Inter-Tel Axxess Standard And Basic Digital Keysets And Axxessory Talk Voice Mail Guide

							REMINDER MESSAGES
27AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
REMINDER MESSAGES
Reminder messages are set, like an alarm clock, to signal you at a specified time. You
can select the message and time up to 24 hours in advance.
At the programmed time, the reminder message signals you with eight short tones and
your display shows the message. If your phone is busy, you still hear the tones and the
message displays for 10 seconds during the call, then the display returns after you
hang up. (Reminder displays interrupt, but do not affect, programming.)
There can be up to 20 different Reminder messages in your telephone system. They
can be changed by the system administrator, installer, or programmer. Your trainer or
system administrator will give you a list of Reminder Messages for your system. You
can list them here for your convenience:
To request a reminder message:
—With the handset in the cradle, dial  .
—Dial the desired two-digit number for the message that you want OR press the
high or low end of the Volume key ( ) scroll through the messages.
—While the desired message is displayed, press  .
—Enter the time you wish to receive the message in hours and minutes. For exam-
ple, 0900 = 9:00. (If you dial three digits, such as 900 for 9:00, press  .)
—If your system is set for 12-hour display format, press   for AM or   for PM.
(If it is set for 24-hour format, you do not need this step.)
To cancel all reminder message requests before they signal you:
—With the handset in the cradle, dial  .
To clear a received reminder message (you hear eight short tones and see a reminder
message display):
—With the handset in the cradle, press  .
DEFAULT MESSAGENEW MESSAGEDEFAULT MESSAGENEW MESSAGE
01 MEETING 11 CALL ENGINEERING
02 STAFF MEETING 12 CALL MARKETING
03 SALES MEETING 13 CALL ACCOUNTING
04 CANCEL MEETING 14 CANCEL DND
05 APPOINTMENT 15 CANCEL CALL FWD
06 PLACE CALL 16 TAKE MEDICATION
07 CALL CLIENT 17 MAKE RESERVATION
08 CALL CUSTOMER 18 REVIEW SCHEDULE
09 CALL HOME 19 LUNCH
10 CALL CORPORATE 20 REMINDER
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REMOTE FEATURE ACCESS
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
REMOTE FEATURE ACCESS
Remote Feature Access allows you to place your phone in Do-Not-Disturb mode or
forward calls, either from another phone or through a special dial-up line. For your
convenience, a pocket-sized guide is attached to the card stapled in the middle of this
guide.
Remote Access Password
This password is used for Remote Feature Access, as described below.
To change the password from your phone:
—Dial .
—Enter your current password, followed by  . (At default the password is your
extension number.)
—Enter the new password followed by
 . You hear a confirmation tone.
—Enter the new password again for verification followed by  . You hear a confir-
mation tone.
To change the station password using remote programming: See below.
Remote Feature Access
—EITHER, Call your AXXESS number (provided by your system administrator). If
required, enter your password. 
OR, Use any phone on the system.
—Enter .
—Enter your extension number.
—Enter your password followed by  . You can now use any of the following fea-
tures.
To change the station password using Remote Programming:
—Enter .
—Enter the new password, followed by  .
—Enter the new password again for verification, followed by  .
To turn on Do-Not-Disturb:
—Enter .
—Enter message number (01-20) and, if desired, enter the optional second-
line message text.
—Hang up.
Continued on next page
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							REMOTE FEATURE ACCESS
29AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
To turn off Do-Not-Disturb:
—Enter   and hang up.
To turn on Call Forward:
—Enter one of the following Call Forward feature codes.
All Calls ............................ 355
If No Answer .................... 356
If Busy .............................. 357
If No Answer or Busy....... 358
—Enter an extension number or enter an outside line access code followed
by a telephone number.
—Hang up.
To turn off Call Forward:
—Enter   and then press   and hang up.
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PROGRAMMING YOUR FEATURE KEYS
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
PROGRAMMING YOUR FEATURE KEYS
Depending on how your system is programmed, some of your feature keys may be
designated as “user-programmable.” If so, you can program them with any of the fea-
ture codes listed on the back of this user guide or with extension numbers.
To program a user-programmable feature key:
—With the handset in the cradle, dial  .
—Press the feature key you want to program.
—Dial the feature code or extension number you want to store under that key.
(Refer to the back of this guide for default feature codes.)
To return all feature keys to their original default values:
—With the handset in the cradle, dial  .
To display the current feature key values:
—With the handset in the cradle, dial  .
—Press the feature key(s) you want displayed.
—Press   to hang up.
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SPKR 
						

							SETTING USER PREFERENCES
31AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
SETTING USER PREFERENCES
Change Volume Levels
The AXXESS system has eight volume settings: handset intercom, handset outside
call, speakerphone intercom, speakerphone outside call, background music, ringing,
handset intercom dial tone, and speakerphone intercom dial tone.
To change a volume level:
—Press the high or low end of the Volume key ( ) to increase or decrease
the volume.
