HP OfficeJet Pro L7400 User Manual

							•Device Information: Displays information about the model and serial number.
Also allows you to print the self-test diagnostic page of the device. This page
contains information about the device and the supplies. For more information, see
Understand the self-test diagnostic page.
•Print Quality Diagnostics: Allows you to diagnose issues affecting the print
quality of the device. For more information, see 
Print the print quality diagnostic page.
•Clean: Guides you through cleaning the printheads. For more information, see
Clean the printheads.
•Align: Guides you through aligning the printheads. For more information, see 
Align
the printheads.
•Calibrate Linefeed: Allows you to perform linefeed calibration. For more
information, see 
Calibrate the linefeed.
•HP Support: Gain access to the HP Web site where you can find support for the
device, register the device, and find information about returning and recycling used
printing supplies.
Printer Settings panel
Trays Configuration: Set the default media type and size for the input tray.
HP Instant Support
HP Instant Support is a suite of Web-based troubleshooting tools. It helps you quickly
identify, diagnose, and resolve printing problems.
HP Instant Support provides the following information about your device:
•Easy access to troubleshooting tips: Provides tips that are customized for your
device.
•Resolution of specific device errors: Provides immediate access to information
that can help you resolve error messages specific to your device.
•Notification of print driver updates: Alerts you when there is an update for the
printer driver. A message appears on the HP Instant Support homepage; click the
link within the message to go directly to the download section of the HP Web site.
•Managing ink and media usage (myPrintMileage): Helps you manage and
forecast device supplies usage. 
Security and privacy
When you use HP Instant Support, detailed device information, such as the serial
number, error conditions, and status, is sent to HP. HP respects your privacy and
manages this information according to the guidelines that are outlined in the HP
Online Privacy Statement (
welcome.hp.com/country/us/en/privacy.html).
NOTE:To view all the data that is sent to HP, select Source (for Internet Explorer
and Opera) or Page Source (for Netscape and Mozilla Firefox) from the View
menu in your Web browser.
To gain access to HP Instant Support
Toolbox (Windows): Click the Information tab, and then click HP Instant Support.
Use device management tools 47
 
						

							NOTE:Do not bookmark the Web pages that are used to open HP Instant
Support. If you bookmark the site and connect to it by using the bookmark, the
pages do not contain the current information.
myPrintMileage
myPrintMileage is a service that HP provides to help you track and forecast your
device usage and plan the purchase of supplies.
To use myPrintMileage, you must have the following:
• Internet connection
• Device connected
On the myPrintMileage Web site, you can see the print analysis, such as the amount
of ink you have used, whether you use more black or color ink, and the estimated
number of pages you can print with the remaining amount of ink
To gain access to myPrintMileage
•Toolbox (Windows): Click the Information tab, and then click myPrintMileage
and follow the onscreen instructions.
•Windows taskbar: Right-click the HP Digital Imaging icon in the Windows
taskbar, choose the device you wish to view, and then click myPrintMileage.
NOTE:Do not bookmark the Web pages that are used to open myPrintMileage. If
you bookmark the site and connect to it by using the bookmark, the pages do not
contain the current information.
Understand the self-test diagnostic page
Use the self-test diagnostic page to:
• View current device information, ink cartridge status, and printhead health status
• Help troubleshoot problems
The self-test diagnostic page also contains a log of recent events.
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48 Configure and manage
 
						

							If you need to call HP, it is often useful to print the self-test diagnostic page before
calling.
1. Printer Information: Shows device information (such as the product name, model
number, serial number, and firmware version number), and the number of pages
printed from the tray.
2. Ink Cartridge Status: Shows the estimated ink levels (represented in graphical
form as gauges) and the part numbers and expiration dates of the ink cartridges.
NOTE:The ink levels shown are an estimate only. Actual ink volumes may
vary.
3. Printhead Status: Shows the status of the printhead health and the part numbers,
first-installation dates, and end-of-warranty dates of the printheads, as well as the
accumulated ink usage. The status options for the printhead are: good, fair, and
replace. If the status is fair, then the print quality must be monitored, but the
printhead does not need to replaced. If the status is replace, then the printhead
should be replaced, as the device will not function until it is. 
4.
Event Log: Shows a log of recent events that have occurred.
Understand the self-test diagnostic page49
 
						

							To print the Self-Test Diagnostic Page
•Control panel: Press Setup, select Print Report, select Self-Test Report, and
then press OK.
•Toolbox (Windows): Click the Services tab, and then click Print Self-Test
Diagnostic Page.
•HP Printer Utility (Mac OS): Click Device Information from the Information and
Support panel, and then click Print Configuration Page.
Configure the device (Windows)
NOTE:Microsoft Internet Explorer 6.0 or higher must be installed on the
computer system to run the installation program.
In addition, you must have administrator privileges to install a printer driver on
Windows 2000 or Windows XP.
When setting up the device, HP recommends that you connect it after you install the
software because the installation program is designed to provide you with the easiest
setup experience. However, if you have connected the cable first, see 
Connect the
device before installing the software.
Direct connection
You can connect the device directly to your computer using a USB cable.
NOTE:If you install the device software and connect the device to a computer
running Windows, you can connect additional devices to the same computer with
USB cables without reinstalling the device software.
When setting up the device, HP recommends that you connect the device after you
install the software because the installation program is designed to provide you with
the easiest setup experience. However, if you have connected the cable first, see
Connect the device before installing the software.
Install the software before connecting the device (recommended)
To install the software
1.Close any applications that are running.
2.Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD
menu does not start automatically, double-click the setup icon on the Starter CD.
3.On the CD menu, click Install and follow the onscreen instructions.
4.When prompted, turn on the device and connect it to the computer using a USB
cable. The Found New Hardware wizard appears on the computer screen, and
the device icon is created in the Printers folder.
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50 Configure and manage
 
