Inter-Tel Encore Installation, Programming And Maintenance Version 4 Manual

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Software License Agreement
ENCORE MANUAL, Issue 4.0 – July 2002
(d)You hereby acknowledge and agree that the license granted in this agreement is a site
license. I.e., the software may only be installed at the initial end user site licensed for
this software and at no other site without the express written consent and relicensing by
Inter-Tel Integrated Systems, Inc. You acknowledge and agree that you have the respon-
sibility to sublicense the end user of the software with an agreement in...

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Software License Agreement
ENCORE MANUAL, Issue 4.0 – July 2002
trade secrets of the Company. You agree to comply with the terms and conditions of
this Agreement and agree to treat the Program as the confidential and proprietary infor-
mation of the Company.
You shall be solely responsible for the supervision, management and control of your
use of the Program and related products and documentation. You hereby indemnify and
hold harmless the Company and its affiliates (the Indemnified Parties)...

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Overview
ENCORE MANUAL, Issue 4.0 – July 2002OVERVIEW
1
Overview
CONTENTS PAGE
1. Introduction  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
2. About This Manual  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-3
3. System Hardware   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2-4
4. Keysets   . . . . . . . . . ....

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Overview
ENCORE MANUAL, Issue 4.0 – July 2002
Introduction
1. INTRODUCTION
1.1The Encore System is a versatile and easy-to-use telephone system with the following
features:
•Can accommodate up to eight loop-start lines and up to 18 extensions
•Has modular construction that allows it to be upgraded by adding various system
expansion cards
•Can operate with system Keysets or standard single-line telephones
•Has remote access and maintenance capability
•Encore Keysets have a simple-to-use,...

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Overview
ENCORE MANUAL, Issue 4.0 – July 2002
About This ManualOVERVIEW
1
2. ABOUT THIS MANUAL
2.1This Installation, Programming, and Maintenance Manual is your guide to installing,
programming, and maintaining the Encore phone system.
•The Installation chapter covers the system equipment. (page2-1)
•The Features chapter includes a description of the system’s features and provides
instructions for using a Keyset or standard single-line telephone with the system.
(page3-1)
•The Keyset Programming...

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Overview
ENCORE MANUAL, Issue 4.0 – July 2002
System Hardware
3. SYSTEM HARDWARE
3.1The system Key Service Unit houses a CPU and a power supply unit. The CPU pro-
vides six extension interfaces but does not include any line interfaces; at least one Line card is
required for line interfaces. The Main Distribution Frame (MDF) area of the CPU contains the
connection points for all required extension and line cabling. (See page 2-7 for cabling infor-
mation.) 
3.2The CPU also acts as a connection...

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Overview
ENCORE MANUAL, Issue 4.0 – July 2002
KeysetsOVERVIEW
1
4. KEYSETS
4.1The system Keyset, shown below, is specially designed for use with the Encore system.
It features a four-line display that shows prompts and menus with selectable options. This
unique menu-driven interface makes the system simple to use – no codes are needed to pro-
gram and activate features. System programming can also be performed via a Keyset using the
intuitive menu-driven interface.
4.2The Keyset features eight...

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ENCORE MANUAL, Issue 4.0 – July 2002
Feature Summary
5. FEATURE SUMMARY
5.1System, keyset, single-line set, and attendant features are listed below. Those features
marked with an asterisk (*) require additional equipment. For complete descriptions and oper-
ating instructions, refer to the Installation (page 2-1) and Features (page 3-1) chapters.
A. SYSTEM FEATURES
General System Features
•Flexible incoming ring assignments (alternate point answering)
•Flexible night ringing arrangement...

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Overview
ENCORE MANUAL, Issue 4.0 – July 2002
Extension FeaturesOVERVIEW
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B. EXTENSION FEATURES
•Hands-free answering of internal calls on Keysets
•On-hook dialing on Keysets
•Direct line key selection on Keysets
•System/station speed dialing
•Last number redial
•System hold
•Conference calls
•Do-not-disturb
•Camp-on and call waiting
•Call transfer 
•Call forwarding
•∗Headset compatible
6. SYSTEM CAPACITIES
6.1This table details the capacities of various system options available.
Table 1-1:...

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Overview
ENCORE MANUAL, Issue 4.0 – July 2002
System Capacities