Kyocera FS 1370DN User Manual

							Troubleshooting5-3
Print Quality Problems
The tables and diagrams in the following sections define print quality 
problems and the corrective action you can conduct to solve the 
problems. Some solutions may require cleaning or replacing parts of the 
printer. 
If the suggested corrective action will not solve the problem, call for 
service representative.
Printed ResultsCorrective Action
Completely blank printoutCheck the toner container.
Open the front cover and check that the toner container is correctly 
installed in the printer. Refer to Toner Container Replacement on 
page4-2.
Full single-color printoutContact your service representative.
Dropouts, stray dotsDrum or developer unit may be damaged. If the problem is not solved 
even after printing several pages, call for service representative.
Vertical streaksCheck the toner container and if necessary replace. Refer to Toner 
Container Replacement on page4-2.
Clean the charger wire. Refer to Cleaning the Printer on page4-6.
Check the charger cleaner of the drum unit is in its original position. 
Refer to Cleaning the Printer on page4-6.
Downloaded From ManualsPrinter.com Manuals 
						

							5-4Troubleshooting
Faint or blurred printingCheck the toner container and if necessary replace. Refer to Toner 
Container Replacement on page4-2.
Clean the charger wire. Refer to Cleaning the Printer on page4-6.
Gray backgroundCheck the toner container and if necessary replace. Refer to Toner 
Container Replacement on page4-2.
Check the developer unit and drum unit are installed correctly. Refer 
to Cleaning the Printer on page4-6.
Dirt on the top edge or back of the 
paperIf the problem is not solved even after printing several pages, clean 
the registration roller. Refer to Cleaning the Printer on page4-6.
If the problem is not solved after cleaning, call for service 
representative.
Printing incomplete or out of positionCheck that the printing settings are correct in the application software 
and the printer driver.
Check whether the problem is being caused by a PRESCRIBE 
command error. If the problem occurs only with a specific file or 
program, the most likely cause is an error in a parameter to a 
command or command syntax.
Printed ResultsCorrective Action
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting5-5
Error Messages
The following table lists errors and maintenance messages that you can 
be dealt with by yourself.
If Call service or Error.Power off. is displayed, turn off the 
printer then turn it back on to see if the printer has recovered. If the 
printer has not recovered, turn off the printer, disconnect the power cord, 
and contact your service representative or authorized service center.
Some errors cause the alarm to sound. To stop the alarm, press 
[Cancel]. 
MessageCorrective Action
Add paper MP TrayThe paper has run out in the paper source displayed. Supply paper according to the 
paper source displayed (paper cassettes, MP tray, or optional paper feeders).This 
message is displayed alternately with messages indicating the printer status, such as, 
Ready, Please wait, and Processing.
Call service
           F###F### represents a controller error (#=0, 1, 2, ...). Call for service representative. The 
printer does not operate when this message is displayed.
Call service
          # # #
#:0123456#### represents a mechanical error (#=0, 1, 2, ...). Call for service representative. The 
printer does not operate when this message is displayed. The total number of pages 
printed is also indicated, e.g. 0123456.
Canceling dataDisplayed when data is being canceled.
Cassette # not loadedThe corresponding paper cassette is not installed. Install the cassette. The cassette 
number can be 1 (topmost) to 4 (bottom).
Clean printer
Press GOPlease clean the inside of the printer. Refer to Cleaning the Printer on page4-6.
This message will be displayed when replacing the toner container after the message 
Replace toner Clean printer is displayed. After cleaning the inside of the 
printer, press [GO] and the printer will be ready for printing.
Close top coverThe top cover of the printer is open. Close the printer top cover.
Device busyThis message is displayed when Remove Device was selected while a USB flash 
memory was being used.
The previous screen is displayed again 1 or 2 seconds.
Duplex disabled
Press GOYou attempted to print with a paper size and paper type that cannot be used for duplex 
printing. Press [GO] to print onto one-side of the paper only.
You can select an alternative paper size and type by pressing the U or V. You can also 
press [MENU] and change the tray setting inside the menu, which will automatically 
cancel the error and output resumes. At the same time [ATTENTION] indicator will light 
up and [READY] indicator will start flashing.
Error.Power off.
           F###Turn the power switch off and then back on again. If this message still remains, turn the 
power switch off, and contact your service representative or authorized service center.
Error.Power off.
           F000The printer controller and operation panel cannot exchange data. Turn the printer off 
and unplug it from the mains power supply. Then contact your service representative or 
authorized service center. See the back page of this manual for the relevant phone 
numbers.
Downloaded From ManualsPrinter.com Manuals 
						

