HP Photosmart C4599 User Manual

Cause:The original was placed incorrectly on the glass.
A borderless copy has white space around the edges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Scan, resize, and print the image
•
Solution 2: Use photo paper to make borderless copies
Solution 1: Scan, resize, and print the image Solution: When...

Errors
If the product has an error, the lights on the product might flash, or an error message
might appear on your computer screen.
This section contains the following topics:
•
Product messages
•
File messages
•
General user messages
•
Paper messages
•
Power and connection messages
•
Print cartridge messages
Product messages
The following is a list of product-related error messages:
•
Carriage jam
•
Product stall error
•
Mechanism error
•
Carriage blocked
•
Door open
•
Firmware revision mismatch
•...

Solution 1: Clear the paper jam from the rear doorSolution: Clear the paper jam from the rear door.
For more information, see:
“
Clear paper jams” on page 114
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 2: Clear the paper jam from the front Solution: Turn off the product and open the print cartridge door to access the print
carriage area. Gently remove any paper that is stuck between the rollers, and then
turn on the product again.
If this did not...

Solution 4: Verify that the product is properly connected to a power sourceSolution: Verify that the product is properly connected to a suitable power source.
To verify the product is connected to a suitable power source
1. Make sure that you are using the power cord provided with the product.
2. If the product is connected to a computer, make sure the computer has a
grounded (three-prong) power plug.
3. Make sure the power cord is firmly connected to both the product and the power
adaptor.
4. Plug the...

Solution 5: Print a self-test reportSolution: Print a self-test report to see if the product can print.
To print a self-test report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press and hold the Cancel button and then press the  Start Copy Color button.
The product prints a self-test report, which  might indicate the source of the printing
problem. A sample of the ink test area of the report is shown below.
3. Make sure the test patterns show a complete grid and the thick color...

3.Open the print cartridge door.
The print carriage should move to the far right side of the product.
4. Remove the print cartridges and keep them aside carefully.
5. Close the print cartridge door.
6. Disconnect the power cord from the product and wait for 60 seconds.
7. Reconnect the power cord to the product.
8. Turn on the product by pressing the On button.
9. Open the print cartridge door.
The print carriage should move to the far right side of the product.
10. Reinsert the print cartridges in the...

Product stall error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Reset the product
•
Solution 2: Contact HP support
Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Wait
60 seconds, and then plug in the power cord. Turn on the product.
Cause:...

Cause:The print carriage was blocked.
Carriage blocked
Solution: Turn off the product and open the print cartridge door to access the print
carriage area. Remove any objects that are blocking the print carriage (including any
packing materials), and then turn on the product again.
Follow the prompts on the display to continue.
Cause: The print carriage was blocked.
Door open
Solution: Close the print cartridge door.
Cause:The print cartridge door was open.
Firmware revision mismatch
Solution: Contact HP...

If prompted, choose your country/region, and then click Contact HP for information
on calling for te chnical support.
Cause: The revision number of the product firmware did not match the revision
number of the software.
Memory is full
Solution: Try making fewer co pies at a time.
Cause: The document you were copying exceeded the memory of the product.
Scanner failure
Solution: Turn off the product and then turn it on again. Restart your computer and
then try to scan again.
If the problem persists, try...

•Solution 10: Download and install the unexpected internal error and communications
failure patch
•
Solution 11: Check the USB chipset and controller
•
Solution 12: Uninstall and then reinstall the software
Solution 1: Verify if the software is installed correctly Solution: Verify that the software  was installed correctly. Open the HP Solution
Center and verify that all the icons are present.
If the appropriate buttons for your product (such as  Make Copies) do not appear,
your installation might not...