Lexmark Interpret S405 User Manual

							“Cannot run the fax software” on page 135
“Fax error messages on the printer control panel” on page 135
For detailed descriptions of common terms and tasks, see the following:
“Setting up the printer to fax” on page 65
“Faxing FAQ” on page 82
Fax troubleshooting checklist
Before you troubleshoot, use the following checklist to solve most fax problems:
Check the dial tone to make sure that the cable connections are correct and that the telephone line is working.
To check the dial tone:
1Plug an analog telephone into the wall jack.
2Listen for a dial tone through the telephone handset.
If you hear a dial tone, then the connections are correct and the line is working.
If you do not hear a dial tone, then check the other items on the checklist, and then listen for a dial tone after
checking each item.
Make sure that the devices are set up correctly according to your setup scenario in the “Setting up the printer to
fax” section.
Make sure that the cables are connected to the correct ports.
Make sure that the cables are securely plugged in.
Check the cable connections for the following hardware, if applicable:
–Power supply
–Telephone
–Answering machine
–VoIP adapter
–DSL filter
–Splitter
–Cable modem
If the printer is connected to a Digital Subscriber Line, install a DSL filter for the printer. A DSL filter minimizes
interference between the fax signals and Internet signals on the line. Connect the printer to the phone port on the
DSL filter, and connect the computer to the DSL/HPN port on the filter.
To make sure that you connected the printer to the filter correctly, plug an analog phone into the 
 port on the
back of the printer, and then listen for a dial tone.
If the printer is connected to a VoIP line, then make sure that the printer is plugged into an active phone port. Plug
the printer into the first port on the VoIP adapter, most often labeled as Phone Port or Phone Line 1.
To make sure that the phone port is active, plug an analog phone into the port, and then listen for a dial tone.
If you are using a splitter, then make sure that you are using a phone splitter. Do not use a line splitter. To make
sure that you are using the correct splitter, plug an analog phone into the splitter, and then listen for a dial tone.
If you have checked the items on this list but still do not hear a dial tone, then contact your line provider.
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							Cannot send faxes
If the “Fax troubleshooting checklist” does not solve the problem, then try one or more of the following:
MAKE SURE THAT YOU HAVE REGISTERED YOUR USER INFORMATION IN THE PRINTER
If you did not enter your user information during initial setup, then enter your fax name and fax number. In some
countries, you cannot send a fax without entering your fax name or company name. Some fax machines also block
unknown faxes or faxes without sender information.
DECREASE THE TRANSMISSION SPEED OF THE FAX MODEM
The modem of the printer can transmit data at 33,600 bps. This is the maximum speed at which the printer can send
and receive faxes. It is not necessary, however, to set the modem to its fastest transmission capability. The speed of
the modem of the receiving fax machine must match or be greater than the speed at which you are sending your
fax. Otherwise, your fax will not be received.
To decrease the transmission speed of the modem:
1From the printer control panel, press .
2Press the arrow buttons to scroll to Fax Setup, and then press .
3Press the arrow buttons to scroll to Dialing and Sending, and then press .
4Press the arrow buttons to scroll to Max Send Speed, and then press .
5Select a sending speed, and then press .
SET THE PRINTER TO SCAN THE ORIGINAL DOCUMENT BEFORE DIALING THE NUMBER
The printer does not automatically redial if you set it to scan the original document after dialing the number.
Set the printer to scan before dialing so that you do not have to scan the document again if the fax fails. The scanned
document is saved in the printer memory. The printer can then retrieve it and automatically redial the number.
To set the printer to scan before dialing:
1From the printer control panel, press .
2Press the arrow buttons to scroll to Fax Setup, and then press .
3Press the arrow buttons to scroll to Dialing and Sending, and then press .
4Press the arrow buttons to scroll to Scan, and then press .
5Press the arrow buttons to scroll to Before Dial, and then press .
ENABLE ERROR CORRECTION
Errors and blurs may appear in the faxed document if there is too much noise on the line. This option enables the
printer to transmit the bad blocks of data again and correct the errors. When a fax has too many errors, the fax may
be rejected by the receiving fax machine.
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							To make sure that error correction is enabled:
1From the printer control panel, press .
2Press the arrow buttons to scroll to Fax Setup, and then press .
3Press the arrow buttons to scroll to Dialing and Sending, and then press .
