Lexmark C736 Service Manual
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Diagnostic information2-15 5026 Go Back Previous Next 88.xx Cartridge Low•Show Me, View Supplies, and Tell Me More displays additional information. • Replace the specified toner cartridge. • Select Continue to clear the message and continue printing. • If the problem persists, replace the system board. See “System board removal” on page 4-153. 88.xx Cartridge Nearly Low•Show Me, View Supplies, and Tell Me More displays additional information. • Replace the specified toner cartridge. • Select Continue to clear the message and continue printing. • If the problem persists, replace the system board. See “System board removal” on page 4-153. 88.xx Replace Cartridge•Show Me, View Supplies, and Tell Me More displays additional information. • Replace the specified toner cartridge. • Select Continue to clear the message and continue printing. • If the problem persists, replace the system board. See “System board removal” on page 4-153. Error code Action
2-16Service Manual 5026 Go Back Previous Next Error codes and messages Error code Description Action 1xx service error codes 110.01–110.07Mirror Motor ErrorA mirror motor error has occurred. • POR the printer. • If the error message persists, go to “110.xx— Mirror motor service check” on page 2-37. 111.01–111.02 Printhead ErrorAn error has occurred in the cyan channel of the printhead.• POR the printer. • If the error message persists, go to “111.xx, 112.xx, 113.xx, and 114.xx—Printhead error service check” on page 2-38. 112.01–112.02 Printhead ErrorAn error has occurred in the magenta channel of the printhead.• POR the printer. • If the error message persists, go to “111.xx, 112.xx, 113.xx, and 114.xx—Printhead error service check” on page 2-38. 113.01–113.02 Printhead ErrorAn error has occurred in the yellow channel of the printhead.• POR the printer. • If the error message persists, go to “111.xx, 112.xx, 113.xx, and 114.xx—Printhead error service check” on page 2-38. 114.01–114.02 Printhead ErrorAn error has occurred in the black channel of the printhead.• POR the printer. • If the error message persists, go to “111.xx, 112.xx, 113.xx, and 114.xx—Printhead error service check” on page 2-38. 120.00–120.21 Fuser ErrorAn error has occurred in the fuser. • Remove and reseat the fuser. See “Fuser removal” on page 4-104. • POR the printer. • If the error message persists, go to “120.xx— Fuser error service check” on page 2-39. 140.01–140.10 Autocomp Motor ErrorTray 1 motor has failed. • POR the printer. • If the error message persists, go to “140.xx, 920.02—Autocomp (tray 1) motor error service check” on page 2-42. 142.09—142.27 Motor ErrorFuser motor has failed. • POR the printer. • If the error message persists, go to “142.xx, 906.01–906.04—Motor (fuser) error service check” on page 2-43. 143.09–143.27 Motor ErrorEP Drive assembly cartridge 1 (top) motor has failed.• POR the printer. • If the error message persists, go to “143.xx— Motor (EP drive assembly top cartridge 1 motor) error service check” on page 2-44. 144.09–144.27 Motor ErrorEP Drive assembly cartridge 2 (middle) motor has failed.• POR the printer. • If the error message persists, go to “144.xx— Motor (EP drive assembly middle cartridge) error service check” on page 2-46. 145.09–145.27 Motor ErrorEP drive assembly cartridge 3 (bottom) motor has failed.• POR the printer. • If the error message persists, go to “145.xx— Motor (EP drive assembly bottom cartridge) error service check” on page 2-47.
