HP PhotoSmart Premium C309g User Manual

•Solution 2: Contact HP support
Solution 1: Reset the product
Solution:Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause:The product experienced an error.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution:Write down the error code provided in the message, and then contact HP
support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click...

Solution 2: Contact HP support
Solution:Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:The ink cartridges were not intended for use in this product.
Incompatible printhead
Solution:Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:The...

•Solution 5: Contact HP support
Solution 1: Install the ink cartridges correctly
Solution:Make sure all of the ink cartridges are properly installed. Refer to the
following steps to resolve this error.
To make sure the ink cartridges are properly installed
1.Make sure the product is turned on.
2.Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
The print carriage moves to the center of the product.
NOTE:Wait until the print carriage stops...

5.Press down on any cartridges that are sticking up.
They should snap down into place.
6.If an ink cartridge was sticking up and you were able to snap it back down into
place, close the ink cartridge access door and check if the error message has
gone away.
• If the message has gone away, stop troubleshooting here. The error has been
resolved.
• If the message has not gone away, proceed to the next step.
• If none of the ink cartridges were sticking up, proceed to the next step.
7.Locate the ink...

12.Close the ink cartridge access door, and check if the error message has gone
away.
13.If you still receive the error message, turn the product off, and then on again.
Cause:The indicated ink cartridges were not installed correctly.
If this did not solve the issue, try the next solution.
Solution 2: Close the print carriage latch
Solution:Lift the latch handle and carefully lower it to make sure that the latch
securing the printhead is securely closed. Leaving the latch handle raised can result
in...

Solution 3: Clean the electrical contacts
Solution:Clean the cartridge electrical contacts.
To clean the electrical contacts
1.Make sure the product is turned on.
2.Open the cartridge access door by lifting the blue access handles on the side of
the product, until the door locks into place.
The print carriage moves to the center of the product.
NOTE:Wait until the print carriage stops moving before proceeding.
3.Locate the ink cartridge that is indicated in the error message, and then press the
tab on...

1Ink window
2Electrical contacts
5.Wipe the contacts with a dry swab or lint-free cloth.
6.On the inside of the product, locate the contacts in the printhead.
The contacts look like a set of four copper or gold-colored pins positioned to meet
the contacts on the ink cartridge.
7.Use a dry swab or lint-free cloth to wipe the contacts.
8.Reinstall the ink cartridge.
9.Close the ink cartridge door, and check if the error message has gone away.
10.If you still receive the error message, turn the product off,...

Check to see if your cartridge is still under warranty and the end of warranty date has
not been reached.
•If the end of warranty date has been reached, purchase a new ink cartridge.
•If the end of warranty date has not been reached, contact HP support for service
or replacement.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
For more information, see:
•“Cartridge warranty information” on page 75
•“Replace...

Cause:The product has nearly maximized the ink service capacity.
Ink system failure
Solution:Turn off the product, unplug the power cord, and wait 10 seconds. Then,
plug the power cord back in and turn on the product.
If you continue to receive this message, write down the error code provided in the
message on the product display, and then contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support....

The print carriage moves to the center of the product.
NOTE:Wait until the print carriage stops moving before proceeding.
3.Make sure the ink cartridges are installed in the correct slots.
Match the shape of the icon and color of the ink cartridge with the slot that has
the same shaped icon and color.
4.Run your finger along the top of the ink cartridges to locate any cartridges that
are not snapped completely down.
5.Press down on any cartridges that are sticking up.
They should snap down into place....