HP Photosmart C4683 User Manual

							
•Solution 1: Remove and reinsert the memory card
•
Solution 2: Remove the additional memory card
Solution 1: Remove and reinsert the memory card Solution: Remove and reinsert the memory card. You might have inserted it
incorrectly. Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
If the problem continues, the memory card might be defective.
Cause: The product detected an error with the memory card.
If this did not solve the issue, try the next solution.
Solution 2: Remove the additional memory card
Solution: Remove one of the memory cards. You can use only one memory card
at a time.
Cause: You had inserted more  than one memory card.
The product does not read the memory card
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Insert the memory card properly
•
Solution 2: Insert the memory card fully into the appropriate slot on the product
•
Solution 3: Remove the additional memory card
•
Solution 4: Reformat the memory card in your digital camera
Solution 1: Insert the memory card properly Solution: Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
If the memory card is not inserted properly, the product will not respond and the green
Photo light (near the memory card slots) will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause: The memory card wa s inserted backwards or upside down.
If this did not solve the issue, try the next solution.
Solution 2: Insert the memory card fully into the appropriate slot on the product Solution: Make sure you fully insert the memory card into the appropriate slot on
the product.
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If the memory card is not inserted properly, the product will not respond and the green
Photo light (near the memory card slots) will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause:The memory card was not fully inserted in the appropriate slot on the
product.
If this did not solve the issue, try the next solution.
Solution 3: Remove the additional memory card
Solution: You can insert only one memory card at a time.
If more than one memory card is inserted, the green Photo light (near the memory
card slots) will blink rapidly, and an error message will appear on the computer screen.
Remove the additional memory card to resolve the problem.
Cause: Multiple memory cards were inserted in the product.
If this did not solve the issue, try the next solution.
Solution 4: Reformat the memory card in your digital camera Solution: Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on the card  is corrupt, reformat the memory card in your digital
camera. For more information, see the documentation that came with your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause: The memory card file  system was corrupted.
The photos on the memory card do not transfer to my computer
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Install the product software
•
Solution 2: Turn on the product
•
Solution 3: Turn on the computer
•
Solution 4: Check the connection from the product to your computer
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Solution 1: Install the product softwareSolution: Install the product software that came with the product. If it is installed,
restart your computer.
To install the product software
1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2. When prompted, click  Install More Software  to install the product software.
3. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the product.
Cause: The product software was not installed.
If this did not solve the issue, try the next solution.
Solution 2: Turn on the product Solution: Turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 3: Turn on the computer Solution: Turn on the computer
Cause: The computer was turned off.
If this did not solve the issue, try the next solution.
Solution 4: Check the connection from the product to your computer Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again.
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For more information on setting up the product and connecting it to your computer,
see the Setup Guide that came with the product.
Cause:The product was not properly connected to the computer.
Copy troubleshooting
Use this section to solve these copy problems:
•
Nothing happens when I try to copy
•
Parts of the original do not appear or are cut off
•
Resize to Fit is not working as expected
•
The printout is blank
Nothing happens when I try to copy
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the product
•
Solution 2: Place the original correctly on the glass
•
Solution 3: Wait until the product completes the current operation
•
Solution 4: The product does not support the paper or envelope
•
Solution 5: Clear the paper jam
Solution 1: Turn on the product Solution: Look at the On button located on the product. If it is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the  On button to turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Place the original correctly on the glass Solution: Load the original print side down on the right front corner of the glass as
shown below.
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Cause:The original was placed incorrectly on the glass.
If this did not solve the issue, try the next solution.
Solution 3: Wait until the product completes the current operation Solution: Check the On button. If it is blinking, the product is busy.
Cause: The product was busy copying or printing.
If this did not solve the issue, try the next solution.
Solution 4: The product does not support the paper or envelope Solution: Do not use the product to copy onto envelopes or other papers it does
not support.
For more information, see:
“
Recommended papers for printing” on page 8
Cause: The product did not recognize the paper type.
If this did not solve the issue, try the next solution.
Solution 5: Clear the paper jam Solution: Clear the paper jam and remove any torn paper that remains in the
product.
Cause: The product had a paper jam.
Parts of the original do not appear or are cut off
Solution: Load the original print side down on the right front corner of the glass as
shown below.
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Cause:The original was placed incorrectly on the glass.
