IPS 308/416 Revision 4 System Guide

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IPS Configuration Program - Remote Operation
It is possible for a computer running the Configuration Program in one
location to communicate with an IPS unit at another site.
Remote configuration is enabled when the System Manager enters the
“772” command.  When this command is entered, the IPS will answer
the next incoming Central Office call in the DISA mode.  If the incoming
caller enters an ‘8’, the unit will enter a mode allowing a remote program
to configure the IPS via tones sent through the incoming line.  An
externa l modem is not requir ed.  A special translation unit is requir ed at
the host computer site in order to allow the standard PC-based IPS
Configuration Program to connect to the remote IPS.
In this configuration mode, the resources requir ed for answering calls in
the DISA mode will b e in us e.  Ther efor e, all incoming calls will b e
answered in the non-DISA mode for as long as the configuration process
is in progr ess.
NOTE:  The ability to remotely program by using an external modem at
the IPS unit site (using the “771” command) which was supported by
earlier versions of the software is no longer supported. 
						

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Computer Aided Telephony (CAT) Software
The Computer Aided Telephony (CAT) version of the IPS software can
operate in a computer environment where it can be controlled by an
application running on the computer.  All of the modes and comma nds
discussed in this System Guide and in the User’s Guide will operate as
described.  A person at any extension can use all of the features listed.
However, there ma y be other comma nds and capabilities which can be
accessed from the computer application controlling the IPS.
Report DISA Digits to the CAT Application
The CAT software can be configured to send a message to the CAT
application as each digit is entered by an incoming caller to an outside
line configured to operate in the DISA mode.  In this mode, the IPS will
not try to interpret the digits entered.  It will not cause the call to ring at
any extension.  The CAT application would typically process the digits
entered and send a command to the IPS causing the incoming call to ring
at a specified extension.
To report incoming DISA digits to the CAT Application:
To enable the normal mode of DISA operation:
7860

In the programming mode, lift the handset
and enter “7860”.  Pause for the
confirmation tone.  Hang up or continue
programming.
7861

In the programming mode, lift the handset
and enter “7861”.  Pause for the
confirmation tone.  Hang up or continue
programming. 
						

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System Timing Parameters
About System Timing Parameters
The default value for the system timing parameters should be suitable for
most applications and will never need to be changed.  There may be
some changes you will desire to make which will affect the operation of
the system under certain conditions.  Any changes made affect all outside
lines and all extensions.
Changing System Timing Parameters
The command to change the system timing parameters requires that each
setting be entered in the order shown.  If you are modifying only a few of
the settings in the list, you should enter the default value, shown with an
“*”, for other parameters which you do not intend to change.
Delay After Each RS232C Character
This determines the amount of delay inserted after a character is sent
across the RS232C port to the printer or PC.  This setting is important
only if you directly connect a computer or dedicated printer to the
RS232C port.
00 0 milliseconds
*01 8 milliseconds
02 16 milliseconds
...
99 792 milliseconds
727

In the programming mode, enter “727”.

Enter the two-digit code for the character
delay: 
						

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Delay After Each RS232C Line
This determines the amount of delay inserted after each line of Call
History information is sent across the RS232C port to the printer or PC.
This setting is important only if you directly connect a computer or
dedicated printer to the RS232C port.
00 0 milliseconds
01 16 milliseconds
...
*04 64 milliseconds
...
99 1584 milliseconds
Switchhook (Flash) Timing
This is the minimum a mount of time necessary to perfor m a switchhook.
If the switchhook is depressed for less than this amount of time, the
system recognizes it as a dial pulse and not as a switchhook (or flash).
The “200 ms” and “300 ms” entries have been included because some
phone instruments do not go on hook cleanly and this can cause an
outside call to be inadvertently placed on hold when trying to hang up on
the call.  The longer switchhook times can help to compensate for these
phones.
0
300 milliseconds ±
 8 ms.
1
200 milliseconds ±
 8 ms.
2
112 milliseconds ±
 8 ms.
3
104 milliseconds ±
 8 ms.
4
96 milliseconds ±
 8 ms.
*5
88 milliseconds ±
 8 ms.
6
80 milliseconds ± 8 ms.
7
72 milliseconds ± 8 ms.
8
64 milliseconds ± 8 ms.
9
56 milliseconds ± 8 ms.

Enter the two-digit code for the line delay:

Enter the “switchhook time” code: 
						

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Reminder Feature Timing
When a call is put on hold, this setting determines the amount of time to
wait to ring the person that placed the call on hold or to ring the Operator
or a Rollover Extension if the extension that placed the call on hold is not
available.
0 25 seconds
1 50 seconds
* 2 175 seconds
3 300 seconds
4 425 seconds
5 550 seconds
6 675 seconds
7 800 seconds
8 925 seconds
9 5 seconds
Outside Line Guard Time
Once an outside call is complete (e.g., one of the parties hangs up), that
particular outside line is inactive for a defined period of time.  This gives
the Central Office an on hook condition for this amount of time.
0 0.75 seconds
1 1.5 seconds
* 2 2.25 seconds
3 3.0 seconds
4 3.75 seconds
5 4.5 seconds
6 5.25 seconds
7 6.0 seconds
8 6.75 seconds
9 7.5 seconds

Enter the “Reminder Feature Timing” code:
This parameter sets the time for calls
placed on hold by an extension.

