Konica Minolta PagePro 5650EN User Manual

							Preventing Media Misfeeds 151
Preventing Media Misfeeds
Make sure that...
Media matches the printer specifications.
Media is flat, especially on the leading edge.
The printer is on a hard, flat, level surface.
You store media in a dry location away from moisture and humidity.
You remove transparencies from the output tray immediately after printing to 
avoid static buildup.
You always adjust the media guides in the tray after inserting the media (a 
guide not properly adjusted can cause poor print quality, media misfeeds, and 
printer damage).
You load the media printing-side up in the tray (Some manufacturers place an 
arrow on the end of the wrapper to indicate the printing side).
Avoid...
Media that is folded, wrinkled, or excessively curled.
Double feeding (remove the media and fan the sheets—they may be sticking 
together). 
Fanning transparencies since this causes static.
Loading more than one type/size/weight of media in a tray at the same time.
Overfilling the trays. 
Allowing the output tray to overfill (the output tray has a 500-sheet capacity—
misfeeding may occur if you allow more than 500 sheets of media to accumu-
late at one time).
Allowing the output tray to fill with more than a few transparencies. 
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							Understanding the Media Path 152
Understanding the Media Path
Understanding the printer’s media path will help you locate media misfeeds.
1 Toner cartridge 8 Fuser unit
2 Laser 9 Main output tray
3 Tray 1 10 Sub output tray
4 Tray 2 11 Duplex (optional)
5 Tray 3 (optional) 12 Face up tray (pagepro 5650EN: standard, 
pagepro 4650EN: optional)
6 Tray 4 (optional) 13 Offset tray (optional) 
7 Transfer roller
1
2
3
11
12
8
7
13
4
5
6
10
9
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							Clearing Media Misfeeds 153
Clearing Media Misfeeds 
To avoid damage, always remove misfed media gently, without tearing it. Any 
piece of media left in the printer, whether large or small, can obstruct the 
media path and cause further misfeeds. Do not reload media that has misfed.
Note
The image is not fixed on the media before the fusing process. If you 
touch the printed surface, the toner may stick to your hands, so be 
careful not to touch the printed face when removing the misfed media. 
Make sure not to spill any toner inside the printer. 
CAUTION
Unfused toner can dirty your hands, clothes, or anything else it gets on.
If you accidentally get toner on your clothes, lightly dust them off as 
best as you can. If some toner remains on your clothes, use cool, not 
hot water, to rinse the toner off. If toner gets on your skin, wash it off 
with cool water and a mild soap.
CAUTION
If you get toner in your eyes, wash it out immediately with cool water 
and consult a doctor.
If, after clearing the media misfeed, the misfeed message in the control panel 
window persists, open and close the printer’s covers. This should clear the 
misfeed message. 
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							Clearing Media Misfeeds 154
Media Misfeed Messages and Clearing Procedures
Media Misfeed Message Page Reference
PAPER JAM
TRAY1/2/3/4Refer to “Clearing a Media Misfeed at 
the Paper Tray” on page 155.
PAPER JAM
DUPLEX1/2Refer to “Clearing a Media Misfeed at 
the Duplex” on page 158.
PAPER JAM
FUSER/EXITRefer to “Clearing a Media Misfeed at 
the Fuser Unit” on page 160.
PAPER JAM
TRANSFERRefer to “Clearing a Media Misfeed at 
the Transfer Roller” on page 163.
PAPER JAM
SUB EXITRefer to “Clearing a Media Misfeed at 
the Offset Tray” on page 166.
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							Clearing Media Misfeeds 155
Clearing a Media Misfeed at the Paper Tray
1Pull the tray out of the printer.
2Remove the lid, and remove any 
wrinkled media from the tray.
3Remove any misfed media.
If any media is jammed at 
the optional lower feeder 
unit (tray 3/4), examine 
the interior of the tray.
4Remove all media from the tray.
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							Clearing Media Misfeeds 156
5Fan the media, and align its 
edges.
Do not fan transparen-
cies.
6Load the media in the tray.
7Reattach the lid of the tray.
8Push the tray completely into the 
printer.
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							Clearing Media Misfeeds 157
9Open and close the top cover of 
the printer.
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							Clearing Media Misfeeds 158
Clearing a Media Misfeed at the Duplex
PAPER JAM DUPLEX1 appearing in the display indicates a paper 
jam occurs at the paper exit.
PAPER JAM DUPLEX2 appearing in the display indicates a paper 
jam occurs at the paper exit or the interior of the top cover of the 
duplex.
At the paper exit
1Examine the center output tray 
and remove any misfed media.
If media is torn, check for 
any remaining media.
If the paper is difficult to 
remove, proceed to the 
following section At the 
interior of the duplex 
cover to examine the 
interior of the duplex 
cover and remove the 
media.
At the interior of the duplex cover
1Lift the lever at the top left hand 
side of the duplex to unlock it 
and open the duplex cover.
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							Clearing Media Misfeeds 159
2Examine the interior of the 
duplex cover and remove any 
misfed media.
If media is torn, check for 
any remaining media.
3Close the duplex cover.
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							Clearing Media Misfeeds 160
Clearing a Media Misfeed at the Fuser Unit
1Remove any media from the 
center output tray.
If the duplex is installed, 
open the cover of the 
duplex first. Refer to 
“Clearing a Media Mis-
feed at the Duplex” on 
page 158.
2Lift the second lever from the top 
left corner of the back of the 
printer.
3Open the rear cover.
Do not touch any parts 
inside the printer.
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