To save your change:
—Press both ends of the Volume key at the same time.
Select Ring Tone
To select the type of ring tone for your phone:
—With the handset in the cradle, dial  .
—Do one of the following to select your ring tone:
 •Press   for no ringing.
 •Press the high or low end of the Volume key ( ) to scroll to the
desired tone.
 •Dial 1-9 to select a specific tone.
—When you hear the tone you want, press  .
Background Music
If your telephone system is equipped with a music source, you can listen to music
through your speaker. 
To enable or disable background music:
—Dial .
Returning To Default Operation
This feature returns volumes to default levels; cancels do-not-disturb, manual call for-
warding, background music, and queue requests; and restores handsfree mode, pages,
hunt group calls, and system forwarding all at once.
To return your phone to default:
—Dial .
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SETTING USER PREFERENCES
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
Standard And Alternate Keymaps
Each keyset is programmed with a standard keymap that determines where each fea-
ture key appears on the keyset. Each keyset can also have an alternate keymap. If you
have an alternate keymap, you can switch between the keymaps by dialing this feature
code.
To switch between keymaps when your phone is idle:
—With the handset in the cradle, dial  .
To switch between keymaps during a call:
—While on a call, press   and dial  .
Automatic Call Answer
The “Automatic Call Answer” feature determines the method you will use to answer
outside calls and intercom calls. You can choose to answer simply by lifting the hand-
set (or pressing the Speaker key). Or, you can choose to answer by first lifting the
handset (or pressing the Speaker key) and then pressing the flashing key.
To specify how ringing outside calls are answered:
—With the handset in the cradle, dial   to turn on or off automatic line
answer (If you turn it on, you will answer outside calls automatically by lifting
the handset).
To specify how ringing (non-handsfree) intercom calls are answered:
—With the handset in the cradle, dial   to turn on or off automatic intercom
answer (If you turn it on, you will answer ringing intercom calls automatically by
lifting the handset).
Multilingual Capability
Your telephone system may provide a choice between English and Japanese prompts
and displays. An option in the database determines the language that will be used by
each phone. If your phone is programmed for English, all displays appear in English
and all AXXESSORY Talk voice mail prompts are delivered in English (unless
changed, as outlined below). If programmed for Japanese, all displays appear in Japa-
nese (Katakana) characters and all voice prompts are played in Japanese. By default,
all phones are set for English.
User-programmed messages can include English or Japanese characters, or a combi-
nation. In displayed lists, such as directories, the English characters are alphabetized
before the Japanese characters. Therefore, Japanese names will appear after the
English names.
To change the assigned language for your phone:
—Dial   to change between English and Japanese, as desired. Your display
shows the current language.
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							SECONDARY EXTENSION APPEARANCES
33AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
SECONDARY EXTENSION APPEARANCES
The Secondary Extension Appearances feature allows calls that are ringing or on indi-
vidual hold at one “primary” phone to appear on a “secondary extension key” at
another keyset. For example, a secretary or assistant can have a secondary extension
key for a supervisors phone, or one keyset can have several secondary extension
keys, each associated with a different primary phone. 
There are two ways the installers can make a secondary extension key. They can cre-
ate a non-programmable secondary extension key that cannot be changed at your key-
set. Or, they can make a programmable secondary extension key so that you can
determine the associated phone for the key, as outlined below. In addition, the
installer can program your phone to ring when a given number of calls are waiting at
the primary phone.
To display the current secondary extension key assignment(s):
—With the handset in the cradle, dial  .
—Press the secondary extension key(s) you want displayed.
To assign a primary phone to a secondary extension key (if enabled):
—With the handset in the cradle, dial  .
—Press the secondary extension key and dial the desired extension number.
If you have a secondary extension key, it functions as follows:
•When a call is ringing or holding on any Call key at the primary phone, pressing
your flashing secondary extension key for that phone will answer the call.
•If your secondary extension key is unlit, pressing the key places an intercom call
to the primary phone.
Note If the key is flashing, you can still place an intercom call to the primary phone
without answering the incoming call by pressing   before pressing the flashing sec-
ondary extension key. (Or, of course, you can just dial the primary phones extension
number.)
After answering a call on the secondary extension key, you can transfer it back to the
primary phone using one of the following methods:
•Transfer to hold: To transfer the call to hold at the primary phone, press the sec-
ondary extension key, announce the call (if desired), and then hang up.
•Transfer to ring: To transfer the call to the primary phone, press   and
then the secondary extension key. You can announce the call, if desired, before
hanging up to complete the transfer.
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TRANSFER 
						

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AGENT HELP
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
AGENT HELP
Your telephone system may be programmed to support the Agent Help feature, which
allows you to request help from a designated “Agent Help Extension” (usually your
supervisor) during a call. When your request call rings at the Agent Help Extension,
the supervisor can choose to join the call or reject the request.