Enter the “outside line guard time” code: 
						

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Pulse Dialing Timing
These settings relate to pulse mode dialing only.  Break time is the time
for generating a single pulse; it is the amount of time the line goes on-
hook to send a dial pulse.  Make time is the off-hook time between dial
pulses.
0 48 milliseconds
1 56 milliseconds
* 2 64 milliseconds
3 72 milliseconds
4 80 milliseconds
5 88 milliseconds
6 96 milliseconds
7 104 milliseconds
8 112 milliseconds
9 120 milliseconds
0 24 milliseconds
* 1 32 milliseconds
2 40 milliseconds
3 48 milliseconds
4 56 milliseconds
5 64 milliseconds
6 72 milliseconds
7 80 milliseconds
8 88 milliseconds
9 96 milliseconds

Enter the “pulse dialing break time” code:

Enter the “pulse dialing make time” code: 
						

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Tone (DTMF) Dialing Timing
These settings relate to tone (DTMF) mode dialing for speed dialing and
redialing operations.  The duration parameter specifies the length of each
DTMF tone.  The pause time specifies the time between each digit.
0 56 milliseconds
1 64 milliseconds
2 72 milliseconds
3 80 milliseconds
4 88 milliseconds
* 5 96 milliseconds
6 104 milliseconds
7 112 milliseconds
8 120 milliseconds
9 128 milliseconds
0 56 milliseconds
1 64 milliseconds
2 72 milliseconds
3 80 milliseconds
4 88 milliseconds
* 5 96 milliseconds
6 104 milliseconds
7 112 milliseconds
8 120 milliseconds
9 128 milliseconds

Enter the “tone (DTMF) dialing digit
duration” code:

Enter the “tone (DTMF) dialing pause time
between digits” code: 
						

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Switchhook Timing to Outside Line
This sets the time duration for making a switchhook on the outside line.
This would be needed to activate features such as Call Waiting.  The
ability to send a switchhook to an outside line must be enabled for each
outside line.  (See “Programming Outside Lines”, page 30.)
0 96 milliseconds
1 192 milliseconds
2 288 milliseconds
3 384 milliseconds
* 4 480 milliseconds
5 576 milliseconds
6 672 milliseconds
7 768 milliseconds
8 864 milliseconds
9 960 milliseconds
Rollover on Standard Incoming Calls Timing
For incoming calls to outside lines operating in the Standard Incoming
Calls mode, this is the amount of time an incoming call will ring at the
designated extension(s) before the it will start to ring a Rollover
Extension (e. g., voice mail).
0 5 seconds
1 10 seconds
2 15 seconds
3 20 seconds
4 25 seconds
5 30 seconds
6 35 seconds
7 40 seconds
8 50 seconds
* 9 60 seconds

Enter the “outside line switchhook time”
code:

Enter the “Rollover on Standard Incoming
Calls time” code: 
						

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Rollover After Call to Extension
This parameter sets the amount of time an extension will ring in certain
situations before the call is transferred to the Operator or a Rollover
Extension.
¨ An extension specified by an incoming caller in the DISA mode will
ring for this amount of time before being transferred to the Operator
or a Rollover Extension.
¨ If an extension places a call on hold for too long and then does not
answer after the IPS calls back, the call will be transferred to the
Operator or Rollover Extension after this a mount of time.
¨ If a call is transferred to an extension and the transferring extension
hangs up (i.e., blind transfer); the call will ring for this amount of
time before being transferred to the Operator or a Rollover
Extension.
0 5 seconds
1 10 seconds
2 15 seconds
* 3 20 seconds
4 25 seconds
5 30 seconds
6 35 seconds
7 40 seconds
8 50 seconds

Enter the “Rollover after call to Extension
time” code: 
						

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On Hook Time
This defines how long the switchhook button must be depressed for the
system to interpret the signal as a “hang up” instead of a switchhook.
0 192 milliseconds
1 288 milliseconds
2 384 milliseconds
3 480 milliseconds
4 576 milliseconds
5 672 milliseconds
6 768 milliseconds
* 7 864 milliseconds
8 960 milliseconds
9 1056 milliseconds
Speed Dialing Delay Time
The IPS will pause for this amount of time after connecting to an outside
line to dial a speed dial number or to redial the last number before the
first digit is dialed.
0 0.75 seconds
1 1.5 seconds
* 2 2.25 seconds
3 3.0 seconds
4 3.75 seconds
5 4.5 seconds
6 5.25 seconds
7 6.0 seconds
8 6.75 seconds
9 7.5 seconds

Enter the “on hook time” code:

Enter the “speed dialing and redialing delay
time” code: