Inter-Tel Ivx 500 Installation Manual

TROUBLESHOOTING 
Issue 1, August 1994 INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE 
2.1 To save time, perform the troubleshooting proce- 
dures in the following order: 
(1) 
(2) 
(3) 
(4) 
Check to see that the telephone system(especial- 
ly the single-line card connected to the IVXSOO 
System) is operating properly. 
Check to see that the IVX500 PC is operational. 
Isolate the problem and refer to the appropriate 
troubleshooting chart (see next section). 
If the problem continues to occur,...

INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE TROUBLESHOOTING 
Issue 1, August 1994 
FIGURE 5-l. TROUBLESHOOTING CHART 
SYMPTOM 
I’elephone system unable to 
zommunicate with lVX500 
PC 
SYMPTOM 
Programming PC unable to 
communicate with lVX500 
PC (the monitor may display 
a message about being un- 
able to communicate or los- 
ing its connection) 
PROBABLE CAUSE 
Programming error 
IVX500 PC not detecting 
ring signals (will not an- 
swer) 
Loose or defective cabling 
between the telephone...

TROUBLESHOOTING Issue 1, August 1994 INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE 
FIGURE 5-1. 
TROUBLESHOOTING CHART (CONT’D) 
1 SYMPTOM PROBABLE CAUSE CORRECTIVE ACTION 
Jnable to access desired Programming error Make sure the appropriate number of ports are 
VX500 application (inter- assigned to each IVX500 application. See PRO- 
:om callers hear continuous GRAMMING, page 3-25. Also, make sure the 
inging; outside callers are telephone system’s single-line ports are pro- 
.erouted to the...

INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE TROUBLESHOOTING 
Issue 1, August 1994 
FIGURE 5-l. TROUBLESHOOTING CHART (CONT’D) 
sponding properly 
PROBABLE CAUSE CORRECTIVE ACTION 
User error The caller must use a DTMP phone to enter digits. 
Refer to PEKIURES, page 2-3. 
DTMP tones not being inter- If numbers appear to be misdialed frequently, due 
preted correctly (see NOTE 
to trunk noise or other problems, use the digit 
below) translation feature as described on page 2-5 in 
PEATURES and...

TROUBLESHOOTING 
Issue 1, August 1994 INTER-TEL PRACTICES 
IVX500 INSTALLATION & MAlNT.ENANCE 
FIGURE 5-1. TROUBLESHOOTING CHART (CONT’D) - ‘. 
SYMPTOM PROBABLE CAUSE CORRECTIVE ACTION 
Unable to record any voice Incorrect strap settings on Ensure that all WCs have their jumper straps set 
mail greetings or messages one or more of the VPCs in the proper positions. Refer to step 5 on page 
and/or unable to hear any l-6 in SPECS/INSTALL. 
voice prompts 
Loose/defective cabling be- Check the cabling. 
tween...

INTER-TEL PRACTICES 
IVX500 INSTWTION & MAINTENANCE TROUBLESHOOTING 
Issue 1, August 1994 
FIGURE 5-1. TROUBLESHOOTING CHART (CONT’D) 
SYMPTOM PROBABLE CAUSE CORRECTIVE ACTION 
Audio volume levels from Programming error To adjust the volume level for all of the voice 
IVX500 applications (such 
ports, refer to PROGRAMMING, page 3-57. 
as voice mail and automated 
attendant) are too low or too 
high 
SYMPTOM PROBABLE CAUSE CORRECTIVE ACTION 
No audio from IVX500 ap- Loose or defective cabling Check the...

TROUBLESHOOTING Issue 1, August 1994 INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE 
FIGURE 5-1. TROUBLESHOOTING CHART (CONT’D) . 
WhIPTOM PROBABLE CAUSE CORRECTIVE ACTION 
The IVX500 PC date and/or The IVX500 PC may have 
time is incorrect Set the correct date and time using the System 
been set to match the pro- Maintenance window. See page 3-63 in PRO- 
gramming PC, and the pro- 
GRAMMING. 
gramming PC was incorrect 
SYMPTOM 
Callers from the telephone 
system unable to hear any 
voice prompts...

INTER-TEL PRACTICES 
IVXSOO INSTALLATION % MAINTENANCE TROUBLESHOOTING 
Issue 1, August 1994 
4. CUSTOMER SUPPORT 5.1 
A. TECHNICAL SUPPORT 
4.1 If problems persist when installing or servicing In- 
ter-Tel equipment: While on site and with the proper 
troubleshooting tools available, cett$kd technicians 
may contact Inter-Tel’s Customer Support Department 
for assistance. They can be reached from 7~00,~~. to 
~:OOP.M. Mountain Standard Time at 602-961-9000 or 
l-800-669-5858. 0) 
(2) 
B. EMERGENCY...

INTER-TEL PRACTICES 
IVX500 INSTALLATION & MAINTENANCE REPLACEMENT PARTS 
Issue 1. August 1994 
REPLACEMENT PARTS 
CONTENTS 
PAGE 
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 
2. Ordering Procedure . . . . . . . ..**....................................... 
6-l 
3. Replacement Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
6-l 
4. Recommended Spare Parts . ....

REPLACEMENT PARTS 
INTER-TEL PRACTICES 
Issue 1, August 1994 
IVX500 INSTALLATION & MAINTENANCE 
FIGURE 6-l. REPLACEMENT PARTS (CONT’D) 
RESCRlPTlON PART NlJMBFq 
IVXSOO PC (continued) 
Database Programming Cable Kit (includes the following) . . . . . 828.1273 
Line Cord (two-pair, reversing) . . . . . . . . . . . . . . . . . . . . . . . . 813.1592 
DB9 Modular Adapter (female, non-reversing, four-wire) . . . 804.2420 
DB25 Modular Adapter (female, reversing, four-wire) . . . . . . 804.2425 
DB9-to-DB25...