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Konica Minolta PagePro 5650EN User Manual

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    							Solving Other Problems 171
    Solving Other Problems
    For details on consumables, access www.q-shop.com.
    Symptom Cause Solution
    Printer 
    power is not 
    on.The power cord is not 
    correctly plugged into 
    the outlet.Turn off the printer, confirm that the 
    power cord is correctly plugged into the 
    outlet, and then turn on the printer.
    Something is wrong 
    with the outlet con-
    nected to the printer.Plug another electrical appliance into 
    the outlet and see whether it operates 
    properly.
    The power switch is 
    not correctly turned 
    on (I position).Turn the power switch off (O position), 
    then turn it back to the on (I position). 
    The printer is con-
    nected to an outlet 
    with a voltage or fre-
    quency that does not 
    match the printer 
    specifications.Use a power source with the specifica-
    tions listed in appendix A, “Technical 
    Specifications.”
    Data was 
    sent to the 
    printer, but it 
    doesn’t print.An error message is 
    displayed in the mes-
    sage window.Handle according to the message dis-
    played.
    A job may be can-
    celled if user authen-
    tication or account 
    track settings are 
    specified.Click the User Authentication/Account 
    Track button in the printer driver, and 
    then type in the necessary information 
    before printing.
    The control 
    panel dis-
    plays 
    TONER 
    LOW
     much 
    sooner than 
    expected.The toner cartridge 
    may be defective or 
    damaged. Remove the toner cartridge and check 
    it for damage. If it is damaged, replace 
    it. 
    You printed with 
    heavy toner cover-
    age.See the specifications in Appendix A.
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    							Solving Other Problems 172
    You can’t 
    print the con-
    figuration 
    page.The tray is empty. Check that at least Tray 1 is loaded 
    with media, in place, and secure.
    The printer’s covers 
    aren’t closed 
    securely.Make sure the covers are closed 
    securely. Close all covers gently to 
    avoid jarring the printer. Make sure that 
    the toner cartridge is installed correctly 
    when closing the center output tray.
    There is a media 
    misfeed.Clear the media misfeed.
    Printing from 
    a USB mem-
    ory device is 
    not possible.The file format (file 
    extension) is not one 
    that can be printed.Only files with the format (extension) 
    for 
    JPEG, TIFF, XPS, or PDF are sup-
    ported.
    MEMORY DIRECT 
    for the printer is set to 
    DISABLE.Change the setting for 
    INTERFACE 
    MENU/MEMORY DIRECT
     to 
    ENABLE.
    A public user is not 
    specified for user 
    authentication.Contact the printer administrator.
    Printing 
    takes too 
    much time.The printer is set to a 
    slow printing mode 
    (for example, thick 
    stock or transpar-
    ency).It takes more time to print on special 
    media. When using regular paper, 
    make sure that the media type is set 
    properly in the driver.
    The printer is set to 
    Energy Saver mode.It takes time for printing to start in 
    Energy Saver mode. If you do not want 
    to use this mode, disable it. (
    SYS 
    DEFAULT MENU/ENERGY SAVER
     
    menu)
    The job is very com-
    plex.Wait. No action needed.
    The printer memory is 
    insufficient.Add more memory.
    A toner cartridge for a 
    different region or an 
    unapproved genuine 
    toner cartridge is 
    installed.Install a correct KONICA MINOLTA 
    toner cartridge approved for your spe-
    cific printer. Symptom Cause Solution
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    							Solving Other Problems 173
    Blank pages 
    come out 
    during print-
    ing.The toner cartridge 
    may be defective or 
    empty.Check the toner cartridge. The image 
    will not print if it is empty.
    The wrong media is 
    being used.Check that the media type set in the 
    driver matches the media loaded in the 
    printer.
    Not all pages 
    print.The printer has the 
    wrong kind of cable, 
    or the printer is not 
    configured for the 
    correct cable and 
    port.Check your cable.
    The Cancel key was 
    pressed.Make sure no one pressed the Cancel 
    key while your job was printing.
    The tray is empty. Check that the trays are loaded with 
    media, in place, and secure.
    A document is printed 
    with an overlay file 
    which has been cre-
    ated by an unsuit-
    able driver.Print the overlay file using a suitable 
    driver.
