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HP Photosmart C4683 User Manual

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    •Ink is not filling the text or graphics completely
    •
    The printout has a horizontal band of distortion near the bottom of a borderless print
    •
    Printouts have horizontal streaks or lines
    •
    Printouts are faded or have dull colors
    •
    Printouts seem blurry or fuzzy
    •
    Printouts have vertical streaks
    •
    Printouts are slanted or skewed
    •
    Ink streaks on the back of the paper
    •
    The text edges are jagged
    Wrong, inaccurate, or bleeding colors
    If your printout has one of the following print quality problems, try the solutions in this
    section for help.
    • Colors look different than what you expected.
    For example, the colors in your graphic or photo look one way on your computer
    screen but print out differently, or magenta was replaced with cyan in your printout.
    • Colors run into each other, or look like they are smeared on the page. The edges
    might have a feathering appearance instead of being sharp and defined.
    Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other.
    •
    Solution 1: Make sure you are using genuine HP print cartridges
    •
    Solution 2: Make sure paper is loaded correctly in the input tray
    •
    Solution 3: Check the paper type
    •
    Solution 4: Check to see if the product is in ink-backup mode
    •
    Solution 5: Check the print settings
    •
    Solution 6: Clean or replace the print catridges
    Solution 1: Make sure you are using genuine HP print cartridges Solution: Check to see if your print cartridges are genuine HP print cartridges.
    HP recommends that you use genuine HP print cartridges. Genuine HP print
    cartridges are designed and tested with HP pr inters to help you easily produce great
    results, time after time.
    NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
    service or repairs required as a result of  using a non-HP supply will not be covered
    under warranty.
    If you believe you purchased genuine HP print cartridges, go to:
    www.hp.com/go/anticounterfeit
    Cause: Non-HP print cartridges were being used.
    If this did not solve the issue, try the next solution.
    Chapter 10
    58 Solve a problem
    Solve a problem
     
    						
    							
    Solution 2: Make sure paper is loaded correctly in the input traySolution: Make sure the paper is loaded correctly and that it is not wrinkled or too
    thick.
    • Load paper with the side you want to print on facing down. For example, if you
    are loading glossy photo  paper, load the paper with the glossy side down.
    • Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is
    too close to the print head during printing, the ink might be smeared. This can
    happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope.
    For more information, see:
    “
    Load media” on page 10
    Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.
    If this did not solve the issue, try the next solution.
    Solution 3: Check the paper type
    Solution: HP recommends that you use HP papers or any other paper type that is
    appropriate for the product.
    Always make sure the paper you are printing on is flat. For best results when printing
    images, use HP Advanced Photo Paper.
    Store photo media in its original packaging inside a resealable plastic bag on a flat
    surface in a cool, dry place. When you are ready to print, remove only the paper you
    plan to use immediately. When you have finished printing, return any unused photo
    paper to the plastic bag. This will prevent the photo paper from curling.
    NOTE: There is no problem with the ink supplies and replacing the print
    cartridges is unnecessary.
    For more information, see:
    •“
    Recommended papers for printing” on page 8
    •“
    Information on paper” on page 12
    Cause: The wrong kind of paper was loaded in the input tray.
    If this did not solve the issue, try the next solution.
    Solution 4: Check to see if the product is in ink-backup mode Solution: Check to see if the the product is printing in ink-backup mode, with only
    one print cartridge installed.
    If the product is in ink-backup mode, text and photo quality will differ from those printed
    when using both print cartridges.
    Print quality troubleshooting 59
    Solve a problem
     
    						
    							
    If you are satisfied with the print quality, continue printing in ink-backup mode. Or,
    replace the missing print cartridge.
    For more information, see:
    •“
    Ink-backup mode” on page 42
    •“
    Replace the cartridges” on page 40
    Cause: A print cartridge was missing and the product was printing in ink-backup
    mode.
    If this did not solve the issue, try the next solution.
    Solution 5: Check the print settings
    Solution: Check the print settings.
    • Check the print settings to see if the color settings are incorrect.
    For example, check to see if the document is set to print in grayscale. Or, check
    to see if advanced color sett ings such as saturation, brightness, or color tone, are
    set to modify the appearance of colors.
    • Check the print quality setting and make sure it matches the type of paper loaded
    in the product.
    You might need to choose a lower print quality setting, if colors are running into
    each other. Or, choose a higher setting if you are printing a high-quality photo,
    and then make sure photo paper such as HP Premium Photo Papers, is loaded
    in the input tray.
    NOTE: On some computer screens, colors might appear differently than they do
    when printed on paper. In this case, there is nothing wrong with the product, print
    settings, or print cartridges. No further troubleshooting is required.
    For more information, see:
    •“
    Recommended papers for printing” on page 8
    •“
    Recommended papers for photo printing” on page 7
    Cause: The print settings were set incorrectly.
    If this did not solve the issue, try the next solution.
    Solution 6: Clean or replace the print catridges
    Solution: Check the estimated ink levels in the print cartridges.
    NOTE:Ink level warnings and indicators provide estimates for planning
    purposes only. When you receive a low-ink warning message, consider having a
    replacement cartridge available to avoid possible printing delays. You do not need
    to replace the print cartridges until print quality becomes unacceptable.
    If there is ink remaining in the print cartridges, but you are still noticing a problem,
    print a self-test report to determine if there is a problem with the print cartridges. If the
    Chapter 10
    60 Solve a problem
    Solve a problem
     
    						
    							
    self-test report shows a problem, clean the print cartridges. If the problem persists,
    you might need to replace the print cartridges.
    For more information, see:
    “
    Check the estimated ink levels” on page 39
    Cause: The print cartridges needed to be cleaned or there was insufficient ink.
    Ink is not filling the text or graphics completely
    Try the following solutions if the ink is not filling the text or image completely so that it
    appears that parts are missing or blank.
    •
    Solution 1: Check the print settings
    •
    Solution 2: Check the paper type
    •
    Solution 3: Make sure you are using genuine HP print cartridges
    •
    Solution 4: Check the print catridges
    •
    Solution 5: Replace the print cartridge
    Solution 1: Check the print settings Solution: Check the print settings.
    • Check the paper type setting to make sure it matches the type of paper loaded in
    the input tray.
    • Check the quality setting. Use a higher quality setting to increase the amount of
    ink used for printing.
    For more information, see:
    “
    Print using Maximum dpi” on page 23
    Cause: The paper type or print quality settings were set incorrectly.
    If this did not solve the issue, try the next solution.
    Solution 2: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is
    appropriate for the product.
    Always make sure the paper you are printing on is flat. For best results when printing
    images, use HP Advanced Photo Paper.
    Store photo media in its original packaging inside a resealable plastic bag on a flat
    surface in a cool, dry place. When you are ready to print, remove only the paper you
    plan to use immediately. When you have finished printing, return any unused photo
    paper to the plastic bag. This will prevent the photo paper from curling.
    NOTE: There is no problem with the ink supplies and replacing the print
    cartridges is unnecessary.
    Print quality troubleshooting 61
    Solve a problem
     
    						
    							
    For more information, see:
    •“
    Recommended papers for printing” on page 8
    •“
    Information on paper” on page 12
    Cause: The wrong kind of paper was loaded in the input tray.
    If this did not solve the issue, try the next solution.
    Solution 3: Make sure you are using genuine HP print cartridges Solution: Check to see if your print cartridges are genuine HP print cartridges.
    HP recommends that you use genuine HP print cartridges. Genuine HP print
    cartridges are designed and tested with HP pr inters to help you easily produce great
    results, time after time.
    NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
    service or repairs required as a result of  using a non-HP supply will not be covered
    under warranty.
    If you believe you purchased genuine HP print cartridges, go to:
    www.hp.com/go/anticounterfeit
    Cause: Non-HP print cartridges were being used.
    If this did not solve the issue, try the next solution.
    Solution 4: Check the print catridges Solution: Check the estimated ink levels in the print cartridges.
    NOTE:Ink level warnings and indicators provide estimates for planning
    purposes only. When you receive a low-ink warning message, consider having a
    replacement cartridge available to avoid possible printing delays. You do not need
    to replace the print cartridges until print quality becomes unacceptable.
    If there is ink remaining in the print cartridges, but you are still noticing a problem,
    print a self-test report to determine if there is a problem with the print cartridges. If the
    self-test report shows a problem, clean the print cartridges. If the problem persists,
    you might need to replace the print cartridges.
    For more information, see:
    “
    Check the estimated ink levels” on page 39
    Cause: The print cartridges needed to be cleaned or there was insufficient ink.
    If this did not solve the issue, try the next solution.
    Solution 5: Replace the print cartridge Solution: Replace the indicated print cartridge. You can also remove the indicated
    print cartridge and print using ink-backup mode.
    Chapter 10
    62 Solve a problem
    Solve a problem
     
    						
    							
    NOTE:During ink-backup mode, the product can only print jobs from the
    computer. You cannot initiate a print job from the control panel (such as printing
    a photo from a memory card).
    Check to see if your print cartridge is still under warranty and end of warranty date
    has not been reached.
    • If the end of warranty date has been reached, purchase a new print cartridge.
    • If the end of warranty date has not been reached, contact HP support. Go to
    www.hp.com/support . If prompted, choose your country/region, and then click
    Contact HP  for information on calling for technical support.
    Cause: The print cartridge was damaged.
    The printout has a horizontal band of distortion near the bottom of a borderless
    print
    Try the following solutions if your borderless pr int has a blurry band or line on the bottom
    of it.
    •
    Solution 1: Check the paper type
    •
    Solution 2: Use a higher print quality setting
    •
    Solution 3: Rotate the image
    Solution 1: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is
    appropriate for the product.
    Always make sure the paper you are printing on is flat. For best results when printing
    images, use HP Advanced Photo Paper.
    Store photo media in its original packaging inside a resealable plastic bag on a flat
    surface in a cool, dry place. When you are ready to print, remove only the paper you
    plan to use immediately. When you have finished printing, return any unused photo
    paper to the plastic bag. This will prevent the photo paper from curling.
    NOTE: There is no problem with the ink supplies and replacing the print
    cartridges is unnecessary.
    For more information, see:
    •“
    Recommended papers for printing” on page 8
    •“
    Information on paper” on page 12
    Cause: The wrong kind of paper was loaded in the input tray.
    If this did not solve the issue, try the next solution.
    Solution 2: Use a higher print quality setting Solution: Check the quality setting. Use a higher quality setting to increase the
    amount of ink used for printing.
    Print quality troubleshooting 63
    Solve a problem
     
    						
    							
    NOTE:For maximum dpi resolution, go to the  Advanced tab, and then select
    Enabled  from the  Maximum dpi  drop-down list.
    For more information, see:
    “
    Print using Maximum dpi” on page 23
    Cause: The print quality setting was set too low.
    If this did not solve the issue, try the next solution.
    Solution 3: Rotate the image
    Solution: If the problem persists, use the software you installed with the product or
    another software application to rotate your image 180 degrees so that the light blue,
    gray, or brown hues in your image do not print at the bottom of the page.
    Cause: The photo image had odd hues printed near the bottom of the page.
    Printouts have horizontal streaks or lines
    Try the following solutions if your printout has lines, streaks, or marks on it that run across
    the width of the page.
    •
    Solution 1: Make sure the paper is loaded correctly
    •
    Solution 2: Use a higher print quality setting
    •
    Solution 3: If the print cartridge was dropped, wait for it to recover
    •
    Solution 4: Clean the print cartridge nozzles
    •
    Solution 5: Check the print cartridges
    •
    Solution 6: Replace the print cartridge
    Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray.
    For more information, see:
    “
    Load media” on page 10
    Cause: The paper was not loaded correctly.
    If this did not solve the issue, try the next solution.
    Solution 2: Use a higher print quality setting Solution: Check the quality setting. Use a higher quality setting to increase the
    amount of ink used for printing.
    NOTE: For maximum dpi resolution, go to the  Advanced tab, and then select
    Enabled  from the  Maximum dpi  drop-down list.
    For more information, see:
    “
    Print using Maximum dpi” on page 23
    Chapter 10
    64 Solve a problem
    Solve a problem
     
    						
    							
    Cause:The print quality setting was set too low.
    If this did not solve the issue, try the next solution.
    Solution 3: If the print cartridge was dropped, wait for it to recover Solution: Allow 30 minutes for the pr int cartridge to recover.
    Cause: A tri-color or photo print cartridge was jarred or handled roughly during
    installation.
    If this did not solve the issue, try the next solution.
    Solution 4: Clean the print cartridge nozzles
    Solution: Check the print cartridges. If it looks as though there are fibers or dust
    around the ink nozzles, clean the ink nozzle area of the print cartridge.
    Cause: The print cartridge nozzles needed to be cleaned.
    If this did not solve the issue, try the next solution.
    Solution 5: Check the print cartridges Solution: Check the estimated  ink levels in the print cartridges.
    NOTE:Ink level warnings and indicators provide estimates for planning
    purposes only. When you receive a low-ink warning message, consider having a
    replacement cartridge available to avoid possible printing delays. You do not need
    to replace the print cartridges until print quality becomes unacceptable.
    If there is ink remaining in the print cartridges, but you are still noticing a problem,
    print a self-test report to determine if there is a problem with the print cartridges. If the
    self-test report shows a problem, clean the print cartridges. If the problem persists,
    you might need to replace the print cartridges.
    For more information, see:
    “
    Check the estimated ink levels” on page 39
    Cause: The print cartridges needed to be cleaned or there was insufficient ink.
    If this did not solve the issue, try the next solution.
    Solution 6: Replace the print cartridge Solution: Replace the indicated print cartridge. You can also remove the indicated
    print cartridge and print using ink-backup mode.
    NOTE: During ink-backup mode, the product can only print jobs from the
    computer. You cannot initiate a print job from the control panel (such as printing
    a photo from a memory card).
    Print quality troubleshooting 65
    Solve a problem
     
