Konica Minolta bizhub 20p User Manual

							Troubleshooting
131
7
Network problems 7
For problems concerning using your printer on a Network, see the Network User’s Guide on the CD/DVD-
ROM we have supplied. Click Documentation on the menu screen.
Other problems7
For Macintosh with USB7
BR-Script 37
ProblemRecommendation
The printer does not appear in 
Printer Setup Utility (Mac OS 
X 10.3 and 10.4) or Print & Fax 
in System Preferences (Mac 
OS X10.5).„Make sure that the printer is turned on.
„Make sure that the USB interface cable is connected directly to the Macintosh.
„Make sure the printer driver is installed correctly.
Unable to print from the 
application.„Make sure that the supplied Macintosh printer driver is installed and that it is 
chosen with Printer Setup Utility (Mac OS X 10.3 and 10.4) or Print & Fax in 
System Preferences.
ProblemRecommendation
The print speed slows down. Add optional memory. (See Installing extra memory on page 86.)
The printer cannot print EPS data 
that includes binary.You need the following settings to print EPS data:
1) For Windows
® 7: Click Start button, Control Panel, Hardware and Sound, 
and then Devices and Printers.
For Windows Vista
®: Click Start button, Control Panel, Hardware and 
Sound, and then Printers.
For Windows
® XP and Windows Server® 2003/2008: Click Start button, and 
select Printers and Faxes windows.
For Windows
® 2000: Click Start button, and select Settings and then 
Printers.
2) Right-click the KONICA MINOLTA bizhub 20P BR_Script3 series icon and 
select Properties.
3) From the Device Settings tab, choose TBCP (Tagged binary communication 
protocol) in Output Protocol.
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							132
A
A
AppendixA
Printer specifications0
Engine0
1The printing speed may change depending on the type of document you print.
2From standard paper tray.
3If you use the high quality 1200 dpi setting (1200 x 1200 dpi) the print speed will be slower.
AppendixA
Modelbizhub 20P
TechnologyElectrophotographic
Print speed
1 
(A4 size/ Letter 
size)Standard (A4/Letter)
Up to 30 ppm (A4 size)2, Up to 32 ppm (Letter size)2
Auto Duplex (A4/Letter) Up to 13 sides per minute (6.5 sheets per minute) (A4 size)
Up to 14 sides per minute (7 sheets per minute) (Letter size)
First print timeLess than 8.5 sec
Resolution
Windows
® 2000/XP/ XP 
Professional x64 Edition, 
Windows Vista
®, Windows® 7, 
Windows Server
® 2003/ 
Windows Server
® 2003 x64 
Edition/ Windows Server
® 
20081200 dpi
3
HQ1200
600 dpi
300 dpi
DOS 600 dpi
Mac OS X 10.3.9 or greater
1200 dpi
3
HQ1200
600 dpi
300 dpi
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Appendix133
A
Controller0
1See the Network Users Guide locator on the CD/DVD -ROM for details on the supported network protocols.
2KONICA MINOLTA original Windows® and Macintosh utility for printer and print server management. Install from the supplied CD/DVD-ROM.
3KONICA MINOLTA original Windows® utility for printer and print server management. Download from http://pagescope.com/
4Printer and print server management through Web Based Management (web browser).
5PostScript® 3™ language emulation.
