HP Z800 Owners Manual

							Status tab
The Status tab shows the overall progress and status of the test scenario as well as the progress and
status of each test. The color coded status are black, blue, green, red, and orange.
The Status tab colors are:
●Waiting (black) — when no test is running
●Running (blue) — when at least one test is currently running
●Passed (green) — when all tests have run successfully, meaning that no hardware error or defect
have been detected
●Failed (red) — when thee tests have detected at least one error with your system
●Canceled (orange) — when the test scenario has been explicitly canceled, in which case no pass
or fail conclusion can be drawn
The available data is:
●Current Loop — Shows the current execution loop out of total number of loops specified in the
Test panel.
●Test Time — Shows the total time elapsed since the beginning of the test execution.
●Test Complete — Shows the number of tests successfully completed out of the total number of
test to execute.
●Cancel button — Push the Cancel button to immediately terminate all currently running tests.
History tab
The History tab shows the history of the past test executions.
The History Log displays all tests that have been executed, the number of times of execution, the number
of times failed, the date each test was executed, and the time it took to complete each test. The Clear
History button will clear the contents of the History Log.
The contents of the History Log may be saved as a HTML file to either floppy or USB flash drive by
clicking the Save button.
Errors tab
The Errors tab displays detailed information about any errors found, as well as any recommended
actions.
The Error Log displays the tests for devices that have failed during the diagnostic testing and includes
the following columns of information.
●The Device section displays the device tested.
●The Test section displays the type of test run.
●The Times Failed is the number of times the device has failed a test.
●The Defect Code provides a numerical code for the failure. The error codes are defined in the Help
tab.
●The Description section describes the error that the diagnostic test found.
●The Reason section describes the likely cause of the error.
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							●The Recommended Repair will give a recommended action that should be performed to resolve
the failed hardware.
●The Warranty ID is a unique error code associated with the specific error on your computer. When
contacting the HP Support Center for assistance with a hardware failure, please be prepared to
provide the Warranty ID.
●The Clear Errors button will clear the contents of the Error Log.
The contents of the Error Log may be saved as a HTML file to either floppy or USB flash drive by clicking
the Save button.
Help tab
The Help tab contains a Vision Help section, and a Test Components section. This tab includes search
and index features. You may also review the HP End User License Agreement (EULA), as well as the
HP Vision Field Diagnostic application version information on this tab.
The various sections located here are:
●The Vision Help section contains information on the major functions of HP Vision Field Diagnostics.
●The Test components section provides a description of each test, as well as the parameters that
may be adjusted when running in Custom test mode.
●The Defect codes section contains information on the numerical error code that may appear in the
Errors tab.
●The Memory test tab section provides information on the HP Memory Test application that may be
launched from the boot menu.
●The HP Support section provides information on obtaining technical support from HP.
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							Saving and printing information in HP Vision Field Diagnostics
You can save the information displayed in the HP Vision Field Diagnostics Survey, History and Errors
tabs to a diskette or a USB flash drive. You can not save to the hard drive. The system will automatically
create an html file that has the same appearance as the information displayed on the screen.
1.Insert a diskette or USB flash drive if running HP Vision Field Diagnostics from CD.
2.Click Save in the bottom on any of the Survey, History or Errors tabs. All three log files will be saved
regardless of from which tab the Save button was clicked.
3.Select the drive onto which you will save the log files and click the Save button. Three html files
will be saved to the inserted diskette or USB flash drive.
NOTE:Do not remove the diskette or USB key until you see a message indicating that the html
files have been written to the media.
4.Print the desired information from the storage device used to save it.
NOTE:To exit HP Vision Field Diagnostics, click the Exit Diagnostics button at the bottom of
the screen. Be sure to remove the USB flash drive or CD from the optical drive.
Downloading the latest diagnostic utility
Follow these steps to download the latest diagnostic utility:
1.Go to 
http://www.hp.com.
2.Select the Support & Drivers link.
3.Select the Download driver and software radio button.
4.Enter your product number (for example, 
800) in the text box, and then press Enter.
5.Select your operating system.
6.Select the Diagnostic link.
7.Locate HP Vision Field Diagnostics and select Download.
8.After the .iso file is downloaded, use CD-ROM burning software to copy the .iso file to an optical
medium.
Diagnostic codes and errors
This section presents diagnostic LED codes, LED color definitions, and POST error messages to help
you troubleshoot problems. It includes these topics:
Topics
Diagnostic LED and audible (beep) codes on page 191
LED color definitions on page 195
POST error messages on page 196
Diagnostic LED and audible (beep) codes
This section describes the front panel LED error and operation codes as well as the audible codes that
might occur before or during the POST.
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							Table 6-8  Diagnostic lights and audible codes
ActivityPossible causeRecommended action
Blue Power LED* on. No
beeps.Workstation on.
N/A
Blue Power LED* blinks
every two seconds.* No
beeps.
Workstation in Sleep mode
(S3-Suspend to RAM).
Select models only.
Blue Power LED* is off.* No
beeps.Workstation in Hibernate
mode (S4-Suspend to disk).
Blue Power LED* blinks
three times*, once per
second.
* No beeps.
Workstation in Sleep mode
(S3-Suspend to RAM).
Select models only.
Blue Power LED* blinks four
times*, once per second.* No
beeps.
Workstation in Hibernate
mode (S4-Suspend to disk).
*User-selectable. See The Computer Setup (F10) Utility
menu on page 34for details.
For the following LED activity and beeps, the beeps are heard through the chassis speaker. Blinks and beeps repeat for 5 cycles, after
which, only the blinks continue to repeat.
Red Power LED blinks two
times, once every second,
followed by a two-second
pause. Two beeps.
CPU thermal protection
activated by either of the
following methods:
●A fan might be blocked
or not turning.
●The heatsink and fan
assembly is not
properly attached to the
CPU.CAUTION:Internal components might be powered even when the
workstation is off. To prevent damage, disconnect the workstation power
cord before you remove a component.
1.Ensure that the workstation air vents are not blocked and the cooling
fan is running.
2.Open the access panel, press power button, and verify that the CPU
fan is spinning. If the CPU fan is not spinning, make sure the fan
cable is plugged into the system board header. Ensure the fan is
fully and properly seated or installed.
3.If fan is plugged in and seated properly, but is not spinning, the
problem might be in the CPU fan. Contact HP for assistance.
4.Verify that the fan assembly is properly attached. If problems persist,
there might be a problem with the CPU heatsink. Contact HP for
assistance.
Red Power LED blinks three
times, once every second,
followed by a two-second
pause. Three beeps.CPU not installed (not an
indicator of bad CPU).1.Verify that the CPU is present.
2.Reseat the CPU.
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							ActivityPossible causeRecommended action
Red Power LED blinks four
times, once every second,
followed by a two-second
pause. Four beeps.Power failure (power supply
is overloaded)CAUTION:Internal components might be powered even when the
workstation is off. To prevent damage, disconnect the workstation power
cord before you remove a component.
1.Open the access panel and ensure that all power connections (18-
pin Main, 10-pin Memory, 8-pin CPU, 6-pin Aux. graphics, 4-pin
HDD bay) are secure on the system board:
2.Check if a device is causing the problem by removing all attached
devices (such as hard, diskette, or optical disk drives, and expansion
cards.) Power on the workstation. If the workstation enters the
POST, power off and replace one device at a time; repeat this
procedure until failure occurs. Replace the device that is causing the
failure. Continue adding devices one at a time to ensure all devices
are functioning properly.
3.Check the power supply functionality.
a. Disconnect the AC power.
b. Remove power supply from system chassis. (See 
Removing the power
supply on page 80 for details.)
c. Plug in the AC power.
If the power supply fan spins and the BIST
** LED lights, the power supply
is functional. The problem might be on the system board. Contact HP for
assistance.
If the power supply fan does not spin or the BIST
** LED does not light, the
problem might be in the power supply. Contact HP for assistance.
Red Power LED blinks five
times, once every second,
followed by a two-second
pause. Five beeps.Pre-video memory errorCAUTION:Internal components might be powered even when the
workstation is off. To prevent damage, disconnect the workstation power
cord before you remove a component.
1.Reseat DIMMs.
2.Replace DIMMs one at a time to isolate faulty module.
3.Replace third-party memory with HP memory.
4.The problem might be on the system board. Contact HP for
assistance.
Red Power LED blinks six
times, once every second,
followed by a two-second
pause. Six beeps.Pre-video graphics error.CAUTION:Internal components might be powered even when the
workstation is off. To prevent damage, disconnect the workstation power
cord before you remove a component.
1.Reseat the graphics card.
2.The problem might be on the graphics card. Contact HP for
assistance.
Red Power LED blinks
seven times, once every
second, followed by a two-
second pause. Seven
beeps.System board failure (ROM
detected failure prior to
video).1.Clear CMOS.
NOTE:Refer to the Maintenance and Service Guide for the
workstation model for detailed information on clearing CMOS.
2.The problem might be on the system board. Contact HP for
assistance.
