Inter-Tel Axxess Standard And Basic Digital Keysets And Axxessory Talk Voice Mail Guide

							INSTRUCTIONS FOR HUNT GROUPS
37AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
To log out of one or more ACD hunt group:
—EITHER, Dial   to log out of all of your ACD hunt groups at once. The
display shows AGENT LOGGED OUT OF ALL ACDS and you hear a confir-
mation tone. Hang up if off hook.
OR, With or without the handset lifted, dial  . One of the following dis-
plays will appear:
 •If you were logged in to only one hunt group, the display shows AGENT
LOGGED OUT OF . The procedure is complete. 
 •If you were logged in to more than one hunt group, the display shows
AGENT LOGOUT ACD NUMBER. Dial the extension number of the
desired ACD hunt group.
 •If you were not logged in to any hunt group, the display shows NOT
LOGGED INTO ANY ACD GROUP.
—If off hook, hang up.
ACD Agent Wrap-Up Terminate
Each time you end an ACD hunt group call, a timer is started. Until that timer expires,
you will not receive another call through any ACD hunt group. If you wish to end the
wrap-up session before the timer expires, you can use the following procedure.
To terminate the ACD Agent wrap-up period before the timer expires:
—With the handset in the cradle, dial   . (If you were not logged in to an
ACD hunt group, the display shows CANNOT ACCESS RESERVED FEA-
TURE.)
ACD Agent ID Automatic Connect Flag
If the “ACD Agent ID Automatic Connect” option is programmed for your hunt
group, and you are using a headset, ACD hunt group calls will automatically be con-
nected following a short ring burst. 
When you log in as an ACD Agent or remove your phone from do-not-disturb mode
while you are logged in, the first call you receive will ring until you answer it. How-
ever, every time an ACD hunt group call is received after the first call, you will hear
the ring burst in the headset and the call will be automatically connected. 
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ENTERING YOUR MAILBOX
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide

The first time you use your Voice Mail mailbox, you need to initialize it, as described
on page 7.
ENTERING YOUR MAILBOX
When you enter your mailbox, the system may play one of the following messages:
•Mailbox almost full or full: If your mailbox is full, no new messages can be
received until you delete waiting or saved messages.
•Message count: The system tells you how many messages are waiting to be
heard, if any, and how many are priority messages.
•Remote messaging: The system will indicate whether primary or alternate
remote messaging is selected when remote messaging is enabled. It will also alert
you if a programming error has been detected and/or whether it encountered busy
system resources when attempting to place a remote messaging call.
Enter your mailbox by following these steps:
—Dial the Voice Mail extension number. (You hear the main menu.)
—During or after the greeting, press   to identify yourself as a subscriber.
—Enter your mailbox number and your personal password (if programmed). Then
press  . (If you do not have a password, just press  .)
If your MSG key is lit and you have a message from Voice Mail:
—Lift the handset OR press  . 
—Press .
—Enter your personal password and press  .
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							LISTENING TO MESSAGES
39AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
LISTENING TO MESSAGES
Whenever you enter your mailbox, you are told how many new and saved messages
you have. 
To listen to messages:
—Enter your mailbox as described on page 38.
—EITHER, Press 
 to listen to your new messages.
OR, Press   to listen to your saved messages.
—The system plays each message in the queue selected. While you are listening to
a message, you can use the following options:
 •Press 
 to skip to the end of the recording.
 •Press   to back up.
 •Press   to pause. (Then press any key to continue.)
 •Press   to skip ahead.
 •Press   to lower the volume.
 •Press   to play the message envelope again.
 •Press   to raise the volume.
 •Press   to save the new message in your mailbox.
 •Press   to delete the message from your mailbox.
—When the message has finished playing, you have the following options:
 •Press   to replay the message from the beginning.
 •Press   to reply to the message. You can then do one of the following:
—Press   to leave a voice mail message for the caller. If the caller had a
mailbox number, it will ask you to verify the destination by pressing  .
If the number was not associated with a mailbox, it will ask you to enter
a mailbox number. If the message was from an outside caller, you cannot
leave a voice mail message.
—Press   to make a return call. Your call will be transferred automati-
cally to the caller’s extension or telephone number, if available. If the
extension number is not available, you will have the option of leaving
voice mail. If the telephone number is not available, you cannot reply to
the message.
 •Press   to forward a copy of the message to another subscriber. If you want
to include introductory comments, press   and record an introduction. If
not, press   to forward the message without an introduction.
 •Press   to listen to the previous message.
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UNDELETING VOICE MAIL MESSAGES
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
 •Press   to play the introductory message “envelope” again.
 •Press   to listen to the next message.