Diagnostic information2-17 5026 Go Back Previous Next 146.01–146.08 Motor ErrorDuplex motor has failed. • POR the printer. • If the error message persists, go to “146.xx, 148.xx—Motor (MPF/duplex) error service check” on page 2-48. 147.09–147.25 Motor ErrorAligner motor has failed. • POR the printer. • If the error message persists, go to “147.xx, 920.01—POST (power-on self test) aligner error service check” on page 2-50. 148.01–148.08 Motor ErrorThe multipurpose feeder motor has failed.• POR the printer. • If the error message persists, go to “146.xx, 148.xx—Motor (MPF/duplex) error service check” on page 2-48. 155.01, 155.03 Motor ErrorCam motor failed. • POR the printer. • If the error message persists, go to “155.xx— Cam motor error service check” on page 2-51. 156.01, 156.03 Motor ErrorCOD (Color On Demand) motor failed. • POR the printer. • If the error message persists, go to “156.xx— COD (Color On Demand) motor service check” on page 2-53. 160.01–160.06 Motor ErrorTray 2 pick motor failed. • POR the printer. • If the error message persists, go to “160.xx, 161.xx—Motor Error (option tray 2) service check” on page 2-54. 161.01–161.06 Motor ErrorTray 2 feed motor failed. • POR the printer. • If the error message persists, go to “160.xx, 161.xx—Motor Error (option tray 2) service check” on page 2-54. 162.01–162.06 Motor ErrorTray 3 pick motor failed. • POR the printer. • If the error message persists, go to “162.xx, 163.xx—Motor Error (option tray 3) service check” on page 2-55. 163.01–163.06 Motor ErrorTray 3 feed motor failed. • POR the printer. • If the error message persists, go to “162.xx, 163.xx—Motor Error (option tray 3) service check” on page 2-55. 164.01–164.06 Motor ErrorTray 4 pick motor failed. • POR the printer. • If the error message persists, go to “164.xx, 165.xx—Motor Error (option tray 4) service check” on page 2-56. 165.01–165.06 Motor ErrorTray 4 feed motor failed. • POR the printer. • If the error message persists, go to “164.xx, 165.xx—Motor Error (option tray 4) service check” on page 2-56. 166.01–166.06 Motor ErrorTray 5 pick motor failed. • POR the printer. • If the error message persists, go to “166.xx, 167.xx—Motor Error (option tray 5) service check” on page 2-57. 167.01–167.06 Motor ErrorTray 5 feed motor failed. • POR the printer. • If the error message persists, go to “166.xx, 167.xx—Motor Error (option tray 5) service check” on page 2-57 Error code Description Action
2-18Service Manual 5026 Go Back Previous Next 168.xx Motor ErrorHCIT elevator motor error. • POR the printer. • If the error message persists, go to “168.xx— Motor (HCIT elevator) error service check” on page 2-58. 199.xx Software ErrorUnrecoverable RIP software error. • POR the printer. • If the error message persists, download the RIP code again. 2xx paper jam messages 200.02 Input sensor is made when printer tries to print from an idle state. Possible causes: • Paper jam leaving page over sensor • Defective input sensor • Faulty system board• Clear away anything in the paper path that might cause the paper to jam. • If clearing a paper jam does not fix the problem, go to “Input sensor service check” on page 2-128. 200.11 Input sensor does not break. Possible causes: • Incorrect media setting • Incorrect paper loading • Incorrect media restraint setting • Transport belt module failure • Lower guide failure • Paper pick mechanism failure • Input sensor failure1. Clear away anything in the paper path that might cause the paper to jam. 2. Ensure proper media is set for the type of paper used. 3. Fan media, and stack flat in the tray. 4. Properly set media restraints in the paper tray. 5. Check the pick arm rolls (tires) and replace if worn. If the problem persists, go to “200.11, 250.03— Paper Jam error service check” on page 2-59. 200.17 Input sensor is made when printer powers up or covers are closed. Possible causes: • Paper jam leaving page over sensor • Defective input sensor • Faulty system board• Clear away anything in the paper path that might cause the paper to jam. • If clearing a paper jam does not fix the problem, go to “Input sensor service check” on page 2-128. 