HP PhotoSmart Premium C309g User Manual

							Check the ink levels
Solution:Check the estimated ink levels in the cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the cartridges until print quality becomes unacceptable.
For more information, see:
“Check the estimated ink levels” on page 71
Cause:The ink cartridges might have insufficient ink.
Check paper
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Use the correct paper type
•Load media correctly
Use the correct paper type
Solution:HP recommends that you use HP papers or any other paper type that is
appropriate for the product. Make sure only one type of paper is loaded at a time.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Cause:The paper type was incorrect or more than one type of paper was loaded.
Load media correctly
Solution:Remove the stack of paper from the input tray, reload the paper, and then
slide the paper width guide inward until it stops at the edge of the paper.
For more information, see:
“Load media” on page 13
Cause:The paper guides were not positioned correctly.
Check product
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Align the printer
•Clean the printhead
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							Align the printer
Solution:Aligning the printer can help ensure excellent print quality.
To align the printer from the HP Photosmart Software
1.Load letter, A4, or legal unused plain white paper into the input tray.
2.In the HP Solution Center, click Settings.
3.In the Print Settings area, click Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties
dialog box. In the Print Properties dialog box, click the Features tab, and
then click Printer Services.
The Printer Toolbox appears.
4.Click the Device Services tab.
5.Click Align the Printer.
The product prints a test page, aligns the print head, and calibrates the printer.
Recycle or discard the page.
Cause:The printer needed to be aligned.
Clean the printhead
Solution:If the previous solutions did not resolve the issue, try cleaning the
printhead.
To clean the printhead from the HP Photosmart Software
1.Load letter, A4, or legal unused plain white paper into the main input tray.
2.In the HP Solution Center, click Settings.
3.In the Print Settings area, click Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties
dialog box. In the Print Properties dialog box, click the Features tab, and
then click Printer Services.
The Printer Toolbox appears.
4.Click the Device Services tab.
5.Click Clean the printhead.
6.Follow the prompts until you are satisfied with the quality of the output, and then
click Done.
There are two stages of cleaning. Each stage lasts about two minutes, uses one
sheet of paper, and uses an increasing amount of ink. After each stage, review
the quality of the printed page. You should only initiate the next phase of cleaning
if the print quality is poor.
If print quality still seems poor after you complete both stages of cleaning, try
aligning the printer. If print quality problems persist after cleaning and aligning,
contact HP support.
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							After cleaning the printhead, print a print quality report. Evaluate the print quality
report to see if the print quality problem still exists.
For more information, see:
“Print and evaluate a print quality report” on page 75
Cause:The printhead needed to be cleaned.
Check the print settings
Solution:Try the following:
•Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to print in grayscale. Or, check
to see if advanced color settings such as saturation, brightness, or color tone, are
set to modify the appearance of colors.
•Check the print quality setting and make sure it matches the type of paper loaded
in the product.
You might need to choose a lower print quality setting if colors are running into
each other. Or, choose a higher setting if you are printing a high-quality photo,
and then make sure photo paper such as HP Advanced Photo Paper is loaded in
the paper tray. For information on using the maximum dpi mode, see “Print using
the maximum dpi” on page 33.
•Make sure the margin settings for the document do not exceed the printable area
of the product.
To select a print speed or quality
1.Make sure you have paper loaded in the input tray.
2.On the File menu in your software application, click Print.
3.Make sure the product is the selected printer.
4.Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5.Click the Features tab.
6.In the Paper Type drop-down list, select the type of paper that you have loaded.
7.In the Print Quality drop-down list, select the appropriate quality setting for your
project.
NOTE:To find out what dpi the product will print based on the paper type
and print quality settings you selected, click Resolution.
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							To check your margin settings
1.Preview your print job before sending it to the product.
In most software applications, click the File menu, and then click Print Preview.
2.Check the margins.