 •Press   to save the new message in your mailbox.
 •Press   to delete the message from your mailbox.
UNDELETING VOICE MAIL MESSAGES
This feature allows you to “undo” the Delete Message operation and restore previ-
ously deleted messages. The messages will be restored to your saved-message queue.
You have up to 24 hours to restore your deleted messages. After that, voice mail will
erase them. 
To recover deleted messages:
—Enter your mailbox as described on page 38.
—Press .
—The next prompt gives you the option of recovering deleted messages. Press 
to continue.
—Your options are:
 •Press   to listen to your deleted messages and choose which ones to delete
or recover. After each message you can:
—Press   to replay the message.
—Press   to reply to the message.
—Press   to forward the message to another mailbox.
—Press   to listen to the previous message.
—Press   to replay the message envelope.
—Press   to listen to the next message.
—Press   to recover the message.
—Press   to purge the message from your mailbox.
 •Press   to recover all of your deleted messages and store them as saved
messages.
 •Press   to erase all of your deleted messages.
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							SENDING MESSAGES
41AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
SENDING MESSAGES
—Enter your mailbox as described on page 38.
—Press .
—Dial the desired mailbox number or group list number.
—After hearing the subscribers name, press   to accept it.
—When you hear the tone, record your message.
 •To pause while recording, press  . To continue, press any key.
 •To erase and re-record your message, press 
.
—When you have completed your message, you have the following options:
To  e x i t :  Hang up. OR, press   and go to the next step.
To replay your message: Press . 
To add to your message: Press   and continue your message.
To erase and re-record your message: Press .
To use the special delivery options: Press  . You can perform one or more of
the following steps:
 •Press   to mark the message “private.” (This prevents the recipient from
forwarding it to other subscribers.)
 •Press   to mark the message “certified.” (When a certified message is
heard by the recipient, you will receive a receipt notice.)
 •Press   to mark the message “priority.” (This will place your message
ahead of all other waiting messages in the receiving mailbox.)
 •Press   to cancel delivery options.
 •Press   to deliver the message. (If you wish to mark the message certified,
private, and/or priority, do so before completing this step.)
—After the message has been sent, you may choose either of the following options:
 •Press   and enter another mailbox number to send the message to another
destination.
 •Press   to exit.
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CANCELING UNHEARD MESSAGES
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
CANCELING UNHEARD MESSAGES
You can cancel voice messages you have sent to other voice mailboxes, provided the
messages have not yet been heard by their recipients and they were not sent to a group
list. 
To cancel unheard messages:
—While listening to the voice mail main menu, press  .
—Press .
—When prompted, enter the number of the mailbox that has the unheard message.
Then you will be asked to confirm the mailbox you selected by pressing  .
—It will tell you how many messages you have waiting at the mailbox and play
them for you. After each message, you can:
 •Press   to replay the message.
 •Press   to add to the message.
 •Press   to forward the message to another mailbox
 •Press   to listen to the previous message.
 •Press   to replay the message envelope.
 •Press   to listen to the next message.
 •Press   to save the message in your mailbox and remove it from theirs.
 •Press   to delete the message.
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							PERSONAL OPTIONS
43AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
PERSONAL OPTIONS
Personal Options allow you to customize your mailbox. Voice Mail has the following
personal options:
•Personal Greetings
•Voice Mail Directory Name
•Mailbox Password
•Voice Mail Message “Envelope” Contents
•Remote Messaging
•Fax Destination 
•Call Screening Transfer Method
Each option is described in detail in the following pages.
Recording Your Personal Greetings 
Your primary or alternate greeting is played to callers when they reach your mailbox.
When recording your Voice Mail greeting the following information may be helpful
for your callers:
•Whether you are in the office and where you can be reached
•When you will be returning calls
•For callers who do not wish to leave a message, how to exit (They can press 0 to
return to the operator.)
Here are some sample greetings to help you plan your message:
•Primary Greeting: Hello, this is __________. I am either on another line or
away from desk and cannot take your call at this time. If you need to speak to
someone immediately, please dial zero now. Otherwise, please leave a detailed
message and I will return your call as soon as possible. Thank you.
•Alternate Greeting: Hello, this is __________. I will be away from the office
from day/date until day/date. If you need to speak to someone immediately,
please dial zero now. Otherwise, please leave a detailed message, and I will
return your call when I return. Thank you.
To change your personal greeting:
—Enter your mailbox as described on page 38. Then press   to select the Personal
Options Menu. 
—Press . 
—EITHER, Press   to record and/or enable your primary greeting.
OR, Press   to record and/or enable your alternate greeting. 