    Printer 
    resets or 
    turns off fre-
    quently.The power cord is not 
    correctly plugged into 
    the outlet.Turn off the printer, confirm that the 
    power cord is correctly plugged into the 
    outlet, and then turn on the printer.
    A system error 
    occurred.Contact Technical Support with the 
    error information. Symptom Cause Solution
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    							Solving Other Problems 174
    You are 
    experienc-
    ing duplex 
    (double-
    sided) prob-
    lems.Media or settings are 
    not correct.For autoduplexing, make sure that you 
    have a duplex option installed.
    Make sure that you are using correct 
    media. 
    „See “Media Specifications” on page 
    84. 
    „Do not duplex (double-sided) enve-
    lopes, labels, postcards, thick paper 
    3, or transparencies. 
    „Make sure that you have not mixed 
    media types in a paper tray.
    Make sure that your document has 
    more than one page.
    Make sure the duplex option is installed 
    and declared in the Windows printer 
    driver (Properties/Configure tab).
    In the Windows printer driver (Layout/
    Double-Sided), choose “Dou-
    ble-Sided.”
    For N-up on duplexed pages, choose 
    Collate only in the Windows driver’s 
    Paper Tab. Do not set collation in the 
    application.
    With N-up on 
    multiple cop-
    ies, the out-
    put is 
    incorrect.Both the driver and 
    the application have 
    been set for collation.For N-up on multiple copies, choose 
    Collate only in the Windows driver’s 
    Paper Tab. Do not set collation in the 
    application.
    You hear 
    unusual 
    noises.The printer is not 
    level.Place the printer on a flat, hard, level 
    surface.
    The tray is not 
    installed correctly.Remove the tray that you are printing 
    from and reinsert it completely into the 
    printer.
    There is a foreign 
    object stuck inside 
    the printer.Turn off the printer and remove the 
    object. If you cannot remove it, contact 
    Technical Support.  Symptom Cause Solution
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    							Solving Other Problems 175
    The 
    web-based 
    utility cannot 
    be accessed.The PageScope Web 
    Connection Adminis-
    trator’s password is 
    incorrect.The PageScope Web Connection 
    Administrator password has a 6-char-
    acter minimum and a 16-character 
    maximum. For details of the Page-
    Scope Web Connection administrator 
    password, refer to the Reference Guide 
    on the Utilities and Documentation 
    CD-ROM.
    Media is 
    wrinkled.The media is moist 
    from humidity or hav-
    ing water spilled on it. Remove the moist media and replace it 
    with new, dry media. 
    The transfer roller or 
    fuser unit is defective.Check them for damage. If necessary, 
    contact Technical Support with the 
    error information.
    Unsupported media 
    (wrong size, thick-
    ness, type, etc.) is 
    being used.Use KONICA MINOLTA-approved 
    media. See “Media Specifications” on 
    page 84.
    The date and 
    time is not 
    correctly 
    maintained 
    on the 
    printer.The backup battery 
    has reached the end 
    of its life.Replace the backup battery. For 
    details, see “Replacing the Backup Bat-
    tery” on page 133.
    The pages 
    that were fed 
    out were not 
    uniformly 
    loaded.There are large curls 
    in the paper.Remove the paper from the paper tray, 
    turn it over, and then load it again.
    There are gaps 
    between the media 
    guides of the paper 
    tray and the sides of 
    the paper.Slide the media guides of the paper 
    tray against the sides of the paper so 
    that there are no gaps. Symptom Cause Solution
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    							Solving Problems with Printing Quality 176
    Solving Problems with Printing Quality
    Symptom Cause Solution
    Nothing is 
    printed, or 
    there are 
    blank spots 
    on the 
    printed page.The toner cartridge 
    may be defective or 
    damaged.Remove the toner cartridge and check 
    for damage. If damaged, replace it. 
    The media is moist 
    from humidity.Adjust the humidity for media storage. 
    Remove the moist media and replace it 
    with new, dry media.
    The media set in the 
    printer driver mis-
    matches the media 
    loaded in the printer.Load the correct media in the printer.
    The power source 
    does not match the 
    printer specifications.Use a power source with the proper 
    specifications.
    Several sheets are 
    being fed at the same 
    time.Remove the media from the tray and 
    check it for static electricity. Fan plain 
    paper or other media (but not transpar-
    encies), and replace it in the tray.
    Media is not set prop-
    erly in the tray(s).Remove the media, tap it to straighten 
    it out, return it to the tray, and realign 
    the media guides.
