Konica Minolta PagePro 5650EN User Manual
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Solving Other Problems 171 Solving Other Problems For details on consumables, access www.q-shop.com. Symptom Cause Solution Printer power is not on.The power cord is not correctly plugged into the outlet.Turn off the printer, confirm that the power cord is correctly plugged into the outlet, and then turn on the printer. Something is wrong with the outlet con- nected to the printer.Plug another electrical appliance into the outlet and see whether it operates properly. The power switch is not correctly turned on (I position).Turn the power switch off (O position), then turn it back to the on (I position). The printer is con- nected to an outlet with a voltage or fre- quency that does not match the printer specifications.Use a power source with the specifica- tions listed in appendix A, “Technical Specifications.” Data was sent to the printer, but it doesn’t print.An error message is displayed in the mes- sage window.Handle according to the message dis- played. A job may be can- celled if user authen- tication or account track settings are specified.Click the User Authentication/Account Track button in the printer driver, and then type in the necessary information before printing. The control panel dis- plays TONER LOW much sooner than expected.The toner cartridge may be defective or damaged. Remove the toner cartridge and check it for damage. If it is damaged, replace it. You printed with heavy toner cover- age.See the specifications in Appendix A. Downloaded From ManualsPrinter.com Manuals
Solving Other Problems 172 You can’t print the con- figuration page.The tray is empty. Check that at least Tray 1 is loaded with media, in place, and secure. The printer’s covers aren’t closed securely.Make sure the covers are closed securely. Close all covers gently to avoid jarring the printer. Make sure that the toner cartridge is installed correctly when closing the center output tray. There is a media misfeed.Clear the media misfeed. Printing from a USB mem- ory device is not possible.The file format (file extension) is not one that can be printed.Only files with the format (extension) for JPEG, TIFF, XPS, or PDF are sup- ported. MEMORY DIRECT for the printer is set to DISABLE.Change the setting for INTERFACE MENU/MEMORY DIRECT to ENABLE. A public user is not specified for user authentication.Contact the printer administrator. Printing takes too much time.The printer is set to a slow printing mode (for example, thick stock or transpar- ency).It takes more time to print on special media. When using regular paper, make sure that the media type is set properly in the driver. The printer is set to Energy Saver mode.It takes time for printing to start in Energy Saver mode. If you do not want to use this mode, disable it. ( SYS DEFAULT MENU/ENERGY SAVER menu) The job is very com- plex.Wait. No action needed. The printer memory is insufficient.Add more memory. A toner cartridge for a different region or an unapproved genuine toner cartridge is installed.Install a correct KONICA MINOLTA toner cartridge approved for your spe- cific printer. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Solving Other Problems 173 Blank pages come out during print- ing.The toner cartridge may be defective or empty.Check the toner cartridge. The image will not print if it is empty. The wrong media is being used.Check that the media type set in the driver matches the media loaded in the printer. Not all pages print.The printer has the wrong kind of cable, or the printer is not configured for the correct cable and port.Check your cable. The Cancel key was pressed.Make sure no one pressed the Cancel key while your job was printing. The tray is empty. Check that the trays are loaded with media, in place, and secure. A document is printed with an overlay file which has been cre- ated by an unsuit- able driver.Print the overlay file using a suitable driver. Printer resets or turns off fre- quently.The power cord is not correctly plugged into the outlet.Turn off the printer, confirm that the power cord is correctly plugged into the outlet, and then turn on the printer. A system error occurred.Contact Technical Support with the error information. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Solving Other Problems 174 You are experienc- ing duplex (double- sided) prob- lems.Media or settings are not correct.For autoduplexing, make sure that you have a duplex option installed. Make sure that you are using correct media. „See “Media Specifications” on page 84. „Do not duplex (double-sided) enve- lopes, labels, postcards, thick paper 3, or transparencies. „Make sure that you have not mixed media types in a paper tray. Make sure that your document has more than one page. Make sure the duplex option is installed and declared in the Windows printer driver (Properties/Configure tab). In the Windows printer driver (Layout/ Double-Sided), choose “Dou- ble-Sided.” For N-up on duplexed pages, choose Collate only in the Windows driver’s Paper Tab. Do not set collation in the application. With N-up on multiple cop- ies, the out- put is incorrect.Both the driver and the application have been set for collation.For N-up on multiple copies, choose Collate only in the Windows driver’s Paper Tab. Do not set collation in the application. You hear unusual noises.The printer is not level.Place the printer on a flat, hard, level surface. The tray is not installed correctly.Remove the tray that you are printing from and reinsert it completely into the printer. There is a foreign object stuck inside the printer.Turn off the printer and remove the object. If you cannot remove it, contact Technical Support. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Solving Other Problems 175 The web-based utility cannot be accessed.The PageScope Web Connection Adminis- trator’s password is incorrect.The PageScope Web Connection Administrator password has a 6-char- acter minimum and a 16-character maximum. For details of the Page- Scope Web Connection administrator password, refer to the Reference Guide on the Utilities and Documentation CD-ROM. Media is wrinkled.The media is moist from humidity or hav- ing water spilled on it. Remove the moist media and replace it with new, dry media. The transfer roller or fuser unit is defective.Check them for damage. If necessary, contact Technical Support with the error information. Unsupported media (wrong size, thick- ness, type, etc.) is being used.Use KONICA MINOLTA-approved media. See “Media Specifications” on page 84. The date and time is not correctly maintained on the printer.The backup battery has reached the end of its life.Replace the backup battery. For details, see “Replacing the Backup Bat- tery” on page 133. The pages that were fed out were not uniformly loaded.There are large curls in the paper.Remove the paper from the paper tray, turn it over, and then load it again. There are gaps between the media guides of the paper tray and the sides of the paper.Slide the media guides of the paper tray against the sides of the paper so that there are no gaps. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Solving Problems with Printing Quality 176 Solving Problems with Printing Quality Symptom Cause Solution Nothing is printed, or there are blank spots on the printed page.The toner cartridge may be defective or damaged.Remove the toner cartridge and check for damage. If damaged, replace it. The media is moist from humidity.Adjust the humidity for media storage. Remove the moist media and replace it with new, dry media. The media set in the printer driver mis- matches the media loaded in the printer.Load the correct media in the printer. The power source does not match the printer specifications.Use a power source with the proper specifications. Several sheets are being fed at the same time.Remove the media from the tray and check it for static electricity. Fan plain paper or other media (but not transpar- encies), and replace it in the tray. Media is not set prop- erly in the tray(s).Remove the media, tap it to straighten it out, return it to the tray, and realign the media guides. Entire sheet is printed black.The toner cartridge may be defective or damaged.Remove the toner cartridge and check for damage. If damaged, replace it. Downloaded From ManualsPrinter.com Manuals
Solving Problems with Printing Quality 177 Image is too light; there is low image density.The media is moist from humidity.Remove the moist media and replace it with new, dry media. There is not much toner left in the car- tridge.Replace the toner cartridge. The toner cartridge may be defective or damaged.Remove the toner cartridge and check for damage. If damaged, replace it. The media type is set incorrectly.When printing envelopes, labels, post- cards, thick stock, or transparencies, specify the appropriate media type in the printer driver. Image is too dark.The toner cartridge may be defective or damaged.Remove the toner cartridge and check for damage. If damaged, replace it. Image is blurred; background is lightly stained.The toner cartridge may be defective or damaged.Remove the toner cartridge and check for damage. If damaged, replace it. The print density is uneven.The toner cartridge may be defective or damaged.Remove the toner cartridge and check for damage. If damaged, replace it. The printer is not level.Place the printer on a flat, hard, level surface. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Solving Problems with Printing Quality 178 Irregular print or mot- tled image appears.The media is moist from humidity.Adjust the humidity in the media stor- age area. Remove the moist media and replace it with new, dry media. Unsupported media (wrong size, thick- ness, type, etc.) is being used.Use KONICA MINOLTA-approved media. See “Media Specifications” on page 84. The toner cartridge may be defective or damaged.Remove the toner cartridge and check for damage. If damaged, replace it. There is insufficient fusing or the image comes off when rubbed.The media is moist from humidity.Remove the moist media and replace it with new, dry media. Unsupported media (wrong size, thick- ness, type, etc.) is being used.Use KONICA MINOLTA-approved media. See “Media Specifications” on page 84. Media type is set incorrectly.When printing envelopes, labels, post- cards, thick stock or transparencies, specify the appropriate media type in the printer driver. There are toner smudges or residual images.The toner cartridge may be defective or damaged.Remove the toner cartridge and check for damage. If damaged, replace it. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Solving Problems with Printing Quality 179 There are toner smudges on the back side of the page (whether or not it has been duplexed).The media path is dirty with toner.Print several blank sheets and the excess toner should disappear. The toner cartridge may be defective or damaged.Remove the toner cartridge and check for damage. If damaged, replace it. Abnormal areas (white, black) appear in a regular pat- tern.The toner cartridge may be defective or damaged.Remove the toner cartridge and check for damage. If damaged, replace it. Image defects.The toner cartridge may be leaking.Remove the toner cartridge and check it for damage. If it is damaged, replace it. The toner cartridge may be defective or damaged.Remove the toner cartridge and check for damage. If damaged, replace it. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals
Solving Problems with Printing Quality 180 If the problem is not resolved, even after all of the above have been per- formed, contact Technical Support with the error information. For contact information, refer to the Need Assistance Sheet.Lateral lines or bands appear on image.The printer is not level.Place the printer on a flat, hard, level surface. The media path is dirty with toner.Print several sheets and the excess toner should disappear. The toner cartridge may be defective or damaged.Remove the toner cartridge and check for damage. If damaged, replace it. Symptom Cause Solution Downloaded From ManualsPrinter.com Manuals