HP PhotoSmart Premium C309g User Manual

							Solution 2: Make sure paper is loaded correctly in the photo tray
Solution:Make sure you have paper loaded correctly in the photo tray.
For more information, see:
“Load media” on page 13
Cause:The paper was not feeding properly because it was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 3: Remove excess paper from the photo tray
Solution:Do not overload the photo tray; make sure the stack of photo paper fits
within the photo tray and is no higher than the top of the paper-width guide.
Cause:There was too much paper loaded in the photo tray.
If this did not solve the issue, try the next solution.
Solution 4: Make sure the sheets of paper are not stuck together
Solution:Remove the paper from the photo tray and shuffle the paper so it does
not stick together. Reload the paper into the photo tray and try printing again.
Cause:Two or more pieces of paper were stuck together.
If this did not solve the issue, try the next solution.
Solution 5: Make sure the photo paper is not curled
Solution:If the photo paper is curled, place the paper in a plastic bag and gently
bend it the opposite direction of the curl until the paper lies flat. If the problem persists,
use photo paper that is not curled.
Cause:The photo paper was curled.
If this did not solve the issue, try the next solution.
Solution 6: Load one sheet of paper at a time
Solution:Try loading just one sheet of photo paper in the photo tray at a time.
Cause:Paper might not feed properly if you are using the product in an extremely
high- or low-humidity environment.
Photo tray cannot engage
Solution:Remove the output tray, and then replace it. Push the output tray in as
far as it will go. Make sure the output is lowered all the way and lays flat.
Cause:The output tray was not inserted all the way.
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							Photo tray cannot disengage
Solution:Push the output tray all the way down.
Cause:The output tray was not lowered all the way.
Missing HP Photosmart Software
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Install the HP Photosmart Software
•Solution 2: Turn on the product
•Solution 3: Turn on the computer
•Solution 4: Check the connection from the product to your computer
Solution 1: Install the HP Photosmart Software
Solution:Install the HP Photosmart Software that came with the product. If it is
installed, restart your computer.
To install the HP Photosmart Software
1.Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2.When prompted, click Install More Software to install the HP Photosmart
Software.
3.Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
Cause:The HP Photosmart Software was not installed.
If this did not solve the issue, try the next solution.
Solution 2: Turn on the product
Solution:Turn on the product.
Cause:The product was turned off.
If this did not solve the issue, try the next solution.
Solution 3: Turn on the computer
Solution:Turn on the computer
Cause:The computer was turned off.
If this did not solve the issue, try the next solution.
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							Solution 4: Check the connection from the product to your computer
Solution:Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
product is connected to the computer through a wired, wireless, or Bluetooth
connection, make sure that the respective connections are active and the product is
turned on.
For more information on setting up the product and connecting it to your computer,
see the Start Here guide that came with the product.
Cause:The product was not properly connected to the computer.
File messages
The following is a list of file-related error messages:
•Error reading or writing the file
•Unreadable files. NN files could not be read
•Photos not found
•File not found
•Invalid file name
•Supported file types for the product
•File corrupted
Error reading or writing the file
Solution:Check to see if you have the right folder and file name.
Cause:The product software could not open or save the file.
Unreadable files. NN files could not be read
Solution:Reinsert the memory card in the product. If this does not work, retake the
photos with your digital camera. If you already transferred the files to your computer,
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							try printing those files by using the product software. The copies might not be
damaged.
Cause:Some of the files on the inserted memory card or attached storage device
were damaged.
Photos not found
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Reinsert the memory card
•Solution 2: Print photos from the computer
Solution 1: Reinsert the memory card
Solution:Reinsert the memory card. If this does not work, retake the photos with
your digital camera. If you already transferred the files to your computer, try printing
those files by using the product software. The copies might not be damaged.
Cause:Some of the files on the inserted memory card or attached storage device
were damaged.
If this did not solve the issue, try the next solution.
Solution 2: Print photos from the computer
Solution:Take some photos with your digital camera, or if you previously saved
photos on your computer, you can print them using the product software.
Cause:No photos were found on the memory card.
File not found
Solution:Close some applications and try the task again.
Cause:There was not enough available memory on your computer to create a print
preview file.
Invalid file name
Solution:Make sure that you are not using any invalid symbols in the file name.
Cause:The file name you entered was invalid.
Supported file types for the product
The product software only recognizes JPG and TIF images.
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							File corrupted
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Reinsert the memory card in the product
•Solution 2: Reformat the memory card in your digital camera.
Solution 1: Reinsert the memory card in the product
Solution:Reinsert the memory card. If this does not work, retake the photos with
your digital camera. If you already transferred the files to your computer, try printing
those files by using the product software. The copies might not be damaged.
Cause:Some of the files on the inserted memory card or attached storage device
were damaged.
If this did not solve the issue, try the next solution.
Solution 2: Reformat the memory card in your digital camera.
Solution:Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on the card is corrupt, reformat the memory card in your digital
camera.
CAUTION:Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause:The memory card file system was corrupted.
General user messages
The following is a list of messages related to common user errors:
•Memory card error
•Cannot crop
•Out of disk space
•Card access error
•Use only one card at a time
•Card is inserted incorrectly
•Card is damaged
•Card is not fully inserted
Memory card error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
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							•Solution 1: Remove all but one memory card
•Solution 2: Remove the memory card and reinsert it correctly
•Solution 3: Push the memory card all the way forward
Solution 1: Remove all but one memory card
Solution:Remove all but one memory card. The product reads the remaining
memory card and displays the first photo stored on the memory card.
