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HP Photosmart C4683 User Manual

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Page 61

•Ink is not filling the text or graphics completely
•
The printout has a horizontal band of distortion near the bottom of a borderless print
•
Printouts have horizontal streaks or lines
•
Printouts are faded or have dull colors
•
Printouts seem blurry or fuzzy
•
Printouts have vertical streaks
•
Printouts are slanted or skewed
•
Ink streaks on the back of the paper
•
The text edges are jagged
Wrong, inaccurate, or bleeding colors
If your printout has one of the following print quality problems, try the...

Page 62

Solution 2: Make sure paper is loaded correctly in the input traySolution: Make sure the paper is loaded correctly and that it is not wrinkled or too
thick.
• Load paper with the side you want to print on facing down. For example, if you
are loading glossy photo  paper, load the paper with the glossy side down.
• Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is
too close to the print head during printing, the ink might be smeared. This can
happen if the paper is...

Page 63

If you are satisfied with the print quality, continue printing in ink-backup mode. Or,
replace the missing print cartridge.
For more information, see:
•“
Ink-backup mode” on page 42
•“
Replace the cartridges” on page 40
Cause: A print cartridge was missing and the product was printing in ink-backup
mode.
If this did not solve the issue, try the next solution.
Solution 5: Check the print settings
Solution: Check the print settings.
• Check the print settings to see if the color settings are incorrect....

Page 64

self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information, see:
“
Check the estimated ink levels” on page 39
Cause: The print cartridges needed to be cleaned or there was insufficient ink.
Ink is not filling the text or graphics completely
Try the following solutions if the ink is not filling the text or image completely so that it
appears that parts are missing or blank.
•
Solution 1: Check the print...

Page 65

For more information, see:
•“
Recommended papers for printing” on page 8
•“
Information on paper” on page 12
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Make sure you are using genuine HP print cartridges Solution: Check to see if your print cartridges are genuine HP print cartridges.
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP pr inters to help you...

Page 66

NOTE:During ink-backup mode, the product can only print jobs from the
computer. You cannot initiate a print job from the control panel (such as printing
a photo from a memory card).
Check to see if your print cartridge is still under warranty and end of warranty date
has not been reached.
• If the end of warranty date has been reached, purchase a new print cartridge.
• If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support . If prompted, choose your...

Page 67

NOTE:For maximum dpi resolution, go to the  Advanced tab, and then select
Enabled  from the  Maximum dpi  drop-down list.
For more information, see:
“
Print using Maximum dpi” on page 23
Cause: The print quality setting was set too low.
If this did not solve the issue, try the next solution.
Solution 3: Rotate the image
Solution: If the problem persists, use the software you installed with the product or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown...

Page 68

Cause:The print quality setting was set too low.
If this did not solve the issue, try the next solution.
Solution 3: If the print cartridge was dropped, wait for it to recover Solution: Allow 30 minutes for the pr int cartridge to recover.
Cause: A tri-color or photo print cartridge was jarred or handled roughly during
installation.
If this did not solve the issue, try the next solution.
Solution 4: Clean the print cartridge nozzles
Solution: Check the print cartridges. If it looks as though there are...

Page 69

Check to see if your print cartridge is still under warranty and end of warranty date
has not been reached.
•If the end of warranty date has been reached, purchase a new print cartridge.
• If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support . If prompted, choose your country/region, and then click
Contact HP  for information on calling for technical support.
Cause: The print cartridge was damaged.
Printouts are faded or have dull colors
Try the following...

Page 70

For more information, see:
•“
Recommended papers for printing” on page 8
•“
Information on paper” on page 12
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: If you are making a copy, place a protective sheet on the glass Solution: If you are making a copy, try placing one or more clear plastic sheet
protectors directly on the glass, and then place the original print side down on top of
the sheet protectors.
Cause: The...
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