Kyocera KM 1635 User Manual

Troubleshooting 
OPERATION GUIDE9-1
9 Troubleshooting
This chapter explains how to solve problems with the copier.
• If other trouble occurs................................................... 9-2
• If one of the following indications is Displayed ............. 9-5
• If paper jams................................................................. 9-9
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Troubleshooting 
9-2OPERATION GUIDE
If other trouble occurs
Check the following items when trouble occurs. If the problem is not 
resolved after checking these items, contact your service representative.
Symptom Items to Check Corrective ProcedureReference 
Page
Nothing displays on 
the Operation Panel 
even though the 
Power Switch is ON.Check to make sure the copier is 
plugged into the outlet.Plug the copier power cord into 
the outlet.–
No copy is produced 
when [Start] is 
pressed.Check to see if...

Troubleshooting 
OPERATION GUIDE9-3 Dark copies are 
produced.Check to see if the copier is in 
Auto Exposure Mode.When the exposure is to be 
changed overall, perform out the 
“Auto Exposure Adjustment”.5-11
Check to see if the copier is in 
Manual Exposure Mode.Use Exposure Adjustment to set 
the proper exposure.3-3
When the exposure is to be 
changed overall, perform the 
Manual Exposure Adjustment in 
each original mode.3-3
Spotting (the 
shading fails to line 
up uniformly and 
spots occur).Check to...

Troubleshooting 
9-4OPERATION GUIDE Paper misfeeds 
occur frequentlyCheck to see that the paper has 
been loaded properly in the 
cassette.Set the paper correctly. 2-2
Depending on the type of paper 
and its storage condition, there 
may be cases in which the 
copies curl. This may lead to 
paper misfeeds. Remove the 
paper, turn it over and then 
replace it.–
Check to see if the paper is 
curled, creased or wrinkled.Replace the paper with new 
paper.–
Check to see if fragments of 
paper or a jammed...

Troubleshooting 
OPERATION GUIDE9-5
If one of the following indications is Displayed
Carry out the corresponding corrective procedure when any of the error 
messages shown in the table below are displayed.
Display Corrective ProcedureReference 
Page
There is no paper in the cassette. Load paper into the 
cassette as displayed in place of #.2-2
Copies cannot be produced because there is no toner. 
Replace the toner container with a new one.8-5
An original size that cannot be copied has been set. 
Check...

Troubleshooting 
9-6OPERATION GUIDE The left cover of the cassette is open. Close the left 
cover as displayed in place of #.
Check the key counter and make sure it is set properly. 7-7
No Letter/A4 size paper was available in either the 
cassette or the Paper Feeder (MP tray) at the time when 
the report was attempted to be output. Press [Paper 
Selection] and select the supply cassette, then press 
[Start]. Paper will be supplied from the cassette 
selected.–
Turn the power switch OFF/ON. Usage will be...

Troubleshooting 
OPERATION GUIDE9-7 The waste toner box is full. Replace it with a new waste 
toner box.8-5
250 copies have been stored on output tray. Remove 
the paper, press [Start] and resume copying.–
Originals were set in the optional Document Processor 
when copying on 2-sides (front and back sides), when 
copying from the platen in 2-Sided copy, 2 in 1, 4 in 1 or 
when collating copies. Remove the originals from the 
Document Processor, replace the originals on the 
Original Table after exiting...

Troubleshooting 
9-8OPERATION GUIDE “---” appears on the copy quantity 
display.The copier is in the Low Power mode setting. Press any 
key to exit the mode or in the case where the optional 
Document Processor is installed, set an original in the 
Document Processor.3-8 Display Corrective ProcedureReference 
Page
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Troubleshooting 
OPERATION GUIDE9-9
If paper jams
Stop copying operations when a paper misfeed occurs. When a paper 
misfeed occurs, the indicator for the location of the paper misfeed will light 
up on the Operation Panel and either “J” plus a 2-digit number will be 
displayed as notification of the location of the paper misfeed.
With the Power Switch in the ON (|) position, refer to Removal 
Procedure on page 9-9 and clear the paper misfeed.
Misfeed location indicators
1Paper misfeed in the paper...

Troubleshooting 
9-10OPERATION GUIDE
1Pull the cassette out.
2If a sheet of paper is jammed 
inside, remove it carefully so as 
not to tear it.
NOTE: If the paper is torn, be sure to remove all remnants or fragments 
from the cassette.
3Firmly push the cassette back into its original position.
NOTE: Check to see that there is no paper sticking out from the guides in 
the cassette. If paper is sticking out, recheck the cassette.
In the case where “J21” is displayed, refer to Paper misfeed in the Left...