HP Photosmart C4599 User Manual

4.Click  Retry  to retry the connection.
5. Continue with the installation and restart the computer when prompted.
Cause: The USB connection between the product and the computer failed.
The registration screen does not appear
Solution: You can access the registration (Sign up now) screen from the Windows
taskbar by clicking  Start, pointing to  Programs or All Programs , HP , Photosmart
C4500 series , and then clicking  Product Registration .
Cause: The registration screen did not launch automatically....

To verify that the software is properly installed, double-click the HP Solution Center icon
on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and
Scan Document ), the software has been properly installed.
Network troubleshooting
This section addresses proble ms you might encounter setting up a network. Check the
device display for spec ific error messages.
This section contains the following topics:
•
During wireless network setup you do not see the SSID (network name)...

Cause:Your wireless router was not broadcasting its network name (SSID)
because the  Broadcast SSID  option was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Establish a good signal between the product and wireless router
(infrastructure) or computer (ad hoc)
Solution: In order to establish a good signal between the product and wireless
router (infrastructure) or computer (ad hoc), you might have to experiment a bit.
Assuming the equipment is functioning properly, try...

Weak signalSolution: In order to establish a good signal between the product and the wireless
router, you might have to experiment a bit. Assuming the equipment is functioning
properly, try doing the following things separately or in combination:
• If your computer or wireless router and the product are placed far apart, move
them closer together.
• If there are metal objects (such as a metal bookcase or refrigerator) in the
transmission path, clear the path between the product and the computer or...

If this did not solve the issue, try the next solution.
Solution 3: Enter your network name (SSID) carefullySolution: Run the wireless setup process again and enter your network name
(SSID) carefully. Remember that the SSID is case-sensitive.
For more information, see:
“
Connect to an integrated wireless WLAN 802.11 network” on page 13
Cause: If you had manually entered your network name (SSID), you must have
entered it incorrectly.
If this did not solve the issue, try the next solution.
Solution 4:...

The Printer Not Found screen appears during installation
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Temporarily disable the anti-virus or anti-spyware applications
•
Solution 2: Temporarily disable the Virtual Private Network (VPN)
•
Solution 3: Turn on the product
Solution 1: Temporarily disable...

Paper jams
To help avoid paper jams, follow these guidelines:
•Remove printed papers from the output tray frequently.
• Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a
resealable bag.
• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
• Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
• Adjust the paper-width guide in the input tray...

4.Press  OK on the control panel to continue the current job.
Cause: Paper had jammed in the product.
Information on paper
The HP All-in-One is designed to work well with most paper types. Test a variety of paper
types before buying a large quantity. Find a paper type that works well and is easy to
purchase. HP papers are designed for the best quality results. In addition, follow these
tips:
•Do not use paper that is too thin, that has a slick texture, or that stretches easily. It
can feed incorrectly...

•Paper is not picked up from the input tray
•
The text edges are jagged
Wrong, inaccurate, or bleeding colors
If your printout has one of the following print quality problems, try the solutions in this
section for help.
• Colors look different than what you expected.
For example, the colors in your graphic or photo look one way on your computer
screen but print out differently, or magenta was replaced with cyan in your printout.
• Colors run into each other, or look like they are smeared on the page....

For more information, see:
“
Load paper” on page 34
Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.
If this did not solve the issue, try the next solution.
Solution 3: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a...