Kyocera FS C8500DN User Manual

Troubleshooting 6-7
You attempted to print with a paper size and paper type that cannot be used for 
duplex printing. Press [OK] to print onto one-side of the paper only.
Turn off the printer then turn it back on to see if the printer has recovered. If the 
printer has not recovered, turn off the printer, disconnect the power cord, and 
contact your service representative or authorized service center.
The printer controller and operation panel cannot exchange data. Turn off the 
printer then turn it back...

6-8Troubleshooting 
Current print processing cannot continue because of occurrence of KPDL error 
which is categorized by ##. To print out an error report, display KPDL Error 
Rpt. from the menu system, and select On. Press [OK] to resume printing. You 
can abandon printing by pressing [Stop].
If Auto Error Clear is set to On, printing will be automatically resumed after a 
preset period of time.
This message is displayed when Low was selected in Security Level.
The total amount of data received by the...

Troubleshooting 6-9
The data transferred to the printer was too complex to print on a page. Press 
[OK] to resume printing.
Toner has run out in the toner container(s). Replace the toner container using a 
new toner kit for the particular color. The printer does not operate when this 
message is displayed.
For example, if Replace the toner.[C][K] is displayed, replace the cyan 
and the black toner containers.
For details, refer to Toner Container Replacement on page 5-2.
Two messages are displayed...

6-10Troubleshooting 
This message is displayed if the installed toner container’s regional specification 
does not match the printer’s. Install the specified toner container.
When the cassette does not contain any paper that matches the print data (paper 
size and type), this message allows you to specify an alternative cassette to use 
instead. To print from a different paper source, refer to Paper Feed Mode (Setting 
the paper feed source) on page 4-56.
This message is displayed when the Job Accounting...

Troubleshooting 6-11
 The front cover of the optional document finisher is open. Close the front cover.
 The top cover of the optional 3,000 Sheet Document Finisher or the reverse unit 
cover of the Document Finisher is open. Close the cover.
 Tray C of the optional 3,000 Sheet Document Finisher is open. Close tray C.
 The cover of the optional mail box is open. Close the cover.
 The staple cover of the optional document finisher is open. Close the staple 
cover.
 The paper source is empty. Load the...

6-12Troubleshooting 
 Stapling is not possible because a paper size that cannot be stapled is selected. 
To print without stapling, press [OK].
 Punching is not possible because a paper size that cannot be punched is 
selected. To print without punching, press [OK].
 Offsetting is not possible because a paper size that cannot be offset is selected. 
To print without offsetting, press [OK].
 The paper feed unit is not correctly installed. Pull out paper cassette 1. Pull out 
the paper feed unit and then...

Troubleshooting 6-13
 Tray # of the optional mail box has become full. When the printer detects that tray 
# is empty again, the printer will continue printing into tray #.
 The optional folding unit has become full. When the printer detects that the 
folding unit is empty again, the printer will continue printing into the folding unit.
 The inner tray of the optional 3,000 Sheet Document Finisher is full. Printing will 
resume when all paper is removed from the inner tray.
 The punch waste box of the...

6-14Troubleshooting 
 The optional folding unit is out of staples. Replace the staple case as explained in 
the 3,000 Sheet Document Finisher Operation Guide.
 Stapling is not possible because the number of sheets that can be stapled has 
been exceeded. To print without stapling, press [OK].
 Replace the Maintenance Kit A or B which is displayed on the message display. 
Replacement of the maintenance kit is necessary at every 300,000 images of 
printing and requires professional servicing. # indicates A...

Troubleshooting 6-15
Clearing Paper Jams
If the paper jammed in the paper transport system, or no paper sheets 
were fed at all, the Paper jam message appears and the location of the 
paper jam (the component where the paper jam has occurred) is also 
indicated. The printer automatically goes off-line when this message is 
displayed. Remove jammed paper. After removing jammed paper, the 
printer will re-start printing.
Possible Paper Jam Locations
The figure below explains the printer’s paper paths...

6-16Troubleshooting 
C Paper is jammed at the optional 
paper feeder cassette (3, 4).page 6-20
D Paper is jammed at the MP tray or 
inside the printer.page 6-21
E Paper is jammed in the left cover 
section.page 6-23
F Paper is jammed at the duplex 
unit.page 6-24
F Paper is jammed at the duplex unit 
or inside the printer.page 6-26
G Paper is jammed at the fixing unit.page 6-26
Paper Jam MessagePaper jam 
locationDescriptionReference 
Page
Paper
jammed in
cassette 3.
[ Help ]
Paper
jammed in
Feed Unit.
[...