IPS 308/416 For Use With Ivt-16/16d Key Phone Users Guide

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Key Phone Feature Buttons
FLASH - Sends a switch-hook (i.e., flash) to an outside line.
REDIAL - Automatically redials the last number dialed.
MEM – Accesses the IPS system speed dial numbers and phone programming
options.
CAMP/PARK – Activates the Camp On feature for busy extensions and CO
lines.  Parks CO line calls at busy extensions.
AUTO ANS - Automatically answers intercom calls via “speakerphone”.
TONE/PULSE - Switches between tone (DTMF) and pulse (rotary) dialing.
CLOCK - Displays the time of day.
RING POS - Allows the phone to ring during an incoming call.
CALL ID 
 and CALL ID Á - Shows the status of the active CO lines and
scrolls through the stored Caller ID information.
CO 1 to 4 - Central Office Lines (see Central Office (CO) Lines 1 – 4, Page 6).
DSS 100 to 107 - Direct Station Selection (see DSS (Direct Station Selection)
100-115, Page 6).
DSS 108 to 115 - Direct Station Selection or programmable speed dial/special
function keys.
MSG – Enables the user to illuminate the message waiting lamp (LED) on
another key phone.
PAUSE/BKIN - Inserts a 2-second pause when dialing numbers.  Enables the
user to break-in on other conversations on the system.
DND/FWD – Activates/Deactivates Do Not Disturb and Call Forwarding.
MUTE – Deactivates the microphone (handset or speakerphone).
CONF - Conferences calls with other extensions or outside lines.
XFER - Transfers outside calls to other extensions.
VOL 
 and VOL Á - Adjusts the volume for speakerphone conversations,
handset conversations, and ringing (see Volume 
 and Volume Á Buttons,
Page 8).
HOLD - Places an outside call on hold.
SPKR - Activates speakerphone operation. 
						

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DSS (Direct Station Selection) 100-115
The DSS keys (a.k.a., extension keys) allow you to quickly access another
extension when placing an Intercom call or transferring a CO line call.  The
DSS keys also provide a visual indication as to whether the extension is busy.
DSS keys 108 to 115 can alternatively be used for speed dial numbers.
The following list presents the various states of the DSS key LEDs and what
the state indicates.
¨
 Off -Extension is inactive or in Do Not Disturb mode.
¨
 Red -Extension is active or busy.
¨
 Flashing red with an audible triple beep - This extension is attempting
to call you.
Note : The flashing red indication only occurs when your line is active (i.e.,
you are on the line with another caller).
Central Office (CO) Lines 1 – 4
Definition:
The Central Office or CO is the local telephone company facility where your
telephone lines originate.  Therefore, your telephone lines are often referred to
as CO lines.
The CO line keys allow you to access CO lines to make outside calls.  They also
provide a visual indication as to whether the CO line is busy.
The following list presents the various states of the CO line key LEDs and what
the state indicates.
¨
 Off - CO line is not in use or is unavailable for use.
¨
 Solid Red - CO line is in use by another extension.
¨
 Solid Green - CO line is in use by this extension.
¨
 Slow Flashing Red - CO line has been put on hold by another extension.
¨
 Slow Flashing Green - CO line has been put on hold by this extension.
¨
 Fast Flashing Red - CO line has an incoming call (i.e., the line is
ringing).
¨ Fast Flashing Green - CO line is parked at this extension. 
						

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Dial Pad 0 – 9, Á, #
These dial keys operate in the same manner as any other type of phone. 
						

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Volume  and Volume Á Buttons
The volume (VOL) buttons control multiple functions of the key phone.
¨
 During speakerphone operation, press the volume buttons to increase or
decrease the loudness of the speaker.
¨
 During conversations using the handset, press the volume buttons to
increase or decrease the loudness of the earpiece on the handset.
¨
 When the phone is ringing, press the volume buttons to adjust the loudness
of the ringer.  (You can also press the DND/FWD button during ringing to
silence the ringer.)
Group Listening Mode
A special speakerphone mode, Group Listening Mode, allows the handset and
the speakerphone to be simultaneously active.  This allows one person to talk
into the handset while the speaker is enabled so that others in the room can
hear the caller.  This facilitates a speakerphone-like conversation without the
speaker deactivating each time the microphone is active.  Group Listening
Mode is useful when only one person is talking but others are listening.
To enter Group Listening Mode simply hold down the SPKR button for two
seconds while talking in the handset.  This enables the handset microphone and
disables the speakerphone microphone.  To end Group Listening press the
SPKR button again to enable a private handset conversation or place the
handset on hook to enable a full speakerphone conversation.
 
Note : Depending on speaker volume and the acoustics of your office, it may be
advisable to deactivate Group Listening Mode by pressing the SPKR button
before hanging up.  This will eliminate a momentary squeal. 
						

