IPS 308/416 Revision 4 System Guide

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Keep a record of the Private Incoming Line Lists.  Enter the
extension numbers for each outside line configured as a Private
Incoming Line:
Outs ide Line 2 Outs ide Line 3 Outs ide Line 4
Day Night Day Night Day Night
Enter 731 791 732 792 733 793
1st
2nd
3rd
4th
5th
6th
7th
8th
9th
10th
11th
12th
13th
14th
15th
16th 
						

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Setting Incoming Calls to Ring over Paging System
This option allows incoming calls to ring over a paging system in
addition to the operator. Anyone can pick up an extension and press “3”
to answer the call.  This is useful in business es wher e emp loyees are not
seated at desks with phones, or where there is no dedicated
receptionist/operator.  Outside lines must have the Auto-Attendant (or
DISA) mode disabled for this feature to work.  Also, your paging system
must be plugged into the paging system jack of the unit.
To enable a ringback tone over the paging system:
To disable a ringback tone over the paging system:
7810

In the programming mode, lift the handset
and enter “7810”.  Pause for confirmation
tone.
7811

In the programming mode, lift the handset
and enter “7811”.  Pause for confirmation
tone. 
						

							Page 27
Central Office Lines - Programming
Choices in Configuring Central Office (CO) Lines
Each CO line should be configured so that it best suits your needs. The
options that must be decided upon are described below.
1. Do you want to dial ‘9’ or ‘0’ to access an outside line?
You can choose either ‘9’ or ‘0’ as the code for users to dial when
requesting an outside line.
2. Are you using this CO line?
If you do not use all of the CO line ports of the system, then the vacant
ports need to be programmed as Disable.  This will make sur e the IPS
does not allow any extension to connect to this line.
3. How should an incoming call be answered?
If desired, you may select DISA (Direct Inward Station Access) for
answer ing incoming calls.  This feature is also called Auto-Attendant
mode.  In this mode, the IPS will answer (Day and / or Night) and
prompt the incoming caller to enter the digits or code of the desired
extension or department that they wish to speak with. It is suggested that
you read more about DISA on pages 18 and 32 before selecting this
feature so as to better understand its function.
If you choose to use the line so that the call must be answered by an
extension before the outside line is seized, then you will need to enter the
code for “No DISA”.
4. Does your CO line accept tone (DTMF) or pulse (rotary) dialing?
Some older Central Office switches can interpret only pulse or rotary
dialing.  Most new Central Office lines can accept tone or DTMF (Dual-
Tone Multi-Frequency) dialing.  The IPS will need to know how it
should dial digits when it is dia ling a speed dial number or redialing the
last number dialed.  See “Tone or Pulse Dialing Details” on page 49 for
a complete discussion of the dialing mode.
5. Do you want to be able to send a “switchhook” to the CO line?
Sending a “Switch-hook” or “Flash” to the Central Office enables some
Central Office features, such as Call Waiting. Some Central Office
switches will reset the CO line and give a new dial tone in response to a
Flash signal. If a new dial tone is given, the caller could bypass the Call 
						

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Barring (Toll Restriction) protection as the system would not know that a
new dia l tone was received.  If this is a consideration, you may wish to
disable the sending of the “switchhook” signal to the CO line.
The system Flash signal is set at a default value of 480 ms. This default
value should work with most signaling requirements. If not, the timing
duration of this signal may be changed to work with the requirements
suggested by the Central Office for the features that they may provide in
your area (See “Switchhook (Flash) Timing”, page 88).
6. How do you want the incoming lines to ring?
All incoming CO lines will ring into the system. This step is used to
select the manner in which you wish for them to ring according to the use
of the desired CO line.  For each line, you can choose to configure it to
handle incoming calls according to the Standard Incoming Line
configuration or you can configure it to be a Private Incoming Line.
7. Do you want the unit to automatically detect incoming Faxes?
Each CO line can ha ve an assigned FAX extension to allow the system to
automatically direct an incoming fax (when the fax tone is detected) to
an ext ens ion wher e a FAX machine is connect ed.  The CO line must b e
in the DISA mode to allow automatic FAX detection. 
						

							Page 29
Dialing “9” to Access Outside Lines
The syst em is pres et so that users dial “9” to access an outside line and
dial “0” to make an intercom call to the Operator. You may want to
change the “9” to a “0” if this is the standard in your area.
To access an outside line by dialing “0”:
To access an outside line by dialing “9”:
NOTE: If you configure the system so that “0” accesses an outside line,
“9” will then directly dial the operator.  If “9” is the number for outside
line access, then “0” will dial the operator.
7801

In the programming mode, lift the handset
and enter “7801”.  Pause for confirmation
tone.  Hang up or continue programming.
7800

In the programming mode, lift the handset
and enter “7800”.  Pause for confirmation
tone.  Hang up or continue programming. 
						

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Programming Outside Lines
Each outside line must be programmed separately. The programming
procedure is quite simple if you take it step-by-step.  First, decide on the
codes you want to enter for each line. Write the code for each of your
choices in the table provided on the next page. Then program one line at
a time.  The default settings are marked with an asterisk (*).
* 0 No DISA
1 DISA in day mode only
2 DISA in night mode only
3 DISA always
4 Disable this CO line
0 Pulse dialing, switchhook not allowed.
2 Tone (DTMF) dialing, switchhook not
allowed.
4 Pulse dialing, switchhook allowed.
* 6 Tone (DTMF) dialing, switchhook
allowed.
739

In the programming mode, lift the handset
and enter “739”.