						

							NOTE:You may connect the USB cable at a later time when you need to use the
device.
You can also share the device with other computers using a simple form of
networking known as locally shared networking. For more information, see 
Share
the device on a locally shared network.
Connect the device before installing the software
If you connected the device to the computer before installing the device software, the
Found New Hardware wizard displays on the computer screen.
NOTE:If you turned on the device, do not turn it off or unplug the cable from the
device while the installation program is running. If you do so, the installation
program will not finish.
To connect the device
1.In the Found New Hardware dialog box that displays methods for locating the
printer driver, select the Advanced option, and then click Next.
NOTE:Do not allow the Found New Hardware wizard to perform an
automatic search for the printer driver.
2.Select the check box for specifying the driver location, and ensure that the other
check boxes are clear.
3.Insert the Starter CD into the CD drive. If the CD menu appears, close it.
4.Browse to locate the root directory on the Starter CD (for example, D), and then
click OK.
5.Click Next and follow the onscreen instructions.
6.Click Finish to close the Found New Hardware wizard. The wizard automatically
starts the installation program (this might take a short while).
7.Complete the installation process.
NOTE:You can also share the device with other computers using a simple form
of networking known as locally shared networking. For more information, see
Share the device on a locally shared network.
Share the device on a locally shared network
In a locally shared network, the device is connected directly to the USB connector of a
selected computer (known as the server) and is shared by other computers (clients).
NOTE:When sharing a directly connected device, use the computer with the
newest operating system as the server. For example, if you have a computer
running Windows XP and another computer running an older version of Windows,
use the computer running Windows XP as the server.
Use this configuration only in small groups or when usage is low. The connected
computer is slowed down when many users print to the device.
Only the printing function is shared. Scan and Copy functions are not shared.
Configure the device (Windows)51
 
						

							To share the device
1.Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2.Right-click the device icon, click Properties, and then click the Sharing tab.
3.Click the option to share the device, and give it a share name.
4.To share the device with client computers that use other versions of Windows,
click Additional Drivers to install those drivers as a convenience to the users. You
must have the Starter CD in your CD drive.
Configure the device (Mac OS)
You can use the device with a single Macintosh computer using a USB cable, or you
can share it among other users on a network.
This section contains the following topics:
•
Install the software for a direct connection
•
Share the device on a locally shared network
Install the software for a direct connection
To install the software
1.Connect the device to your computer with a USB cable.
2.Insert the Starter CD into the CD drive. Double-click the CD icon on the desktop,
and then double-click the setup icon. Also, you can locate the Installer folder on
the Starter CD.
3.Click Install Software and follow the onscreen instructions.
4.If necessary, share the device with other Macintosh computer users.
Direct connection: Share the device with the other Macintosh computer users.
For more information, see 
Share the device on a locally shared network.
Share the device on a locally shared network
When you connect the device directly, you can share it with other computers using a
simple form of networking known as locally shared networking. Use this configuration
only in small groups or when usage is low. The connected computer is slowed down
when many users print to the device.
Basic requirements for sharing in the Mac OS environment include the following items:
• The Macintosh computers must be communicating on the network using TCP/IP,
and they must have IP addresses. (AppleTalk is not supported.)
• The device that is being shared must be connected to a built-in USB port on the
host Macintosh computer.
• Both the host Macintosh computer and the client Macintosh computers that are
using the shared device must have device sharing software installed, and the
driver or PPD for the device that is installed. (You can run the installation program
to install the device sharing software and associated Help files.)
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							For more information about USB device sharing, see the support information on the
Apple Web site (
www.apple.com) or the Apple Macintosh Help on the computer.
To share the device among computers running Mac OS
1.Turn on printer sharing on all Macintosh computers (host and clients) that are
connected to the printer. Depending on the OS version you are using, do one of
the following:
•Mac OS 10.3: Open System Preferences, click Print & Fax, and then check
the box next to Share my printers with other computers.
•Mac OS 10.4: Open System Preferences, click Print & Fax, click the Sharing
tab, check the box next to Share these printers with other computers, and
then select the printer to be shared.
2.To print from the other Macintosh computers (the clients) on the network, do the
following:
a. Click File, and then select Page Setup in the document you want to print.
b. In the drop-down menu next to Format for, select Shared Printers, and then
select your device.
c. Select the Paper Size, and then click OK.
d. In the document, click File, and then select Print.
e. From the drop-down menu next to Printer, select Shared Printers, and then
select your device.
f. Make additional settings, if necessary, and then click Print.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer
before prompted by the software installation screen, you might need to uninstall and
then reinstall the software. Do not simply delete the device application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the device.
There are three methods to uninstall the software on a Windows computer, and one
method to uninstall on a Macintosh computer.
To uninstall from a Windows computer, method 1
1.Disconnect the device from your computer. Do not connect it to your computer until
after you have reinstalled the software.
2.Press the Power button to turn off the device.
3.On the Windows taskbar, click Start, select Programs or All Programs, select
HP, select Officejet Pro L7400 Series, and then click Uninstall.
4.Follow the onscreen instructions.
5.If you are asked whether you would like to remove shared files, click No.
Other programs that use these files might not work properly if the files are deleted.
6.Restart your computer.
7.To reinstall the software, insert the device Starter CD into your computers CD-
ROM drive, follow the onscreen instructions, and also see 
Install the software
before connecting the device (recommended).
Uninstall and reinstall the software 53
 