Table 6-8  Diagnostic lights and audible codes (continued)
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							ActivityPossible causeRecommended action
Red Power LED blinks eight
times, once every second,
followed by a two-second
pause. Eight beeps.Invalid ROM based on bad
checksum.CAUTION:Internal components might be powered even when the
workstation is off. To prevent damage, disconnect the workstation power
cord before you remove a component.
1.Clear CMOS.
NOTE:Refer to the Maintenance and Service Guide for the
workstation model for detailed information on clearing CMOS.
2.Upgrade the ROM using SoftPaq, either from the hard drive, CD,
diskette, or USB removable device (for example., HP Drive Key).
See the ROM Flash section of the Maintenance and Service
Guide at 
http://www.hp.com/support/workstation_manuals. SoftPaq
is a self-extracting executable, which contains instructions for its
use, that enables you to upgrade the ROM. To download the Softpaq
executable, visit 
http://www.hp.com/go/workstationsupport.
3.The problem might be on the system board. Contact HP for
assistance.
Red Power LED blinks nine
times, once every second,
followed by a two-second
pause. Nine beeps.System powers on but does
not start.●The problem might be on the system board. Contact HP for
assistance.
●The problem might be in the CPU. Contact HP for assistance.
Table 6-8  Diagnostic lights and audible codes (continued)
194 Chapter 6   Diagnostics and troubleshooting ENWW 
						

							ActivityPossible causeRecommended action
System does not power-on
and LEDs are not blinking.
No beeps.System unable to power on.CAUTION:Internal components might be powered even when the
workstation is off. To prevent damage, disconnect the workstation power
cord before you remove a component.
To resolve the problem, choose one of the following options:
Press and hold the power button for less than 4 seconds. If the hard drive
LED turns green, then:
1.Remove the expansion cards one at a time and try holding the power
button again for less than 4 seconds.
2.The problem might be on the system board. Contact HP for
assistance.
Press and hold the power button for less than 4 seconds. If the hard drive
LED does not turn on green then:
1.Check that unit is plugged into a working AC outlet.
2.Open the access panel and check that the power button harness is
properly connected to the system board.
3.Check that all power supply cables are properly connected to the
system board.
4.Check the power supply functionality
a. Disconnect the AC power.
b. Remove power supply from system chassis. (See 
Removing the power
supply on page 80 for details.)
c. Plug in the AC power.
If the power supply fan spins and the BIST
** LED lights, the power supply
is functional. The problem might be on the system board. Contact HP for
assistance.
If the power supply fan does not spin or the BIST
** LED does not light, the
problem might be in the power supply. Contact HP for assistance.
*The BIOS option you select controls the blue LED function during these suspend modes.**Some workstation models do not have BIST LED functionality. For BIST information, see the Maintenance and Service
Guide of the workstation.
LED color definitions
The following table describes what each LED light on the workstation front panel signifies.
Table 6-9  LED color definitions
LED stateLED colorSystem status
SolidBlueSystem is on.
FlashingBlueSystem is in Standby.
Solid or flashingRedSystem has experienced an error. ( See POST errormessages on page 196.)
None No light System is in Hibernate, or is off.
Table 6-8  Diagnostic lights and audible codes (continued)
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							POST error messages
The Power-On Self Text (POST) is a series of diagnostic tests that runs automatically when the
workstation is powered on.
Audible and visual messages occur before the operating system starts if the POST encounters a
problem. POST checks the following items to ensure that the workstation system is functioning properly:
●Keyboard
●DIMMs
●Diskette drives
●All mass storage devices
●CPUs
●Controllers
●Fans
●Temperature sensors
●Cables (front/rear panels, audio, and USB ports)
The table shown next describes the POST error messages.
Table 6-10  POST error messages 
Screen messageProbable causeRecommended action
101—Option ROM Checksum
ErrorSystem ROM checksum.Verify the correct ROM:
1.Flash the ROM, if needed.
2.If an expansion card was recently added, remove
it to find out if the problem remains.
3.Clear CMOS. If the message disappears, there
might be a problem with the expansion card
4.Replace the system board.
102—System Board FailureDMA, timers, and so forth, might be set
improperly or might be defective.1.Clear the CMOS.
2.Remove the expansion boards.
3.Replace the system board.
110—Out of memory space for
option ROMsOption ROM for a device could not run
because of memory constraints.Run the Computer Setup (F10) Utility to disable
unneeded option ROMs, and to enable ACP0/USB
Buffers at Top of Memory.
162—Systems Options Error
163—Time and Date Not Set
●Invalid time or date in
configuration memory.
●RTC battery might need
replacement.
●CMOS jumper might not be
properly installed.1.Set the date and time from the Control Panel or in
the Computer Setup (F10) Utility (depending on
the operating system).
