Lexmark Pinnacle Pro901 User Manual

							3Add your printer.
4Use the Web site to create, customize, and download solutions to your printer.
For more information, see the SmartSolutions User's Guide on the Web site.
Using SmartSolutions
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							Maintaining the printer
Maintaining ink cartridges
In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle every
week if it is plugged into an electrical outlet. It will briefly come out of Power Saver mode or will temporarily power
on if it is turned off.
Checking ink levels
Using the printer control panel
From the home screen, touch .
The graphic of the ink levels appears on the display.
Using the printer software
For Windows users
1
Click  or Start.
2Click All Programs or Programs, and then select the printer program folder from the list.
3Select Printer Home.
4Choose your printer from the printer drop-down list.
5From the Maintenance tab, click Check ink levels.
For Macintosh users
1
From the Finder desktop, double-click the printer program folder.
2Select Printer Utility from the list.
3Check the ink levels from the Maintenance tab.
Aligning the printhead
If the characters or lines on your printer image appear jagged or wavy, then you may need to align the printhead.
Using the printer control panel
1Load plain paper.
2From the home screen, navigate to Align Printer:
 > More Options > Align Printer.
An alignment page prints.
Note: Do not remove the alignment page until printing is finished.
Maintaining the printer
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							Using the printer software
For Windows users
1
Load plain paper.
2Click  or Start.
3Click All Programs or Programs, and then select the printer program folder from the list.
4Select Printer Home.
5Choose your printer from the printer drop-down list.
6From the Maintenance tab, click Align cartridges.
7Follow the instructions on the computer screen.
For Macintosh users
1
Load plain paper.
2From the Finder desktop, double-click the printer program folder.
3Select Printer Utility from the list.
4From the Maintenance tab of the Printer Utility dialog, click Print Alignment Page.
5Follow the instructions on the computer screen.
If you aligned the cartridges to improve print quality, then print your document again. If print quality has not
improved, then clean the printhead nozzles.
Cleaning the printhead nozzles
Poor print quality is sometimes due to clogged printhead nozzles. Clean the printhead nozzles to improve the quality
of your prints.
Notes:
Cleaning the printhead nozzles uses ink, so clean them only when necessary.
Deep cleaning uses more ink, so try the Clean Printhead option first to save ink.
If the ink levels are too low, you must replace the ink cartridges before you can clean the printhead nozzles.
Using the printer control panel
From the home screen, navigate to Clean Printhead or Deep Clean Printhead:
 > More Options > Clean Printhead or Deep Clean Printhead
A cleaning page prints.
Using the printer software
For Windows users
1
Click  or Start.
2Click All Programs or Programs, and then select the printer program folder from the list.
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							3Select Printer Home.
4Choose your printer from the printer drop-down list.
5From the Maintenance tab, click Clean cartridges.
6Follow the instructions on the computer screen.
For Macintosh users
1
From the Finder desktop, double-click the printer program folder.
2Select Printer Utility from the list.
3From the Maintenance tab, select Clean Print Nozzles.
A cleaning page prints.
Cleaning the exterior of the printer
1Make sure that the printer is turned off and unplugged from the wall outlet.
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer,
unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding.
2Remove all paper from the printer.
3Dampen a clean, lint-free cloth with water.
Warning—Potential Damage: Do not use household cleaners or detergents, as they may damage the finish of
the printer.
4Wipe only the outside of the printer, making sure to remove any ink residue that has accumulated on the paper
exit tray.
Warning—Potential Damage: Using a damp cloth to clean the interior may cause damage to your printer.
5Make sure the printer is dry before beginning a new print job.
Cleaning the scanner glass
1Dampen a clean, lint-free cloth with water.
2Gently wipe the scanner glass clean.
Note: Make sure all ink or corrective fluid on a document is dry before placing the document on the scanner glass.
Maintaining the printer
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							Cleaning the touch screen
The touch screen of your printer control panel may need to be cleaned from time to time to remove fingerprints and
smudges.
1Make sure the printer is turned off and unplugged from the wall outlet.
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer,
unplug the power cord from the wall outlet and disconnect all cables from the printer before proceeding.
2Wipe the touch screen with the cloth that came with your printer or with another clean, dry, lint-free cloth.
Warning—Potential Damage: Do not use liquids, household cleaners, or detergents, as they may damage the
touch screen.
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							Troubleshooting
Before you troubleshoot
Use this checklist to solve most printer problems:
Make sure the power cord is plugged into the printer and into a properly grounded electrical outlet.
Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
Make sure the printer is turned on.
