Konica Minolta bizhub 20p User Manual

							USER’S GUIDE
KONICA MINOLTA Laser Printer 
You must set up the hardware and install the driver before you can use the printer.
Please use the Quick Guide to set up the printer. You can find a printed copy in the box. 
Please read this Users Guide thoroughly before you use the printer. Keep the CD/DVD-ROM in a convenient place 
so you can use it quickly if you need to. 
A32P-9561-00A
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Using this guide
Symbols used in this guide
We use the following icons throughout this User’s Guide:
Warnings tell you what to do to prevent possible personal injury.
  
Cautions specify procedures you must follow or avoid to prevent possible minor 
injuries.
  
Important specify procedures you must follow or avoid to prevent possible 
damage to the printer or other object.
  
Electrical Hazard icons alert you to a possible electrical shock.
  
Hot Surface icons warn you not to touch machine parts that are hot.
  
Notes tell you how you should respond to a situation that may arise or give tips 
about how the operation works with other features.
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Safety precautions
To use the printer safely
If you DO NOT follow these safety instructions, there is a possibility of a fire, electrical shock, burn or 
suffocation. Please keep these instructions for later reference and read them before attempting any 
maintenance. 
WARNING 
There are high voltage electrodes inside the printer. Before you clean the inside of the printer, make sure 
that you have turned off the power switch and unplugged the printer from the AC power outlet.
 
DO NOT handle the plug with wet hands. Doing this might cause an electrical shock.
 Always make sure the plug is fully inserted.
 
This product must be installed near an AC power outlet that is easily accessible. In case of an emergency, 
you must disconnect the power cord from the AC power outlet to shut off the power completely. 
 
Lightning and power surges can damage this product! We recommend that you use a quality surge 
protection device on the AC power line, or unplug the cords during a lightning storm.
 
Avoid using this product during an electrical storm. There may be a remote risk of electric shock from 
lightning.
 
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DO NOT use this product to report a gas leak in the vicinity of the leak.
 
Use only the power cord provided with the machine. 
 
Plastic bags are used in the packaging of your machine. To avoid danger of suffocation, keep these bags 
away from babies and children.
 
DO NOT use flammable substances, any type of spray or an organic solvent/liquid containing alcohol or 
ammonia to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock. See 
Cleaning on page 101 for how to clean the machine.
 
DO NOT use a vacuum cleaner to clean up scattered toner. Doing this might cause the toner dust to ignite 
inside the vacuum cleaner, potentially starting a fire. Carefully clean the toner dust with a dry, lint-free cloth 
and dispose of it according to local regulations.
 
Cleaning the outside of the printer:
Make sure that you have unplugged the printer from the AC power outlet.
Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the outside 
surface of the printer.
DO NOT use cleaning materials that contain ammonia.
 
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CAUTION 
After you have just used the printer, some internal parts of the printer will be extremely hot. To prevent 
injury, when you open the front cover or back cover (back output tray) of the printer, DO NOT touch the 
shaded parts shown in the illustration. If you do this, you may get burned.
 
Avoid placing your machine in a high-traffic area. 
 
DO NOT place the machine near heaters, air conditioners, refrigerators, water, chemicals or devices that 
contain magnets or generate magnetic fields.
 
DO NOT expose the machine to direct sunlight, excessive heat, open flames, salty or corrosive gasses, 
moisture, or dust. 
 
DO NOT connect your machine to an AC power outlet controlled by wall switches or automatic timers. 
 
DO NOT connect your machine to an AC power outlet on the same circuit as large appliances or other 
equipment that might disrupt the power supply. 
 
DO NOT put objects on top of the machine. 
 
DO NOT use this product near water, for example, near a bath tub, wash bowl, kitchen sink, washing 
machine, or in a wet basement or near a swimming pool. 
 
Inside the printer (Front View) Open the back cover (Back View) 
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Note 
DO NOT remove or damage the caution label located on or around the fuser.
 
