Konica Minolta bizhub C552 User Manual

bizhub C652/C652DS/C552/C552DS/C4528-14
8.3 Cleaning procedure8
Housing, document pad
NOTICE
Never use solvents, such as benzene or thinner, to clean the document pad.
%Wipe the surface using a soft cloth moistened with a mild household detergent.
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9Troubleshooting
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bizhub C652/C652DS/C552/C552DS/C4529-2
9.1 When the message Trouble appears (call a service representative)9
9 Troubleshooting
This chapter describes troubleshooting.
9.1 When the message Trouble appears (call a service 
representative)
If this message appears, perform the operation described in the message. If the problem is not resolved, 
perform the following operations, and then contact your service representative.
Normally, the phone number and fax number of your service representative appear in the...

bizhub C652/C652DS/C552/C552DS/C4529-3
9.1 When the message Trouble appears (call a service representative)9
4Unplug the machine.
5Contact your service representative and inform them of the written down malfunction code.
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bizhub C652/C652DS/C552/C552DS/C4529-4
9.2 Troubleshooting table9
9.2 Troubleshooting table
Simple troubleshooting
The following explains simple troubleshooting procedures. If the problem is not corrected after the described 
operation is performed, contact your service representative.
Description of problem Check points Remedy
The machine does not start up 
when the [main power switch] is 
turned onIs power being supplied from the 
electrical outlet?Correctly insert the power supply 
plug into the...

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9.2 Troubleshooting table9
The image is printed at an angle Is the original positioned correct-
ly?Correctly position the original 
against the document scales. 
(p. 3-5)
Load the original into the ADF, 
and slide the adjustable lateral 
guides to fit the size of the origi-
nal. (p. 3-4)
Is the original incorrectly posi-
tioned in the ADF?If the original cannot be fed cor-
rectly through the ADF, make 
copies by positioning the original 
on the original glass. (p....

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9.2 Troubleshooting table9
The staple is incorrectly posi-
tioned by 90°Has the staple position been cor-
rectly specified?Specify the desired position for 
stapling. (p. 5-10)
The pages that were fed out 
were not uniformly loaded and 
the punched holes or staples 
are incorrectly positionedIs the paper curled? Remove the paper from the pa-
per tray, turn it over, and then 
load it again.
Is there a gap between the lateral 
guides in the paper tray and the 
sides...

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9.2 Troubleshooting table9
Scanning does not start Have you placed your finger cor-
rectly on the authentication unit?Confirm how to perform authen-
tication and how to place your 
finger when scanning. (p. 10-2)
During scanning, place the 
scanned part on the scanning 
section correctly, and do not 
move it until results have been 
obtained.
If the scanned part is dusty or 
rough and dry when performing 
authentication, a correct image 
will not be able to be...

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9.2 Troubleshooting table9
Main messages and their remedies
If any message other than those listed below appears, perform the operation described in the message.
Message Cause Remedy
Originals left on original glass. The original has been left on the 
original glass.Remove the original from the 
original glass.
Paper of matching size is not 
available.
Select the paper size.Paper of a suitable size is not 
loaded in a paper tray.Either select paper of a different...

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9.2 Troubleshooting table9
Replenish paper. The indicated tray has run out of 
paper.Add paper. (p. 8-3)
Toner (X) is low. Please when in-
dicate.The toner for the indicated color 
is about to run out.Prepare to replace the toner car-
tridge following the guidance 
contained in your maintenance 
agreement.
Install toner cartridge (X) The toner is about to run out. Replace the toner cartridge fol-
lowing the guidance contained in 
your maintenance agreement.
Toner is...