IPS 308/416 Revision 4 System Guide

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What Happens after the DISA Entry
After the incoming caller has entered their selection on an incoming line
operating in the Auto-Attendant (or DISA) mode, the IPS will start
ringing at an extension.  While the extension is ringing, the caller will
either hear a ringback tone or the music on hold input.
To enable the Music on Hold input after DISA input:
To enable the ringback tone after DISA input:
If the caller specifies an extension which is not available, they will hear a
short busy signal.  Then the call will ring at the first available extension
in the appropriate incoming call group if the outside line is configured to
be a Private Incoming Line or it will ring as a Standard Incoming Line if
it is so configured.
If the DISA call is directed to an extension which does not answer after 5
to 50 seconds, the call will transfer to the Operator (see “Rollover After
Call to Extension” on page 93).  If the Operator does not answer after 5
to 60 seconds, the call will transfer to an available Rollover Extension
(see “Rollover on Standard Incoming Calls Timing” on page 92).
 Any external music source can be used to connect Music on Hold to the
IPS system.  You will need to plug your music source unit into the RCA
jack labeled “External Music” on the IPS.  The IPS system has an
internal computer-generated music melody source which is disabled
when the RCA mini plug is inserted into the “Externa l Music” jack.  The
incoming caller hears this music signal when they are placed on hold.
7808

In the programming mode, lift the handset
and enter “7808”.  Pause for confirmation
tone.
7809

In the programming mode, lift the handset
and enter “7809”.  Pause for confirmation
tone. 
						

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What Happens if there is No DISA Entry
If an outside line answers in the Auto-Attendant (or DISA) mode and the
caller does not enter any DTMF digits and no FAX tone is detected, the
IPS can transfer the call to eit her the Op erator or to the des ignated FAX
machine.  You should choose for these calls to go to the FAX extension
if this outside line is used mostly for receiving FAXes.  This is helpful
since some FAX machines do not send the calling tone until after the
called FAX machine answers and thus the IPS cannot detect the
incoming FAX tone.
You should choose for these calls to go to the “Operator” if the outside
line is use mostly for voice callers.  A caller using a pulse dial telephone
would not be able to enter any DTMF digits and you would wa nt this call
to be directed to the Operator.  (If the outside line is set to ring according
to the Standard Incoming Line definition, the “Operator” setting here
will cause these calls to ring extension(s) according to that definition.  If
the outside line is configured as a Private Incoming Line, the “Operator”
setting will cause these calls to ring at the first available extension in the
private incoming call list for that outside line.)
To ring the Operator if there is No DISA entry:
To ring the FAX extension if there is No DISA entry:
One option for a line which is to be used mostly for FAX reception might
be to program the outside line to operate in the DISA mode during the
day time with this parameter set to send calls with no DTMF or FAX
input to the Operator.  During the day time, the Operator would hear
either silence or a FAX tone and manually transfer the call to the FAX
7856

In the programming mode, lift the handset
and enter “7856”.  Pause for confirmation
tone.
7857

In the programming mode, lift the handset
and enter “7857”.  Pause for confirmation
tone. 
						

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extension.  In the night mode, the outside line could be configured to be a
Private Incoming Line, ringing only at the FAX extension.
Multiple FAX Extensions
If a FAX tone is detected on an incoming DISA call, the IPS would
normally try to transfer the call only to the FAX station associated with
that outside line.  In installations where you have more than one
extension with a FAX machine, this parameter allows the call to be
transferred to the FAX extension assigned to any of the CO lines.  This
reduces the likelihood that an incoming FAX call will not have an
available FAX extension to which it can be transferred.
To allow a FAX detected on an outside line to ring at a FAX
extension assigned to a different outside line:
To allow a FAX detected on an outside line to only ring at the FAX
extension assigned to that outside line.
If an incoming FAX is detected, but there is not an available FAX
extension, the call will ring at the Operator.
7858

In the programming mode, lift the handset
and enter “7858”.  Pause for confirmation
tone.
7859

In the programming mode, lift the handset
and enter “7859”.  Pause for confirmation
tone. 
						

