Inter-Tel Axxess Standard And Basic Digital Keysets And Axxessory Talk Voice Mail Guide

REMINDER MESSAGES
27AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
REMINDER MESSAGES
Reminder messages are set, like an alarm clock, to signal you at a specified time. You
can select the message and time up to 24 hours in advance.
At the programmed time, the reminder message signals you with eight short tones and
your display shows the message. If your phone is busy, you still hear the tones and the
message displays for 10 seconds during the call, then the display returns after you
hang up....

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REMOTE FEATURE ACCESS
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
REMOTE FEATURE ACCESS
Remote Feature Access allows you to place your phone in Do-Not-Disturb mode or
forward calls, either from another phone or through a special dial-up line. For your
convenience, a pocket-sized guide is attached to the card stapled in the middle of this
guide.
Remote Access Password
This password is used for Remote Feature Access, as described below.
To change the password from your phone:
—Dial ....

REMOTE FEATURE ACCESS
29AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
To turn off Do-Not-Disturb:
—Enter   and hang up.
To turn on Call Forward:
—Enter one of the following Call Forward feature codes.
All Calls ............................ 355
If No Answer .................... 356
If Busy .............................. 357
If No Answer or Busy....... 358
—Enter an extension number or enter an outside line access code followed
by a telephone number.
—Hang up.
To turn off Call Forward:
—Enter...

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PROGRAMMING YOUR FEATURE KEYS
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
PROGRAMMING YOUR FEATURE KEYS
Depending on how your system is programmed, some of your feature keys may be
designated as “user-programmable.” If so, you can program them with any of the fea-
ture codes listed on the back of this user guide or with extension numbers.
To program a user-programmable feature key:
—With the handset in the cradle, dial  .
—Press the feature key you want to program.
—Dial the feature code...

SETTING USER PREFERENCES
31AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
SETTING USER PREFERENCES
Change Volume Levels
The AXXESS system has eight volume settings: handset intercom, handset outside
call, speakerphone intercom, speakerphone outside call, background music, ringing,
handset intercom dial tone, and speakerphone intercom dial tone.
To change a volume level:
—Press the high or low end of the Volume key ( ) to increase or decrease
the volume.
To save your change:
—Press both ends of...

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SETTING USER PREFERENCES
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
Standard And Alternate Keymaps
Each keyset is programmed with a standard keymap that determines where each fea-
ture key appears on the keyset. Each keyset can also have an alternate keymap. If you
have an alternate keymap, you can switch between the keymaps by dialing this feature
code.
To switch between keymaps when your phone is idle:
—With the handset in the cradle, dial  .
To switch between keymaps during a call:...

SECONDARY EXTENSION APPEARANCES
33AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
SECONDARY EXTENSION APPEARANCES
The Secondary Extension Appearances feature allows calls that are ringing or on indi-
vidual hold at one “primary” phone to appear on a “secondary extension key” at
another keyset. For example, a secretary or assistant can have a secondary extension
key for a supervisors phone, or one keyset can have several secondary extension
keys, each associated with a different primary phone....

34
AGENT HELP
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
AGENT HELP
Your telephone system may be programmed to support the Agent Help feature, which
allows you to request help from a designated “Agent Help Extension” (usually your
supervisor) during a call. When your request call rings at the Agent Help Extension,
the supervisor can choose to join the call or reject the request.
If the Agent Help Extension is a keyset, the keysets microphone is muted and the
supervisor cannot be heard...

INSTRUCTIONS FOR HUNT GROUPS
35AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
INSTRUCTIONS FOR HUNT GROUPS
Your system may be programmed with “hunt groups.” These are groups of phones
that share a common extension number in addition to having individual extension
numbers. (A phone that is part of a hunt group can be called directly using its individ-
ual extension number.) The phone or phones that receive the call when a hunt group
extension number is dialed is determined by a list programmed...

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INSTRUCTIONS FOR HUNT GROUPS
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
ACD Hunt Group Login And Logout
Agents can log in to and out of the ACD hunt group at any time. While logged in, the
agent will receive calls through the ACD hunt group. When the agent is logged out,
calls to that ACD hunt group will bypass the agent. If your phone is in an ACD hunt
group, use the following procedures to log in and out.
To log in to all of your ACD hunt groups at once using the ACD Agent...