OR, Press   to enable the system default mailbox greeting. 
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PERSONAL OPTIONS
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
—If you pressed 1 or 2, the current greeting is played (if one exists). Then do one of
the following:
 •EITHER, Press   to accept the greeting. (Or, press   if you wish to replay
the greeting, press   to add to the greeting, or press   to erase and re-
record the greeting.)
 •OR, Press   to exit without changing your greeting.
Recording Your Voice Mail Directory Name
Your recorded name is used to identify you in the voice mail directory and to verify
your mailbox number when messages are addressed to you.
To change your directory name:
—Enter your mailbox as described on page 38. Then press   to select the Personal
Options Menu. 
—Press  . Your current name is played. (Press   to replay your recorded name,
if desired.)
—Press   to erase and re-record your name.
—When you hear a tone, record your first and last name, then press  .
—Press   again to accept your recorded name. (Or, press   to replay your
recorded name, press   to add to your name, or press   to erase and re-record
your name.)
Mailbox Password
Your password prevents unauthorized access to your mailbox.
To change your password:
—Enter your mailbox as described on page 38. Then press   to select the Personal
Options Menu. 
—Press .
—If you want to have a password, enter a new password, using up to 12 digits.
If you do not want to use a password, skip this step.
—Press  . Voice Mail plays back your password if you entered one. 
—Press   to accept the password as entered. Or, press   if you want to erase and
re-enter your password.
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							PERSONAL OPTIONS
45AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
Voice Mail Message Envelope Contents
Each voice mail message is preceded by an “envelope” message that can include time
and date the message was left, the source of the message, and/or the message length.
To change your message envelope:
—Enter your mailbox as described on page 38. Then press   to select the Personal
Options Menu. 
—Press  . You can then do any of the following:
To enable or disable the time/date option, press  .
To enable or disable the message source option, press . 
To enable or disable the message length option, press  . 
To enable all options, press  . 
To disable the envelope, press  . 
To accept the envelope, press .
To return to the Personal Options menu without changing the envelope, press  .
Remote Messaging
Remote Messaging is a voice mail feature that can be enabled by your installer. If
your mailbox has this feature turned on, you may program a remote programming
“cascade” (a series of up to nine telephone numbers) for the voice mail system to call
when your mailbox receives new messages.
Each mailbox can have a Primary and an Alternate cascade of numbers. Each cascade
can be programmed to be used during specific days and times. For example, if you
want to be paged when you receive a message from 5-10 PM, on weekdays, you can
set up a Primary cascade. If you also want to receive pages for messages marked “pri-
ority” on the weekends, your Alternate cascade could be set for all day on Saturdays
and Sundays. If you need to enter more than one number (just in case the pager num-
ber is busy or out of service) you can enter up to nine numbers for each cascade.
If for some reason Voice Mail is not able to use your remote notification (due to busy
facilities or invalid programming), your mailbox will receive a message stating that
notification could not be completed.
To set up remote messaging:
—Enter your mailbox as described on page 38. Then press   to select the Personal
Options Menu. 
—Press .
—Press   to set up a Primary cascade OR press   to set up an Alternate cascade.
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PERSONAL OPTIONS
AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
—A prompt tells you what the cascades current status is. Perform one of the fol-
lowing steps.
 •To program a cascade level: Press   and enter the number of the level you
wish to program (1-9). You then have the following options:
—To enable or disable the cascade level: Press  . (You cannot enable the
level until a notification number is programmed.)
—To set up or change an extension or telephone number: Press  . Then
press   if it is an extension number OR press   if it is an outside
number. Then enter the number.
—To set up or change a pager number: Press  . Then enter the number.
 •To set up time of day for notification: Press  . Then enter the time you
want the message notification start and stop. Enter the times with two digits
for the hour and two digits for the minutes. If entering the time in 12-hour
format, you will be prompted to press   for AM or press   for PM. 
Note If you wish to have 24-hour notification, program the starting and end-
ing times to be the same.
 •To set up the days of the week for notification: Press  . Then select one
of the following: Press   for Monday-Friday,   for all days, or   to
select individual days. If you selected individual days, you will be prompted
to press digits 1-7 which correspond to the days Sunday through Saturday. 
 •To select all or priority-only message notification: Press . Then press
 for all messages or   for priority messages only.
—The list of options returns. Either select another option, as described above, or
press   to save the settings and exit.
Fax Destination
To change your Fax Destination Number:
—Enter your mailbox as described on page 38. Then press   to select the Personal
Options Menu.
—Press   for More Options and then press . 
—Enter the number of your fax destination, followed by  . 
—To accept press  . Or, to erase the number and re-enter it press  . 
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