Konica Minolta PagePro 5650EN User Manual

Solving Other Problems 171
Solving Other Problems
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Symptom Cause Solution
Printer 
power is not 
on.The power cord is not 
correctly plugged into 
the outlet.Turn off the printer, confirm that the 
power cord is correctly plugged into the 
outlet, and then turn on the printer.
Something is wrong 
with the outlet con-
nected to the printer.Plug another electrical appliance into 
the outlet and see whether it operates 
properly.
The power switch is 
not...

Solving Other Problems 172
You can’t 
print the con-
figuration 
page.The tray is empty. Check that at least Tray 1 is loaded 
with media, in place, and secure.
The printer’s covers 
aren’t closed 
securely.Make sure the covers are closed 
securely. Close all covers gently to 
avoid jarring the printer. Make sure that 
the toner cartridge is installed correctly 
when closing the center output tray.
There is a media 
misfeed.Clear the media misfeed.
Printing from 
a USB mem-
ory device is 
not...

Solving Other Problems 173
Blank pages 
come out 
during print-
ing.The toner cartridge 
may be defective or 
empty.Check the toner cartridge. The image 
will not print if it is empty.
The wrong media is 
being used.Check that the media type set in the 
driver matches the media loaded in the 
printer.
Not all pages 
print.The printer has the 
wrong kind of cable, 
or the printer is not 
configured for the 
correct cable and 
port.Check your cable.
The Cancel key was 
pressed.Make sure no one pressed the...

Solving Other Problems 174
You are 
experienc-
ing duplex 
(double-
sided) prob-
lems.Media or settings are 
not correct.For autoduplexing, make sure that you 
have a duplex option installed.
Make sure that you are using correct 
media. 
„See “Media Specifications” on page 
84. 
„Do not duplex (double-sided) enve-
lopes, labels, postcards, thick paper 
3, or transparencies. 
„Make sure that you have not mixed 
media types in a paper tray.
Make sure that your document has 
more than one page.
Make sure...

Solving Other Problems 175
The 
web-based 
utility cannot 
be accessed.The PageScope Web 
Connection Adminis-
trator’s password is 
incorrect.The PageScope Web Connection 
Administrator password has a 6-char-
acter minimum and a 16-character 
maximum. For details of the Page-
Scope Web Connection administrator 
password, refer to the Reference Guide 
on the Utilities and Documentation 
CD-ROM.
Media is 
wrinkled.The media is moist 
from humidity or hav-
ing water spilled on it. Remove the moist media and...

Solving Problems with Printing Quality 176
Solving Problems with Printing Quality
Symptom Cause Solution
Nothing is 
printed, or 
there are 
blank spots 
on the 
printed page.The toner cartridge 
may be defective or 
damaged.Remove the toner cartridge and check 
for damage. If damaged, replace it. 
The media is moist 
from humidity.Adjust the humidity for media storage. 
Remove the moist media and replace it 
with new, dry media.
The media set in the 
printer driver mis-
matches the media 
loaded in the...

Solving Problems with Printing Quality 177
Image is too 
light; there is 
low image 
density.The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media.
There is not much 
toner left in the car-
tridge.Replace the toner cartridge.
The toner cartridge 
may be defective or 
damaged.Remove the toner cartridge and check 
for damage. If damaged, replace it. 
The media type is set 
incorrectly.When printing envelopes, labels, post-
cards, thick stock, or transparencies,...

Solving Problems with Printing Quality 178
Irregular 
print or mot-
tled image 
appears.The media is moist 
from humidity.Adjust the humidity in the media stor-
age area.
Remove the moist media and replace it 
with new, dry media.
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Media Specifications” on 
page 84.
The toner cartridge 
may be defective or 
damaged.Remove the toner cartridge and check 
for damage. If damaged, replace it. 
There...

Solving Problems with Printing Quality 179
There are 
toner 
smudges on 
the back side 
of the page 
(whether or 
not it has 
been 
duplexed).The media path is 
dirty with toner.Print several blank sheets and the 
excess toner should disappear.
The toner cartridge 
may be defective or 
damaged.Remove the toner cartridge and check 
for damage. If damaged, replace it. 
Abnormal 
areas (white, 
black) 
appear in a 
regular pat-
tern.The toner cartridge 
may be defective or 
damaged.Remove the toner...

Solving Problems with Printing Quality 180
If the problem is not resolved, even after all of the above have been per-
formed, contact Technical Support with the error information.
For contact information, refer to the Need Assistance Sheet.Lateral lines 
or bands 
appear on 
image.The printer is not 
level.Place the printer on a flat, hard, level 
surface.
The media path is 
dirty with toner.Print several sheets and the excess 
toner should disappear.
The toner cartridge 
may be defective or...