6Code39, Interleaved 2 of 5, FIM (US-PostNet), Post Net (US-PostNet), EAN-8, EAN-13, UPC-A, UPC-E, Codabar, ISBN (EAN), ISBN (UP C-E), 
Code128 (set A, set B, set C), EAN-128 (set A, set B, set C)
Software0
1For the latest driver updates, visit http://konicaminolta.com/
Modelbizhub 20P
Processor 300MHz
Memory Standard 32 MB
Option 1 SO-DIMM (144pin) slot (64, 128,  256, 512MB); expandable up to 544 MB
Interface Standard IEEE 1284 Parallel, Hi-S peed USB2.0, 10/100BASE-TX Ethernet
Network 
Connectivity Protocols
TCP/IP (Standard 10 /100BASE-TX Ethernet)
1
Management 
toolBRAdmin Light2
PageScope Net Care Device Manager3
Web Based Management4
Emulation
PCL6, BR-Script35, IBM ProPrinter XL, EPSON FX-850
Resident 
fonts PCL
66 scalable fonts, 12 bitmap fonts, 13 bar codes
6
PostScript® 3™66 fonts
Modelbizhub 20P
Printer 
driver Windows
®1PCL driver for Windows® 2000 Professional, Windows® XP Home Edition, Windows® XP 
Professional Edition, Windows
® XP professional x64 Edition, Windows Server® 2003, 
Windows Server
® 2003 x64 Edition, Windows Vista®, Windows Server® 2008, 
Windows
® 7
BR-Script 3 (PPD file for Windows
® 2000 Professional, Windows® XP Home Edition, 
Windows
® XP Professional Edition, Windows® XP professional x64 Edition, 
Windows Server
® 2003, Windows Server® 2003 x64 Edition, Windows Vista®, 
Windows Server
® 2008, Windows® 7)
Macintosh
1Macintosh Printer Driver for  Mac OS X 10.3.9 or greater
BR-Script 3 (PPD file) for Mac OS X 10.3.9 or greater
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							Appendix
134
A
Control panel0
Paper handling0
1Calculated with 80 g/m2 (20 lb) paper
Media specifications0
1Up to 3 envelopes
2Up to 10 sheets
Modelbizhub 20P
LED5 LEDs: Back Cover, Toner, Drum, Paper and Status
Button2 buttons: Job Cancel and Go 
Modelbizhub 20P
Paper 
Input
1
Multi-purpose tray 50 sheets
Paper tray (Standard) 250 sheets
Lower tray (Option) 250 sheets
Paper 
Output
1
Face-down 150 sheets
Face-up 1 sheet
DuplexManual Duplex Yes
Automatic Duplex Yes
Modelbizhub 20P
Media typesMulti-purpose tray
Plain paper, Bond paper, Recycled paper, Envelopes
1, Labels, 
Transparencies
2, Thick paper, Thin paper 
Paper tray
Plain paper, Bond paper, Recycled paper, Transparencies
2, Thin paper
Lower tray unit (Option) Plain paper, Recycled paper, Bond paper, Thin paper
Automatic duplex printing Plain paper, Recycled paper, Thin paper
Media 
weightsMulti-purpose tray
60 to 163 g/m
2 (16 to 43 lb)
Paper tray
60 to 105 g/m
2 (16 to 28 lb)
Lower tray unit (Option) 
(PF-P10)60 to 105 g/m
2 (16 to 28 lb)
Automatic duplex printing
60 to 105 g/m
2 (16 to 28 lb)
Media sizesMulti-purpose tray Width: 69.8 to 216 mm (2.75 to 8.5 in.) Length: 116 to 406.4 mm (4.57 
to 16 in.)
Paper tray (Standard) A4, Letter B5 (ISO), Executive, A5, A5 (Long Edge), A6, B6 (ISO), 
Lower tray unit (Option) 
(PF-P10)A4, Letter, B5 (ISO), Executive, A5, B6 (ISO)
Automatic duplex printing A4
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							Appendix
135
A
Supplies0
1Approx. cartridge yield is declared in accordance with ISO/IEC 19752.
Dimensions / weights0
Other0
1We do not recommend Toner Save for printing Photo or Grey Scale images.
Modelbizhub 20POrder No.
Toner CartridgeHigh yield cartridge
Approx. 8,000 pages A4/Letter pages
1TNP24
Drum UnitApprox. 25,000 pages A4/Letter pages DR-P01
Modelbizhub 20P
Dimensions (W × D × H)371 × 384 × 246 mm (14.6 × 15.1 × 9.7 in.)