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Central Office Lines - Outgoing Calls
About Outgoing Call Groups
The purpose of the Outgoing Call Groups is to provide the optimal
management of outgoing calls, giving maximum outside line access to
the users and extensions that need them most.  The system has the
capability to define up to four Outgoing Call Groups. Each group is a list
of outside lines and ever y extension is assigned to one of these four
groups.  When the extension dials ‘9’ (or ‘0’) to make an outside call, the
system uses the list to find the first available CO line.
EXAMPLE: An office with four outside phone lines, a fax machine, 10
employees in two departments, and one top executive might create the
following trunk groups:
FAX GroupYou may prefer that the FAX extension use only a
certain outgoing line.  You could create an Outgoing
Call Group which contains the preferred outside line
first with other lines also available.
If you have an outside line dedicated solely for the
use of the FAX machine and you do not want anyone
to make voice calls on this line, you may want to
connect the FAX machine directly to the outside
line, bypassing the system.
Sales GroupAll extensions assigned to the sales staff might ha ve
access to all of the lines. This provides them with
ma x imu m a cc ess to lines on whic h to ma ke sa les
calls—which is good for business!
Tech GroupIf this group needs to make fewer calls, they might
be linked with only one or two outside lines,
keeping the rest free for sales calls.
ExecutiveOptionally, the executive may want a dedicated
phone line for their extension, so that they always
have a line available and can have a private number.
The disadva ntage would be that other extensions are
left with one less line for outgoing calls. 
						

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Defining Outgoing Call Groups
You can define up to four Outgoing Call Groups. Each group can include
from none to 4 (3 for IPS 308 model) outside lines.  Each outside line
can be included in more tha n one trunk group.  The order in which the
line nu mb ers are ent er ed (in Step 3) will det er mine the or der in which the
system searches them for availability when an extension dials ‘9’ (or ‘0’)
to connect to an outside line.  If you want a certain line to be tied up the
least (e.g., the fax line) but still available for outside calls, enter it last.
4 Outgoing Call Group #1
5 Outgoing Call Group #2
6 Outgoing Call Group #3
7 Outgoing Call Group #4
If you do not want any outside lines in this
Outgoing Call Group, hang up.
1 Outside Line #1
2 Outside Line #2
3 Outside Line #3
4 Outside Line #4  (IPS 416 model only)
73

In the programming mode, enter “73”.

Enter the code for the Outgoing Call Group
being created.

Enter the line numbers of the outside phone
line(s) that are part of this Outgoing Call
Group.  Enter one to four entries.

Hang up.
Hanging up is necessary if fewer than four
outside lines were entered. 
						

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Assigning Extensions to an Outgoing Call Group
This feature links each extension to a specific Outgoing Call Group.  It
thereby defines which outside phone line(s) the extension can use.  Any
number of extensions can be assigned to a given group. This comma nd
must be repeated separately for each extension.
You could assign an extension to an Outgoing Call Group containing no
outside lines which would prohibit the extension from placing any
outgoing calls.
With default settings, Outgoing Call Groups #1 and #4 contain CO lines
#1, #2, #3, and #4 in that order. Outgoing Call Groups #2 and #3 contain
no CO lines.  All extensions are assigned to use Outgoing Call Group #1.
738

In the programming mode, enter “738”.

Enter the two-digit extension number (‘00’
to ‘15’).

Enter the number of the Outgoing Call
Group (‘1’ to ‘4’) to which this extension is
assigned.

Pause for confirmation tone.  Hang up or
continue programming. 
						