If the Agent Help Extension is a keyset, the keysets microphone is muted and the
supervisor cannot be heard unless he or she presses the MUTE key. If the Agent Help
Extension is a single-line set, the supervisor can be heard as soon as the conference is
established. In either case, the supervisor can hear all other parties on the call.
To use the Agent Help feature while on a call:
—Press   and dial  . If you hear repeating tones, the Agent Help fea-
ture is not available at your phone, you already have four parties in your call, not
enough system circuits are currently available, or the Agent Help Extension is in
do-not-disturb.
—If required, dial the Agent Help Extension number. (Your phone may be pro-
grammed to automatically dial the number, or you may be required to dial it.)
—If the Agent Help Extension accepts the call, you hear the Agent Help tone, if it is
enabled, and the supervisor can monitor or join your call.
—If the Agent Help Extension rejects the call, you hear a confirmation tone and the
display shows AGENT HELP REJECTED.
To respond to an Agent Help request at a display keyset
—When you receive an Agent Help, your display shows  REQUESTS
HELP. You can do one of the following:
 •To accept the call: Answer as usual. Your microphone is muted and you
cannot be heard by either party unless you press 
.
 •To reject the call: Press dial  .
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MUTE
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							INSTRUCTIONS FOR HUNT GROUPS
35AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
INSTRUCTIONS FOR HUNT GROUPS
Your system may be programmed with “hunt groups.” These are groups of phones
that share a common extension number in addition to having individual extension
numbers. (A phone that is part of a hunt group can be called directly using its individ-
ual extension number.) The phone or phones that receive the call when a hunt group
extension number is dialed is determined by a list programmed in your telephone sys-
tems software.
To Turn On Or Off Hunt Group Calls
If you are a member of a hunt group, you can use the following Hunt Group Remove/
Replace feature code to determine when you will receive hunt group calls.
—Dial   to stop or restart hunt group calls.
ACD Hunt Groups
Some hunt groups use a special feature called “Automatic Call Distribution” (ACD)
that distributes the hunt group calls equally among the available members. ACD hunt
group members are referred to as “agents.” Agents log in to the ACD hunt group to
receive calls and log out to halt ACD hunt group calls. 
ACD Agent IDs
There is an ACD hunt group option that allows the use of Agent ID numbers in place
of extension numbers in the hunt group list. 
An ACD hunt group can be programmed to circulate calls to agents in two ways:
•Agent IDs: If the hunt group is programmed to use ACD Agent IDs, each agent
is assigned an Agent ID number to enter during the login procedure (described on
the next page). The hunt group calls are routed to logged-in agents, according to
their Agent ID number instead of their extension number. Because the Agent ID
is not associated with any extension, the agent can use any phone in the system to
log in and does not have to use the same phone every time.
•Members: If the hunt group is not programmed to use Agent IDs, it will have a
pre-programmed list of phones and will send calls to the phones where agents are
logged in.
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INSTRUCTIONS FOR HUNT GROUPS
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
ACD Hunt Group Login And Logout
Agents can log in to and out of the ACD hunt group at any time. While logged in, the
agent will receive calls through the ACD hunt group. When the agent is logged out,
calls to that ACD hunt group will bypass the agent. If your phone is in an ACD hunt
group, use the following procedures to log in and out.
To log in to all of your ACD hunt groups at once using the ACD Agent Login/Logout
feature code: 
—With or without the handset lifted, dial  . 
If you were already logged in, the display shows AGENT LOGGED OUT OF
ALL ACDS and you hear a confirmation tone. 
To log in to one or more hunt groups using the ACD Agent Login feature code: 
—With or without the handset lifted, dial  . The display shows AGENT
LOGIN ACD NUMBER. 
—Enter the desired ACD hunt group number. (Or you can press   to log in to all
of your ACD hunt groups at once.) 
If you entered an invalid hunt group number, the display shows NOT AN ACD
HUNT GROUP and you hear repeating tones.
—The display shows AGENT LOGIN AGENT ID. Then do one of the following:
 •To log into ACD hunt group(s) using Agent IDs: Enter your Agent ID. The
display shows AGENT LOGGED INTO ALL ACDS. You are logged into
the ACD hunt group(s) that you requested above
 that use the Agent ID you
entered in this step. If another Agent ID is already logged in at this phone,
you hear repeating tones and the display shows DIFFERENT AGENT ID
ALREADY USED. You must have the other agent log out before you can
use that phone.
 •To log into ACD hunt group(s) that do not use Agent IDs: Press  . The dis-
play shows AGENT LOGGED INTO ALL ACDS. You are logged into the
ACD hunt group(s) that you requested above
 that do not use Agent IDs. 
If you were already logged in, the display shows ALREADY LOGGED INTO
. 
If you are not a member of the entered hunt group, the display shows NOT AN
AGENT IN THIS HUNT GROUP and you hear repeating tones. Start over.
—If off hook, hang up. Repeat this procedure to log into additional ACD groups, if
necessary.
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