							5-6Troubleshooting
Format error
 Memory cardThe CF card inserted in the printer is not formatted, and therefore cannot be read or 
written. To format a CF card, follow the procedure in 
Memory Card (Using the memory 
card)  section in the  Advanced Operation Guide .
Install MK Replace Maintenance Kit which is displayed on the message display. Replacement of 
the maintenance kit is necessary at every 100,000 pages of printing and requires 
professional servicing. Contact your service technician.
KPDL error          ##
Press GO Current print processing cannot continue because of occurrence of KPDL error w\
hich 
is categorized by 
##. To print out an error report, display  >>Error Report from the 
menu system, and select  On. Press [GO] to resume printing. You can abandon printing 
by pressing [Cancel] .
If  Auto Error Clear  is set to On, printing will be automatically resumed after a 
preset period of time.
Load Cassette #
(A4)/(PLAIN) 
The paper cassette matching the paper size and paper type of the print job is empty. 
Load paper into the paper cassette as displayed in place of  #. Press  [GO] to resume 
printing. 
If you want to print from a different paper source, press  U or  V to display  Use 
alternative?  and you can change the source for paper feeding. After selecting a 
paper source and pressing [MENU] , Paper Settings > appears. By pressing the 
U , the paper type settings menu appears. After setting the correct paper type, press 
[OK]  and printing starts.
Load MP Tray
(A4)/(PLAIN) 
There is no paper cassette installed in the printer that matches the paper size and 
paper type of the print job. Set paper in the MP tray. Press [GO]  to resume printing. 
(Note that feeding the paper having a paper size which does not match the current 
paper size from the MP tray can cause paper jam.)
If you want to print from a different paper source, press U  or V to display  Use 
alternative?  and you can change the source for paper feeding. After selecting a 
paper source and pressing [MENU] , Paper Settings > appears. By pressing the 
U , the paper type settings menu appears. After setting the correct paper type, press 
[OK]  and printing starts.
Low security This message is displayed when 
Low was selected in Security Level.
Memory overflow
Press GO The total amount of data received by the printer exceeds the printer’s internal memory. 
Try adding more memory. Press 
[GO] to resume printing. You can abandon printing by 
pressing [Cancel] .
If  Auto Error Clear  is set to On, printing will be automatically resumed after a 
preset period of time.
Memory card error ##
Press GO A CompactFlash (CF) card error has occurred. Look at the error code given in place of 
## and refer to 
CompactFlash (CF) Card an d USB Flash Memory Errors  on page5-
8 . To ignore the CF card error, press  [GO].
Memory card error 20 The CompactFlash (CF) card is accidentally inserted and removed from the printer’s 
slot during the printer is on. Turn the power switch off and then back on again.
Missing
developer unit The developer unit is either not installed or incorrectly inserted. Insert the developer 
unit securely.
No multi copies
Press GO Multiple copies cannot be printed because the RAM disk is disabled or the hard disk is 
not installed. There is no available RAM disk or hard disk space. Delete unnecessary 
files. Press [GO]
 to print error report.
MessageCorrective Action
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting5-7
Original toner
installedDisplayed when the installed toner is the original Kyocera product.
Paper jam
##################### A paper jam has occurred. The location of the paper jam is indicated in place of the 
#’s. 
For details, refer to  Clearing Paper Jams  on page5-10.
Paper path error
  When one or more optional feeders are installed, this message will appear if any of the 
paper feeders or the printer cassette upper than the selected one is not properly 
closed.
Print overrun
Press GO The print job transferred to the printer was too complex to print on a page. Press 
[GO] 
to resume printing. (A page break may be automatically inserted in some places.)
You can abandon printing by pressing  [Cancel].
If  Auto Error Clear  is set to On, printing will be automatically resumed after a 
preset period of time.
RAM disk error     ##
Press GO A RAM disk error has occurred. Look at the error code given in place of 
## and refer to 
Storage Error Codes  on page5-8. To ignore the RAM disk error, press  [GO].
Replace toner
Clean printer
Toner has run out in the toner container. Replace the toner container using a new toner 
kit. The printer does not operate when this message is displayed.
Toner low Replace the toner container using a new toner kit.
Unknown toner
installed
Displayed when the installed toner is not the original Kyocera product. Install original 
Kyocera toner.
Unknown toner PC This message is displayed if the installed toner containers regional specification does 
not match the printers. The printer will stop printing.
Use only the Kyocera toner containers which are specifically intended for use in your 
country or region.
USB memory error   ##
Press GO An error has occurred in the USB flash memory. Look at the error code given in place 
of 
## and refer to  CompactFlash (CF) Card and USB Flash Memory Errors  on 
page 5-8. To return the printer to the print-ready status, press  [GO].
Use alternative?
Cassette 1 When the cassette does not contain any paper that matches the print data (paper size 
and type), this message allows you to specify an alternative cassette to use instead. A 
paper source number is only displayed when an optional paper feeder is installed. To 
print from a different paper source, refer to 
Paper Feed Mode (Setting the paper feed 
source)  section in the  Advanced Operation Guide .
Waste toner near full The waste toner in the drum unit is almost full. Replace the maintenance\
 kit.
Wrong ID The ID or Password entered for the Security or Administrator function is not correct. 
Check the ID or Password.
For more information, refer to 
Security section and Admin (Administrator settings)  
section in the  Advanced Operation Guide .
 
