Lexmark Interpret S405 User Manual

							3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a 
 USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a
defective port.
REMOVE AND REINSTALL THE PRINTER SOFTWARE
Printer is printing blank pages
Blank pages may be caused by improperly installed ink cartridges.
REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD
1Reinstall the ink cartridges, see “Replacing ink cartridges” on page 13 for more information.
If the cartridges do not seem to fit, make sure the printhead is properly seated, and then try installing the cartridges
again.
2Load plain paper.
3From the printer control panel, press .
4Press the arrow buttons to scroll to Maintenance, and then press .
5Press the arrow buttons to scroll to Deep Clean Printhead, and then press .
A cleaning page prints.
6Press the arrow buttons to scroll to Align Printer, and the press .
An alignment page prints.
Note: Do not remove the alignment page until printing is finished.
Printer is busy or does not respond
If the Before you troubleshoot checklist does not solve the problem, then try one or more of the following:
MAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE
If the power light is blinking on and off slowly, then the printer is in Power Saver mode. Press  to wake up the
printer.
If the printer will not come out of Power Saver mode, then reset the power:
1Unplug the power cord from the wall outlet, and then wait 10 seconds.
2Insert the power cord into the wall outlet, and then turn on the printer.
If this problem persists, then check our Web site for updates for your printer software or firmware.
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							RECONNECT THE PRINTER POWER SUPPLY
1Turn off the printer, and then unplug the power cord from the wall outlet.
2Gently remove the power supply from the printer, and then reinsert it.
3Plug the power cord into the wall outlet, and then turn on the printer.
Cannot delete documents from the print queue
If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and
printer may not be communicating.
RESTART THE COMPUTER AND TRY AGAIN
Cannot print through USB
If the Before you troubleshoot checklist does not solve the problem, then try one or more of the following:
CHECK THE USB CONNECTION
1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2Firmly plug the square end of the USB cable into the back of the printer.
3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a 
 USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a
defective port.
MAKE SURE THE USB PORT IS ENABLED IN WINDOWS
1Click , or click Start and then click Run.
2In the Start Search or Run box, type devmgmt.msc.
3Press Enter, or click OK.
The Device Manager opens.
4Click the plus sign (+) beside Universal Serial Bus controllers.
If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.
For more information, see the computer documentation.
REMOVE AND REINSTALL THE PRINTER SOFTWARE
Jams and misfeeds troubleshooting
“Paper jam in the printer” on page 123
“Paper jam in the paper support” on page 123
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							“Paper jam in the duplex unit” on page 123
“Paper jam in the ADF (selected models only)” on page 124
“Paper or specialty media misfeeds” on page 125
Paper jam in the printer
Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.
1Press  to turn off the printer.
2Check the paper tray or lift the scanner unit to check for jammed paper.
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3Firmly grasp the paper, and then gently pull it out.
Note: Be careful not to tear the paper while removing it.
4Press  to turn the printer back on.
Paper jam in the paper support
Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.
1Press  to turn off the printer.
2Firmly grasp the paper, and then gently pull it out.
Note: Be careful not to tear the paper while removing it.
3Press  to turn the printer back on.
Paper jam in the duplex unit
Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.
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							1Push down the duplex latches and pull out the duplex unit.
CAUTION—POTENTIAL INJURY: The area behind the duplex cover has protruding ribs as part of the paper
path. To avoid injury, use caution when accessing this area for clearing a paper jam.
2Firmly grasp the paper, and then gently pull it out.
Note: Be careful not to tear the paper while removing it.
3Reinsert the duplex unit.
4Touch DONE or press , depending on your printer model.
5From your computer, resume the print job.
Paper jam in the ADF (selected models only)
Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.
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							1Open the ADF door, and then gently pull out the jammed paper.
Note: Be careful not to tear the paper while removing it.
2Close the ADF door.
3Touch DONE or press , depending on your printer model.
4From your computer, resume the print job.
Paper or specialty media misfeeds
These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together.
Try one or more of the following:
CHECK PAPER CONDITION
Use only new, unwrinkled paper.
CHECK PAPER LOADING
Load a smaller amount of paper into the printer.
Load paper with the print side faceup. (If you are not sure which side is the printable side, see the instructions
that came with the paper.)
Check the loading instructions for your paper or specialty media.
REMOVE EACH PAGE AS IT IS PRINTED
ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER
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							Print troubleshooting
“Poor quality at the edges of the page” on page 126
“Streaks or lines on printed image” on page 127
“Print speed is slow” on page 127
“Computer slows down when printing” on page 128
Poor quality at the edges of the page
If the Before you troubleshoot checklist does not solve the problem, then try one or more of the following:
CHECK MINIMUM PRINT SETTINGS
Unless you are using the borderless feature, use these minimum print margin settings:
Left and right margins:
–6.35 mm (0.25 in.) for letter-size paper
–3.37 mm (0.133 in.) for all paper sizes except letter
Top margin: 1.7 mm (0.067 in.)
Bottom margin: 12.7 mm (0.5 in.)
SELECT THE BORDERLESS PRINT FEATURE
For Windows users
1
With a document or photo open, click File > Print.
2Click Properties, Preferences, Options, or Setup.
3From the Paper Options area of the Print Setup tab, select Borderless.
For Macintosh users
1
With a photo open, choose File > Page Setup.
If there is no Page Setup item on the File menu, then go to step 2. Otherwise, specify your print settings:
aFrom the Settings pop-up menu, choose Page Attributes.
bFrom the “Format for” pop-up menu, choose your printer.
cFrom the Paper Size pop-up menu, choose a paper size that has “(Borderless)” in its name.