Make sure the printer is securely connected to the host computer, print server, or other network access point.
Check the printer for error messages, and resolve any errors.
Check for paper jam messages, and clear any jams.
Check the ink cartridges, and install new cartridges if necessary.
Use the Service Center to locate and solve the problem (Windows only).
Turn the printer off, wait about 10 seconds, and then turn the printer back on.
Using the Service Center to solve printer problems
The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and
customer support.
To open the Service Center, use one of these methods:
Method 1Method 2
If it appears on an error message dialog, click the For
additional assistance, use the Service Center link.1Click  or Start.
2Click All Programs or Programs, and then select the
printer program folder from the list.
3Select Printer Home.
4From the Support tab, select Service Center.
If Troubleshooting does not solve your problem
Visit our Web site at http://support.lexmark.com to find the following:
Knowledgebase articles with the latest information and troubleshooting for your printer
Live online technical support
Contact numbers for telephone technical support
Setup troubleshooting
“Incorrect language appears on the display” on page 137
“Printhead errors” on page 137
“Software did not install” on page 138
Troubleshooting
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							“Print job does not print or is missing pages” on page 139
“Printer is printing blank pages” on page 140
“Printer is busy or does not respond” on page 140
“Cannot delete documents from the print queue” on page 141
“Cannot print through USB” on page 141
Incorrect language appears on the display
If the "Before you troubleshoot" checklist does not solve the problem, then try the following:
CHANGE THE LANGUAGE USING THE PRINTER MENUS
1From the home screen, navigate to Use Factory Defaults:
 > Use Factory Defaults
2Touch Yes.
The printer resets and starts the initial printer setup.
3Complete the initial printer setup.
Printhead errors
If the "Before you troubleshoot" checklist does not solve the problem, then try the following:
REMOVE AND REINSERT THE PRINTHEAD
1Open the printer and lift the latch.
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							2Remove the printhead.
Warning—Potential Damage: Do not touch the printhead nozzles.
3Wipe the printhead contacts using a clean, lint-free cloth.
4Reinsert the printhead, and then close the latch until it clicks.
5Close the printer.
Note: If removing and reinserting the printhead does not resolve the error, then contact technical support.
Software did not install
If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as
a printer option when sending a print job, then try removing and reinstalling the software.
Before you reinstall the software, do the following:
MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED ON
THE
 PRINTER BOX
TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE
Troubleshooting
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							CHECK THE USB CONNECTION
1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2Firmly plug the square end of the USB cable into the back of the printer.
3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a 
 USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.
RECONNECT THE PRINTER POWER SUPPLY
1Turn off the printer, and then unplug the power cord from the wall outlet.
2Gently remove the power supply from the printer, and then reinsert it.
3Plug the power cord into the wall outlet, and then turn on the printer.
Print job does not print or is missing pages
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY
1Turn the printer on, and then open the printer.
2Make sure the cartridges are inserted correctly.
The cartridges should click firmly into the matching color slot of the printhead.
3Close the printer.
SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB
MAKE SURE THE PRINT JOB IS NOT PAUSED
MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER
RECONNECT THE PRINTER POWER SUPPLY
1Turn off the printer, and then unplug the power cord from the wall outlet.
2Gently remove the power supply from the printer, and then reinsert it.
3Plug the power cord into the wall outlet, and then turn on the printer.
REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER
Troubleshooting
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							CHECK THE USB CONNECTION
1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2Firmly plug the square end of the USB cable into the back of the printer.
3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a 
 USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.
REMOVE AND REINSTALL THE PRINTER SOFTWARE
Printer is printing blank pages
Blank pages may be caused by improperly installed ink cartridges.
REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD
1Reinstall the ink cartridges, see “Replacing ink cartridges” on page 14 for more information.
If the cartridges do not seem to fit, make sure the printhead is properly seated, and then try installing the
cartridges again.
2Load plain paper.
3From the home screen of the printer control panel, navigate to Deep Clean Printhead:
 > More Options > Deep Clean Printhead
A cleaning page prints.
4Navigate to Align Printer:
 > More Options > Align Printer.
An alignment page prints.
Note: Do not remove the alignment page until printing is finished.
Printer is busy or does not respond
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
MAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE
If the power light is blinking on and off slowly, then the printer is in Power Saver mode. Press  to wake up the
printer.
If the printer will not come out of Power Saver mode, then reset the power:
1Unplug the power cord from the wall outlet, and then wait 10 seconds.
2Insert the power cord into the wall outlet, and then turn on the printer.
If this problem persists, then check our Web site for updates for your printer software or firmware.
Troubleshooting
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