Lexmark E462DTN User Manual

Memory card
Make sure the memory card is securely connected to the printer system board.
Solving paper feed problems
Paper frequently jams
These are possible solutions. Try one or more of the following:
FAN, FLEX, AND STRAIGHTEN THE PAPER IN THE TRAY OR FEEDER
Turn the stack of paper over, if possible, when you reload it into the tray or feeder.
CHECK THE PAPER
Use recommended paper and other specialty media. For more information, see “Paper and specialty media
guidelines” on page 57.
MAKE SURE THERE IS...

Page that jammed does not reprint after you clear the jam
Jam Recovery is set to Off. Set Jam Recovery to Auto or On:
1Press .
2Press the up or down arrow button until Settings appears, and then press .
3Press the up or down arrow button until General Settings appears, and then press .
4Press the up or down arrow button until Print Recovery appears, and then press .
5Press the up or down arrow button until Jam Recovery appears, and then press .
6Press the up or down arrow button until On or Auto appears,...

3Release the buttons when CONFIG MENU appears.
4Press the arrow buttons until Prt Quality Pgs appears, and then press .
The print quality test pages print.
5Press the arrow buttons until Exit Config Menu appears, and then press .
Resetting the Printer appears briefly, and then Ready appears.
Blank pages
Try one or more of the following:
Remove and reinstall the toner cartridge.
Remove and reinstall the photoconductor kit.
If the printer still prints blank pages, it may need to be serviced. For more...

Gray background
For Windows users: From Print Properties, select a different Toner Darkness setting before sending the job to print.
For Macintosh users: From the print options, Copies & Pages, or General pop‑up menu, choose Printer Features,
and then choose the setting needed from the Toner Darkness pop‑up menu.
From the printer control panel Quality menu, select a different Toner Darkness setting before sending the job to
print.
Ghost images
These are possible solutions. Try one or more of the...

Incorrect margins
These are possible solutions. Try one or more of the following:
CHECK THE GUIDES
Move the width and length guides in the tray to the correct positions for the paper size loaded.
CHECK THE PAPER SIZE SETTING
Make sure the Paper Size setting matches the paper loaded in the tray.
CHECK THE PAGE SIZE SETTING
Before sending the job to print, specify the correct page size in Print Properties, the Print dialog, or the software
program.
Paper curl
These are possible solutions. Try one or more...

Print is too dark
These are possible solutions. Try one or more of the following:
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
The Toner Darkness setting is too dark, the Brightness setting is too dark, or the Contrast setting is too high.
For Windows users: From Print Properties, change these settings.
For Macintosh users:
1Choose File > Print.
2Locate the drop‑down box under the Orientation pictures, and then click the down button.
3Click Printer Features.
4Change the settings for Toner...

Print is too light
These are possible solutions. Try one or more of the following:
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
The Toner Darkness setting is too light, the Brightness setting is too light, or the Contrast setting is too low.
From the printer control panel, change these settings from the Quality menu.
For Windows users, change these settings from Print Properties.
For Macintosh users, change these settings from the Print dialog and pop‑up menus.
THE PAPER HAS ABSORBED MOISTURE...

Skewed print
C
HECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
CHECK THE PAPER
Make sure you are using paper that meets the printer specifications.
Toner fog or background shading appears on the page
These are possible solutions. Try one or more of the following:
THE TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge.
THERE IS TONER IN THE PAPER PATH
Contact Customer Support.
Toner rubs off
These are possible solutions. Try one or more of...

Toner specks
These are possible solutions. Try one or more of the following:
THE TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge.
THERE IS TONER IN THE PAPER PATH
Contact Customer Support.
Transparency print quality is poor
C
HECK THE TRANSPARENCIES
Use only transparencies recommended by the printer manufacturer.
CHECK THE PAPER TYPE SETTING
Load transparencies, and make sure the Paper Type setting is set to Transparency.
Streaked horizontal lines
These are possible solutions. Try one or...

THE TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge.
MAKE SURE THE PAPER PATH IS CLEAR
Paper could be caught between the photoconductor kit and the fuser. Check the paper path around the fuser area.
CAUTION—HOT SURFACE: The fuser and the inside of the printer near the fuser may be hot. To reduce the
risk of injury from a hot component, allow the surface to cool before removing paper from this area.
Clear any paper you see.
THERE MAY BE EXCESS TONER IN THE PAPER PATH
Contact Customer...