HP PhotoSmart Premium C309g User Manual

11.Close the ink cartridge door.
Cause:The printhead or ink cartridges were not installed correctly.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution:Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:There was a problem with the printhead or ink cartridges.
Printhead problem
Try the following solutions to resolve the issue....

Solution 1: Reinstall the printhead
Solution:Check to make sure the printhead is installed and the ink cartridge access
door is closed.
Reinstall the printhead.
To reinstall the printhead
1.Make sure that the product is turned on.
2.Open the ink cartridge door.
3.Remove all of the ink cartridges and place them on a piece of paper with the ink
opening pointing up.
4.Lift the latch handle on the print carriage until it stops.
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5.Remove the printhead by lifting it straight up.
6.Clean the printhead.
There are three areas of the printhead that need to be cleaned: the plastic ramps
on both sides of the ink nozzles, the edge between the nozzles and the electrical
contacts, and the electrical contacts.
1Plastic ramps on the sides of the nozzles
2Edge between nozzles and contacts
3Electrical contacts
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CAUTION:Touch the nozzle and the electrical contact areas only with
cleaning materials and not with your finger.
To clean the printhead
a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area
from the bottom to the top. Do not go past the edge between the nozzles and
the electrical contacts. Clean until no new ink shows on the cloth.
b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and
debris from the edge between the nozzles and the contacts.
c. Use a...

d. Wipe the previously cleaned areas dry with a dry lint-free cloth before
proceeding to the next step.
7.Clean the electrical contacts inside the product.
To clean the electrical contacts in the product
a. Lightly dampen a clean, lint-free cloth with bottled or distilled water.
b. Clean the electrical contacts in the product by wiping with the cloth from top
to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink
shows on the cloth.
c. Wipe the area dry with a dry lint-free cloth...

11.Close the ink cartridge door.
Cause:There was a problem with the printhead.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution:Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:There was a problem with the printhead.
Problem with printer preparation
Solution:Check the print quality of the current print job. If it is not...

3.In the Print Settings area, click Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties
dialog box. In the Print Properties dialog box, click the Features tab, and
then click Printer Services.
The Printer Toolbox appears.
4.Click the Device Services tab.
5.Click Clean the printhead.
6.Follow the prompts until you are satisfied with the quality of the output, and then
click Done.
There are two stages of cleaning. Each stage lasts about two minutes, uses one
sheet of...

The print carriage moves to the center of the product.
NOTE:Wait until the print carriage stops moving before proceeding.
3.Make sure the ink cartridges are installed in the correct slots.
Match the shape of the icon and color of the ink cartridge with the slot that has
the same shaped icon and color.
4.Run your finger along the top of the ink cartridges to locate any cartridges that
are not snapped completely down.
5.Press down on any cartridges that are sticking up.
They should snap down into place....

8.Press the ink cartridge back down into place.
The tab should make a snapping noise when the ink cartridge is correctly seated.
If the ink cartridge did not make a snapping noise, the tab might need to be
readjusted.
9.Remove the ink cartridge from the slot.
10.Gently bend the tab away from the ink cartridge.
CAUTION:Be careful not to bend the tab out more than about 1.27 cm
(0.5 inches).
11.Reinstall the ink cartridge.
It should now snap down into place.
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12.Close the ink cartridge access door, and check if the error message has gone
away.
13.If you still receive the error message, turn the product off, and then on again.
For more information, see:
“Replace the cartridges” on page 72
Cause:One or more of the ink cartridges were not installed.
If this did not solve the issue, try the next solution.
Solution 3: Clean the ink cartridge contacts
Solution:Clean the cartridge electrical contacts.
To clean the electrical contacts
1.Make sure the product is...