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LCD Display Features
First Display After Power is Applied
The Liquid Crystal Display (LCD) will show many different messages
concerning the state of the IPS and this extension.  When the power is first
applied to the phone, the LCD will display:
IPSPhoneSystem
InteliData
Initialization Display
The phone must then establish communications with the IPS system.  This
procedure will typically take one or two seconds.
If the above message continues to display on the LCD, then your extension
has probably not been programmed as a key phone extension.  The System
Administrator must configure the IPS system to specify that a key phone is
at this extension.  By default, all IPS extensions are set to communicate
with ordinary, single line telephones.
After communications are established, the phone will give a short beep and
display the following message for about two seconds.
InitializedExtn103
IVT-16,Version-XX-
The actual display on each phone will differ with respect to the extension
number and the current version number of the software (i.e., firmware) in the
phone. 
						

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Inactive Mode Display
After the Initialization Display and whenever the key phone is inactive, the
LCD will display the following message.
FriNightW3:33p
custommsg29-Jan
The actual display you will see may differ in the following ways:
¨
 The “Night” message will display if the IPS is in the Night Mode.  If the
IPS is in the Day Mode, this portion of the display will be blank.
¨
 The headphone symbol (‘W
’) indicates that the IPS is programmed to use a
headset.  This symbol will not appear in the default mode where a headset
is not used.
¨
 The time of day may be displayed in a 12-hour (shown) or a 24-hour
format.  This parameter is set on the IPS unit itself.  In the 24-hour mode,
the hours are displayed as ‘00’ to ‘23’.
¨
 The ‘custom msg’ on the second line of the display can be set to any
desired message.  Typical values might be “Extn 105” or “XYZ Corp.”.
Message Waiting Display
When a Message Waiting command is sent to your phone (e.g., from another
extension), the light associated with the MSG button will blink.  Additionally,
the LCD will display the following message.
Fri3:33p
**Message**29-Jan 
						

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Intercom Calls Ringing at Your Extension
If another extension is making an intercom call to your extension or if another
extension is trying to transfer a CO call to your extension, the light associated
with that extension will flash on your phone, indicating the source of the call.
If the call is an intercom call, the display will show the following message
indicating the physical extension number of the extension, which is calling.
FriNightW3:33p
CallfromExtn102 
						

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LCD Display of Call Information
The IVT-16 key phone can provide a great deal of information about calls
being made from the IPS system.
Incoming Caller ID Message
A Caller ID message from the Central Office can accompany an incoming call
and contains information specifying the phone number and (optionally) the
name of the person who is calling.  In order to receive the Caller ID message,
your CO line must be capable of supplying this information.  Additionally, your
IPS unit must be equipped with Caller ID capability.  When an incoming call is
ringing on a CO line of the IPS, the key phone will display the following
information.
EveAdams
512-555-1212CO#2
Up to twenty characters of the calling name (in this case “Eve Adams”) will be
displayed.
Note : When reviewing stored Caller ID records, only the first 14 characters
are displayed.
Currently Connected CO Line Message
When your extension is connected to a CO line, the LCD will display
information about the call.  If the call is an incoming call and the Caller ID
information is available, the display will appear as follows:
EveAdams0:45
512-555-1212CO#2
The right-most part of the top line will display the call duration in minutes and
seconds.
If the call is an outgoing call or an incoming call for which Caller ID
information is not available, the display will appear as follows: 
						

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#######
0:45CO#2
For outgoing calls, the ‘#’ symbols are replaced by the digits dialed to make the
call.
CO Calls Ringing at Your Extension
When an incoming DISA (Direct Inward Station Access) or Auto-Attendant
call is ringing at your extension and the Caller ID information is available for
that call, the display will appear as follows:
EveAdamsRing
512-555-1212CO#2
If the call is an incoming call for which Caller ID information is not available,
the display will appear as follows:
Ring
CO#2 
						

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CO Calls Being Transferred to Your Extension
When another extension transfers a call to your extension and the call is a CO
call with Caller ID information, the display will appear as follows:
EveAdamsXfer
512-555-1212CO#2
This information is displayed on your LCD even when your line is active (i.e.,
you are on the line with another caller).
If the call is an outgoing call or an incoming call for which Caller ID
information is not available, the display will appear as follows:
Xfer
CO#2
CO Calls Being Parked at Your Extension
When someone at another extension is trying to transfer a call to you, while you
are engaged in another call, they can hang up to park the call at your extension.
You have the option to continue your current conversation, hang up to be
connected to the parked call, or place the current call on hold and be connected
to the parked call.  If the parked call is an incoming call and the Caller ID
information is available, the display will appear as follows:
EveAdamsParked
512-555-1212CO#3
If the parked call is an outgoing call or an incoming call for which Caller ID
information is not available, the display will appear as follows:
Parked
CO#3