Konica Minolta magicolor 1690MF User Manual

							Cleaning the Machine 8-24
Note
Do not touch the contact 
indicated in the illustration.
15Press in the magenta toner car-
tridge until it locks into place.
16Close the front cover.
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							9Troubleshooting
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							Introduction 9-2
Introduction
This chapter provides information to aid you in resolving machine problems 
you may encounter, or at least guide you to the proper sources for help. 
Printing a Configuration Page page 9-3
Preventing Media Misfeeds page 9-4
Understanding the Media Path page 9-5
Clearing Media Misfeeds page 9-5
Solving Problems with Media Misfeeds page 9-23
Solving Other Problems page 9-26
Solving Problems with Printing Quality page 9-31
Status, Error, and Service Messages page 9-38
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							Printing a Configuration Page9-3
Printing a Configuration Page
1
In the main screen, press the + or , key to select REPORT/STATUS, 
and then press the Select key.
2Press the + or , key to select REPORT, and then press the Select key.
3Press the + or , key to select CONFIGURATION PAGE, and then press 
the Select key.
4Press the Start-B&W key or the Start-Color key.
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							Preventing Media Misfeeds 9-4
Preventing Media Misfeeds
Make sure that...
Media matches the machine specifications.
Media is flat, especially on the leading edge.
The machine is on a hard, flat, level surface.
You store media in a dry location away from moisture and humidity.
You always adjust the media guides in Tray 1 after inserting the media (a 
guide that is not properly adjusted can cause poor print quality, media mis-
feeds, and machine damage).
You load the media printing-side up in the tray (many manufacturers place 
an arrow on the end of the wrapper to indicate the printing side).
Avoid...
Media that is folded, wrinkled, or excessively curled.
Double feeding (remove the media and fan the sheets—they may be sticking 
together). 
Loading more than one type/size/weight of media in a tray at the same time.
Overfilling the trays. 
Allowing the output tray to overfill (the output tray has a 100 sheet capac-
ity—misfeeding may occur if you allow more than 100 sheets of media to 
accumulate at one time).
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							Understanding the Media Path9-5
Understanding the Media Path
Understanding the media path will help you locate media misfeeds.
1. ADF media feed rollers
2. Document feed tray
3. Document output tray
4. Output tray
5. Imaging cartridge
6. Toner cartridge carousel
7. Tray 1 (multipurpose tray)
8. Tray 2 (optional lower feed 
unit)
9. Fuser unit
10. Duplex (optional)
Clearing Media Misfeeds 
To avoid damage, always remove misfed media gently, without tearing it. Any 
piece of media left in the machine, whether large or small, can obstruct the 
media path and cause further misfeeds. Do not reload media that has misfed.
Note
The image is not fixed on the media before the fusing process. If you 
touch the printed surface, the toner may stick to your hands, so be 
careful not to touch the printed face when removing the misfed media. 
Make sure not to spill any toner inside the machine. 
4
9
10 5
6
7
8
12
3
Media path Document path
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							Clearing Media Misfeeds 9-6
CAUTION
Unfused toner can mess your hands, clothes, or anything else it gets 
on.
If you accidentally get toner on your clothes, lightly dust them off as 
best as you can. If some toner remains on your clothes, use cool, not 
hot water, to rinse the toner off. If toner gets on your skin, wash it off 
with cool water and a mild soap.
CAUTION
If you get toner in your eyes, wash it out immediately with cool water 
and consult a doctor.
If, after clearing the media misfeed, the misfeed message in the message 
window persists, open and close the scanner unit. This should clear the mis-
feed message. 
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							Clearing Media Misfeeds9-7 Media Misfeed Messages and Clearing Procedures
Media Misfeed Message Page Reference
CHECK TRAY1 PAPER
LOAD PAPER (
1xx)
(PRESS START KEY)
This message appears in the following cases.
zWhen no media is loaded in Tray 1
zWhen a misfeed has occurred in Tray 1
With the first case, load media into the tray, 
and then press the Start key.
With the second case, refer to page 9-15.
FUSER JAM
OPEN TOP COVERpage 9-8
ORIGINAL DOC. JAM
OPEN DOC.FEED COVERpage 9-19
OUTPUT JAM
OPEN TOP COVERpage 9-8
TRANSFER JAM
OPEN TOP COVERpage 9-8
TRAY2 JAM
OPEN TOP COVERpage 9-16
DUPLEX JAM
OPEN DUPLEX COVERpage 9-21
DUPLEX JAM
OPEN TOP/DUPLEXpage 9-8 and page 9-21
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							Clearing Media Misfeeds 9-8
Clearing a Media Misfeed in the Machine
1Open the scanner unit.
If there is paper in the 
output tray, remove it, 
and then fold up the out-
put tray before opening 
the scanner unit.
Note
Do not touch the wires and flat 
cable shown in the illustration.
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							Clearing Media Misfeeds9-9
2Grab the handle and lift it up 
slightly to the back, and then 
slowly pull the imaging cartridge 
out vertically.
Note
Do not touch the PC drum and the transfer belt on the imaging 
cartridge. 
Position the removed imaging 
cartridge horizontally as shown in 
the illustration at the right.
Be sure to keep the imaging 
cartridge horizontal and place it 
where it will not become dirty.
Do not leave the imaging 
cartridge removed for more than 
15 minutes, and do not place the 
removed imaging cartridge in a 
location where it would be 
exposed to direct light (such as 
sunlight).
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