HP Photosmart C4599 User Manual

Cause:There might not be sufficient voltage for the product.
If this did not solve the issue, try the next solution.
Solution 5: Print a self-test report Solution: Print a self-test report to see if the product can print.
If the product can print a self-test report and can print from the computer (if applicable),
then there is no need to follow the remaining solutions, as the error message might
be false.
For more information, see:
“
Print a self-test report” on page 94
Cause: The error was false.
If...

The print carriage should move to the far right side of the product.
10. Reinsert the print cartridges in the appropriate slots.
11. Close the print cartridge door.
12. Load paper in the input tray.
13. If prompted, print a cartridge calibration page, and then scan it.
Cause: The product experienced an error and had to be reset.
If this did not solve the issue, try the next solution.
Solution 7: Contact HP support for service Solution: If you have completed all of the steps provided in the previous...

To find support and warranty information, go to the HP Web site at www.hp.com/
support. If prompted, choose your country/region, and then click  Contact HP for
information on calling for technical support.
Cause: Incorrect type of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 2: Make sure the protective ta pe is removed from the print cartridges
Solution: Check each print cartridge. The tape might have been removed from the
copper-colored contacts,...

If this did not solve the issue, try the next solution.
Solution 4: Align newly installed print cartridgesSolution: You must align the print cartridges to ensure excellent print quality.
If the alignment error persists and you cannot clear it, your print cartridge might be
defective. Check to see if your print cartridge is still under warranty and end of
warranty date has not been reached.
• If the end of warranty date has been reached, purchase a new print cartridge.
• If the end of warranty date has...

3.Check to make sure you are using the correct print cartridges for your product.
For a list of compatible print cartridges, see the printed documentation that came
with the product.
4. Remove the black print cartridge from the slot on the right. Do not touch the ink
nozzles or the copper-colored contacts. Check for possible damage to the copper-
colored contacts or ink nozzles.
Make sure the clear plastic ta pe has been removed. If it is still covering the ink
nozzles, gently remove the clear plastic...

6.Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
Cause: The indicated print cartridges were installed incorrectly.
Non-HP cartridges installed
Solution: Follow the prompts on the display to continue, or replace the indicated
print cartridges with genuine HP cartridges.
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
NOTE: HP cannot guarantee...

Solution 1: Insert the print cartridgesSolution: One or both of the print cartridges is missing. Remove and reinsert the
print cartridges and verify that they are fully inserted and locked in place. If the
problem persists, clean the contacts of the print cartridges.
For more information, see:
“
Clean the print cartridge contacts” on page 89
Cause: The print cartridge was missing.
If this did not solve the issue, try the next solution.
Solution 2: Remove the tape  from the print cartridges
Solution:...

inserted and locked in place. If the problem persists, clean the copper-colored
contacts of the print cartridges.
For more information, see:
“
Clean the print cartridges” on page 88
Cause: One or both of the print cartridges were not installed or were installed
incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP support
Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for...

Print cartridges missing or not detected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Reinsert the print cartridges
•
Solution 2: Clean the print cartridge contacts
•
Solution 3: Replace the print cartridge
Solution 1: Reinsert  the print cartridges
Solution: Remove and reinsert the print cartridges...

1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
5.Reinsert the print cartridge by sliding it forward into the slot on the right. Then
push the print cartridge forward  until it clicks into the socket.
6.Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
Cause: The indicated print cartridge were installed incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Clean the print cartridge...