HP Pavilion Dv6100 Entertainment Notebook Pc Series Service Guide

							Troub l es h o o t i n g
Maintenance and Service Guide 2–13Boot Options Set the following boot options:
■f10 and f12 Delay (sec.)—Set the delay for the 
f10 and f12 functions of the Setup Utility in 
intervals of 5 seconds each (0, 5, 10, 15, 20).
■CD-ROM boot—Enable/disable boot from 
CD-ROM.
■Floppy boot—Enable/disable boot from Floppy.
■Internal Network Adapter boot—Enable/disable 
boot from Internal Network Adapter.
■Boot Order—Set the boot order for:
❐USB Floppy
❐ATAPI CD/DVD ROM Drive
❐Hard drive
❐USB Diskette on Key
❐USB Hard drive
❐Network adapter
Button Sound 
(select models only)Enable/disable the Quick Launch Button tapping 
sound.
Video memory up to 
(select models only)Select the amount of video memory.
Ta b l e  2 - 3
System Configuration Menu
Select To Do This 
						

							2–14 Maintenance and Service Guide
Troubleshooting
Diagnostics Menu
Ta b l e  2 - 4
Diagnostics Menu
Select To Do This
Hard Disk Self Test Run a comprehensive self-test on the hard drive.
✎On models with two hard drives, this menu 
option is called the Primary Hard Disk Self 
Test.
Secondary Hard Disk Self 
Test (select models only)Run a comprehensive self-test on a secondary 
hard drive. 
						

							Troub l es h o o t i n g
Maintenance and Service Guide 2–15
2.3 Troubleshooting Flowcharts
Ta b l e  2 - 5
Troubleshooting Flowcharts Overview
Flowchart Description
2.1“Flowchart 2.1—Initial Troubleshooting”
2.2“Flowchart 2.2—No Power, Part 1”
2.3“Flowchart 2.3—No Power, Part 2”
2.4“Flowchart 2.4—No Power, Part 3”
2.5“Flowchart 2.5—No Power, Part 4”
2.6“Flowchart 2.6—No Video, Part 1”
2.7“Flowchart 2.7—No Video, Part 2”
2.8“Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”
2.9“Flowchart 2.9—No Operating System (OS) Loading”
2.10“Flowchart 2.10—No OS Loading, Hard Drive, Part 1”
2.11“Flowchart 2.11—No OS Loading, Hard Drive, Part 2”
2.12“Flowchart 2.12—No OS Loading, Hard Drive, Part 3”
2.13“Flowchart 2.13—No OS Loading, Diskette Drive” 
						

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Troubleshooting
Flowchart Description
2.14“Flowchart 2.14—No OS Loading, Optical Drive”
2.15“Flowchart 2.15—No Audio, Part 1”
2.16“Flowchart 2.16—No Audio, Part 2”
2.17“Flowchart 2.17—Nonfunctioning Device”
2.18“Flowchart 2.18—Nonfunctioning Keyboard”
2.19“Flowchart 2.19—Nonfunctioning Pointing Device”
2.20“Flowchart 2.20—No Network/Modem Connection”
Ta b l e  2 - 5
Troubleshooting Flowcharts Overview 
(Continued) 
						

							Troub l es h o o t i n g
Maintenance and Service Guide 2–17
Flowchart 2.1—Initial Troubleshooting
Connecting
to network
or modem?
Begin
troubleshooting.
Is there
power?
Is the OS
loading? Is there video?
(no boot)
Is there
sound?Beeps,
LEDs, or error
messages?
Keyboard/
pointing
device 
working?Go to
“Flowchart 
2.17—Nonfunc-
tioning Device.”
Go to“Flowchart 
2.2—No Power, 
Par t 1.”
Go to“Flowchart 
2.6—No Video, 
Par t 1.”
All drives
working?
Y
Y
Y
Y
YY
Y
Y N N
N
N
N
End
N
N
N
Go to“Flowchart 
2.9—No Operating 
System (OS) 
Loading.”
Go to“Flowchart 
2.15—No Audio, 
Par t 1.”
Go to“Flowchart 
2.18—Nonfunc-
tioning Keyboard” 
or “Flowchart 
2.19—Nonfunc-
tioning Pointing 
Device.”
Check
LED board,
speaker
connections.
Go to“Flowchart 
2.20—No 
Network/Modem 
Connection.” 
						