200.21 Multipurpose feeder/duplex motor assembly stalled. Possible causes: • Waste toner not seated. • Faulty cable/connector • 24 V interlock switch not working correctly • Faulty align motor • Faulty system board• Check that the waste toner is latched correctly in the printer. • Check for anything in the paper path that might cause the paper to jam. • If clearing a paper jam does not fix the problem, go to “147.xx, 920.01—POST (power-on self test) aligner error service check” on page 2-50. 200.22 Pick (tray 1) motor stalled. Possible causes: • Faulty cable/connector • Faulty pick motor • Faulty system board• Check for anything in the paper path that might cause the paper to jam. • If clearing a paper jam does not fix the problem, go to “140.xx, 920.02—Autocomp (tray 1) motor error service check” on page 2-42. Error code Description Action
Diagnostic information2-19 5026 Go Back Previous Next 200.25 Input sensor is made when tray 1 is installed. Possible causes: • Improper placement of paper in tray 1 • Damaged input sensor flag or input sensor • Faulty system board• Fan media, and stack flat in the tray or multipurpose feeder. • Properly set media restraints in the paper tray. • If clearing a paper jam does not fix the problem, go to “Input sensor service check” on page 2-128. 200.30 Paper hit input sensor too soon. Possible causes: • Incorrect paper loading. • Damaged input sensor flag or input sensor. • Faulty system board.• Fan the media, and then stack flat in the tray. • Check for anything in the paper path that might cause the paper to jam. • The input sensor may not be functioning properly. Go to “Input sensor service check” on page 2-128. 201.02 Bubble sensor active when printing started. Possible causes: • Paper jam leaving page over sensor. • Damaged bubble sensor. • Damaged fuser autoconnect. • Faulty fuser DC cable connection. • Faulty fuser. • Faulty system board.1. Clear away anything in the paper path that might cause the paper to jam. 2. Ensure proper media is set for the type of paper used. 3. Fan media, and stack flat in the tray. 4. Properly set media restraints in the paper tray. If the problem persists, go to ““Bubble sensor service check” on page 2-124. 201.06 Paper is jammed between the input sensor and the exit sensor. Possible causes: • Damaged paper exit sensor or paper exit sensor flag • Transport belt module failure • Aligner failure • Damaged fuser autoconnect • Faulty fuser DC cable connection • Faulty fuser • Faulty system board• Check for anything in the paper path that might cause the paper to jam. •Go to “201.06, 201.31—Paper Jam error service check” on page 2-60. 201.07 Exit sensor is made early. Possible causes: • Damaged paper exit sensor or paper exit sensor flag • Damaged fuser autoconnect • Faulty fuser DC cable connection • Faulty fuser • Faulty system board• Check for anything in the paper path that might cause the paper to jam. • The fuser exit sensor may not be functioning properly. Go to “Exit sensor service check” on page 2-127. Error code Description Action
2-20Service Manual 5026 Go Back Previous Next 201.08 Exit sensor is never made. Possible causes: • Improper loading • Paper wrapped in fuser • Damaged paper exit sensor or paper exit sensor flag • Damaged fuser autoconnect • Faulty fuser DC cable connection • Faulty fuser • Faulty system board• Check for anything in the paper path that might cause the paper to jam. • The fuser exit sensor may not be functioning properly. Go to “Exit sensor service check” on page 2-127. 201.10 Input sensor flag broke early. Possible causes: • Incorrect media set • Defective input sensor • Faulty system board• Check for anything in the paper path that might cause the paper to jam. • Ensure the proper media is set for the type of paper used. •Go to “Input sensor service check” on page 2-128. 201.17 Power up or cover closed with bubble sensor active. Possible causes: • Paper jam leaving page over sensor. • Damaged bubble sensor. • Damaged fuser autoconnect. • Faulty fuser DC cable connection. • Faulty fuser. • Faulty system board.1. Ensure the proper media is set for the type of paper used. 2. Fan the media, and stack flat in the tray or multipurpose feeder. 