Cause:There were two or more memory cards inserted into the product at the same
time.
If this did not solve the issue, try the next solution.
Solution 2: Remove the memory card and reinsert it correctly
Solution:Remove the memory card and reinsert it correctly. The label of the
memory card faces up and should be readable as you insert it into the slot.
Cause:You had inserted the memory card backwards or upside down.
If this did not solve the issue, try the next solution.
Solution 3: Push the memory card all the way forward
Solution:Remove the memory card and reinsert it in the memory card slot until it
stops.
Cause:You had not fully inserted the memory card.
Cannot crop
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Close some applications or restart your computer
•Solution 2: Empty the Recycle Bin on your desktop
Solution 1: Close some applications or restart your computer
Solution:Close all unnecessary applications. This includes applications that run in
the background, such as screensavers and virus checkers. (If you turn off your virus
checker, remember to turn it back on after you finish.) Try restarting your computer
to clear the memory. You might need to purchase more RAM. Refer to the
documentation that came with your computer.
Cause:The computer did not have enough memory.
If this did not solve the issue, try the next solution.
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							Solution 2: Empty the Recycle Bin on your desktop
Solution:Empty the Recycle Bin on your desktop. You might also need to remove
files from the hard disk; for example, delete temporary files.
Cause:For scanning, there must be at least 50 MB of space available on your
computers hard disk.
Out of disk space
Solution:Close some applications and try the task again.
Cause:The computer did not have enough memory.
Card access error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Remove all but one memory card
•Solution 2: Remove the memory card and reinsert it correctly
•Solution 3: Push the memory card all the way forward
Solution 1: Remove all but one memory card
Solution:Remove all but one memory card. The product reads the remaining
memory card and displays the first photo stored on the memory card.
Cause:There were two or more memory cards inserted into the product at the same
time.
If this did not solve the issue, try the next solution.
Solution 2: Remove the memory card and reinsert it correctly
Solution:Remove the memory card and reinsert it correctly. The label of the
memory card faces up and should be readable as you insert it into the slot.
Cause:You had inserted the memory card backwards or upside down.
If this did not solve the issue, try the next solution.
Solution 3: Push the memory card all the way forward
Solution:Remove the memory card and reinsert it in the memory card slot until it
stops.
Cause:You had not fully inserted the memory card.
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							Use only one card at a time
Solution:You can insert only one memory card at a time.
If more than one memory card is inserted, the attention light will blink rapidly, and an
error message will appear on the computer screen. Remove the additional memory
card to resolve the problem.
Cause:There were two or more memory cards inserted into the product at the same
time.
Card is inserted incorrectly
Solution:Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
If the memory card is not inserted properly, the product will not respond and the
attention light will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause:You had inserted the memory card backwards or upside down.
Card is damaged
Solution:Reformat your memory card in your camera or format your memory card
in a computer by selecting the FAT format. For more information, see the
documentation that came with your digital camera.
CAUTION:Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause:You may have formatted the card on a Windows XP computer. By default,
Windows XP will format a memory card of 8 MB or less and 64 MB or more with the
FAT32 format. Digital cameras and other devices use the FAT (FAT16 or FAT12)
format and cannot recognize a FAT32 formatted card.
Card is not fully inserted
Solution:Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
If the memory card is not inserted properly, the product will not respond and the
attention light will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause:You had not fully inserted the memory card.
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							Paper messages
The following is a list of paper-related error messages:
•Ink is drying
•Paper upside down
•Paper orientation error
Ink is drying
Solution:Two-sided printing requires the printed sheets to be dry before printing
on the back side. Wait until the product pulls the printed sheet to print on the back
side.
Cause:Transparencies and some other media require a drying time that is longer
than normal.
Paper upside down
Solution:Load paper in the input tray print side down.
Cause:Paper in the input tray was upside down.
Paper orientation error
Solution:Insert paper into the input tray with the short edge forward and the print
side down. Slide the paper forward until it stops.
Cause:Paper in the input tray was in landscape orientation.
Power and connection messages
The following is a list of power- and connection-related error messages:
•Improper shutdown
Improper shutdown
Solution:Press the On button to turn the product on and off.
Cause:The last time the product was used, it was not turned off properly. If the
product is turned off by turning off the switch on a power strip or by using a wall switch,
the product can be damaged.
Ink cartridge and printhead messages
The following is a list of printhead and ink cartridge error messages:
•Cartridges in wrong slot
•General printer error
•Incompatible ink cartridges
•Incompatible printhead
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							•Ink alert
•Ink cartridge problem
•Ink service capacity warning
•Ink system failure
•Check ink cartridges
•Install printhead and then cartridges
•Non-HP cartridge
•Original HP ink depleted
•Previously used genuine HP cartridge
•Printhead appears to be missing or damaged
•Printhead problem
•Problem with printer preparation
•Ink cartridge is missing, incorrectly installed, or not intended for your product
Cartridges in wrong slot
Solution:Remove and reinsert the indicated ink cartridges into the correct slots by
matching color of cartridges to color and icon for each slot.
Printing cannot occur without one of each type of ink cartridge inserted into the correct
slot.
For more information, see:
“Replace the cartridges” on page 72
Cause:The indicated ink cartridges were inserted into the wrong slots.
General printer error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Reset the product
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