The product uses the margins you have set in your software application, as long
as they are greater than the minimum margins the product supports. For more
information about setting margins in your software application, see the
documentation that came with the software.
3.Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause:The settings were not set correctly.
Reset the product
Solution:Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause:The product experienced an error.
Contact HP support for service
Solution:If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause:You might need assistance to enable the product or software to function
properly.
Memory card troubleshooting
Use this section to solve these memory card problems:
•The product does not read the memory card
•The photos on the memory card do not transfer to my computer
•Photos in a connected digital camera with PictBridge do not print
The product does not read the memory card
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Insert the memory card properly
•Solution 2: Remove the additional memory card
•Solution 3: Reformat the memory card in your digital camera
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							Solution 1: Insert the memory card properly
Solution:Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
If the memory card is not inserted properly, the product will not respond and the
attention light will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause:The memory card was inserted backwards or upside down.
If this did not solve the issue, try the next solution.
Solution 2: Remove the additional memory card
Solution:You can insert only one memory card at a time.
If more than one memory card is inserted, the attention light will blink rapidly, and an
error message will appear on the computer screen. Remove the additional memory
card to resolve the problem.
Cause:You had inserted more than one memory card.
If this did not solve the issue, try the next solution.
Solution 3: Reformat the memory card in your digital camera
Solution:Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on the card is corrupt, reformat the memory card in your digital
camera. For more information, see the documentation that came with your digital
camera.
CAUTION:Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause:The memory card file system was corrupted.
The photos on the memory card do not transfer to my computer
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Install the product software
•Solution 2: Check the connection from the product to your computer
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							Solution 1: Install the product software
Solution:Install the product software that came with the product. If it is installed,
restart your computer.
To install the product software
1.Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2.When prompted, click Install More Software to install the product software.
3.Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
Cause:The product software was not installed.
If this did not solve the issue, try the next solution.
Solution 2: Check the connection from the product to your computer
Solution:Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
product is connected to the computer through a wired, wireless, or Bluetooth
connection, make sure that the respective connections are active and the product is
turned on.
For more information on setting up the product and connecting it to your computer,
see the Start Here guide that came with the product.
Cause:The product was not properly connected to the computer.
Photos in a connected digital camera with PictBridge do not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
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							•Solution 1: Set the camera to PictBridge mode
•Solution 2: Save the photos in a supported file format
•Solution 3: Select photos on the camera for printing
Solution 1: Set the camera to PictBridge mode
Solution:If the camera supports PictBridge, make sure the camera is set to
PictBridge mode. See the user guide that came with the camera for instructions on
how to do this.
Cause:The digital camera was not in PictBridge mode.
If this did not solve the issue, try the next solution.
Solution 2: Save the photos in a supported file format
Solution:Make sure the digital camera is saving photos in a file format that the
PictBridge transfer feature supports (Exif/JPEG, JPEG, and DPOF).
Cause:The images were not in a supported format.
If this did not solve the issue, try the next solution.
Solution 3: Select photos on the camera for printing
Solution:Before you connect the digital camera to the front USB port on the
product, select some photos on the camera for printing.
NOTE:Some digital cameras do not allow you to select photos until after you
have established a PictBridge connection. If this is the case, connect your digital
camera to the front USB port, turn on the camera and change it to PictBridge
mode, and then use the camera to select the photos you want to print.
Cause:You did not select any photos on the camera for printing.
Scan troubleshooting
Use this section to solve these scan problems:
•Scanned image is incorrectly cropped
•Scanned image shows dotted lines instead of text
•Text format is incorrect
•Text is incorrect or missing
Scanned image is incorrectly cropped
Solution:The autocropping feature in the software crops anything that is not part
of the main image. Sometimes this might not be what you want. In that case, turn off
autocropping in the software and crop the scanned image manually, or not at all.
Cause:The software was set to automatically crop scanned pictures.
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							Scanned image shows dotted lines instead of text
Solution:Make a black-and-white copy of the original and then scan the copy.