							2–18 Maintenance and Service Guide
Troubleshooting
Flowchart 2.2—No Power, Part 1
1. Reseat the power cables in the docking 
device and at the AC outlet.
2. Ensure the AC power source is active.
3. Ensure that the power strip is working.
Done
Remove from
docking device
(if applicable).
Power up
on battery
power?
Power up
on AC
power?
Power up in 
docking 
device?
Power up
on battery
power?
Power up
in docking 
device?Done Reset
 power.*
Reset
 power.*Power up
on AC power?
N
Y YN
N
YN
N
Y Y
YN
1. On select models, there is a separate 
reset button.
2. On select models, the computer can be 
reset using the standby switch and either 
the lid switch or the main power switch. *NOTESGo to
“Flowchart 
2.4—No Power, 
Par t 3.”
Go to“Flowchart 
2.3—No Power, 
Par t 2.”
Go to“Flowchart 
2.8—Nonfunctioning 
Docking Device (if 
applicable).”
No power 
(power LED
is off). 
						

							Troub l es h o o t i n g
Maintenance and Service Guide 2–19
Flowchart 2.3—No Power, Part 2
Continued from“Flowchart 
2.2—No Power, 
Par t 1.”
Visually check for
debris in battery
socket and clean
if necessary.
Done
N
Y
Power on? Check battery by
recharging it,
moving it to
another computer,
or replacing it.
Power on?
Done
Y
Replace
power supply
(if applicable).
N
Power on?
Done
YN
Go to“Flowchart 
2.4—No Power, 
Par t 3.” 
						

							2–20 Maintenance and Service Guide
Troubleshooting
Flowchart 2.4—No Power, Part 3
Continued from“Flowchart 
2.3—No Power, 
Par t 2.”
Reseat AC adapter
in computer and
at power source.
Internal or
external AC
adapter? Done
Done
DoneDone Power on?
Power on?Power on? Plug directly
into AC outlet.
Power LED
on?
Power outlet
active?Try different
outlet.Replace external
AC adapter.
Replace
power cord.
Y
N
Y
Y Y
Y N
NN
N
External
Internal
Go to
“Flowchart 
2.5—No Power, 
Par t 4.” 
						

							Troub l es h o o t i n g
Maintenance and Service Guide 2–21
Flowchart 2.5—No Power, Part 4
Y
N
Continued from“Flowchart 
2.4—No Power, 
Par t 3.”
Reseat loose
components and
boards and 
replace damaged 
items. Open
computer.
Loose or
damaged
parts?
Y
Close
computer and
retest.
Power on?
Done
N
Replace the following items (if applicable). Check 
computer operation after each replacement:
1. Internal DC-DC converter*
2. Internal AC adapter
3. Processor board*
4. System board*
*NOTE: Replace these items as a set to prevent 
shorting out among components. 
						

							2–22 Maintenance and Service Guide
Troubleshooting
Flowchart 2.6—No Video, Part 1
AN
Stand-alone
or docking 
device? No video.
Replace the following one at a time. Test after each replacement.
1. Cable between computer and computer display (if applicable)
2. Display
3. System board
Internal or
external
display*?Adjust
brightness.Video OK? Done Docking Device
Internal
Stand-alone
External
Adjust
brightness.
Video OK? Done
Y
Press lid
switch to ensure
operation.
Video OK? Done
Y
N
Video OK?
DoneDone
N
Check for bent
pins on cable.
Tr y
another
display.Internal and
external
video OK?Replace
system
board.
YYN N
*NOTE: To change from internal to 
external display, use the hotkey 
combination.
Y
Go to“Flowchart 
2.7—No Video, 
Par t 2.”