Konica Minolta magicolor 1650EN User Manual

Solving Other Problems 8-24
Media is 
wrinkled.The media is moist 
from humidity or hav-
ing water spilled on it. Remove the moist media and replace it 
with new, dry media. 
The media feed roller 
or fuser unit is defec-
tive.Check them for damage. If necessary, 
contact Technical Support with the 
error information.
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Print Media” on page 5-2.
Also, refer to http://printer. konicami-
nolta.com...

Solving Problems with Printing Quality8-25
Solving Problems with Printing Quality
Symptom Cause Solution
Nothing is 
printed, or 
there are 
blank spots 
on the 
printed page.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check if any is damaged. 
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
The media is moist 
from humidity.Adjust the humidity for media storage. 
Remove the moist media...

Solving Problems with Printing Quality 8-26
Image is too 
light; there is 
low image 
density.The print head win-
dow is dirty.Clean the print head window.
The media is moist 
from humidity.Remove the moist media and replace 
with new, dry media.
There is not much 
toner left in the car-
tridge.Replace the toner cartridge.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
Media type is set...

Solving Problems with Printing Quality8-27
The print or 
color density 
is uneven.One or more of the 
toner cartridges may 
be defective or low.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The imaging cartridge 
is defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
The printer is not 
level.Place the printer on a flat, hard, level 
surface.
Irregular 
print or mot-
tled image 
appears.The media is moist 
from humidity.Adjust...

Solving Problems with Printing Quality 8-28
There are 
toner 
smudges or 
residual 
images.One or more of the 
toner cartridges are 
defective or installed 
incorrectly.Remove the toner cartridges and 
check each for damage. If one or more 
is damaged, replace it.
There are 
toner 
smudges on 
the back side 
of the page 
(whether or 
not it has 
been 
duplexed).The media path is 
dirty with toner.Print several blank sheets and the 
excess toner should disappear.
One or more of the 
toner cartridges are...

Solving Problems with Printing Quality8-29
Image 
defects.The print head win-
dow is dirty.Clean the print head window.
A toner cartridge may 
be leaking.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
A toner cartridge may 
be defective.Remove the toner cartridge with the 
color causing the abnormal image.
Replace it with a new toner cartridge.
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it....

Solving Problems with Printing Quality 8-30
If the problem is not resolved, even after all of the above have been per-
formed, contact Technical Support with the error information.
For contact information, refer to the Need Assistance Sheet. Colors are 
not register-
ing properly; 
colors are 
mixed or 
have page-
to-page vari-
ation.The imaging cartridge 
is not correctly 
seated.Remove the imaging cartridge and 
reinstall it.
One or more of the 
toner cartridges may 
be defective.Remove the toner...

Status, Error, and Service Messages8-31
Status, Error, and Service Messages
Status, error, and service messages are displayed in the control panel mes-
sage window. They provide information about your printer and help you locate 
many problems. When the condition associated with a displayed message 
has changed, the message is cleared from the window.
Standard Status Messages
This message... means... do this...
CALIBRATINGWhenever you replace a 
toner cartridge or reboot the 
printer after making...

Status, Error, and Service Messages 8-32
Error Messages (Warning)
PROCESSINGThe printer is processing 
data.No action needed.
magicolor 1650 
STARTING PRINTERThe printer is being started 
up.
PORT AUTH ACTIVEThe IEEE802.1x port is 
being authorized.
WARMING UPThe printer is warming up.
REFRESHINGThe printer is adjusting the 
toner distribution.
This message... means... do this...
CHECK TRAY1
PAPER
(Displaying alternately)
PRESS 
MENU/SELECT
Tray 1 is empty. Load the media into 
Tray 1, and then press...

Status, Error, and Service Messages8-33
TRAY 2 OPENTray 2 cassette is not 
installed or is not fully 
closed.Close Tray 2 or print 
from another tray.
VIDEO I/F ERRORA video interface 
error occurred in the 
printer.Turn off the printer. After 
a few seconds, turn on 
the printer.
X INCORRECTThe X toner cartridge 
is an unapproved 
type.Install a 
KONICA MINOLTA 
toner cartridge of the 
appropriate type (AM, 
EU, AP or GC). See 
page 6-3.
X MEMORY ERRORA memory error 
occurred in the toner...