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Direct Outward Station Access (DOSA)
Direct Outward Station Access (DOSA) allows an incoming caller to
enter a password and be connected to a different outside line within the
system and make an outgoing call. The original incoming call must be
directed to a CO line which is programmed to operate in the DISA mode
(See “Choices in Configuring Central Office (CO) Lines” on page 27).
After the system answers the incoming call in the DISA mode, the caller
should dial a 6 or a “7”, followed by the six-digit DOSA password. If
the passwor d enter ed matches the password stor ed in memor y, a
connection will be made to the first available CO line listed in Outgoing
Call Group #4 (See “Defining Outgoing Call Groups” on page 39).
If the incoming caller entered a “6”, the system must detect a DTMF
digit within 35 seconds in order to allow the connection to continue. If no
digit is detected after 20 seconds, a beep tone will be heard. When a digit
is ent er ed the b eep tone will ceas e. Ther eafter the b eep tone will b e heard
ever y 4 minutes and a DTMF digit must be enter ed within 15 seconds to
continue the call. This will prevent the situation where the incoming
caller hangs up and the system is connected to the CO line indefinitely.
In all cases, the call will be terminated in 15 minutes or when a Clear
Forwarding / Polarity Reversal signal is detected, if enabled.
If the incoming caller entered a “7” followed by the six-digit password,
the op eration is exactly the sa me as for a “6” except ther e will be no
prompts for DTMF digits.  This can facilitate FAX and data transfers via
DOSA since it would be impossible to enter a DTMF digit during data
transmission.  The “6” entry is still preferred for voice conversations so
that the CO line can be released in a short time after the conversation has
ended.
If the outgoing CO line (to which DOSA is connected) is configured for
pulse dialing, any digits entered by the caller will also be output as
pulses. This conversion of DTMF to pulses will continue until either a
“*” or “#” digit is entered. Thus the “*” or “#” are the preferred entry
when responding to the disconnect warning signal so that there will not
be any pulses output on the CO line. 
						

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Enable Direct Outward Station Access (DOSA)
The DOSA function must be enabled by the System Manager to allow an
incoming caller to enter a password and be connected to a different CO
line to make an outgoing call.
To Enable DOSA:
To Disable DOSA:
Entering the DOSA Password
The DOSA password must be specified using this command.
Enter Password:
7834

In the programming mode, enter “7834”.
Pause for confirmation tone.
7835

In the programming mode, enter “7835”.
Pause for confirmation tone.
764

In the programming mode, enter “764”.

Enter a six-digit password.  Pause for
confirmation tone. 
						

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Hunt Groups
Four separate Hunt Groups can be implemented, allowing a person to
dial a number which will ring at the first available extension of that
group. This can be used for intercom calls or for incoming DISA calls
where the incoming caller can be prompted to “press 3 for sales, press 4
for technical support, etc.”.  There are four groups named as Hunt Group
#2, #3, #4, and #5 and each Hunt Group can contain four extensions. The
Hunt Groups are accessed as follows:
To Call an
extension in:For Intercom calls or to
transfer an outside line:For an Incoming DISA
caller:
Hunt Group #2 dial “122” dial “2”
Hunt Group #3 dial “133” dial “3”
Hunt Group #4 dial “144” dial “4”
Hunt Group #5 dial “155” dial “5”
If an extension in a Hunt Group desires not to receive calls temporarily,
then they ma y for ward their calls to another extension or to a differ ent
Hunt Group. If an extension in a Hunt Group desir es not to receive calls
for a period of time (i.e. out of the office or vacation), then that extension
should enter the Do Not Disturb mode.
To enable the use of the four different Hunt Groups.
Hunt Groups must be enabled so that the unit will recognize the Hunt
Group codes.
To Enable Hunt Groups:
To Disable Hunt Groups:
7854

In the programming mode, enter “7854”.
Pause for confirmation tone.
7855

In the programming mode, enter “7855”.
Pause for confirmation tone. 
						

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Assigning extensions to the Hunt Groups
This command allows you to specify the extensions in each of the Hunt
Groups.
NOTE:  If it is desired to have fewer than 4 extensions in any group, the
number of one of the extension members should be repeated more than
once to fill all four places in the group list.
It is recommended that all four of the Hunt Group Lists be filled. This
would prevent an incoming ca ller from accessing a vacant group if they
dialed the wrong Hunt Group number. If only using two groups, then it
ma y be best that the other two group extensions be enter ed as “00”
(Operator) or another extension that you wish to answer the calls.
795

In the programming mode, enter “795”.

You must assign 4 extensions per Hunt
Group.  Enter the two-digit extension
numbers (‘00’ to ‘15’) of the four
extensions that will be in Hunt Group #2.

Repeat Step 2 for extensions in Hunt
Groups #3, #4, #5.  Pause for confirmation
tone.