HP PhotoSmart Premium C309g User Manual

• If the text is uneven and ragged at one end, clean the printhead, and then print
this diagnostic page again. If this occurs right after a new cartridge is installed,
the automatic device servicing routines may solve the problem in a day or so.
Figure 11-6 Sample text area - uneven ink distribution
• If the text is smeared, check if the paper is curled, clean the printhead, and then
print this diagnostic page again.
Figure 11-7 Sample text area - streaks or smears
4.Look at the alignment pattern above...

12 Solve a problem
This section contains the following topics:
•HP support
•Setup troubleshooting
•Print troubleshooting
•Memory card troubleshooting
•Scan troubleshooting
•Copy troubleshooting
•Errors
HP support
•HP support by phone
•Additional warranty options
HP support by phone
Phone support options and availability vary by product, country/region, and language.
This section contains the following topics:
•Phone support period
•Placing a call
•After the phone support period
Phone support period
One...

[[[[[
•Serial number (located on the back or bottom of the product)
•Messages that appear when the situation occurs
•Answers to these questions:
◦Has this situation happened before?
◦Can you re-create it?
◦Did you add any new hardware or software to your computer at about the time
that this situation began?
◦Did anything else occur prior to this situation (such as a thunderstorm, product
was moved, etc.)?
For the list of support phone numbers, visit www.hp.com/support.
After the phone support period...

product to your computer before the software installation screen prompted you to do so,
you must follow these steps:
Troubleshooting common setup issues
1.Disconnect the USB cable from the computer.
2.Uninstall the software (if you have already installed it).
For more information, see “Uninstall and reinstall the software” on page 86.
3.Restart your computer.
4.Turn off the product, wait one minute, then restart it.
5.Reinstall the HP Photosmart software.
CAUTION:Do not connect the USB cable to the...

1Power connection
2Power cord and adapter
3Power outlet
•If you are using a power strip, make sure the power strip is turned on. Or, try
plugging the product directly into a power outlet.
•Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
•If you plugged the product into a switched outlet, make sure the outlet is switched
on. If it is switched on but still does not...

CAUTION:If the product still does not turn on, it might have a mechanical failure.
Unplug the product from the power outlet.
Contact HP support for service.
Go to: www.hp.com/support. If prompted, choose your country/region, and then
click Contact HP for information on calling for technical support.
Cause:You pressed the On button too quickly.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP to replace the power supply
Solution:Contact HP support to request a power supply...

Cause:The product might not have been turned on.
If this did not solve the issue, try the next solution.
Solution 2: Set your product as the default printer
Solution:Check your computer documentation to change your product to be the
default printer.
Cause:You sent the print job to the default printer, but this product was not the
default printer.
If this did not solve the issue, try the next solution.
Solution 3: Check the connection between the product and computer
Solution:Check the connection from the...

The wrong measurements are showing in menus on the display
Solution:Change the country/region setting.
To set your country/region
1.On the Home Screen, touch the right arrow to view more options.
2.Touch Setup.
3.Touch Preferences.
4.Touch Set Country/Region.
5.Touch the down arrow to scroll through the countries/regions. When the country/
region you want to use appears, touch that country/region.
6.When prompted, touch Yes to confirm your selection.
Cause:You might have selected the incorrect...

The registration screen does not appear
Solution:You can access the registration (Sign up now) screen from the Windows
taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart
Premium C309 series, and then clicking Product Registration.
Cause:The registration screen did not launch automatically.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might...

Print troubleshooting
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Check cartridges
•Check paper
•Check product
•Check the print settings
•Reset the product
•Contact HP support for service
Check cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution...