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Lexmark C736 Service Manual

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    							Diagnostic information2-75
  5026
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243.03, 243.11—Paper Jam service check
3Carefully lift the printer off the option, and lay 
the printer on its back.
Check the option connector for damage.
Is the connector damaged?Replace the option cable. 
See “Option cable 
removal” on page 4-125. Go to step 4.
4Replace the complete tray 3 option.
Does the error clear?Problem resolved. Replace the system board. 
See “System board 
removal” on page 4-153.
Step Questions / actions Yes No
11. Bring the printer up in Diagnostics Menu 
(turn off the printer, press and hold   and 
. and turn on the printer).
2. Select PRINT TESTS, and press 
Select().
3. Select a tray below tray 3, and press 
Select(). 
4. Select Single, and press Select().
Did the page print correctly?Problem resolved. Go to step 2.
2Is tray 3 a high-capacity input option (2,000-
sheet feeder)?Replace the HCIT top 
plate. See “Top plate 
assembly removal” on 
page 4-204.Replace the complete 
tray 3 option. Step Questions / actions Yes No
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    							2-76Service Manual 5026  
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243.05—Paper Jam service check
Step Questions / actions Yes No
1Has paper been fed from an input option 
before?Go to step 5. Go to step 2.
21. Bring the printer up in Diagnostics Menu 
(turn off the printer, press and hold   and 
. and turn on the printer).
2. Select PRINT TESTS, and press 
Select().
3. Select a tray below tray 3, and press 
Select(). 
4. Select Single, and press Select().
Did the page print correctly?Problem resolved. Go to step 3.
31. Turn the printer off.
2. Remove the rear frame cover. See “Rear 
frame cover removal” on page 4-33.
3. Remove the right cover. See “Right 
cover removal” on page 4-37.
4. Check the connector at JOPT1 on the 
system board for proper connection, the 
cable for pinch points, and the cable or 
connector for any other damage.
Is the cable damaged?Replace the option cable. Go to step 4.
1JSB1JBIN1
JFAN1JFUSER1
JBOR1JHVPS1
JMIRR1JBLW1
JCVR1
JLVPS2
JCARTP1
JCARTS1
JCARTS2
JCARTP2
JDVR1
JTPS1
JOPT1
JFDS1
JINT1
JFDPCK1JTRAY1JSEC1 JDX1
JT12J5 JDIMM1JOPP1
JT1
JUSB1 JBOOT1
JFMUSB1 J49
JTWF1
JTDBUG1
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    							Diagnostic information2-77
  5026
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243.10—Paper Jam service check
4Carefully lift the printer off the option, and lay 
the printer on its back.
Check the option connector for damage.
Is the connector damaged?Replace the option cable. 
See “Option cable 
removal” on page 4-125. Go to step 5.
5Is tray 3 a high-capacity input option (2,000-
sheet feeder)?Go to step 7. Go to step 6.
6Replace the complete tray 3 option.
Does the error clear?Problem resolved. Replace the system board. 
See “System board 
removal” on page 4-153.
7Replace the high-capacity input tray (2,000-
sheet feeder)?Problem resolved. Replace the system board. 
See “System board 
removal” on page 4-153.
Step Questions / actions Yes No
11. Bring the printer up in Diagnostics Menu 
(turn off the printer, press and hold   and 
. and turn on the printer).
2. Select PRINT TESTS, and press 
Select().
3. Select a tray below tray 3, and press 
Select().
4. Select Single, and press Select().
Did the page feed correctly?Problem resolved Replace the complete 
tray 3 option. Step Questions / actions Yes No
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243.17—Paper Jam service check
Step Questions / actions Yes No
1Has paper been fed from an input option 
before?Go to step 4. Go to step 2.
21. Turn the printer off.
2. Remove the rear frame cover. See “Rear 
frame cover removal” on page 4-33.
3. Remove the right cover. See “Right 
cover removal” on page 4-37.
4. Check the cable in connector JOPT1 (A) 
for proper connection to the system board, 
cable pinch points, and any other damage 
to the cable or connector.
Is the cable damaged?Replace the option cable. 
See “Option cable 
removal” on page 4-125. Go to step 3.
3Carefully lift the printer off the option, and lay 
the printer on its back. Check the option 
connector for damage.
Is the option cable connector or cable 
damaged?Replace the option cable. 
See “Option cable 
removal” on page 4-125.Go to step 4.
4Is tray 3 an high-capacity input tray (HCIT)? Replace the HCIT top 
plate. See “Top plate 
assembly removal” on 
page 4-204.Replace the complete 
tray 3 option.
1JSB1JBIN1
JFAN1JFUSER1
JBOR1JHVPS1
JMIRR1JBLW1
JCVR1
JLVPS2
JCARTP1
JCARTS1
JCARTS2
JCARTP2
JDVR1
JTPS1
JOPT1
JFDS1
JINT1
JFDPCK1JTRAY1JSEC1 JDX1
JT12J5 JDIMM1JOPP1
JT1
JUSB1 JBOOT1
JFMUSB1 J49
JTWF1
JTDBUG1
1111
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11
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1
1
1
1
1
11
1
1111
JTLBT1
JPH1
F5F6F7
F9
F10F12F13F141
1J1011
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    Add page 115 to Favourites
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    							Diagnostic information2-79
  5026
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243.26—Paper Jam service check
243.27—Paper Jam service check
243.29—Paper Jam service check
Step Questions / actions Yes No
11. Determine the input tray.
2. Bring the printer up in Diagnostics Menu 
(turn off the printer, press and hold   and 
. and turn on the printer).
3. Select PRINT TESTS, and press 
Select().
4. Select indicated, and press Select(). 
5. Select Single, and press Select().
Did the page feed correctly?Problem resolved Go to step 2.
2Is tray 2 a high-capacity input tray (2,000-
sheet feeder)?Replace the HCIT top 
plate. See “Top plate 
assembly removal” on 
page 4-204. Replace the complete 
tray 4 option.
Step Questions / actions Yes No
11. Bring the printer up in Diagnostics Menu 
(turn off the printer, press and hold   and 
. and turn on the printer).
2. Select PRINT TESTS, and press 
Select().
3. Select a tray below tray 4, and press 
Select().
4. Select Single, and press Select().
Did the page feed correctly?Problem resolved. Replace the complete 
tray 4 option.
Step Questions / actions Yes No
11. Bring the printer up in Diagnostics Menu 
(turn off the printer, press and hold   and 
. and turn on the printer).
2. Select PRINT TESTS, and press 
Select().
3. Select Tray 3, and press Select().
4. Select Single, and press Select().
Did the page feed correctly?Problem resolved. Go to step 2.
2Is tray 3 a high-capacity input tray (2,000-
sheet feeder)?Replace the HCIT elevator-
up sensor. See “HCIT 
elevator motor with 
sensor removal” on 
page 4-198.Replace the complete 
tray 3 option.
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244.02—Paper Jam service check
Step Questions / actions Yes No
1Has paper been fed from an input option 
before?Go to step 4. Go to step 2.
21. Turn the printer off.
2. Remove the rear frame cover. See “Rear 
frame cover removal” on page 4-33.
3. Remove the right cover. See “Right 
cover removal” on page 4-37.
4. Check the connector JOPT1 for proper 
connection to the system board, the cable 
for pinch points, and the cable or 
connector for any other damage.
Is the cable damaged?Replace the option cable. 
See “Option cable 
removal” on page 4-125.Go to step 3.
3Carefully lift the printer off the options, and lay 
the printer on its back.
Check the option connector for damage.
Is the connector damaged?Replace the option cable. 
See “Option cable 
removal” on page 4-125. Go to step 4.
4Replace the complete tray 4 option.
Does the error clear?Problem resolved. Replace the system board. 
See “System board 
removal” on page 4-153.
1JSB1JBIN1
JFAN1JFUSER1
JBOR1JHVPS1
JMIRR1JBLW1
JCVR1
JLVPS2
JCARTP1
JCARTS1
JCARTS2
JCARTP2
JDVR1
JTPS1
JOPT1
JFDS1
JINT1
JFDPCK1JTRAY1JSEC1 JDX1
JT12J5 JDIMM1JOPP1
JT1
JUSB1 JBOOT1
JFMUSB1 J49
JTWF1
JTDBUG1
1111
11
1
11
1
1
1
1
1
1
1
1
1
11
1
1111
JTLBT1
JPH1
F5F6F7
F9
F10F12F13F141
1J1011
A
    Add page 117 to Favourites
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    							Diagnostic information2-81
  5026
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244.03, 244.11—Paper Jam service check
244.05—Paper Jam service check
Step Questions / actions Yes No
11. Bring the printer up in Diagnostics Menu 
(turn off the printer, press and hold   and 
. and turn on the printer).
2. Select PRINT TESTS, and press 
Select().
3. Select a tray below tray 4, and press 
Select(). 
4. Select Single., and press Select().
Did the page print correctly?Problem resolved. Go to step 2.
2Is tray 4 a high-capacity input option (2,000-
sheet feeder)?Replace the HCIT top 
plate. See “Top plate 
assembly removal” on 
page 4-204.Replace the complete 
tray 4 option.
Step Questions / actions Yes No
1Has paper been fed from an input option 
before?Go to step 5. Go to step 2.
21. Bring the printer up in Diagnostics Menu 
(turn off the printer, press and hold   and 
. and turn on the printer).
2. Select PRINT TESTS, and press 
Select().
3. Select a tray below tray 3, and press 
Select(). 
4. Select Single, and press Select().
Did the page print correctly?Problem resolved. Go to step 3.
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31. Turn the printer off.
2. Remove the rear frame cover. See “Rear 
frame cover removal” on page 4-33.