WeightsApprox. 9.5 kg (20.9 lb)
Modelbizhub 20P
Power consumptionPrinting Average 675 W at 25 °C (77 °F)
Standby Average 75 W at 25 °C (77 °F)
Sleep Average 6 W
Noise levelSound Pressure Printing LpAm = 52.6 dB (A)
Standby LpAm = 21.4 dB (A)
Sound power Printing LWAd = 6.8 Bell (A)
Office equipment with LWAd>6.3 Bell (A) is not suitable for 
use in rooms where people do primarily intellectual work. 
Such equipment should be placed in separate rooms 
because of the noise emission.
Standby LWAd = 3.7 Bell (A)
EcologyPower save Yes
Toner save
1Yes
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							Appendix
136
A
Computer requirements0
1Microsoft® Internet Explorer® 5.5 or greater
2Third party USB/Parallel ports are not supported.
For the latest driver updates, visit http://konicaminolta.com/.
Computer Platform & 
Operating System Version Processor Minimum 
SpeedMinimum 
RAMRecomm
ended 
RAMHard Disk 
Space to 
installSupported PC 
Interface
2
Windows® 
Operating 
System
1
Windows® 2000 
ProfessionalIntel®Pentium® II or 
equivalent64 MB 256 MB 50 MB USB, 10/100BASE-
TX(Ethernet), 
IEEE802.11b/g, 
IEEE1284 Parallel Windows
® XP 
Home Edition128 MB
Windows
® XP 
Professional
Windows
® XP 
Professional x64 
Edition64-bit (Intel®64 or 
AMD64) supported 
CPU256 MB 512 MB
Windows Vista
®Intel®Pentium®4 or 
equivalent 64-bit 
(Intel
®64 or AMD64) 
supported CPU512 MB 1 GB
Windows Server
® 
2003Intel®Pentium®III or 
equivalent256 MB 512 MB
Windows Server
® 
2003 x64 Edition64-bit (Intel®64 or 
AMD64) supported 
CPU
Windows Server
® 
2008Intel® Pentium® 4 or 
equivalent 64-bit 
(Intel
®64 or AMD64) 
supported CPU512 MB 2 GB
Windows
® 7 Intel® Pentium® 4 or 
equivalent 64-bit 
(Intel
®64 or AMD64) 
supported CPU1 GB 
(32-bit)
2 GB 
(64-bit)1 GB 
(32-bit)
2 GB 
(64-bit)USB, 10/100BASE-
TX (Ethernet)
Windows Server
® 
2008 R264-bit (Intel®64 or 
AMD64) supported 
CPU512 MB 2 GB
Macintosh 
Operating 
SystemMac OS X 10.3.9 - 
10.4.3PowerPC G4/G5, 
PowerPC G3 350MHz128 MB 256 MB 80 MB USB, 10/100BASE-
TX(Ethernet), 
IEEE802.11b/g
Mac OS X 10.4.4 
or greaterPowerPC G4/G5, 
Intel
® Core™ 
Processor512 MB 1 GB
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							Appendix
137
A
Important information for choosing your paper0
This section gives information to help you choose paper to use with this printer.
Note If you use paper that is not recommended, a paper jam or misfeed may occur in the printer. (See 
Recommended paper on page 8.)
 
Before you buy a large quantity of paper0
Make sure that the paper is suitable for the printer.
Paper for plain paper copies
0
Paper is divided by usage, such as paper for printing and paper for copying. The usage is usually written on 
the paper’s package. Check the package to see whether it is suitable for laser printers. Use paper that is 
suitable for laser printers.
Basis weight
0
The basis weight of the paper in general use varies in different countries. We recommend that you use paper 
that weighs 75 to 90 g/m
2 (20 to 24 lb), although this printer is able to print on thinner or thicker paper than 
these weights.
Long grain and short grain
0
The pulp fiber of the paper is aligned during paper manufacturing. And paper can be classified into two types, 
long grain and short grain. 
Long grain paper fibers run in the same direction as the long edge of the paper. Short grain paper fibers run 
perpendicular to the long edge of the paper. Though most plain paper for copying is long grain, some is short 
grain. We recommend that you use long grain paper for this printer. Short grain paper is too weak for the 
paper transport of the printer.
