HP Photosmart C4683 User Manual

							
Chapter 8
38 Save photos
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9 Work with cartridges
•Check the estimated ink levels
•
Replace the cartridges
•
Order ink supplies
•
Cartridge warranty information
Check the estimated ink levels
You can easily check the ink supply level to determine how soon you might need to
replace a cartridge. The ink supply level shows an estimate of the amount of ink remaining
in the cartridges.
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that
has been used in another printer, the ink level indicator might be inaccurate or
unavailable.
NOTE: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warnin g message, consider having a replacement
cartridge available to avoid possible printing delays. You do not have to replace the
cartridges until the print quality is unacceptable.
NOTE: Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the product and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
information, see 
www.hp.com/go/inkusage .
To check the ink levels from the HP Photosmart Software
1.In the HP Solution Center, click  Settings, point to  Print Settings , and then click
Printer Toolbox .
NOTE:You can also open the  Printer Toolbox from the Print Properties  dialog
box. In the  Print Properties  dialog box, click the  Features tab, and then click the
Printer Services  button.
The Printer Toolbox  appears.
2. Click the  Estimated Ink Level  tab.
The estimated ink levels for the ink cartridges appear.
Related topics
“
Order ink supplies” on page 42
Work with cartridges 39
Work with cartridges
 
						

							
Replace the cartridges
To replace the cartridges
1.Check that power is on.
2. Remove cartridge.
a. Open cartridge access door.
Wait for print carriage to move to center of the product.
b . Lightly press down on the cartridge to release it, then remove it from slot.
1Cartridge slot for tri-color cartridge
2Cartridge slot for black cartridge
3. Insert new cartridge.
a. Remove cartridge from packaging.
b . Remove plastic tape by using the pink pull tab.
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40 Work with cartridges
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c. Line up colored shaped icons, th en slide cartridge into slot until it clicks into place.
d. Close cartridge door.
4. Align cartridges.
a. When prompted, press  OK to print a cartridge alignment page.
b . Load page print side down on right front corner of glass, and then press  OK to
scan page.
c . Remove alignment page an d recycle or discard it.
Related topics
•“
Order ink supplies” on page 42
•“
Ink-backup mode” on page 42
Replace the cartridges 41
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Order ink supplies
To learn which HP supplies work with your product, order supplies online, or create a
printable shopping list, open HP Solution Center, and select the online shopping feature.
Cartridge information and links to online shopping also appear on ink alert messages. In
addition, you can find cartridge information and order online by visiting 
www.hp.com/buy/
supplies .
NOTE: Ordering cartridges online is not supported in all countries/regions. If it is not
supported in your country/region, contact a local HP reseller for information about
purchasing cartridges.
Ink-backup mode
Use the ink-backup mode to operate the HP Photosmart with only one print cartridge.
The ink-backup mode is initiated when a print cartridge is removed from the print cartridge
carriage. During ink-backup mode, the product can only print jobs from the computer.
You cannot initiate a print job from the control panel (such as copying or scanning an
original).
NOTE: When the HP Photosmart operates in ink-backup mode, a message is
displayed on screen. If the message is displayed and two print cartridges are installed
in the product, verify that the protective piece of plastic tape has been removed from
each print cartridge. When plastic tape covers the print cartridge contacts, the product
cannot detect that the print cartridge is installed.
For more information about ink-backup mode, see the following topics:
•
Ink-backup mode output
•
Exit ink-backup mode
Ink-backup mode output
Printing in ink-backup mode slows the HP Photosmart and affects the quality of printouts.
Installed pr int cartridgeResult
Black print cartridgeColors print as grayscale.
Tri-color print cartridgeColors print but black is grayed and is not a true black.
Photo print cartridgeColors print as grayscale.
NOTE:HP does not recommend using the photo print cartridge for ink-backup mode.
Exit ink-backup mode
Install two print cartridges in the HP Photosmart to exit ink-backup mode.
For information about installing a print cartridge, see  “
Replace the cartridges”
on page 40 .
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Cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP
printing device. This warranty does not cover HP ink products that have been refilled,
remanufactured, refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted
and the end of warranty date has not been reached. The end of warranty date, in YYYY/
MM/DD format, may be found on the product as indicated:
For a copy of the HP Limited Warranty Statement, see the printed documentation that
came with the product.
Cartridge warranty information 43
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Chapter 9
44 Work with cartridges
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10 Solve a problem
This section contains the following topics:
•
HP support
•
Uninstall and reinstall the software
•
Setup troubleshooting
•
Print quality troubleshooting
•
Print troubleshooting
•
Memory card troubleshooting
•
Copy troubleshooting
•
Scan troubleshooting
•
Errors
HP support
•Support process
•
HP support by phone
•
Additional warranty options
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the product.
2. Visit the HP online support Web site at 
www.hp.com/support . HP online support is
available to all HP customers. It is  the fastest source for up-to-date product
information and expert assistance and includes the following features:
• Fast access to qualified on line support specialists
• Software and driver updates for the product
• Valuable product and troubleshooting information for common problems
• Proactive product updates, support alerts , and HP newsgrams that are available
when you register the product
3. Call HP support. Support options and availability vary by product, country/region, and
language.
HP support by phone
Phone support options and availability vary  by product, country/region, and language.
This section contains the following topics:
•
Phone support period
•
Placing a call
•
Support phone numbers
•
After the phone support period
Solve a problem 45
Solve a problem
 
						

							
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle
East, and Africa, go to 
www.hp.com/support . Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to
provide the following information:
• Product name (HP Photosmart C4600 series)
• Serial number (located on the back or bottom of the product)
• Messages that appear when the situation occurs
• Answers to these questions:
◦Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or software to your computer at about the time
that this situation began?
◦ Did anything else occur prior to this situation (such as a thunderstorm, product
was moved, etc.)?
For the list of support phone numbers, see  “
Support phone numbers” on page 46.
Support phone numbers
The support phone numbers and associated costs listed here are those in effect at the
time of publication and are applicable only for calls made on a land line. Different rates
may apply for mobile phones.
For the most current HP list of telephone su pport numbers and call costs information, see
www.hp.com/support.
Chapter 10
46 Solve a problem
Solve a problem
 
						

							
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