2.If the problem persists, replace the RTC battery.
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							Screen messageProbable causeRecommended action
164—Memory Size ErrorMemory configuration is incorrect.1.Run the Computer Setup (F10) Utility or Windows
operating system utilities.
2.Verify that the memory modules are installed
properly.
3.If third-party memory has been added, test the
memory configuration using HP memory.
4.Verify the memory module type.
201—Memory ErrorRAM failure.1.Run the Computer Setup (F10) utility or the
Windows operating system utilities.
2.Be sure that memory and continuity modules are
installed correctly.
3.Verify the memory module type.
4.Remove and replace memory modules one at a
time to isolate faulty modules.
5.Replace faulty memory modules.
6.If the error persists after replacing memory
modules, replace the system board.
202—Memory Type MismatchMemory modules do not match.Replace the memory modules with matched sets.
203—Memory module failed
self-test and failing rank was
disabledDefective memory module.Replace the memory module.
204—Memory module failed
and user rank was disabledImproper module load.Reseat the memory module correctly.
205—Memory high
temperature detectedInsufficient memory module cooling.Verify that a memory module cooling fan is installed and
operating.
206—Memory setup invalidMemory configured incorrectly.Reconfigure the memory modules in the proper slots.
207—Incompatible DIMMs
detectedDIMMs are installed that do not fulfill
system requirements.1.Verify that the memory module type matches
workstation requirements.
2.Insert the DIMM in the proper memory socket.
3.Replace the DIMM if the problem persists.
208—Mismatched DIMMs
detectedInstalled DIMMs are improperly
matched.Verify that matching DIMMs are installed.
209—Memory warning
condition detectedIncorrect memory module type in use.Verify that the memory modules are compatible with
workstation requirements.
212—Failed Processor 0Processor has failed to initialize.1.Reseat the processor in its socket.
2.If the processor does not respond, replace it.
213—Incompatible Memory
ModulesA memory module in the memory
socket identified in the error message
is missing critical SPD information, or
is incompatible with the chipset.1.Verify the memory module type.
2.Insert the DIMM in another memory socket.
3.Replace the module with a DIM conforming to the
SPD standard.
214—DIMM Configuration
WarningDIMMs are not installed correctly (not
paired correctly).See the service label on the workstation access panel
for the correct memory configurations, and reseat the
DIMMs accordingly.
Table 6-10  POST error messages  (continued)
ENWW Diagnostic codes and errors 197 
						

							Screen messageProbable causeRecommended action
215—DIMM Configuration
Error
216—Memory Size Exceeds
Maximum SupportedThe amount of memory installed
exceeds that supported by the
hardware.1.Verify how much memory the workstation
supports.
2.Remove the excess memory.
301—Keyboard ErrorKeyboard failure.1.Reconnect the keyboard with the workstation
powered off.
2.Check the connector for bent or missing pins.
3.Be sure that none of the keys are pressed.
4.Replace the keyboard.
303—Keyboard Controller
ErrorI/O board keyboard controller is
defective or is not set properly.1.Reconnect the keyboard with the workstation
powered  off.
2.Replace the system board.
304—Keyboard or System
Unit ErrorKeyboard failure.1.Reconnect the keyboard with the workstation
powered off.
2.Be sure that none of the keys are pressed.
3.Replace keyboard.
4.Replace system board.
510—Splash Screen image
corruptedSplash Screen image has errors.Update system BIOS.
511—CPU. CPU A, or CPU B
Fan not detectedFan is not connected or is defective.1.Reseat the fan cable.
2.Reseat the fan.
3.Replace the fan.
512—Rear Chassis fan not
detectedRear fan missing, disconnected, or
defective.1.Reseat the fan cable.
2.Reseat the fan.
3.Replace the fan.
513—Front Chassis fan not
detectedFront fan missing, disconnected, or
defective.1.Reseat the fan cable.
2.Reseat the fan.
3.Replace the fan.
514—Memory fan not
detectedMemory fan missing, disconnected, or
defective.1.Verify that the memory fan is installed and
connected properly.
2.Replace the fan.
515—CPU Overtemp ocurrredInsufficient processor cooling or
processor defect.1.If necessary, add a heatsink to the processor and
ensure proper operation.
2.Replace the processor.
516—Chipset fan not detectedChipset fan missing, disconnected, or
defective.1.Ensure that the fan is installed and connected
properly.
2.Replace the fan.
517—Low power CPU
heatsink(s) detected for high
power CPUsInadequate heatsink is installed. Replace the low power heatsink with a high power
heatsink.
Table 6-10  POST error messages  (continued)
198 Chapter 6   Diagnostics and troubleshooting ENWW