4Press the arrow buttons to scroll to Error Correction, and then press .
5Check to see if error correction is set to On.
If it is not set to On, press the arrow buttons to select On, and then press 
.
ENABLE AUTOMATIC FAX CONVERSION
If the receiving fax machine does not support color fax, then this option automatically converts the outgoing color
fax to black and white. It also automatically reduces the resolution of the fax to a resolution that the receiving machine
can support.
To make sure that automatic fax conversion is enabled:
1From the printer control panel, press .
2Press the arrow buttons to scroll to Fax Setup, and then press .
3Press the arrow buttons to scroll to Dialing and Sending, and then press .
4Press the arrow buttons to scroll to Auto Fax Convert, and then press .
5Check to see if automatic fax conversion is set to On.
If it is not set to On, press the arrow buttons to select On, and then press 
.
MAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT
The dialing prefix is the number or series of numbers that you press before you can dial the actual fax number or
telephone number. If the printer is in an office setting or in a private branch exchange, this can be a specific number
that you need to press so you can make a call outside the office.
Make sure that the dial prefix entered in the printer is correct for your network.
To check the dial prefix setting:
1From the printer control panel, press .
2Press the arrow buttons to scroll to Fax Setup, and then press .
3Press the arrow buttons to scroll to Dialing and Sending, and then press .
4Press the arrow buttons to scroll to Dial Prefix, and then press .
5Press the arrow buttons to create or modify the prefix.
6If the prefix is not correct, enter the correct prefix, and then press .
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							Cannot receive faxes
If the “Fax troubleshooting checklist” does not solve the problem, then try one or more of the following:
MAKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP
The fax settings depend on whether the printer is connected to its own fax line or shares the line with other devices.
If the printer is sharing the telephone line with an answering machine, then make sure that the following are set:
Auto Answer is On.
The printer picks up on a greater number of rings than the answering machine.
The printer picks up on the correct distinctive ring (if you subscribe to a distinctive ring service).
If the printer is sharing the telephone line with a telephone subscribed to voice mail, then make sure that the following
are set:
Auto Answer is Off (if you have only one number on the telephone line).
The printer picks up on the correct distinctive ring (if you subscribe to a distinctive ring service).
MAKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT
The printer is an analog device. If you are using a PBX system, then make sure that the printer is connected to an
analog port on the PBX. You may need a digital line converter that converts digital signals into analog signals.
MAKE SURE THAT THE PRINTER MEMORY IS NOT FULL
The printer saves an incoming fax to the printer memory before it prints the fax. If the printer runs out of ink or runs
out of paper while receiving the fax, then the printer saves the fax so you can print it later. However, if the printer
memory is full, then the printer may not be able to receive more incoming faxes. An error message appears on the
display when the printer memory is full. Resolve the error to free up space in the printer memory.
MAKE SURE THAT FAX FORWARDING IS DISABLED
You may have turned on Fax Forwarding. Disable this option so that the printer can receive the fax.
1From the printer control panel, press .
2Press the arrow buttons to scroll to Fax Setup, and then press .
3Press the arrow buttons to scroll to Ringing and Answering, and then press .
4Press the arrow buttons to scroll to Fax Forward, and then press .
5Press the arrow buttons to scroll to Off, and then press .
INCREASE THE RINGER VOLUME
If you set the printer to receive faxes manually (Auto Answer Off), then increase the ringer volume.
MAKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE
If you set the printer to receive faxes manually (Auto Answer Off), then you need to press the correct code when a
fax comes in so that the printer can receive it.
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							To retrieve the correct code:
1From the printer control panel, press .
2Press the arrow buttons to scroll to Fax Setup, and then press .
3Press the arrow buttons to scroll to Ringing and Answering, and then press .
4Press the arrow buttons to scroll to Manual Pickup Code, and then press .
5Copy the manual answer code that appears on the display.
Cannot run the fax software
The printer must be connected to a telephone, DSL, or VoIP line before you can configure the fax settings in the fax
software.
MAKE SURE THE FAX SOFTWARE IS INSTALLED
The Fax Solutions Software is optional for Windows users and is installed with the printer software only if you select
it on the “Install Additional Software” screen during installation. If you did not install the fax software, then the fax
tab on the Printer Home takes you to our Web site where you can download the software.
MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE
You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, or a VoIP adapter)
before you can open the fax software and configure the fax settings.
MAKE SURE THAT THE PRINTER IS CONNECTED TO THE COMPUTER
MAKE SURE THAT THE PRINTER IS NOT IN POWER SAVER MODE
Fax error messages on the printer control panel
Error Message:What it indicates:Possible solutions:
Remote Fax ErrorThe receiving fax machine cannot
receive the fax. The error on the
receiving end could be due to several
factors.Resend the fax. There may have
been a problem with the quality of
the connection.
Decrease the transmission speed of
your fax modem.
Register your user information. In
some countries, you cannot send a
fax without registering your fax
name and fax number. Some fax
machines also block faxes without
sender information.
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							Error Message:What it indicates:Possible solutions:
Fax Mode UnsupportedThe receiving fax machine does not
support color fax or the scan resolution
of the document that you are sending.Enable Auto Fax Conversion. The
printer automatically converts color
faxes to black and lowers the scan
resolution of the document.
Lower the fax quality.
Reformat the document on
Letter-size paper.
Unsupported CompressionThe fax modem of the receiving fax
machine does not support data
compression. Fax modems compress
data to speed up transmission, but the
receiving fax modem needs to have the
same compression code.Lower the transmission speed of the
fax modem, and then resend the
fax.
Enable Auto Fax Conversion.
Unsupported ResolutionThe receiving fax machine does not
support the scan resolution of the
document that you are sending.Lower the fax quality.
Enable Auto Fax Conversion.
Unrecoverable Fax ErrorThe fax modem encountered critical
errors.Turn off the printer, turn it back on, and
then resend the fax.
Fax Modem ErrorThe fax modem of the printer may be
busy, or the fax modem may have
encountered problems during
transmission.Turn off the printer, turn it back on, and
then resend the fax.
Phone Line is connected to
the incorrect jack on the
back of the machine.The telephone cable is connected to
the wrong port on the back of the
printer.Connect the phone cable to the  port
on the back of the printer.
Digital line detectedThe printer is connected to a digital
line.The printer is an analog device and must
be connected to an analog line. To
connect the printer to a digital line, you
must use a digital line converter or a
filter.
For more information, see the ”Setting
up the printer to fax” section.
Failed to Connect
Phone Line Error
Phone Line Not ConnectedThe printer cannot detect a dial tone.See the “Fax troubleshooting checklist.”
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							Error Message:What it indicates:Possible solutions:
Phone Line BusyYour telephone line or the telephone
line of the receiving fax machine is
busy. This happens especially if the
printer is sharing the line with other
devices (telephone, answering
machine).Set the printer to redial.
Increase the time between the
redial attempts.
Place a test call to the number to
which you want to send a fax to
make sure that it is working
correctly.
If the telephone line is being used
by another device, then wait until
the other device is finished before
sending the fax.
Schedule to resend the fax at a later
time.
Set the printer to scan before
dialing. The scanned document is
saved in the printer memory. The
printer can then retrieve it and
automatically redial the number.
No AnswerAuto Answer may have been turned off
on the receiving fax machine.Verify the number, and then resend
the fax.
Set the printer to redial.
Note: Depending on your country or
region, there may be a limit on the
number of redial attempts,
regardless of the redial settings that
you set in your printer.
Schedule to resend the fax at a later
time.
No Caller ID
Call StoppedYour printer stopped the call because
the incoming fax has no sender
information. You may have chosen to
block faxes with no Caller ID or faxes
without Caller IDs are not allowed in
your country or region.Disable Block No-ID.
To troubleshoot error messages in the fax software, click Help to view the help information for the fax software.
Memory card troubleshooting
“Memory card troubleshooting checklist” on page 138
“Nothing happens when a memory card is inserted” on page 138
“Cannot print documents from a memory card or flash drive” on page 138
“Photos do not transfer from a memory card across a wireless network” on page 139
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							Memory card troubleshooting checklist
Before you troubleshoot, use the following checklist to solve most memory card problems:
Make sure that the memory card you are using can be used in the printer.
Make sure the memory card is not damaged.
Make sure memory card contains supported file types.
Nothing happens when a memory card is inserted
If the Memory card troubleshooting checklist does not solve the problem, then try one or more of the following:
REINSERT THE MEMORY CARD
The memory card may have been inserted too slowly. Remove and then reinsert the memory card quickly.