						

							8.After the software is installed, connect the device to your computer.
9.Press the Power button to turn the device on.
After connecting and turning on the device, you might have to wait several minutes
for all of the Plug and Play events to complete.
10.Follow the onscreen instructions.
When the software installation is complete, the HP Digital Imaging Monitor icon
appears in the Windows system tray.
To uninstall from a Windows computer, method 2
NOTE:Use this method if Uninstall is not available in the Windows Start menu.
1.On the Windows taskbar, click Start, select Settings, select Control Panel, and
then click Add/Remove Programs.
- Or -
Click Start, click Control Panel, and then double-click Programs and Features.
2.Select HP Officejet Pro All-in-One Series, and then click Change/Remove or
Uninstall/Change.
Follow the onscreen instructions.
3.Disconnect the device from your computer.
4.Restart your computer.
NOTE:It is important that you disconnect the device before restarting your
computer. Do not connect the device to your computer until after you have
reinstalled the software.
5.Insert the device Starter CD into your computers CD-ROM drive and then start the
Setup program.
6.Follow the onscreen instructions and also see 
Install the software before
connecting the device (recommended).
To uninstall from a Windows computer, method 3
NOTE:Use this method if Uninstall is not available in the Windows Start menu.
1.Insert the device Starter CD into your computers CD-ROM drive, and then start
the Setup program.
2.Disconnect the device from your computer.
3.Select Uninstall and follow the onscreen directions.
4.Restart your computer.
NOTE:It is important that you disconnect the device before restarting your
computer. Do not connect the device to your computer until after you have
reinstalled the software.
5.Start the Setup program for the device again.
6.Select Install.
7.Follow the onscreen instructions and also see 
Install the software before
connecting the device (recommended).
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54 Configure and manage
 
						

							To uninstall from a Macintosh computer
1.Launch HP Device Manager.
2.Click Information and Settings.
3.Select Uninstall HP AiO Software from the pull-down menu.
Follow the onscreen instructions.
4.After the software is uninstalled, restart your computer.
5.To reinstall the software, insert the device Starter CD into your computers CD-
ROM drive.
6.On the desktop, open the CD-ROM, and then double-click HP All-in-One Installer.
7.Follow the onscreen instructions and also see 
Install the software for a direct
connection.
Uninstall and reinstall the software 55
 
						

							8 Maintain and troubleshoot
This section contains the following topics:
•
Supported ink cartridges
•
Replace the ink cartridges
•
Maintain the printheads
•
Store printing supplies
•
Clean the device
•
Troubleshooting tips and resources
•
Solve printing problems
•
Poor print quality and unexpected printouts
•
Solve paper-feed problems
•
Solve copy problems
•
Solve scan problems
•
Troubleshoot installation issues
•
Clear jams
Supported ink cartridges
The availability of ink cartridges varies by country/region. The ink cartridges might
come in different sizes. To obtain a list of supported ink cartridges for your device,
print the self-test diagnostic page and read the information in the ink cartridge status
section. (For more information, see 
Understand the self-test diagnostic page .)
You can find the ink cartridge number in the following places:
• On the self-test diagnostic page (see 
Understand the self-test diagnostic page).
• On the label of the ink cartridge you are replacing.
•Windows: From the Toolbox, if you have bidirectional communication, click the
Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then
click Cartridge Details.
•Mac OS: From the HP Printer Utility, click Supply Info from the Information and
Support panel, and then click Retail Supplies Information.
NOTE:Ink from the cartridges is used in the printing process in a number of
different ways, including in the initialization process, which prepares the device and
cartridges for printing, and in printhead servicing, which keeps print nozzles clear
and ink flowing smoothly. In addition, some residual ink is left in the cartridge after
it is used. For more information see 
www.hp.com/go/inkusage.
Replace the ink cartridges
You can check the estimated ink levels from the Toolbox (Windows) or the HP Printer
Utility (Mac OS). For information about using these tools, see 
Use device management
tools. You can also print the self-test diagnostic page to view this information (see
Understand the self-test diagnostic page).
56 Maintain and troubleshoot