    						
    							
    Check to see if your print cartridge is still under warranty and end of warranty date
    has not been reached.
    •If the end of warranty date has been reached, purchase a new print cartridge.
    • If the end of warranty date has not been reached, contact HP support. Go to
    www.hp.com/support . If prompted, choose your country/region, and then click
    Contact HP  for information on calling for technical support.
    Cause: The print cartridge was damaged.
    Printouts are faded or have dull colors
    Try the following solutions if the colors in your printout are not as bright and intense as
    you expected.
    •
    Solution 1: Check the print settings
    •
    Solution 2: Check the paper type
    •
    Solution 3: If you are making a copy, place a protective sheet on the glass
    •
    Solution 4: Clean the glass
    •
    Solution 5: Check the print catridges
    •
    Solution 6: Replace the print cartridge
    Solution 1: Check the print settings Solution: Check the print settings.
    • Check the paper type setting to make sure it matches the type of paper loaded in
    the input tray.
    • Check the quality setting. Use a higher quality setting to increase the amount of
    ink used for printing.
    For more information, see:
    “
    Print using Maximum dpi” on page 23
    Cause: The paper type or print quality settings were set incorrectly.
    If this did not solve the issue, try the next solution.
    Solution 2: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is
    appropriate for the product.
    Always make sure the paper you are printing on is flat. For best results when printing
    images, use HP Advanced Photo Paper.
    Store photo media in its original packaging inside a resealable plastic bag on a flat
    surface in a cool, dry place. When you are ready to print, remove only the paper you
    plan to use immediately. When you have finished printing, return any unused photo
    paper to the plastic bag. This will prevent the photo paper from curling.
    NOTE: There is no problem with the ink supplies and replacing the print
    cartridges is unnecessary.
    Chapter 10
    66 Solve a problem
    Solve a problem
     
    						
    							
    For more information, see:
    •“
    Recommended papers for printing” on page 8
    •“
    Information on paper” on page 12
    Cause: The wrong kind of paper was loaded in the input tray.
    If this did not solve the issue, try the next solution.
    Solution 3: If you are making a copy, place a protective sheet on the glass Solution: If you are making a copy, try placing one or more clear plastic sheet
    protectors directly on the glass, and then place the original print side down on top of
    the sheet protectors.
    Cause: The quality of the original was poor.
    If this did not solve the issue, try the next solution.
    Solution 4: Clean the glass Solution: Clean the glass and lid backing.
    Cause: Debris might be stuck on the glass or on the back of the document lid; this
    causes poor copy quality and slows down processing.
    If this did not solve the issue, try the next solution.
    Solution 5: Check the print catridges
    Solution: Check the estimated  ink levels in the print cartridges.
    NOTE:Ink level warnings and indicators provide estimates for planning
    purposes only. When you receive a low-ink warning message, consider having a
    replacement cartridge available to avoid possible printing delays. You do not need
    to replace the print cartridges until print quality becomes unacceptable.
    If there is ink remaining in the print cartridges, but you are still noticing a problem,
    print a self-test report to determine if there is a problem with the print cartridges. If the
    self-test report shows a problem, clean the print cartridges. If the problem persists,
    you might need to replace the print cartridges.
    To clean the print cartridges from the HP Photosmart Software
    1. Load letter, A4, or legal unused plain white paper into the input tray.
    2. In the HP Solution Center, click  Settings.
    3. In the  Print Settings  area, click Printer Toolbox .
    NOTE:You can also open the  Printer Toolbox from the Print Properties
    dialog box. In the  Print Properties dialog box, click the  Features tab, and
    then click  Printer Services .
    The Printer Toolbox  appears.
    Print quality troubleshooting 67
    Solve a problem
     
    						
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