Konica Minolta magicolor 1690MF User Manual

							Clearing Media Misfeeds 9-20
4Remove any misfed media.
5Close the ADF cover.
6Close the ADF feed cover.
M
Downloaded From ManualsPrinter.com Manuals 
						

							Clearing Media Misfeeds9-21
Clearing a Media Misfeed from the Duplex Option
1Open the duplex cover.
2Carefully pull out the misfed 
media.
Always remove the mis-
fed media in the feed 
direction as shown only.
If the media misfeed 
occurs at the bottom feed 
slot and the media does 
not stick out enough to be 
removed, turn the dial at 
the right in the direction 
of the arrow until the 
media can be pulled out.
Downloaded From ManualsPrinter.com Manuals 
						

							Clearing Media Misfeeds 9-22
3Close the duplex cover.
Downloaded From ManualsPrinter.com Manuals 
						

							Solving Problems with Media Misfeeds9-23
Solving Problems with Media Misfeeds
Frequent misfeeds in any area indicate that area should be checked, 
repaired, or cleaned. Repeated misfeeds may also happen if you’re 
using unsupported print media or original media.
Symptom Cause Solution
Several 
sheets go 
through the 
machine 
together.The front edges of 
the media are not 
even.Remove the media and even up the 
front edges, then reload it.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media.
Media mis-
feed mes-
sage stays 
on.Scanner unit needs to 
be opened and 
closed again to reset 
the machine.Open and close the scanner unit 
again.
Some media remains 
misfed in the 
machine.Check the media path again to make 
sure that you have removed all of the 
misfed media.
Duplex mis-
feeds.Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Print Media” on page 3-2.
Also, refer to http://printer. konicami-
nolta.com for a complete list of cur-
rently approved media.
Only Letter/A4 plain paper and recy-
cled paper can be autoduplexed if the 
media type is set properly in the driver. 
Make sure that you have not mixed 
media types in the tray.
Do not duplex envelopes, labels, letter 
head, postcards or thick stock.
Media is still being 
misfed.Check the media path inside the 
duplex again to make sure that you 
have removed all of the misfed media.
Downloaded From ManualsPrinter.com Manuals 
						

							Solving Problems with Media Misfeeds 9-24
Media is mis-
fed in the 
ADF.The loaded document 
does not meet the 
specifications.Load the correct document. For details 
on the documents that can be loaded, 
refer to “Documents that can be loaded 
into the ADF” on page 3-26.
The loaded document 
exceeds the maxi-
mum capacity.Load the document so that it does not 
exceed the maximum capacity. For 
details on the documents that can be 
loaded, refer to “Documents that can 
be loaded into the ADF” on page 3-26.
The document guides 
were not slid against 
the edges of the doc-
ument.Slide the document guides against the 
edges of the document. For details on 
loading the document, refer to “Load-
ing a document into the ADF” on 
page 3-29.
Media is mis-
feeding.The media is not cor-
rectly positioned in 
the tray.Remove the misfed media and reposi-
tion the media properly in the tray.
The number of sheets 
in the tray exceeds 
the maximum 
allowed.Remove the excess media and reload 
the correct number of sheets in the 
tray. 
The media guides are 
not correctly adjusted 
to the media size.Adjust the media guides in the Tray 1 
to match the size of the media.
Warped or wrinkled 
media is loaded in the 
tray.Remove the media, smooth it out, and 
reload it. If it still misfeeds, do not use 
that media.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media. 
Envelopes, labels, 
postcards, thick 
stock, or letterhead 
are loaded in Tray 2.Special media must be loaded in Tray 
1 only.
The recommended 
label sheet is facing 
the wrong way in Tray 
1.Load the label sheets according to the 
manufacturer’s instructions. Symptom Cause Solution
Downloaded From ManualsPrinter.com Manuals 
						

							Solving Problems with Media Misfeeds9-25
Media is mis-
feeding.Envelopes are facing 
the wrong way in Tray 
1.Load the envelopes in Tray 1 with the 
flaps facing down.
If the flaps are on the long edge (Enve-
lope C6 and Envelope DL), load the 
envelopes with the flap edge toward 
the machine and the flap side facing 
down.
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Print Media” on page 3-2.
Also, refer to http://printer. konicami-
nolta.com for a complete list of cur-
rently approved media.
The media feed roller 
is dirty.Clean the media feed roller.
For more details, refer to “Media Roll-
ers” on page 8-5. Symptom Cause Solution
Downloaded From ManualsPrinter.com Manuals 
						

							Solving Other Problems 9-26
Solving Other Problems
To order KONICA MINOLTA consumables, go to www.q-shop.com.
Symptom Cause Solution
Machine 
power is not 
on.The power cord is not 
correctly plugged into 
the outlet.Turn off the machine, confirm that the 
power cord is correctly plugged into 
the outlet, and then turn on the 
machine.
Something is wrong 
with the outlet con-
nected to the 
machine.Plug another electrical appliance into 
the outlet and see whether it operates 
properly.
The power switch is 
not correctly turned 
on (I position).Turn the power switch off (O position), 
then turn it back to the on (I position). 
The machine is con-
nected to an outlet 
with a voltage or fre-
quency that does not 
match the machine 
specifications.Use a power source with the specifica-
tions listed in appendix A, “Technical 
Specifications”.
The control 
panel dis-
plays 
Toner 
Low
 much 
sooner than 
expected.One of the toner car-
tridges may be defec-
tive.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it. 
Printed with heavy 
toner coverage.See specifications in Appendix A 
“Technical Specifications”.
Cannot print 
the machine 
status list.The tray is empty. Check that at least Tray 1 is loaded 
with media, in place, and secure.
There is a media mis-
feed.Clear the media misfeed.
When the 
paper type or 
paper size 
for Tray 1 is 
changed, 
Check 
Fax Mode
 
appears.If a fax is received, it 
could not be printed 
on paper of the cur-
rently specified type 
or size. However, 
copy and print opera-
tions can be per-
formed.Press the Fax key, and then check the 
error details. 
To print a received fax, change the 
paper type to 
PLAIN PAPER and the 
paper size to 
A4, LEGAL, LETTER or 
OFICIO (Mexico only).
Downloaded From ManualsPrinter.com Manuals 
						