Cause:If you used the Text image type to scan text that you planned to edit, the
scanner might not have recognized color text. The Text image type scans at 300 x 300
dpi, in black and white.
If you scanned an original that has graphics or artwork surrounding the text, the
scanner might not have recognized the text.
Text format is incorrect
Solution:Some applications cannot handle framed text formatting. Framed text is
one of the scan document settings in the software. It maintains complex layouts, such
as multiple columns from a newsletter, by putting the text in different frames (boxes)
in the destination application. In the software, select the correct format so that the
scanned text layout and formatting are retained.
Cause:The scan document settings were incorrect.
Text is incorrect or missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Adjust the brightness in the software
•Solution 2: Clean the glass and lid
Solution 1: Adjust the brightness in the software
Solution:Adjust the brightness in the software, and then rescan the original.
Cause:The brightness was not set correctly.
If this did not solve the issue, try the next solution.
Solution 2: Clean the glass and lid
Solution:Turn off the product, unplug the power cord, and use a soft cloth to wipe
the glass and the back of the document lid.
Cause:Debris might have been stuck on the glass or on the back of the document
lid. This can cause poor-quality scans.
Copy troubleshooting
Use this section to solve these copy problems:
•Fit to Page is not working as expected
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							Fit to Page is not working as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Scan, enlarge, and then print a copy
•Solution 2: Wipe the glass and the back of the document lid
Solution 1: Scan, enlarge, and then print a copy
Solution: Fit to Page can only enlarge the original up to the maximum percentage
allowed by your model. For example, 200% might be the maximum enlargement
percentage allowed by your model. Enlarging a passport photo by 200% might not
enlarge it enough for it to fit a full-size page.
If you want to make a large copy of a small original, scan the original into the computer,
resize the image in the HP scanning software, and then print a copy of the enlarged
image.
NOTE:Do not use the product to copy onto envelopes or other papers it does
not support. For more information on recommended media, see “Recommended
papers for printing” on page 12.
Cause:You were trying to increase the size of an original that was too small.
If this did not solve the issue, try the next solution.
Solution 2: Wipe the glass and the back of the document lid
Solution:Turn off the product, unplug the power cord, and then use a soft cloth to
wipe the glass and the back of the document lid.
Cause:Debris might have been stuck on the glass or on the back of the document
lid. The product interprets anything it detects on the glass as part of the image.
Errors
This section contains the following categories of messages about your product:
•Product messages
•File messages
•General user messages
•Paper messages
•Power and connection messages
•Ink cartridge and printhead messages
Product messages
The following is a list of product-related error messages:
•Firmware revision mismatch
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							•Memory is full
•Photo tray problem
•Photo tray cannot engage
•Photo tray cannot disengage
•Missing HP Photosmart Software
Firmware revision mismatch
Solution:Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:The revision number of the product firmware did not match the revision
number of the software.
Memory is full
Solution:Try making fewer copies at a time.
Cause:The document you were copying exceeded the memory of the product.
Photo tray problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Load more paper in the photo tray
•Solution 2: Make sure paper is loaded correctly in the photo tray
•Solution 3: Remove excess paper from the photo tray
•Solution 4: Make sure the sheets of paper are not stuck together
•Solution 5: Make sure the photo paper is not curled
•Solution 6: Load one sheet of paper at a time
Solution 1: Load more paper in the photo tray
Solution:If the photo tray is empty or there are only a few sheets remaining, load
more paper in the photo tray. If there is paper in the photo tray, remove the paper,
tap the stack of paper against a flat surface, and reload the paper into the photo tray.
Follow the prompts on the display or the computer screen to continue your print job.
Do not overload the photo tray; make sure the stack of photo paper fits within the
photo tray and is no higher than the top of the paper-width guide.
Cause:There was not enough paper in the photo tray.
If this did not solve the issue, try the next solution.
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