Konica Minolta bizhub 20p User Manual

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Error messages in the Status Monitor7
The Status Monitor will report problems with the printer. Take the necessary action by referring to the 
following table.
If you want to turn the status monitor on, see Status Monitor on page 45 (For Windows
® user) or Status 
Monitor on page 60(For Macintosh users).
Error messageAction
Cartridge Position 
Error„Put the drum unit assembly back in.
Drum End Soon„The drum unit is near the end of its life. Buy a new drum unit to replace the current one. 
See Replacing the drum unit on page 97.
Replace Drum„See Replacing the drum unit on page 97
Duplex Disabled„Close the back cover of the printer and put the duplex tray back in.
Drum Error„See Cleaning the corona wire on page 108.
Front Cover is Open„Close the front cover of the printer.
Fuser Cover is Open„Close the fuser cover located behind the back cover of the printer.
Incorrect paper size 
for auto DX„ Press Go or Job Cancel. Set the correct paper that you want to use, or load the same 
size paper that you selected in the current driver setting. The paper size you can use for 
automatic duplex printing is A4, Letter, Legal or Folio.
Jam MP Tray
Jam Tray 1
Jam Tray 2
Jam Tray 3
Jam Inside
Jam Rear
Jam Duplex„Clear the jammed paper from the indicated area. See Paper jams and how to clear them 
on page 115.
Memory Full„ Press Go to print the remaining data in the printer memory. Cancel the print job if you 
want to delete the remaining data in the printer memory. See Control panel buttons on 
page 79.
„ Reduce the complexity of your document or cut the print resolution.
„ Add more memory. See Installing extra memory on page 86.
No Toner„Open the front cover, then install the toner cartridge. 
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No Paper
No Paper for Manual 
Feed
No Paper MP or Size 
Mismatch
No Paper in Tray 1 or 
Size Mismatch
No Paper in Tray 2 or 
Size Mismatch
No Paper in Tray 3 or 
Size Mismatch„The paper tray may be out of paper or not properly installed. If it is empty, put a new stack 
of paper in the paper tray and then press Go. If the problem is still unsolved, the paper 
pick-up roller may be stained. Clean the paper pick-up roller. See Cleaning the paper 
pick-up roller on page 106.
„If there is paper in the paper tray, make sure it is straight. If the paper is curled, straighten 
it before printing. Sometimes it is helpful to remove the paper, turn the stack over and 
put it back in the paper tray.
„Cut the amount of paper in the paper tray, and then try again.
„Make sure you use paper that meets KONICA MINOLTA recommended paper 
specifications. See About paper on page 6.
„Load the same size paper that you selected in the current driver setting.
Print Overrun„Press Go to print the remaining data in the printer memory. Cancel the print job if you 
want to delete the remaining data in the printer memory. See Control panel buttons on 
page 79.
„If this does not clear the error, reduce the complexity of your document or cut the print 
resolution.
„Add more memory. See Installing extra memory on page 86.
„Change the following settings in the supplied Windows
® driver and try again. The best 
combination of these settings will vary depending on your document:
„Graphics mode
„TrueType mode
„Use Printer TrueType
® Fonts1
1Choose the Basic tab, choose Manual in Print Settings, and then click Manual Settings....
Service call error„Check the LED indication to identify the error. See Service call indications on page 77.
Storage FullThe RAMDISK size is set to 0 MB. Increase the RAMDISK size. Or there is no space to store 
jobs. Delete unnecessary macros or fonts.
Replace PF KitMPCall your dealer or KONICA MINOLTA Customer Service for a replacement paper feeding 
kit (paper pick up roller and separation plate) for the MP tray.
Replace PF Kit1Call your dealer or KONICA MINOLTA Customer Service for a replacement paper feeding 
kit (paper pick up roller and separation plate) for Tray 1.
Replace PF Kit2Call your dealer or KONICA MINOLTA Customer Service for a replacement paper feeding 
kit (paper pick up roller and separation plate) for Tray 2.
Replace PF Kit3Call your dealer or KONICA MINOLTA Customer Service for a replacement paper feeding 
kit (paper pick up roller and separation plate) for Tray 3.
Replace Fuser UnitCall your dealer or KONICA MINOLTA Customer Service for a replacement fuser unit.
Replace Laser UnitCall your dealer or KONICA MINOLTA Customer Service for a replacement laser unit.
Replace Toner„See Replacing the toner cartridge on page 90.
Toner Low„Buy a new toner cartridge and have it ready for when the Replace Toner status is 
indicated.
Error messageAction
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Error message printout7
The printer can also report problems by printing an error message. Use the table below to identify and clear 
the error message. The default setting for the error message printout is off. If you want to turn the error 
message printout on, from the Advanced tab of the Windows
® printer driver click the Other Print Options..., 
and then choose Error Message Printout.
Error messageAction
Memory Full„Press Go to print the remaining data in the printer memory. Cancel the print job 
if you want to delete the remaining data in the printer memory. See Control panel 
buttons on page 79.
„Reduce the complexity of your document or cut the print resolution.
„Add more memory. See Installing extra memory on page 86.
Print Overrun„Press Go to print the remaining data in the printer memory. Cancel the print job 
if you want to delete the remaining data in the printer memory. See Control panel 
buttons on page 79.
„If this does not clear the error, reduce the complexity of your document or cut the 
print resolution.
„Add more memory. See Installing extra memory on page 86.
„Set page protection to Auto by using the supplied Windows
® driver or the control 
panel.
„Change the following settings in the supplied Windows
® driver and try again. The 
best combination of these settings will vary depending on your document:
„Graphics
1
„TrueType Mode1
„Use Printer TrueType® Fonts1
1Choose the Basic tab, choose Manual in Print Settings, and then click Manual Settings....
Resolution Adapted„Reduce the complexity of your document before you print to prevent automatic 
reduction in the resolution. 
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Paper handling7
First, make sure that you are using paper that meets KONICA MINOLTA recommended paper specifications. 
(See About paper on page 6.)
ProblemRecommendation
The printer does not feed 
paper.„If there is paper in the paper tray, make sure it is straight. If the paper is curled, 
straighten itbefore printing. Sometimes it is helpful to remove the paper. Turn the 
stack over and put it back in the paper tray.
„Reduce the amount of paper in the paper tray, and then try again.
„Make sure that manual feed mode is not chosen in the printer driver.
„Clean the paper pick-up roller. See Cleaning the paper pick-up roller on 
page 106.
The printer does not feed paper 
from the MP tray.„Fan the paper well and put it back in firmly.
„Make sure that you have chosen the MP Tray in the Paper Source of the printer 
driver.
The printer does not feed 
envelopes.„The printer can feed envelopes from the multi-purpose tray. You must set up your 
application to print on the size of envelopes you are using. This is usually done in 
the page setup or document setup menu of your software. (See your application 
manual.)
A paper jam has occurred.„Clear the jammed paper. (See Paper jams and how to clear them on page 115.)
The printer does not print. „Make sure that the cable is connected to the printer.
„Make sure the printer is powered on and that no error LEDs are lit on the printer 
control panel. 
„Make sure that you have chosen the correct printer driver.
When printing on normal paper, 
it creases.„Change the printer driver setting in Media Type to a thin setting.
The paper slides off the top 
output tray.„Pull out and lift up the output tray support flap.
1
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Paper jams and how to clear them7
Jam MP tray / Tray1 / Tray2 / Tray3 / Inside7
If a paper jam occurs inside the MP tray or paper tray, the printer will flash the Paper LED as shown below.
CAUTION 
After you have just used the printer, some internal parts of the printer will be extremely hot. To prevent 
injury, when you open the front cover or back cover (back output tray) of the printer, DO NOT touch the 
shaded parts shown in the illustration. If you do this, you may get burned.
 