Resize to Fit is not working as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Scan, enlarge, and then print a copy
•
Solution 2: Place the original correctly on the glass
•
Solution 3: Wipe the glass and the back of the document lid
Solution 1: Scan, enlarge, and then print a copy Solution: Resize to Fit  can only enlarge the original up to the maximum percentage
allowed by your model. For example, 200% might be the maximum enlargement
percentage allowed by your model. Enlarging a passport photo by 200% might not
enlarge it enough for it to fit a full-size page.
If you want to make a large copy of a small original, scan the original into the computer,
resize the image in the HP scanning software, and then print a copy of the enlarged
image.
Cause: You were trying to increase the size of an original that was too small.
If this did not solve the issue, try the next solution.
Solution 2: Place the original correctly on the glass Solution: Load the original print side down on the right front corner of the glass as
shown below. To copy a photo, position the photo on the glass so that the long edge
of the photo is along the front edge of the glass.
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Cause:The original was placed incorrectly on the glass.
If this did not solve the issue, try the next solution.
Solution 3: Wipe the glass and the back of the document lid Solution: Turn off the product, unplug the power cord, and then use a soft cloth to
wipe the glass and the back of the document lid.
Cause: Debris might have been stuck on the glass or on the back of the document
lid. The product interprets anything it detects on the glass as part of the image.
The printout is blank
Solution: Load the original print side down on the right front corner of the glass as
shown below.
Cause: The original was placed incorrectly on the glass.
Scan troubleshooting
Use this section to solve these scan problems:
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•Scanned image is blank
•
Scanned image is incorrectly cropped
•
Scanned image has incorrect page layout
•
Scanned image shows dotted lines instead of text
•
Text format is incorrect
•
Text is incorrect or missing
Scanned image is blank Solution: Load your original print side down on the right front corner of the glass.
Cause:The original was placed incorrectly on the glass.
Scanned image is incorrectly cropped
Solution: The autocropping feature in the software crops anything that is not part
of the main image. Sometimes this might not be what you want. In that case, turn off
autocropping in the software and crop the scanned image manually, or not at all.
Cause: The software was set to automatically crop scanned pictures.
Scanned image has incorrect page layout
Solution: Turn off autocropping in the softwa re to retain the page layout.
Cause: Automatic cropping was changing the page layout.
Scanned image shows dotted lines instead of text
Solution: Make a black-and-white copy of the original and then scan the copy.
Cause: If you used the  Text image type to scan text that you planned to edit, the
scanner might not have recognized color text. The  Text image type scans at 300 x
300 dpi, in black and white.
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If you scanned an original that has graphics or artwork surrounding the text, the
scanner might not have recognized the text.
Text format is incorrect
Solution: Some applications cannot handle framed text formatting. Framed text is
one of the scan document settings in the so ftware. It maintains complex layouts, such
as multiple columns from a newsletter, by putting the text in different frames (boxes)
in the destination application. In the software, select the correct format so that the
scanned text layout and formatting are retained.
Cause: The scan document settin gs were incorrect.
Text is incorrect or missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Adjust the brightness in the software
•
Solution 2: Clean the glass and lid
Solution 1: Adjust the brightness in the software Solution: Adjust the brightness in the software, and then rescan the original.
Cause: The brightness was not set correctly.
If this did not solve the issue, try the next solution.
Solution 2: Clean the glass and lid Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe
the glass and the back of the document lid.
Cause: Debris might have been stuck on the glass or on the back of the document
lid. This can cause poor-quality scans.
Errors
If the product has an error, the lights on the product might flash, or an error message
might appear on your computer screen.
This section contains the following topics:
•
Product messages
•
File messages
•
General user messages
•
Paper messages
•
Power and connection messages
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•Print cartridge messages
Product messages
The following is a list of product-related error messages:
•
Door open
•
Firmware revision mismatch
•
Memory is full
•
Scanner failure
•
Missing HP Photosmart Software
Door open Solution: Close the print cartridge door.
Cause:The print cartridge door was open.
Firmware revision mismatch
Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Cause: The revision number of the product firmware did not match the revision
number of the software.
Memory is full
Solution: Try making fewer copies at a time.
Cause: The document you were copying exceeded the memory of the product.
Scanner failure
Solution: Turn off the product and then turn it on again. Restart your computer and
then try to scan again.
If the problem persists, try plugging the power cord directly into a power outlet rather
than a surge protector or power strip. If  the problem continues, contact HP support.
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