    Entire sheet 
    is printed 
    black.The toner cartridge 
    may be defective or 
    damaged.Remove the toner cartridge and check 
    for damage. If damaged, replace it. 
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    							Solving Problems with Printing Quality 177
    Image is too 
    light; there is 
    low image 
    density.The media is moist 
    from humidity.Remove the moist media and replace it 
    with new, dry media.
    There is not much 
    toner left in the car-
    tridge.Replace the toner cartridge.
    The toner cartridge 
    may be defective or 
    damaged.Remove the toner cartridge and check 
    for damage. If damaged, replace it. 
    The media type is set 
    incorrectly.When printing envelopes, labels, post-
    cards, thick stock, or transparencies, 
    specify the appropriate media type in 
    the printer driver.
    Image is too 
    dark.The toner cartridge 
    may be defective or 
    damaged.Remove the toner cartridge and check 
    for damage. If damaged, replace it. 
    Image is 
    blurred; 
    background 
    is lightly 
    stained.The toner cartridge 
    may be defective or 
    damaged.Remove the toner cartridge and check 
    for damage. If damaged, replace it. 
    The print 
    density is 
    uneven.The toner cartridge 
    may be defective or 
    damaged.Remove the toner cartridge and check 
    for damage. If damaged, replace it. 
    The printer is not 
    level.Place the printer on a flat, hard, level 
    surface. Symptom Cause Solution
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    							Solving Problems with Printing Quality 178
    Irregular 
    print or mot-
    tled image 
    appears.The media is moist 
    from humidity.Adjust the humidity in the media stor-
    age area.
    Remove the moist media and replace it 
    with new, dry media.
    Unsupported media 
    (wrong size, thick-
    ness, type, etc.) is 
    being used.Use KONICA MINOLTA-approved 
    media. See “Media Specifications” on 
    page 84.
    The toner cartridge 
    may be defective or 
    damaged.Remove the toner cartridge and check 
    for damage. If damaged, replace it. 
    There is 
    insufficient 
    fusing or the 
    image 
    comes off 
    when 
    rubbed.The media is moist 
    from humidity.Remove the moist media and replace it 
    with new, dry media. 
    Unsupported media 
    (wrong size, thick-
    ness, type, etc.) is 
    being used.Use KONICA MINOLTA-approved 
    media. See “Media Specifications” on 
    page 84.
    Media type is set 
    incorrectly.When printing envelopes, labels, post-
    cards, thick stock or transparencies, 
    specify the appropriate media type in 
    the printer driver.
    There are 
    toner 
    smudges or 
    residual 
    images.The toner cartridge 
    may be defective or 
    damaged.Remove the toner cartridge and check 
    for damage. If damaged, replace it.  Symptom Cause Solution
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    							Solving Problems with Printing Quality 179
    There are 
    toner 
    smudges on 
    the back side 
    of the page 
    (whether or 
    not it has 
    been 
    duplexed).The media path is 
    dirty with toner.Print several blank sheets and the 
    excess toner should disappear.
    The toner cartridge 
    may be defective or 
    damaged.Remove the toner cartridge and check 
    for damage. If damaged, replace it. 
    Abnormal 
    areas (white, 
    black) 
    appear in a 
    regular pat-
    tern.The toner cartridge 
    may be defective or 
    damaged.Remove the toner cartridge and check 
    for damage. If damaged, replace it. 
    Image 
    defects.The toner cartridge 
    may be leaking.Remove the toner cartridge and check 
    it for damage. If it is damaged, replace 
    it.
    The toner cartridge 
    may be defective or 
    damaged.Remove the toner cartridge and check 
    for damage. If damaged, replace it.  Symptom Cause Solution
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    							Solving Problems with Printing Quality 180
    If the problem is not resolved, even after all of the above have been per-
    formed, contact Technical Support with the error information.
    For contact information, refer to the Need Assistance Sheet.Lateral lines 
    or bands 
    appear on 
    image.The printer is not 
    level.Place the printer on a flat, hard, level 
    surface.
    The media path is 
    dirty with toner.Print several sheets and the excess 
    toner should disappear.
    The toner cartridge 
    may be defective or 
    damaged.Remove the toner cartridge and check 
    for damage. If damaged, replace it.  Symptom Cause Solution
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