Acid paper and neutralized paper
0
Paper can be classified as either acid paper or neutralized paper.
Though modern paper manufacture methods started with acid paper, neutralized paper is recently taking the 
place of acid paper because of environmental issues.
However, many forms of acid paper can be found in recycled paper. We recommend that you use neutralized 
paper for this printer.
You can use an acid paper check pen to distinguish acid paper from neutral paper.
UnitEuropeUSA
g/m
280 to 90 75 to 90
lb20 to 24
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							Appendix
138
A
Print surface0
The characteristics of the face side and reverse side of a sheet of paper may vary a little.
Usually, the opening side of the paper ream package is the print side. Follow the indications on the paper 
package. Typically, the print side is indicated by an arrow.
Moisture content
0
Moisture content is the amount of water left in the paper after manufacture. It is one of the important 
characteristics of the paper. This can change greatly depending on the storage environment, although usually 
paper contains about 5% water by weight. Because paper often absorbs water, the amount of water can 
sometimes be about 10% in a high humidity environment. When the amount of water increases, the 
characteristics of the paper changes greatly. The fixing of the toner may become worse. For storage of the 
paper and during use, we recommend that the humidity of the surrounding environment be between 50% and 
60%.
Rough estimate of basis weight
0
Paper size0
g/m2lb
BondIndex
60 16
64 17
75 20
90 24
105 28
120 32
135 36
163 43 90
200 53 110
Paper sizemmin.
Letter8.5 × 11 in.
Legal8.5 × 14 in.
Executive7.25 × 10.5 in.
A4210 × 297 mm
A5148 × 210 mm
A5 (Long Edge)210 × 148 mm
A6105 × 148 mm
Envelope Monarch3.875 × 7.5 in.
Envelope Com-104.12 × 9.5 in.
Envelope DL110 × 220 mm
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							Appendix
139
A
Envelope C5162 × 229 mm
B5 (JIS)182 × 257 mm
B5 (ISO)176 × 250 mm
B6 (ISO)125 × 176 mm
Folio8.5 × 13 in.
A4 Long210 × 405 mm
Envelope DL-L220 × 110 mm
3 × 53 × 5 in.
Paper sizemmin.
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							Appendix
140
A
Symbol and character sets0
For the HP LaserJet emulation modes, you can choose the symbol and character sets using a Web Based 
Management (web browser) software.
How to use the Web Based Management (web browser)0
To use the Web Based Management (web browser), follow the steps below.
Note 
We recommend Microsoft® Internet Explorer® 6.0 (or greater) or Firefox 1.0 (or greater) for Windows® and 
Safari 1.3 (or greater) for Macintosh. Please also make sure that JavaScript and cookies are always 
enabled in whichever browser you use. To use a web browser, you will need to know the IP address of the 
print server.
 
aStart your web browser.
bType http://printer_ip_address/ into your browser. (Where printer_ip_address is the IP 
address or the node name)
„For example:
http://192.168.1.2/ (if the printer’s IP address is 192.168.1.2.)
Note • If you have edited the hosts file on your computer or are using a Domain Name System, you can also 
enter the DNS name of the print server. As the print server supports TCP/IP and NetBIOS, you can also 
enter the NetBIOS name of the print server. The NetBIOS name can be seen on the printer settings 
page. The NetBIOS name assigned is the first 15 characters of the node name and by default it will 
appear as “KMNxxxxxxxxxxxx”.
• For Macintosh users, you can also have easy access to Web Based Management by clicking the 
machine icon on Status Monitor screen.
• The current printer IP Address is found on the Print Settings. For that instructions, See Print the Printer 
Settings page on page 81. 
 
cClick Printer Settings.
dEnter a user name and a password.
Note The login name for the Administrator is “admin” (case sensitive) and the default password is “access”.
 
eClick OK.
fChoose the HP LaserJet tab and click Font Setup. Choose a symbol set you want to use from the 
Symbol Set list box.
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