3. Remove the right cover. See “Right 
cover removal” on page 4-37.
4. Check the connector at JOPT1 on the 
system board for proper connection, the 
cable for pinch points, and the cable or 
connector for any other damage.
Is the cable damaged?Replace the option cable. Go to step 4.
4Carefully lift the printer off the option, and lay 
the printer on its back.
Check the option connector for damage.
Is the connector damaged?Replace the option cable. 
See “Option cable 
removal” on page 4-125. Go to step 5.
5Is tray 4 a high-capacity input option (2,000-
sheet feeder)?Go to step 7. Go to step 6.
6Replace the complete tray 4 option.
Does the error clear?Problem resolved. Replace the system board. 
See “System board 
removal” on page 4-153.
7Replace the high-capacity input tray (2,000-
sheet feeder)?Problem resolved. Replace the system board. 
See “System board 
removal” on page 4-153. Step Questions / actions Yes No
1JSB1JBIN1
JFAN1JFUSER1
JBOR1JHVPS1
JMIRR1JBLW1
JCVR1
JLVPS2
JCARTP1
JCARTS1
JCARTS2
JCARTP2
JDVR1
JTPS1
JOPT1
JFDS1
JINT1
JFDPCK1JTRAY1JSEC1 JDX1
JT12J5 JDIMM1JOPP1
JT1
JUSB1 JBOOT1
JFMUSB1 J49
JTWF1
JTDBUG1
1111
11
1
11
1
1
1
1
1
1
1
1
1
11
1
1111
JTLBT1
JPH1
F5F6F7
F9
F10F12F13F141
1J1011
A
    Add page 119 to Favourites
    image text
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    							Diagnostic information2-83
  5026
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244.10—Paper Jam service check
244.17—Paper Jam service check
Step Questions / actions Yes No
11. Bring the printer up in Diagnostics Menu 
(turn off the printer, press and hold   and 
. and turn on the printer).
2. Select PRINT TESTS, and press 
Select().
3. Select a tray below tray 4, and press 
Select().
4. Select Single, and press Select().
Did the page feed correctly?Problem resolved Replace the complete 
tray 4 option.
Step Questions / actions Yes No
1Has paper been fed from an input option 
before?Go to step 4. Go to step 2.
21. Turn the printer off.
2. Remove the rear frame cover. See “Rear 
frame cover removal” on page 4-33.
3. Remove the right cover. See “Right 
cover removal” on page 4-37.
4. Check the connector in JOPT1 for proper 
connections to the system board, the 
cable for pinch points, and the cable or 
connector for any other damage.
Is the cable damaged?Replace the option cable. 
See “Option cable 
removal” on page 4-125. Go to step 3.
1JSB1JBIN1
JFAN1JFUSER1
JBOR1JHVPS1
JMIRR1JBLW1
JCVR1
JLVPS2
JCARTP1
JCARTS1
JCARTS2
JCARTP2
JDVR1
JTPS1
JOPT1
JFDS1
JINT1 JINT1
JFDPCK1JTRAY1JSEC1 JDX1
JT12J5 JDIMM1JOPP1
JT1
JUSB1 JBOOT1
JFMUSB1 J49
JTWF1
JTDBUG1
1111
11
1
11
1
1
1
1
1
1
1
1
1
11
1
1111
JTLBT1 JTLBT1
JPH1
F5F6F7
F9
F10F12F13F141
1J1011
A
    Add page 120 to Favourites
    image text
    Enable zoom 
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244.26—Paper Jam service check
244.27—Paper Jam service check
3Carefully lift the printer off the option, and lay 
the printer on its back.
Check the option connector for damage
Did the page feed correctly?Replace the option cable. 
See “Option cable 
removal” on page 4-125.Go to step 4.
4Is tray 4 an high-capacity input tray (HCIT)? Replace the HCIT top 
plate. See “Top plate 
assembly removal” on 
page 4-204Replace the complete 
tray 4 option.
Step Questions / actions Yes No
11. Determine the input tray.
2. Bring the printer up in Diagnostics Menu 
(turn off the printer, press and hold   and 
. and turn on the printer).
3. Select PRINT TESTS, and press 
Select().
4. Select the input tray, and press 
Select(). 
5. Select Single, and press Select().
Did the page feed correctly?Problem resolved Go to step 2.
2Is tray 5 a high-capacity input tray (2,000-
sheet feeder)?Replace the HCIT top 
plate. See “Top plate 
assembly removal” on 
page 4-204. Replace the complete 
tray 5 option.
Step Questions / actions Yes No
11. Bring the printer up in Diagnostics Menu 
(turn off the printer, press and hold   and 
. and turn on the printer).
2. Select PRINT TESTS, and press 
Select().
3. Select a tray below tray 4, and press 
Select().
4. Select Single, and press Select().
Did the page feed correctly?Problem resolved. Replace the complete 
tray 4 option. Step Questions / actions Yes No
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