							Solving Other Problems9-27
Printing 
takes too 
much time.The machine is set to 
a slow printing mode 
(for example, thick 
stock).It takes more time to print with special 
media. When using regular paper, 
make sure that the media type is set 
properly in the driver.
The machine is set to 
power saving mode.It takes time for printing to start in 
power saving mode.
The job is very com-
plex.Wait. No action needed.
A toner cartridge for a 
different region or an 
unapproved toner 
cartridge is installed 
(
Wrong Toner X 
is displayed in the 
message window).Install a correct KONICA MINOLTA 
toner cartridge approved for your spe-
cific machine.
If an error has been 
detected during print-
ing job transmission 
in the Copy mode, it 
takes a while to pro-
cess the error and 
resume the printing 
operation.Wait. No action needed.
Blank pages 
are printed.One or more of the 
toner cartridges are 
defective or empty.Check the toner cartridges. The image 
will not print correctly or not at all, if the 
cartridges are empty.
The wrong media is 
being used.Check that the media type set in the 
driver matches the media loaded in the 
machine.
Not all pages 
print.A different user acci-
dentally canceled the 
job.Try printing the remaining pages.
The tray is empty. Check that the tray is loaded with 
media, in place, and secure.
A document is printed 
with an overlay file 
which has been cre-
ated by an unsuit-
able printer driver.Print the overlay file using a suitable 
printer driver. Symptom Cause Solution
Downloaded From ManualsPrinter.com Manuals 
						

							Solving Other Problems 9-28
Some parts 
of the image 
are lost with 
2in1 copying.When printing enve-
lopes, the zoom ratio 
was specified, and 
then 2in1 copying 
was set.With 2in1 copying, the zoom ratio is 
automatically adjusted. For 2in1 copy-
ing on media with a narrow printing 
area, such as envelopes, set 2in1 
copying, and then adjust the zoom 
ratio, if necessary.
Machine 
resets or 
turns off fre-
quently.The power cord is not 
correctly plugged into 
the outlet.Turn off the machine, confirm that the 
power cord is correctly plugged into 
the outlet, and then turn on the 
machine.
A system error 
occurred.Contact Technical Support with the 
error information.
You are 
experienc-
ing duplex 
problems.Media or settings are 
not correct.Make sure that you are using correct 
media. 
„Only Letter/A4 plain paper can be 
autoduplexed.
Also, refer to http://printer. konicami-
nolta.com for a complete list of cur-
rently approved media.
„Do not duplex envelopes, labels, 
postcards, thick stock, letterheads, 
or plain paper with a size other than 
Letter/A4.
„Make sure that you have not mixed 
media types in the tray.
In the printer driver (Layout/Dou-
ble-Sided), choose “Short Edge Bind-
ing” (flipped as on a clipboard) or 
“Long Edge Binding” (flipped as in a 
loose-leaf notebook). 
Set duplex (Double-Sided) copying. 
For details on setting duplex (Dou-
ble-Sided) copying, refer to “Setting 
Duplex (Double-Sided) Copying” on 
page 5-11.
For N-up on duplexed pages, choose 
Collate only in the printer driver’s Basic 
Tab. Do not set collation in the applica-
tion. Symptom Cause Solution
Downloaded From ManualsPrinter.com Manuals 
						

							Solving Other Problems9-29
With N-up on 
multiple cop-
ies, the out-
put is 
incorrect.Both the printer driver 
and the application 
have been set for col-
lation.For N-up on multiple copies, choose 
Collate only in the printer driver’s Basic 
Tab. Do not set collation in the applica-
tion.
Booklet Left 
and Right 
Binding out-
put is incor-
rect.Both the printer driver 
and the application 
have been set for col-
lation.For Booklet Left Binding and Booklet 
Right Binding, choose Collate only in 
the printer driver’s Basic Tab. Do not 
set collation in the application.
You hear 
unusual 
noises.The machine is not 
level.Place the machine on a flat, hard, level 
surface.
The tray is not 
installed correctly.Remove the tray that you are printing 
from and reinsert it completely into the 
machine.
There is a foreign 
object stuck inside 
the machine.Turn off the machine and remove the 
object. If you cannot remove it, contact 
Technical Support. 
When copy-
ing or scan-
ning with the 
ADF, a band 
appears at 
the end of 
the image or 
paper (5 to 6 
mm).A malfunction may 
have occurred while 
paper was being 
transferred with the 
ADF.If a band appears in the copy after 
copying, select a copy density setting 
that is one level darker.
If a band appears in the image after 
scanning, scan using the original 
glass.
Cannot copy 
with the ADF.Envelope DL or 
Envelope C6 is set to 
the ADF.Place the document on the original 
glass. With the Envelope DL size, 
some areas may not be copied.
Scanned 
images are 
noisy.Resolution is set to 
150 x 150 dpi while 
the scan mode is set 
to MIX or TEXT.Set the scan mode to PHOTO.
Some areas 
of the 
scanned 
image are 
missing.Acrobat 8 (Macintosh 
version) is used for 
scanning the image.With the Acrobat Scan setting, turn off 
the OCR and Filtering functions. Symptom Cause Solution
Downloaded From ManualsPrinter.com Manuals