3. Properly set media restraints in the paper tray. 4. Clear away anything in the paper path that might cause the paper to jam. If the problem persists, go to “Bubble sensor service check” on page 2-124. 201.21 Cartridge motor 1 (top) or cartridge motor 2 (middle) has stalled. Possible causes: • Faulty cable/connector • Faulty cartridge motor • Faulty system board• Check for anything in the paper path that might cause the paper to jam. • If clearing a paper jam does not fix the problem, go to “143.xx—Motor (EP drive assembly top cartridge 1 motor) error service check” on page 2-44, and then go to “144.xx—Motor (EP drive assembly middle cartridge) error service check” on page 2-46, if necessary. 201.24 A 201.08 jam occurred and was not cleared. Possible cause—Failure to open and close the top access door.This error is generated as a protection for possible paper wrap in the fuser. • Open the top access door, and check for a paper jam. Close the top access door. •Go to “Exit sensor service check” on page 2-127. 201.31 Paper is jammed between the input sensor and the exit sensor during warm-up. Possible causes: • Damaged paper exit sensor or paper exit sensor flag. • Transport belt module failure. • Lower guide failure • Damaged fuser autoconnect. • Faulty fuser DC cable connection. • Faulty fuser. • Faulty system board.• Check for anything in the paper path that might cause the paper to jam. •Go to “201.06, 201.31—Paper Jam error service check” on page 2-60. Error code Description Action
Diagnostic information2-21 5026 Go Back Previous Next 202.02 Exit sensor is made when printer tries to print from an idle state. Possible causes: • Damaged paper exit sensor or paper exit sensor flag • Damaged fuser autoconnect • Faulty fuser DC cable connection • Faulty fuser • Faulty system board• Check for anything in the paper path that might cause the paper to jam. • The fuser exit sensor may not be functioning properly. Go to “Exit sensor service check” on page 2-127. 202.12 Exit sensor broke early. Possible causes: • Damaged paper exit sensor or paper exit sensor flag • Faulty fuser • Faulty system boardThe fuser exit sensor may not be functioning properly. Go to “Exit sensor service check” on page 2-127. 202.13 Exit sensor never broke. Possible causes: • Damaged paper exit sensor or paper exit sensor flag • Faulty fuser • Faulty system board • Faulty output bin flag• Check exit sensor flag on fuser for proper operation. Ensure that paper is not hanging on the flag. • The fuser exit sensor may not be functioning properly. Go to “Exit sensor service check” on page 2-127. 202.17 Exit sensor is made when the printer powers up or covers are closed. Possible causes: • Damaged paper exit sensor or paper exit sensor flag • Damaged fuser autoconnect • Faulty fuser DC cable connection • Faulty fuser • Faulty system board• Check for anything in the paper path that might cause the paper to jam. • The fuser exit sensor may not be functioning properly. Go to “Exit sensor service check” on page 2-127. 202.21 Fuser motor stalled. Possible causes: • Faulty cable/connector • Faulty fuser motor • Faulty system board• Check for anything in the paper path that might cause the paper to jam. • If clearing a paper jam does not fix the problem, go to “142.xx, 906.01–906.04—Motor (fuser) error service check” on page 2-43. 202.31 Paper jam at exit sensor during warm- up. Possible causes: • Damaged paper exit sensor or paper exit sensor flag. • Damaged fuser autoconnect. • Faulty fuser DC cable connection. • Faulty fuser. • Faulty system board.• Check for anything in the paper path that might cause the paper to jam. • The fuser exit sensor may not be functioning properly. Go to “Exit sensor service check” on page 2-127. Error code Description Action
