HP Photosmart C4683 User Manual

							
Go to www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP  for information on calling for technical support.
Cause: The product was busy or an unknown cause interrupted your scan.
Missing HP Photosmart Software
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Install the HP Photosmart Software
•
Solution 2: Turn on the product
•
Solution 3: Turn on the computer
•
Solution 4: Check the connection from the product to your computer
Solution 1: Install the HP Photosmart Software Solution: Install the HP Photosmart Software that came with the product. If it is
installed, restart your computer.
To install the HP Photosmart Software
1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2. When prompted, click  Install More Software  to install the HP Photosmart
Software.
3. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the product.
Cause: The HP Photosmart Software was not installed.
If this did not solve the issue, try the next solution.
Solution 2: Turn on the product Solution: Turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 3: Turn on the computer Solution: Turn on the computer
Cause: The computer was turned off.
If this did not solve the issue, try the next solution.
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Solution 4: Check the connection from the product to your computerSolution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again.
For more information on setting up the product and connecting it to your computer,
see the Setup Guide that came with the product.
Cause: The product was not properly connected to the computer.
File messages
The following is a list of file-related error messages:
•
Error reading or writing the file
•
Unreadable files. NN files could not be read
•
Photos not found
•
File not found
•
Invalid file name
•
Supported file types for the product
•
File corrupted
Error reading or writing the file Solution: Check to see if you have the right folder and file name.
Cause: The product software could not open or save the file.
Unreadable files. NN files could not be read
Solution: Reinsert the memory card in the product. If this does not work, retake the
photos with your digital camera. If you already transferred the files to your computer,
try printing those files by using the HP Photosmart Software. The copies might not
be damaged.
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Cause:Some of the files on the inserted memory card were damaged.
Photos not found
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Reinsert the memory card
•
Solution 2: Print photos from the computer
Solution 1: Reinsert the memory card Solution: Reinsert the memory card. If this d oes not work, retake the photos with
your digital camera. If you already transferred the files to your computer, try printing
those files by using the HP Photosmart Software. The copies might not be damaged.
Cause: Some of the files on the inserted memory card were damaged.
If this did not solve the issue, try the next solution.
Solution 2: Print photos from the computer Solution: Take some photos with your digital  camera, or if you previously saved
photos on your computer, you can print them using the HP Photosmart Software.
Cause: No photos were found on the memory card.
File not found
Solution: Close some applications and try the task again.
Cause: There was not enough available memory on your computer to create a print
preview file.
Invalid file name
Solution: Make sure that you are not using any invalid symbols in the file name.
Cause: The file name you entered was invalid.
Supported file ty pes for the product
The product software only recognizes JPG and TIF images.
File corrupted
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Reinsert the memory card in the product
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•Solution 2: Reformat the memory card in your digital camera.
Solution 1: Reinsert the memory card in the product Solution: Reinsert the memory card in the product. If this does not work, retake the
photos with your digital camera. If you already transferred the files to your computer,
try printing those files by using the HP Photosmart Software. The copies might not
be damaged.
Cause: Some of the files on the inserted memory card were damaged.
If this did not solve the issue, try the next solution.
Solution 2: Reformat the memory card in your digital camera. Solution: Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on the card  is corrupt, reformat the memory card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause: The memory card file  system was corrupted.
General user messages
The following is a list of messages related to common user errors:
•
Cannot crop
•
Borderless printing error
•
Memory card error
•
Out of disk space
•
Card access error
•
Use only one card at a time
•
Card is inserted incorrectly
•
Card is damaged
•
Card is not fully inserted
Cannot crop
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Close some applications or restart your computer
•
Solution 2: Empty the Re cycle Bin on your desktop
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Solution 1: Close some applications or restart your computerSolution: Close all unnecessary applications. Th is includes applications that run in
the background, such as screensavers and virus checkers. (If you turn off your virus
checker, remember to turn it back on afte r you finish.) Try restarting your computer
to clear the memory. You might need to  purchase more RAM. Refer to the
documentation that came with your computer.
Cause: The computer did not have enough memory.
If this did not solve the issue, try the next solution.
Solution 2: Empty the Recycle Bin on your desktop Solution: Empty the Recycle Bin on your desktop . You might also need to remove
files from the hard disk; for example, delete temporary files.
Cause: For scanning, there must be at least 50 MB of space available on your
computers hard disk.
Borderless printing error
Solution: Borderless printing cannot occur with only the black print cartridge
installed. Install the tri-color print cartridge.
For more information, see:
“
Replace the cartridges” on page 40
Cause: The product was in ink-backup mode with only the black print cartridge
installed, and a borderless print job was initiated.
Memory card error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Remove all but one memory card
•
Solution 2: Push the memory card all the way forward
Solution 1: Remove all but one memory card Solution: Remove all but one memory card. The product reads the remaining
memory card and displays the first photo stored on the memory card.
Cause: There were two or more memory cards inserted into the product at the same
time.
If this did not solve the issue, try the next solution.
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Solution 2: Push the memory card all the way forwardSolution: Remove the memory card and reinsert  it in the memory card slot until it
stops.
Cause: You had not fully inserted the memory card.
Out of disk space
Solution: Close some applications and try the task again.
Cause: There was not enough available memory on your computer to perform the
task.
Card access error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Remove all but one memory card
•
Solution 2: Push the memory card all the way forward
Solution 1: Remove all but one memory card Solution: Remove all but one memory card. The product reads the remaining
memory card and displays the first photo stored on the memory card.
Cause: There were two or more memory cards inserted into the product at the same
time.
If this did not solve the issue, try the next solution.
Solution 2: Push the memory card all the way forward
Solution: Remove the memory card and reinsert  it in the memory card slot until it
stops.
Cause: You had not fully inserted the memory card.
Use only one card at a time
Solution: You can insert only one memory card at a time.
If more than one memory card is inserted, the green Photo light (near the memory
card slots) will blink rapidly, and an error message will appear on the computer screen.
Remove the additional memory card to resolve the problem.
Cause: Multiple memory cards were inserted in the product.
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Card is inserted incorrectlySolution: Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
If the memory card is not inserted properly, the product will not respond and the green
Photo light (near the memory card slots) will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause: The card was inserted backwards or upside down.
Card is damaged
Solution: Reformat your memory card in your  camera or format your memory card
in a Windows XP computer by selecting the FAT format. For more information, see
the documentation that came with your digital camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause: You formatted the card on a Windows XP computer. By default, Windows
XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32
format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and
cannot recognize a FAT32 formatted card.
Card is not fully inserted
Solution: Make sure you fully insert the memory card into the appropriate slot on
the product.
If the memory card is not inserted properly, the product will not respond and the green
Photo light (near the memory card slots) will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause: The memory card was not fully inserted.
Paper messages
The following is a list of  paper-related error messages:
•
Paper upside down
•
Paper orientation error
•
Ink is drying
Paper upside down Solution: Load paper in the input tray print side down.
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Cause:Paper in the input tray was upside down.
Paper orientation error
Solution: Insert paper into the input tray with the short edge forward and the print
side down. Slide the paper forward until it stops.
Cause: Paper in the input tray was in landscape orientation.
Ink is drying
Solution: Leave the sheet in the output tray until the message disappears. If it is
necessary to remove the printed sheet before the message disappears, carefully hold
the printed sheet on the underside or the edges, and place it on a flat surface to dry.
Cause: Transparencies and some other media require a drying time that is longer
than normal.
Power and connection messages
The following is a list of power- and connection-related error messages:
•
Improper shutdown
Improper shutdown Solution: Press the On button to turn the product on and off.
Cause: The last time the product was used, it was not turned off properly. The
product can be damaged if it is turned off by turning off the switch on a power strip or
by using a wall switch.
Print cartridge messages
The following is a list of print cartridge error messages:
•
Low on ink
•
Need alignment or alignment failed
•
Print cartridges incorrectly installed
•
Non-HP cartridges installed
•
Print cartridge is missing, incorrectly installed, or not intended for your product
•
Printing in ink-backup mode
•
Print cartridges missing or not detected
•
Incompatible print cartridges
•
Print cartridge is not intended for use in this product
•
Print cartridges in wrong slot
•
Print cartridge problem
•
Previously used genuine HP cartridge installed
•
Original HP ink has been depleted
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•General printer error
Low on ink Solution: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays. You do not need to replace the
print cartridges until print quality becomes unacceptable.
If you have installed a refilled or remanufactured cartridge, or a cartridge that has
been used in another product, the ink level indicator may be inaccurate or unavailable.
For HP product return and recycling information, visit us at: 
www.hp.com/recycle .
Cause: The indicated print cartridges were estimated to be low on ink and might
need to be replaced soon.
Need alignment or alignment failed
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Incorrect type of paper is loaded in the input tray
•
Solution 2: Make sure the protective tape is removed from the print cartridges
•
Solution 3: Check if print cartridges are fully inserted
•
Solution 4: Align newly installed print cartridges
•
Solution 5: Print cartridge might be defective
Solution 1: Incorrect type of paper is loaded in the input tray Solution: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment fails. Load unused plain white letter or A4 paper into the
input tray, and then try the alignment again. If the alignment fails again, you might
have a defective print cartridge.
To find support and warranty information, go to the HP Web site at 
www.hp.com/
support . If prompted, choose your country/region, and then click  Contact HP for
information on calling for technical support.
Cause: Incorrect type of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 2: Make sure the protective ta pe is removed from the print cartridges
Solution: Check each print cartridge. The tape might have been removed from the
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts.
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1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Remove and then reinsert the print cartridges. Verify that they are fully inserted and
locked in place.
Cause:Protective tape was covering the print cartridges.
If this did not solve the issue, try the next solution.
Solution 3: Check if print cartridges are fully inserted Solution: Remove and then reinsert the print cartridges. Verify that they are fully
inserted and locked in place.
Cause: The contacts on the print cartridge were not touching the contacts in the
print carriage.
If this did not solve the issue, try the next solution.
Solution 4: Align newly installed print cartridges
Solution: You must align the print cartridges to ensure excellent print quality.
If the alignment error persists and you cannot clear it, your print cartridge might be
defective. Check to see if your print cartridge is still under warranty and end of
warranty date has not been reached.
• If the end of warranty date has been reached, purchase a new print cartridge.
• If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support . If prompted, choose your country/region, and then click
Contact HP  for information on calling for technical support.
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