Kyocera FS 1028MFP User Manual

Troubleshooting 
OPERATION GUIDE10-3
10
Copies have a moire 
pattern (dots grouped 
together in patterns 
and not aligned 
uniformly).Is the original a printed 
photograph?
Set the image quality to [Photo].
5-12
Printouts are not 
clear. Did you choose appropriate 
image quality for the original? Select appropriate image quality.
5-12
Printouts are dirty. Is the platen or the document 
processor dirty? Clean the platen or the document 
processor. —
Is the charger wire dirty? Clean the charger wire. —...

Troubleshooting 
10-4OPERATION GUIDE
Cannot print.
Is the machine plugged in? Plug the power cord into an AC 
outlet. —
Is the machine powered on? Turn on the main power switch. 3-2
Is the printer cable 
connected? Connect the correct printer cable 
securely. 2-5
Was the machine powered 
on before the printer cable 
was connected? Power on the machine after 
connecting the printer cable.
2-5
3-2
Is the print job paused?  Press [Resume] to resume  printing.  7-19
Documents are 
printed improperly. Are the...

Troubleshooting 
OPERATION GUIDE10-5
10
Responding to Error Messages
If the control panel displays any of these messages, follow the corresponding procedure.
Alphanumeric
Error MessageCheckpoints Corrective ActionsReference 
Page
Load paper in cassette 
1. Is the indicated cassette out 
of paper? Load paper.
2-29
Load paper in MP 
Tray. Is the paper of the selected 
size loaded in the multi 
purpose tray? Load the paper in the multi purpose 
tray which is of the size and type 
indicated on the Message...

Troubleshooting 
10-6OPERATION GUIDE
Incorrect Login User 
Name or Password. 
Job Is canceled.
–
Enter correct login user name or 
password. —
Job Accounting 
restriction exceeded. 
Job is canceled. Is the acceptable printing 
count restricted by Job 
Accounting exceeded? The printing count exceeded the 
acceptable count restricted by Job 
Accounting. Cannot print any more. 
This job is canceled. Press the 
OK 
key. —
Machine failure. 
Call service. –
Internal error has occurred. Make a 
note of the...

Troubleshooting 
OPERATION GUIDE10-7
10
Scanner memory 
is full. 
Job is canceled.–
Scanning cannot be performed due 
to insufficient memory of scanner. 
The job is canceled. Press the  OK 
key. —
Is the acceptable scanning 
count exceeded? Press the OK
 key to print, send or 
store the scanned pages. Press the 
STOP key to cancel printing, 
sending or storing. —
Send error.
#### –
An error has occurred during 
transmission. The possible error 
codes and their descriptions are as 
follows.
1101: The...

Troubleshooting 
10-8OPERATION GUIDE
Send error.
####
–
1105: E-mail - The SMTP protocol 
setting is turned off. Use COMMAND 
CENTER and turn on the SMTP 
protocol setting.
Scan to PC (SMB) - SMB setting is 
turned off. Use COMMAND CENTER 
and turn on the SMB setting.
Scan to PC (FTP) - FTP setting is 
turned off. Use COMMAND CENTER 
and turn on the FTP setting.
1106: The sender address setting 
under E-mail: SMTP is not registered. 
Use COMMAND CENTER and 
register the sender address.
2101, 2102, 2103,...

Troubleshooting 
OPERATION GUIDE10-9
10
The phone receiver is 
off the hook. 
Hang Up.–
Put down the receiver. —
File is not found. 
Job is canceled. –
The specified file is not found. The 
job is canceled. Press the OK key. —
Top tray is full of 
Paper. 
Remove the paper.  –
Remove paper from the top tray, and 
press the OK key to resume the job. —
Unknown toner 
Installed. –
If the toner container was taken from 
a different machine of the same 
model while it was displaying the  Add 
toner.  message,...

Troubleshooting 
10-10OPERATION GUIDE
Responding to an Error Lamp Flashes
If an error lamp flashes, press [Status/Job Cancel] to check an error message. If the message is not indicated 
on the Message Display when [Status/Job Cancel] is pr essed or the error lamp flashes for 1.5 seconds, check 
the following.
Symptom Checkpoints Corrective Actions Reference Page
Cannot send fax. Is the modular cord 
connected correctly?Connect the modular 
cord correctly.—
Is Permitted FAX No. or 
Permitted ID No....

Troubleshooting 
OPERATION GUIDE10-11
10
Clearing Paper Jams
If a paper jam occurs, a message will be displayed about the jam and copying or printing will stop.
Leave the main power switch on and to remove the jammed paper refer to the following information below.
Jam Location Indicators
If a paper jam occurs, the error message displays the location of the jam.
Precautions with Paper Jams
If a paper jam occurs, a message will be displayed  about the jam and copying or printing will stop.
• Do not reuse...

Troubleshooting 
10-12OPERATION GUIDE
1Remove the paper jammed at the MP tray.
2Reload the MP tray. Open and close the top cover 
to clear the error and the machine warms up and 
resumes printing.
Paper Cassette/Paper Feeder
Follow the steps below to clear paper jams in paper cassette or paper feeder.
1Pull out the cassette or optional paper feeder.
2Remove any part ially fed paper.
IMPORTANT: Do not try to remove paper that has 
already been partially fed. Proceed to  Inside the 
Machine on page 10-14....