CHECK THE USB CONNECTION
1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2Firmly plug the square end of the USB cable into the back of the printer.
3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a 
 USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a
defective port.
CHECK THE NETWORK CONNECTION
If the printer and computer are connected over a network, then make sure that the correct host and device are
communicating. Select the printer from the computer or the computer from the printer.
Cannot print documents from a memory card or flash drive
If the Memory card troubleshooting checklist does not solve the problem, then try the following:
CHECK THE USB CONNECTION
1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2Firmly plug the square end of the USB cable into the back of the printer.
3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a 
 USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a
defective port.
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							CHECK THE NETWORK CONNECTION
If the printer and computer are connected over a network, then make sure that the correct host and device are
communicating. Select the printer from the computer or the computer from the printer.
Photos do not transfer from a memory card across a wireless network
If the Memory card troubleshooting checklist does not solve the problem, then try one or more of the following:
MAKE SURE THAT BOTH THE PRINTER AND THE DESTINATION COMPUTER ARE TURNED ON AND READY
MAKE SURE “ENABLE READING FROM A MEMORY DEVICE OVER THE NETWORK FROM YOUR PRINTER” IS
SELECTED
 IN THE PREFERENCES DIALOG OF THE NETWORK CARD READER (MACINTOSH ONLY)
Notes:
This is available only in Mac OS X version 10.6.
If you have several applications open, then make sure that the Network Card Reader is the active application.
Otherwise, the correct menu bar does not appear.
From the menu bar, navigate to:
Network Card Reader > Preferences
SELECT THE CORRECT COMPUTER NAME FROM THE LIST ON THE PRINTER
MAKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVE
If your wireless connection is down, then use a USB cable to connect your printer to your computer.
Wireless troubleshooting
“Wireless troubleshooting checklist” on page 140
“Resetting the wireless settings to factory defaults” on page 140
“Cannot print over wireless network” on page 141
“The Continue button is unavailable” on page 144
“Cannot print and there is a firewall on the computer” on page 145
“Wi-Fi indicator light is not lit” on page 145
“Wi-Fi indicator light is green but the printer does not print (Windows only)” on page 146
“Wi-Fi indicator light is still orange” on page 147
“Wi-Fi indicator light is blinking orange during installation” on page 148
“Wireless print server not installed” on page 152
“Communication not available message displays when printing wirelessly” on page 152
“Communication with printer lost when connected to Virtual Private Network (VPN)” on page 154
“Resolving intermittent wireless communications issues” on page 154
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							Wireless troubleshooting checklist
Before beginning to troubleshoot the wireless printer, verify the following:
The printer, the computer, and the wireless access point are all plugged in and turned on.
The wireless network is working properly.
Try accessing other computers on your wireless network.
If your network has Internet access, try connecting to the Internet over a wireless connection.
Your SSID is correct.
Print a network setup page to verify the SSID the printer is using.
If you are not sure if your SSID is correct, then run the wireless setup again.
Your WEP key or WPA passphrase is correct (if your network is secure).
Log into the wireless access point (wireless router) and check the security settings.
A security key is like a password. All devices on the same wireless network using WEP, WPA, or WPA2 share the
same security key.
If you are not sure if your security information is correct, run the wireless setup again.
The printer and the computer are within the range of the wireless network.
For most networks, the printer and the computer should be within 100 feet (30 meters) of the wireless access point
(wireless router).
The Wi-Fi indicator light is lit and is solid green.
The printer driver is installed on the computer from which you are performing a task.
The correct printer port is selected.
The computer and printer are both connected to the same wireless network.
The printer is located away from obstacles or electronic devices that could interfere with the wireless signal.
Make sure the printer and wireless access point are not separated by poles, walls, or support columns containing
metal or concrete.
Many devices can interfere with the wireless signal, including baby monitors, motors, cordless phones, security
system cameras, other wireless networks, and some Bluetooth devices.
Resetting the wireless settings to factory defaults
1From the printer control panel, press .
2Press the arrow buttons to scroll to Network Setup, and then press .
3Press the arrow buttons to scroll to Reset Network Adapter Defaults, and then press .
4Press the arrow buttons to scroll to Yes, and then press .
The printer wireless settings are reset to factory default settings. To verify, print a network setup page.
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