For example, if you loaded a 4 x 6 photo card, then choose US 4 x 6 in (Borderless).
dSelect an orientation, and then click OK.
2From the menu bar, choose File > Print.
If you have already specified the printer, paper size, and orientation in step 1, then you may have to choose your
printer again from the Printer pop-up menu before going to step 3. Otherwise, set them:
aFrom the Printer pop-up menu, choose your printer.
bFrom the Paper Size pop-up menu, choose a paper size that has “(Borderless)” in its name.
For example, if you loaded a 4 x 6 photo card, then choose US 4 x 6 in (Borderless).
cSelect an orientation.
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							3If necessary, click Advanced.
4From the print options pop-up menu, choose Print Settings or Quality & Media.
From the Paper Type pop-up menu, choose a paper type.
From the Print Quality pop-up menu, choose Photo or Best.
5Click Print.
Streaks or lines on printed image
If the Before you troubleshoot checklist does not solve the problem, then try one or more of the following:
CHECK THE INK LEVELS
Replace low or empty ink cartridges.
SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE
MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED
ALIGN THE PRINTHEAD
CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES
Note: If these solutions do not remove the streaks or lines on the printed image, then contact technical support.
Print speed is slow
If the Before you troubleshoot checklist does not solve the problem, then try one or more of the following:
MAXIMIZE COMPUTER PROCESSING SPEED
Close all applications not in use.
Minimize the number and size of graphics and images in the document.
Remove as many unused fonts as possible from your system.
ADD MEMORY
Consider purchasing more RAM.
SELECT A LOWER PRINT QUALITY FROM THE PRINTER SOFTWARE
MANUALLY SELECT A PAPER TYPE THAT MATCHES THE TYPE OF PAPER YOU ARE USING
REMOVE AND REINSTALL THE PRINTER SOFTWARE
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							Computer slows down when printing
These are possible solutions. Try one of the following:
IF YOU ARE USING A USB CONNECTION, THEN TRY A DIFFERENT USB CABLE
IF YOU ARE ON A NETWORK, THEN RESET THE POWER OF THE ACCESS POINT (ROUTER)
1Unplug the power cord from the access point.
2Wait ten seconds, and then insert the power cord.
Copy and scan troubleshooting
“Copier or scanner does not respond” on page 128
“Scanner unit does not close” on page 128
“Poor copy or scanned image quality” on page 128
“Partial copies or scans of documents or photos” on page 129
“Scan was not successful” on page 129
“Scanning takes too long or freezes the computer” on page 130
“Cannot scan to a computer over a network” on page 130
Copier or scanner does not respond
If the Before you troubleshoot checklist does not solve the problem, then try one or more of the following:
SET YOUR PRINTER AS THE DEFAULT PRINTER
REMOVE AND REINSTALL THE PRINTER SOFTWARE
Scanner unit does not close
1Lift the scanner unit.
2Remove any obstruction keeping the scanner unit open.
3Lower the scanner unit.
Poor copy or scanned image quality
If the Before you troubleshoot checklist does not solve the problem, then try one or more of the following:
CLEAN THE SCANNER GLASS
ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE
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							REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY
USE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE
MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT
CORNER
Partial copies or scans of documents or photos
If the Before you troubleshoot checklist does not solve the problem, then try one or more of the following:
MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT
CORNER
SELECT A PAPER SIZE FROM THE PRINTER SOFTWARE THAT MATCHES THE LOADED PAPER
MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING
Scan was not successful
If the Before you troubleshoot checklist does not solve the problem, then try one or more of the following:
CHECK THE USB CONNECTION
1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2Firmly plug the square end of the USB cable into the back of the printer.
3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with 
.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a
defective port.
RESTART THE COMPUTER
ADD NETWORK PRINTERS THROUGH THE EDIT DEVICE LIST DIALOG
If you are scanning from a network printer, then add that printer using the Edit Device List dialog. For more
information, see the Edit Device List Help:
1With the Scan Center application open, choose Browse Devices from the Device pop-up menu.
2Click ? from the Edit Device List dialog that appears.
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							MAKE SURE “ENABLE NETWORK SCAN TO COMPUTER” IS SELECTED IN THE GENERAL TAB OF THE SCAN
CENTER (MACINTOSH ONLY)
Notes:
This is available only in Mac OS X version 10.6.
If you have several applications open, then make sure that the Scan Center is the active application. Otherwise,
the correct menu bar does not appear.
From the menu bar, navigate to:
Scan Center > Preferences > General tab
Scanning takes too long or freezes the computer
If the Before you troubleshoot checklist does not solve the problem, then try one or more of the following:
CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED
USE A LOWER SCANNING RESOLUTION
Cannot scan to a computer over a network
If the Before you troubleshoot checklist does not solve the problem, then try one or more of the following:
MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK
MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER
MAKE SURE “ENABLE NETWORK SCAN TO COMPUTER” IS SELECTED IN THE GENERAL TAB OF THE SCAN
CENTER (MACINTOSH ONLY)
Notes:
This is available only in Mac OS X version 10.6.
If you have several applications open, then make sure that the Scan Center is the active application. Otherwise,
the correct menu bar does not appear.
From the menu bar, navigate to:
Scan Center > Preferences > General tab
Fax troubleshooting
“Fax troubleshooting checklist” on page 131
“Cannot send faxes” on page 132
“Cannot receive faxes” on page 134
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