Clear the jammed paper as follows.
If the jammed paper is removed completely by following the steps below, you can install the paper tray, and 
then close the front cover. The printer will resume printing automatically.
If the printer does not start printing automatically, press Go. If the printer still does not start printing, check 
that all the remaining jammed paper has been removed from the printer. Then try printing again.
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Note • Always remove all paper from the paper tray and straighten the stack when you add new paper. This 
helps prevent multiple sheets of paper from feeding through the printer at one time and prevents paper 
jams.
• Please confirm that you have installed both a toner cartridge and a drum unit in the machine. If you have 
not installed a drum unit or have installed the drum unit improperly, then this may cause a paper jam in 
your KONICA MINOLTA machine.
 
aOpen the front cover.
bSlowly take out the drum unit and toner cartridge assembly. The jammed paper will be pulled out with 
the drum unit and toner cartridge assembly.
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IMPORTANT
 
We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or 
cloth in case you accidentally spill or scatter toner.
 To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in the 
illustration.
 
cClose the front cover.
Note Do not put the drum unit and toner cartridge assembly back in at this point.
 
dPull the paper tray completely out of the printer.
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ePull the jammed paper down and out of the printer.
fPush down the blue lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper 
if there is any inside the drum unit.
IMPORTANT
 
Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold 
water at once.
 To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.
 
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gPut the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in 
properly, the blue lock lever will lift automatically.
hOpen the front cover. Put the drum unit and toner cartridge assembly back in the printer.
iPut the paper tray firmly back in the printer.
jClose the front cover.
kMake sure that the Paper LED is off and then, the Status LED lights green.
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Jam Rear / Duplex 7
If a paper jam occurs behind the back cover (back output tray) or inside the duplex tray, the printer will flash 
the Back Cover and Paper LED as shown below.
CAUTION 
After you have just used the printer, some internal parts of the printer will be extremely hot. To prevent 
injury, when you open the front cover or back cover (back output tray) of the printer, DO NOT touch the 
shaded parts shown in the illustration. If you do this, you may get burned.
 
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