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Trademarks
KONICA MINOLTA and the KONICA MINOLTA logo are trademarks or registered trademarks of KONICA 
MINOLTA HOLDINGS, INC.
bizhub and PageScope are trademarks or registered trademarks of KONICA MINOLTA BUSINESS 
TECHNOLOGIES, INC.
Microsoft, Windows, Windows Server and Internet Explorer are registered trademarks of Microsoft 
Corporation in the United States and/or other countries.
Windows Vista is either a registered trademark or a trademark of Microsoft Corporation in the United States 
and/or other countries.
Apple, Macintosh, Safari and TrueType are trademarks of Apple Inc., registered in the United States and 
other countries.
Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.
Intel, Intel Core and Pentium are trademarks of Intel Corporation in the U.S. and other countries.
AMD is a trademark of Advanced Micro Devices, Inc.
PostScript and PostScript3 are either registered trademarks or trademarks of Adobe Systems Incorporated 
in the United States and/or other countries.
IBM is either a registered trademark or a trademark of International Business Machines Corporation in the 
United States and/or other countries.
Each company whose software title is mentioned in this manual has a Software License Agreement specific 
to its proprietary programs.
All other trademarks are the property of their respective owners.
Compilation and Publication Notice
Under the supervision of KONICA MINOLTA BUSINESS TECHNOLOGIES, INC., this manual has been 
compiled and published, covering the latest product’s descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without notice. 
KONICA MINOLTA reserves the right to make changes without notice in the specifications and materials 
contained herein and shall not be responsible for any damages (including consequential) caused by reliance 
on the materials presented, including but not limited to typographical and other errors relating to the 
publication.
© 2010 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.
Shipment of the Printer
If for any reason you must ship your printer, carefully package the printer to avoid any damage during transit. 
We recommend that you save and use the original packaging. The printer should also be adequately insured 
with the carrier.
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Table of Contents
1 About this Printer
1
Carton components ...................................................................................................................................1
Interface cable .....................................................................................................................................1
Front view ............................................................................................................................................3
Back view ............................................................................................................................................4
Positioning the printer ................................................................................................................................5
Power supply .......................................................................................................................................5
Environment ........................................................................................................................................5
2 Printing Methods
6
About paper ...............................................................................................................................................6
Type and size of paper ........................................................................................................................6
Recommended paper ..........................................................................................................................8
Unprintable area ................................................................................................................................10
Printing methods ......................................................................................................................................11
Printing on plain paper, bond paper and transparencies ...................................................................11
Printing on thick paper, labels and envelopes ...................................................................................20
Duplex printing .........................................................................................................................................25
Guidelines for printing on both sides of the paper .............................................................................25
Manual duplex printing ......................................................................................................................25
Automatic duplex printing ..................................................................................................................29
Booklet printing ..................................................................................................................................31
3 Driver and Software
32
Printer driver ............................................................................................................................................32
Features in the printer driver (for Windows
®) ....................................................................................34
Using the BR-Script3 printer driver (PostScript
® 3™ language emulation for Windows®).................46
Features in the printer driver (for Macintosh) ....................................................................................52
Using the BR-Script3 printer driver (Post Script
® 3™ language emulation for Macintosh) .....................61
Installing the BR-Script3 printer driver ...............................................................................................61
Uninstalling the printer driver ...................................................................................................................67
Printer driver for Windows
® 2000/XP, Windows Vista®, Windows® 7 and Windows 
Server® 2003/2008 ........................................................................................................................67
Printer driver for Macintosh ...............................................................................................................67
Software ..................................................................................................................................................69
Software for networks ........................................................................................................................69
About emulation modes .....................................................................................................................69
Automatic emulation selection ...........................................................................................................70
Automatic interface selection.............................................................................................................70
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4 Control Panel
71
LEDs (Light Emitting Diodes)...................................................................................................................71
Service call indications ............................................................................................................................77
Control panel buttons...............................................................................................................................79
Print a test page ................................................................................................................................80
Print the Printer Settings page...........................................................................................................81
Print Fonts .........................................................................................................................................82
Default settings ..................................................................................................................................83
5 Options
84
Lower tray (PF-P10) ................................................................................................................................84
SO-DIMM (memory module)....................................................................................................................85
SO-DIMM types .................................................................................................................................85
Installing extra memory .....................................................................................................................86
6 Routine Maintenance
88
Replacing the consumable items .............................................................................................................88
Consumables.....................................................................................................................................88
Toner cartridge ..................................................................................................................................89
Drum unit ...........................................................................................................................................96
Cleaning ................................................................................................................................................101
Cleaning the outside of the printer...................................................................................................101
Cleaning the inside of the printer .....................................................................................................103
Cleaning the paper pick-up roller.....................................................................................................106
Cleaning the corona wires .....................................................................................................................108
Cleaning the corona wire .................................................................................................................108
7 Troubleshooting
110
Identifying your problem ........................................................................................................................110
Error messages in the Status Monitor ...................................................................................................111
Error message printout ..........................................................................................................................113
Paper handling ......................................................................................................................................114
Paper jams and how to clear them ........................................................................................................115
Jam MP tray / Tray1 / Tray2 / Tray3 / Inside ...................................................................................115
Jam Rear / Duplex ...........................................................................................................................120
Improving the print quality......................................................................................................................124
Solving print problems ...........................................................................................................................130
Network problems ..................................................................................................................................131
Other problems ......................................................................................................................................131
For Macintosh with USB ..................................................................................................................131
BR-Script 3 ......................................................................................................................................131
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A Appendix
132
Printer specifications..............................................................................................................................132
Engine .............................................................................................................................................132
Controller .........................................................................................................................................133
Software ..........................................................................................................................................133
Control panel ...................................................................................................................................134
Paper handling ................................................................................................................................134
Media specifications ........................................................................................................................134
Supplies ...........................................................................................................................................135
Dimensions / weights.......................................................................................................................135
Other................................................................................................................................................135
Computer requirements ...................................................................................................................136
Important information for choosing your paper ................................................................................137
Symbol and character sets ....................................................................................................................140
How to use the Web Based Management (web browser) ...............................................................140
Symbol and character sets list.........................................................................................................141
Quick reference for bar code control commands ...................................................................................142
Print bar codes or expanded characters..........................................................................................142
B Index
150
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