HP Photosmart C4599 User Manual

3.Try to scan again.
If the scan fails, continue to the next step.
4. Do one of the following, depending upon how the product is connected to the
computer:
• If the USB cable is connected to a USB hub, try unplugging and replugging
the USB cable into the hub. If that does not work, try turning off the hub and
then turning it on again. Finally, try disconnecting the cable from the hub and
connecting it directly to the computer.
• If the USB cable is connected to a docking station for a laptop, disconnect...

4.Wait several seconds, and then reconnect the product to the computer with the
USB cable.
5. Follow any onscreen prompts to reinstall the product.
Cause: There might have been a problem when you originally installed the product.
If this did not solve the issue, try the next solution.
Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the computer and
then reinstall it using the CD that came with your product.
To uninstall and...

• HP Solution Center
•HP Director
• HP Memories Disk Greeting Card Creator 32
Cause: There might have been a problem when you originally installed the
HP Photosmart Software.
Product was not found
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Reset the product
•
Solution 2: Check the power cord and USB...

1Power connection
2Power cord and adaptor
3Power outlet
2.Make sure the product is turned on.
3. If the product is not receiving electrical power, connect it to another power outlet.
4. Turn off the product and reset it by disconnecting the power cord.
5. Wait 5 seconds, and plug in the power cord.
6. Turn on the product.
7. Try to scan again.
To check the USB connection
1. Verify that the USB cable is securely plugged into the USB port on the back of
the product.
2. Make sure the other end of the USB...

3.Try to scan again.
If the scan fails, continue to the next step.
4. Do one of the following, depending upon how the product is connected to the
computer:
• If the USB cable is connected to a USB hub, try unplugging and replugging
the USB cable into the hub. If that does not work, try turning off the hub and
then turning it on again. Finally, try disconnecting the cable from the hub and
connecting it directly to the computer.
• If the USB cable is connected to a docking station for a laptop, disconnect...

4.Wait several seconds, and then reconnect the product to the computer with the
USB cable.
5. Follow any onscreen prompts to reinstall the product.
Cause: There might have been a problem when you originally installed the product.
If this did not solve the issue, try the next solution.
Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the computer and
then reinstall it using the CD that came with your product.
To uninstall and...

• HP Solution Center
•HP Director
• HP Memories Disk Greeting Card Creator 32
Cause: There might have been a problem when you originally installed the
HP Photosmart Software.
Product could not find available scan destinations
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Restart the computer
•
Solution...

7.Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
8. If you are still having trouble scanning, remove the following additional
applications from the Add/Remove  Programs list, if they are present.
CAUTION:If the computer is manufactured by HP or Compaq, do  not
remove any applications other than those listed below.
• HP Imaging device functions
• HP Document Viewer
• HP Photosmart Essential
• HP Image Zone
• HP Photo and imaging gallery...

7.Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
8. If you are still having trouble scanning, remove the following additional
applications from the Add/Remove Programs list, if they are present.
CAUTION: If the computer is manufactured by HP or Compaq, do  not
remove any applications other than those listed below.
• HP Imaging device functions
• HP Document Viewer
• HP Photosmart Essential
• HP Image Zone
• HP Photo and imaging gallery...

Solution 2: Check the power cord and USB cableSolution: Make sure that the power cord and USB cable are properly attached and
plugged in. Also, make sure that the product is turned on.
To check the power supply
1. Make sure the power cord is firmly connected to both the product and the power
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
1Power connection
2Power cord and adaptor
3Power outlet
2.Make sure the product is turned on.
3. If the product is not receiving...