Wrong Password
The password does not match the password set. Enter the correct password. For more 
information, refer to  Security section and  Admin (Administrator settings)  section in the 
Advanced Operation Guide .
MessageCorrective Action
Downloaded From ManualsPrinter.com Manuals 
						

							5-8Troubleshooting
Storage Error Codes
CompactFlash (CF) Card and USB Flash Memory Errors
RAM Disk Errors
CodeMeaning
01The printer does not support the CF card inserted, or the CF card is broken. 
Insert the correct CF card.
For more information, refer to Memory Card (Using the memory card) section 
in the Advanced Operation Guide.
02The CF card is not installed. Recheck the requirements for using the system 
and the CF card.
03The CF card is write protected. Check the CF cards status.
04There is not enough space in the CF card. Delete unnecessary files or use a 
new CF card.
05The specified file is not on the CF card or the USB flash memory.
06There is not enough printer memory to support the CF card system. Increase 
printer memory.
50The USB flash memory is write protected, or invalid. Check the USB flash 
memory’s status.
CodeMeaning
01Format error. Try turning the power off and on again.
02RAM disk mode is Off. Turn RAM disk mode On from the operation panel.
04No disk space. Purge unnecessary files.
05Specified file is not on disk.
06Insufficient printer memory to support the RAM disk system. Expand printer 
memory.
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting5-9
Ready, Data, and Attention Indicators
The following indicators light during normal operation and whenever the 
printer needs attention. Depending on the status of lighting, each 
indicator has the following meaning:
IndicatorDescription
Flashing. Indicates an error that you can resolve. Refer to 
Error Messages on page5-5.
On. Indicates that the printer is ready. The printer prints the 
data it receives.
Off. [Cancel] was pressed during Ready is displayed. 
Data can be received but will not be printed. To resume 
printing, press [Cancel] again. 
Printing is canceling.
Also, indicates when paper jam occurred, toner has run 
out, cover is open, and so on.
Flashing. Indicates that a data is being received.
On. Indicates either that data received is being processed 
before printing starts, or that data received is being written 
to or read from a CompactFlash (CF) card, RAM disk, or 
USB flash memory.
Flashing. Indicates that the printer is ready to print when 
Please wait is displayed. Also indicates that the 
corresponding paper cassette is not installed.
Indicates that the printer requires maintenance such as 
adding paper, cleaning the printer, replacement of 
maintenance kit, preparing the toner container, formatting 
of CF card.
On. Indicates when paper jam occurred, toner has run out, 
cover is open, and so on. If the message includes Press 
GO, press [GO] to resume printing.
The ID or Password entered for the Security, Administrator, 
or Job Accounting function is not correct. Check the ID or 
Password, and enter the correct ID or password.
Downloaded From ManualsPrinter.com Manuals 
						

							5-10Troubleshooting
Clearing Paper Jams
If paper jams in the paper transport system, or no paper sheets are fed 
at all, the Paper jam message appears and the location of the paper 
jam (the component where the paper jam has occurred) is also 
indicated. Status Monitor or COMMAND CENTER can indicate the 
location of the paper jam (the component where the paper jam has 
occurred). Remove the paper jam. After removing the paper jam, the 
printer will resume printing.
Possible Paper Jam Locations
The figure below shows the printers paper paths including the optional 
paper feeder. The locations where paper jams might occur are also 
shown here, with each location explained in the table below. Paper jams 
can occur in more than one component on the paper paths.
Paper jam messagePaper jam locationDescriptionReference page
Paper jam
MP TrayA Paper jam at the MP tray.page5-12
Paper jam
Cassette 1B Paper jam at the paper cassettes. 
The cassette number can be 1.page5-13
Paper jam
DuplexerC Paper jam inside the duplexer.page5-14
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting5-11
General Considerations for Clearing Jams
Bear in mind the following considerations when attempting paper jam 
removal:
•If paper jams occur frequently, try using a different type of paper, 
replace the paper with paper from another ream, or flip the paper 
stack over. The printer may have problems if paper jams recur after 
the paper is replaced.
•Whether or not the jammed pages are reproduced normally after 
printing is resumed, depends on the location of the paper jam. Paper jam
PrinterD Paper jam inside the printer.page5-15
Paper jam
Rear CoverE Paper jam at the rear cover.page5-17
Paper jam messagePaper jam locationDescriptionReference page
CAUTION  When pulling the paper, pull it gently so as not 
to tear it. Torn pieces of paper are difficult to remove and 
may be easily overlooked, deterring the paper jam recovery.
Downloaded From ManualsPrinter.com Manuals 
						

							5-12Troubleshooting
MP Tray
1
Remove the paper jammed at the MP tray.
2Reload the MP tray. Open and close the top cover to clear the error 
and the printer warms up and resumes printing.
IMPORTANTDo not try to remove paper that has already been 
partially fed. Proceed to Inside the Printer on page5-15.
Downloaded From ManualsPrinter.com Manuals