HP Photosmart C4683 User Manual

Additional warranty options
Extended service plans are available for the HP Photosmart at additional costs. Go to
www.hp.com/support, select your country/region and language, then explore the services
and warranty area for information about the extended service plans.
Uninstall and rein stall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then
reinstall the software....

To verify that the software is properly installed, double-click the HP Solution Center icon
on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and
Scan Document ), the software has been properly installed.
Setup troubleshooting
This section contains setup troubleshooting information for the product.
Many issues are caused when the product is connected to the computer using a USB
cable before the HP Photosmart software is installed on the computer. If you connected
the...

The product will not turn on
Try the following solutions if there are no light indications, no noise, and no movement
from the product when you turn it on.
•
Solution 1: Make sure you use the power cord that came with the product
•
Solution 2: Reset the product
•
Solution 3: Press the On button more slowly
•
Solution 4: Contact HP to replace the power supply
•
Solution 5: Contact HP support for service
Solution 1: Make sure you use the power cord that came with the product Solution:
•Make sure the power...

Cause:The product experienced an error.
If this did not solve the issue, try the next solution.
Solution 3: Press the  On button more slowly
Solution: The product might not respond if you press the  On button too quickly.
Press the  On button once. It might take a few minutes for the product to turn on. If
you press the  On button again during this time, you might turn the product off.
CAUTION: If the product still does not turn on, it might have a mechanical failure.
Unplug the product from the power...

Once you have installed the software, connecting your computer to the product with
a USB cable is straightforward. Simply plug one end of the USB cable into the back
of your computer and the other into the back of the product. You can connect to any
USB port on the back of your computer.
For more information on installing the software and connecting the USB cable, see
the Setup Guide that came with the product.
Cause:The USB cable was connected before the software was installed.
Connecting the USB cable...

•Check the USB cable. If you are using an older cable, it might not be working
properly. Try connecting it to another product to see if the USB cable works. If
you experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
• Make sure your computer is USB ready and that you are using a supported
operating system. For more info rmation, see the Readme file.
• Check the connection from the product to your computer. Verify that...

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happensSolution: If the installation does not run automatically, you can start it manually.
To start the installation from a Windows computer
1. On the Windows taskbar, click  Start.
2. Depending on your operating syst em, do one of the following:
• In Windows Vista: In  Start Search, type d:\setup.exe , and then press
Enter .
• In Windows XP: Click  Run (or click  Accessories , and then Run). When the
Run  dialog box appears, type...

CAUTION:If the computer is manufactured by HP or Compaq,  do not
remove any applications other than those listed below.
• HP Imaging device functions
• HP Document Viewer
• HP Photosmart Essential
• HP Image Zone
• HP Photo and imaging gallery
• HP Photosmart, Officejet, Deskjet (with the product name and software
version number)
• HP Software update
• HP Share to Web
• HP Solution Center
•HP Director
• HP Memories Disk Greeting Card Creator 32
d .Go to  C:\Program Files\HP  or C:\Program...

h. Click  Apply, and then click  Close.
NOTE: If you receive a message stating  Access is denied while making
changes, click  OK and continue. The message will not prevent you from
making the changes.
i . Click  Restart to apply the changes to the computer during the next restart.
After the computer  restarts, the You’ve used system configuration utility
to make changes to the way windows starts  message appears.
j . Click the check box next to  Do not show this message again .
4. Run the  Disk Cleanup...

A red X appears on the USB connect promptSolution: Check that the product is turned on, and then try the USB connection
again.
To retry the USB connection
1. Verify that the USB cable is set up properly as follows:
• Unplug the USB cable and plug it in again or try plugging the USB cable into
a different USB port.
• Do not attach the USB cable to a keyboard.
• Verify that the USB cable is 3 meters (9.8  feet) or less in length.
• If you have several USB de vices attached to your computer, you might...