HP PhotoSmart Premium C309g User Manual

Solution 2: Make sure paper is loaded correctly in the photo tray
Solution:Make sure you have paper loaded correctly in the photo tray.
For more information, see:
“Load media” on page 13
Cause:The paper was not feeding properly because it was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 3: Remove excess paper from the photo tray
Solution:Do not overload the photo tray; make sure the stack of photo paper fits
within the photo tray and is no higher than the top of...

Photo tray cannot disengage
Solution:Push the output tray all the way down.
Cause:The output tray was not lowered all the way.
Missing HP Photosmart Software
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Install the HP Photosmart Software
•Solution 2: Turn on the product
•Solution 3: Turn on the...

Solution 4: Check the connection from the product to your computer
Solution:Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
product is connected to the computer through a wired, wireless, or Bluetooth
connection, make sure that the...

try printing those files by using the product software. The copies might not be
damaged.
Cause:Some of the files on the inserted memory card or attached storage device
were damaged.
Photos not found
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Reinsert the memory card
•Solution 2: Print photos from the...

File corrupted
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Reinsert the memory card in the product
•Solution 2: Reformat the memory card in your digital camera.
Solution 1: Reinsert the memory card in the product
Solution:Reinsert the memory card. If this does not work, retake the photos with
your...

•Solution 1: Remove all but one memory card
•Solution 2: Remove the memory card and reinsert it correctly
•Solution 3: Push the memory card all the way forward
Solution 1: Remove all but one memory card
Solution:Remove all but one memory card. The product reads the remaining
memory card and displays the first photo stored on the memory card.
Cause:There were two or more memory cards inserted into the product at the same
time.
If this did not solve the issue, try the next solution.
Solution 2: Remove the...

Solution 2: Empty the Recycle Bin on your desktop
Solution:Empty the Recycle Bin on your desktop. You might also need to remove
files from the hard disk; for example, delete temporary files.
Cause:For scanning, there must be at least 50 MB of space available on your
computers hard disk.
Out of disk space
Solution:Close some applications and try the task again.
Cause:The computer did not have enough memory.
Card access error
Try the following solutions to resolve the issue. Solutions are listed in order,...

Use only one card at a time
Solution:You can insert only one memory card at a time.
If more than one memory card is inserted, the attention light will blink rapidly, and an
error message will appear on the computer screen. Remove the additional memory
card to resolve the problem.
Cause:There were two or more memory cards inserted into the product at the same
time.
Card is inserted incorrectly
Solution:Turn the memory card so that the label faces up and the contacts are
facing the product, and then push...

Paper messages
The following is a list of paper-related error messages:
•Ink is drying
•Paper upside down
•Paper orientation error
Ink is drying
Solution:Two-sided printing requires the printed sheets to be dry before printing
on the back side. Wait until the product pulls the printed sheet to print on the back
side.
Cause:Transparencies and some other media require a drying time that is longer
than normal.
Paper upside down
Solution:Load paper in the input tray print side down.
Cause:Paper in the input...

•Ink alert
•Ink cartridge problem
•Ink service capacity warning
•Ink system failure
•Check ink cartridges
•Install printhead and then cartridges
•Non-HP cartridge
•Original HP ink depleted
•Previously used genuine HP cartridge
•Printhead appears to be missing or damaged
•Printhead problem
•Problem with printer preparation
•Ink cartridge is missing, incorrectly installed, or not intended for your product
Cartridges in wrong slot
Solution:Remove and reinsert the indicated ink cartridges into the correct...