2-22Service Manual 5026 Go Back Previous Next 203.09 During duplex printing retract, the exit sensor is never made. Possible causes: • Damaged paper exit sensor or paper exit sensor flag • Transport belt module failure • Damaged fuser autoconnect • Faulty fuser DC cable connection • Faulty fuser • Faulty system board• Check for anything in the paper path that might cause the paper to jam. • The fuser exit sensor may not be functioning properly. Go to “203.09—Paper Jam error service check” on page 2-63. 203.14 During duplex printing retract, the exit sensor broke early. Possible causes: • Incorrect paper settings • Damaged paper exit sensor or paper exit sensor flag • Faulty fuser • Faulty system board• Ensure proper media is set for the type of paper used. • The fuser exit sensor may not be functioning properly. Go to “Exit sensor service check” on page 2-127. 203.15 During duplex printing, the exit sensor never broke. Possible causes: • Damaged paper exit sensor or paper exit sensor flag • Obstructed duplex • Faulty fuser • Faulty system board • Duplex motor failure• Check the duplex paper path for damage that would obstruct the print. If damage is found, replace the front door assembly. See “Front door assembly removal” on page 4-93. • The fuser exit sensor may not be functioning properly. Go to “Exit sensor service check” on page 2-127. • The duplex motor may not be functioning properly. Go to “146.xx, 148.xx—Motor (MPF/ duplex) error service check” on page 2-48. 203.20 During duplex, the page made the input sensor before the previous page cleared the bubble sensor. Possible causes: • Defective input sensor. • Faulty system board.• Check for anything in the duplex paper path that might cause the paper to jam. This includes the paper guides in tray 1. • If clearing the paper jam does not fix the problem and the paper is fan-folded, replace the front access assembly. See “Front door assembly removal” on page 4-93. • If clearing a paper jam does not fix the problem, go to “Input sensor service check” on page 2-128. 230.03 During duplex printing, the input sensor is never broke. Possible causes: • Obstructed duplex path • Duplex drive failure • Defective input sensor • Faulty system board• Check for anything in the duplex paper path that might cause the paper to jam. This includes the paper guides in tray 1. •Go to “230.03, 230.05—Paper Jam error service check” on page 2-66. 230.05 During duplex printing, the input sensor is not made. Possible causes: • Obstructed duplex path • Defective input sensor • Faulty system board • Faulty duplex drive• Check for anything in the duplex paper path that might cause the paper to jam. This includes the paper guides in tray 1. •Go to “230.03, 230.05—Paper Jam error service check” on page 2-66. Error code Description Action
Diagnostic information2-23 5026 Go Back Previous Next 230.21 Duplex motor stalled. Possible causes: • Obstructed duplex path • Defective duplex motor • Faulty system board• Check for anything in the duplex paper path that might cause the paper to jam. This includes the paper guides in tray 1. • If clearing a paper jam does not fix the problem, go to “146.xx, 148.xx—Motor (MPF/duplex) error service check” on page 2-48. 241.03 While feeding from tray 1, the input sensor does not break. Possible causes: • Incorrect media setting • Incorrect paper loading • Incorrect media restraint setting • Paper pick mechanism failure • Transport belt motor failure1. Clear away anything in the paper path that might cause the paper to jam. 2. Ensure proper media is set for the type of paper used. 3. Fan media, and stack it flat in the tray or multipurpose feeder. 4. Properly set media restraints in paper tray. 5. Check the pick arm rolls (tires) and replace if worn. If the problem persists, go to “200.11, 250.03— Paper Jam error service check” on page 2-59. 241.05 While feeding from tray 1, the input sensor is never made. Possible causes: • Incorrect paper loading • Incorrect media restraint setting • Pick art rolls (tires) failure • Paper pick mechanism failure • System board failure1. Remove all media present in the paper path. 2. Fan media, and stack it flat in the tray or multipurpose feeder. 3. Properly set media restraints in paper tray. 4. Check the pick arm rolls (tires) and replace if worn. If the problem persists, go to “140.xx, 920.02— Autocomp (tray 1) motor error service check” on page 2-42. 