Enter the line number (‘1’ to ‘4’).
(For the IPS 308 model, ‘1’ to ‘3’).

Enter the code for enabling the CO line and
for Auto-Attendant (or DISA) operation.

Enter the code for the desired dialing mode
and switchhook (flashing) capability. 
						

							Page 31 1 Standard Incoming Line in daytime.
Private Incoming Line at night.
2 Standard Incoming Line at night.  Private
Incoming Line in daytime.
* 3 Standard Incoming Line always.
4 Private Incoming Line always.
To Keep a Record of the Programming of the Outside Lines, Enter
the Following:
Enter
“739”Enter
Line #Step 3
CodeStep 4
CodeStep 5
CodeFAX
Ext.Pause
739 1 Pause
739 2 Pause
739 3 Pause
739 4 Pause

Enter the code for the desired incoming
ringing mode.

Enter the two-digit FAX extension (‘00’ –
‘15’) used for automatic FAX detection.
(If automatic FAX detection is not used on
this line, hang up.)

Pause for confirmation tone.  Hang up or
continue programming. 
						

							Page 32
Auto-Attendant (DISA) Feature
About DISA and Direct Caller Access to Extensions
Enabling the Auto-Attendant or DISA (Direct Inward Station Access)
feature for outside lines allows incoming callers to connect themselves
directly to an extension.  The optional Voice Announcement module can
be enabled to lead the caller through options for reaching individual
extensions.  The IPS can also be progra mmed to listen for an incoming
FAX tone and route the call dir ect ly to the ext ens ion wher e t he FAX
machine is located.
Setting DISA as enabled or disabled is done as part of setting the
command sequence for “Programming Outside Lines” (see page 27).
This is done separately for each line. You have the option of enabling
DISA at all times, during regular business hours (Day Mode), or after
regular business hours (Night Mode).
In the IPS there is only one Voice Announcement module and one circuit
to collect the digits coming from the outside caller when the call is
answered in the DISA mode.  If two incoming calls are received at the
same time and both outside lines operate in the DISA mode, the second
incoming call will continue to ring and will not be answered until after
the caller on the first line has made their DISA selection.
After the IPS answers the incoming call and the optional voice
announcement module is playing the recorded message, the incoming
caller can dial:
‘0’: to call the Operator.
‘1xx’: to ring extension “1xx” where “xx” is the
extension number (“00” to “99”) assigne
d
using the Configure Extension command
(see Page 11).
‘2’, ‘3’, ‘4’, or ‘5’: to  ring  the  first  available  extension  i
n
Hunt Group 2, 3, 4, or 5 (see page 43).
‘6’ or ‘7’: to invoke the DOSA feature (see page 41). 
						

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Recording a Voice Announcement
This command allows you to record an announcement to greet callers.
The recording can be made only from Extension #15 (or #07 for IPS
308 model).  (See “Designate An Extension for System Manager” on
page 2 if you need to change the programming extension to 15).
Time the length of your spoken announcement before recording it.  If
you want to record a very short announcement, you can enter the digit ‘0’
at the end of your messa ge which will cause the IPS to ring the Operator.
Sample Announcement
“Hello, you have r eached XYZ Corporation. To send a fax, press the
start button on your fax machine at anytime. If you are calling from a
touch-tone phone, you may enter the extension number of your desired
party at any time. Press ‘2’ to place an order. Press ‘3’ for Customer
Service. Press ‘0’ to reach the Operator.  Press ‘106’ for accounting.
Thank you.”
728

In the programming mode, enter “728”.
Pause for confirmation tone.

Record your announcement by speaking
into the handset.  When you have finished
speaking, keep the phone off the hook
until you hear a confirmation tone.  This
marks the end of the 20 seconds available.
(If the tone cuts you off, re-enter “728” and
record a shorter announcement.)

Hang up or continue with programming. 
						

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Enabling the Voice Announcement
For an outside line operating in the DISA mode, the voice announcement
module ma y be enabled or disabled.  Some hardware models do not ha ve
the voice announce module.  This parameter must be enabled to allow
the IPS to play the voice announcement.  If the voice announcement
module is not enabled, the incoming caller will hear silence after the IPS
answers the call in the DISA mode.
To enable the Voice Announcement Module:
To disable the Voice Announcement Module:
Setting the Length of the DISA Input Time
The length of the Voice Announcement recording is fixed at 20 seconds.
The length of time that the system waits for the incoming caller to make
a choice can be set at 25 seconds or 75 seconds if the Voice
Announcement module is enabled or it can be set at 6 seconds or 12
seconds if the voice announcement module is not enabled.
To set the DISA Input Time at 75 seconds or 12 seconds:
To set the DISA Input Time at 25 seconds or 6 seconds:
7806

In the programming mode, lift the handset
and enter “7806”.  Pause for confirmation
tone.
7807

In the programming mode, lift the handset
and enter “7807”.  Pause for confirmation
tone.
7812

In the programming mode, lift the handset
and enter “7812”.  Pause for confirmation
tone.
7813

In the programming mode, lift the handset
and enter “7813”.  Pause for confirmation
tone.