Konica Minolta bizhub 20p User Manual

Troubleshooting
111
7
Error messages in the Status Monitor7
The Status Monitor will report problems with the printer. Take the necessary action by referring to the 
following table.
If you want to turn the status monitor on, see Status Monitor on page 45 (For Windows
® user) or Status 
Monitor on page 60(For Macintosh users).
Error messageAction
Cartridge Position 
Error„Put the drum unit assembly back in.
Drum End Soon„The drum unit is near the end of its life. Buy a new drum unit to replace the current...

Troubleshooting
112
7
No Paper
No Paper for Manual 
Feed
No Paper MP or Size 
Mismatch
No Paper in Tray 1 or 
Size Mismatch
No Paper in Tray 2 or 
Size Mismatch
No Paper in Tray 3 or 
Size Mismatch„The paper tray may be out of paper or not properly installed. If it is empty, put a new stack 
of paper in the paper tray and then press Go. If the problem is still unsolved, the paper 
pick-up roller may be stained. Clean the paper pick-up roller. See Cleaning the paper 
pick-up roller on page 106.
„If there...

Troubleshooting
113
7
Error message printout7
The printer can also report problems by printing an error message. Use the table below to identify and clear 
the error message. The default setting for the error message printout is off. If you want to turn the error 
message printout on, from the Advanced tab of the Windows
® printer driver click the Other Print Options..., 
and then choose Error Message Printout.
Error messageAction
Memory Full„Press Go to print the remaining data in the printer memory....

Troubleshooting
114
7
Paper handling7
First, make sure that you are using paper that meets KONICA MINOLTA recommended paper specifications. 
(See About paper on page 6.)
ProblemRecommendation
The printer does not feed 
paper.„If there is paper in the paper tray, make sure it is straight. If the paper is curled, 
straighten itbefore printing. Sometimes it is helpful to remove the paper. Turn the 
stack over and put it back in the paper tray.
„Reduce the amount of paper in the paper tray, and then try...

Troubleshooting
115
7
Paper jams and how to clear them7
Jam MP tray / Tray1 / Tray2 / Tray3 / Inside7
If a paper jam occurs inside the MP tray or paper tray, the printer will flash the Paper LED as shown below.
CAUTION 
After you have just used the printer, some internal parts of the printer will be extremely hot. To prevent 
injury, when you open the front cover or back cover (back output tray) of the printer, DO NOT touch the 
shaded parts shown in the illustration. If you do this, you may get burned....

Troubleshooting
116
7
Note • Always remove all paper from the paper tray and straighten the stack when you add new paper. This 
helps prevent multiple sheets of paper from feeding through the printer at one time and prevents paper 
jams.
• Please confirm that you have installed both a toner cartridge and a drum unit in the machine. If you have 
not installed a drum unit or have installed the drum unit improperly, then this may cause a paper jam in 
your KONICA MINOLTA machine.
 
aOpen the front cover....

Troubleshooting
117
7
IMPORTANT
 
We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or 
cloth in case you accidentally spill or scatter toner.
 To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in the 
illustration.
 
cClose the front cover.
Note Do not put the drum unit and toner cartridge assembly back in at this point.
 
dPull the paper tray completely out of the printer.
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Troubleshooting
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ePull the jammed paper down and out of the printer.
fPush down the blue lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper 
if there is any inside the drum unit.
IMPORTANT
 
Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold 
water at once.
 To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.
 
Downloaded From ManualsPrinter.com Manuals 

Troubleshooting
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gPut the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in 
properly, the blue lock lever will lift automatically.
hOpen the front cover. Put the drum unit and toner cartridge assembly back in the printer.
iPut the paper tray firmly back in the printer.
jClose the front cover.
kMake sure that the Paper LED is off and then, the Status LED lights green.
Downloaded From ManualsPrinter.com Manuals 

Troubleshooting
120
7
Jam Rear / Duplex 7
If a paper jam occurs behind the back cover (back output tray) or inside the duplex tray, the printer will flash 
the Back Cover and Paper LED as shown below.
CAUTION 
After you have just used the printer, some internal parts of the printer will be extremely hot. To prevent 
injury, when you open the front cover or back cover (back output tray) of the printer, DO NOT touch the 
shaded parts shown in the illustration. If you do this, you may get burned....