241.21 Tray 1 motor stalled. Possible causes: • Incorrect paper loading • Paper pick mechanism failure • System board failure1. Remove all media present in the paper path. 2. Ensure proper media is set for the type of paper used. 3. Fan media, and stack it flat in the tray or multipurpose feeder. If the previous actions do not fix the problem, go to “140.xx, 920.02—Autocomp (tray 1) motor error service check” on page 2-42. 242.02 Tray 2 pass thru sensor made at POR. Possible causes: • Paper jam leaving paper over sensor • Defective pass thru sensor• Check for anything in the paper path that might cause the paper to jam. • If the error persists, go to “242.02—Paper Jam service check” on page 2-68. 242.03 Pick timeout from tray 2 exceeded without a tray 2 sensor break. Possible causes: • Incorrect media setting • Incorrect paper loading • Incorrect media restraint setting • Tray 2 assembly failure • Aligner failure • Transport belt module failure1. Remove all media present in the paper path. 2. Ensure proper media is set for the type of paper used in tray 2. 3. Fan media, and stack flat in tray 2. 4. Properly set media restraints in tray 2. If the paper jam message persists, go to “242.03, 242.11—Paper Jam service check” on page 2-69. Error code Description Action
2-24Service Manual 5026 Go Back Previous Next 242.05 Tray 2 picked, but page failed to reach the option sensor in time. Possible causes: • Incorrect media setting • Incorrect paper loading • Incorrect media restraint setting • Loading card stock from the special media tray above the fill line.1. Ensure proper media is set for the type of paper used in tray 2. 2. Fan media, and stack flat in tray 2. 3. Properly set the media restraints in tray 2. 4. Check the pick arm rolls (tires) in tray 2 and replace if worn. If the previous actions do not fix the problem, go to “242.05—Paper Jam service check” on page 2-70. 242.10 Tray 2 page exits pass thru made early. Possible causes: • Defective pass thru sensor • Faulty cable in the connector JOPT1 on system board.• Ensure the proper media is set for the type of paper used in tray 2. • Check for anything in the paper path that might cause the paper to jam. • The exits pass thru sensor may not be functioning properly. Go to “242.10—Paper Jam service check” on page 2-71. 242.11 Tray 2 sensor never broke. Possible causes: • Incorrect tray 2 media setting • Incorrect Tray 2 paper loading • Incorrect media restraint setting • Paper tray 2 failure • Aligner failure • Transport belt module failure • Loading card stock from the special media tray above the fill line. • High humidity (replace paper)1. Ensure the proper media is set for the type of paper used in tray 2. 2. Fan media, and then stack flat in tray 2. 3. Properly set the media restraints in tray 2. Go to “242.03, 242.11—Paper Jam service check” on page 2-69. 242.17 Tray 2 detected a jam from idle. Possible causes: • Paper jam leaving page over sensor • Defective input sensor • Faulty system board• Clear away anything in the paper path that might cause the paper to jam. • If clearing a paper jam does not fix the problem, “242.17—Paper Jam service check” on page 2-72. 242.26 While feeding from tray 2, the pass thru sensor is not made. Possible causes: • Incorrect paper loading for lower tray • Incorrect media restraint setting for lower tray • Paper tray 2 assembly failure • Lower tray 3 assembly failure1. Clear away anything in the paper path that might cause the paper to jam. 2. Ensure the proper media is set for the type of paper used in the lower tray. 3. Fan the media, and then stack flat in the lower tray. 4. Properly set the media restraints in the lower tray. 5. Check the pick arm rolls (tires) in the lower tray, and then replace if worn. If the problem persists, go to “242.26—Paper Jam service check” on page 2-73. 242.27 While feeding from a lower tray, pass thru sensor did not break. Possible causes: • Paper tray 2 assembly failure (feed through roller) • Aligner failure • Transport belt motor failure• Clear away anything in the paper path that might cause the paper to jam. • Reseat option tray 2. •Go to “242.27—Paper Jam service check” on page 2-73. Error code Description Action