HP OfficeJet Pro L7400 User Manual

							NOTE:The availability of ink cartridges varies by country/region. If you live in Europe, go to
www.hp.com/eu/hard-to-find-supplies to locate information on HP ink cartridges.
Printheads
HP 88 Black and YellowC9381A
HP 88 Magenta and CyanC9382A
HP media
To order media such as HP Premium Plus Photo Paper or HP Premium Paper, go to www.hp.com.
Choose your country/region, and then select Buy or Shopping.
Supplies 87
 
						

							B
Support and warranty
The information in Maintain and troubleshoot suggests solutions to common problems. If your
device is not operating correctly and those suggestions did not solve your problem, try using one
of the following support services to obtain assistance.
This section contains the following topics:
•
Hewlett-Packard limited warranty statement
•
Obtain electronic support
•
Obtain HP telephone support
•
Prepare the device for shipment
•
Pack the device
88 Support and warranty
 
						

							Hewlett-Packard limited warranty statement
Hewlett-Packard limited warranty statement89
 
						

							Obtain electronic support
To find support and warranty information, go to the HP Web site at www.hp.com/support. If
prompted, choose your country/region, and then click Contact HP for information on calling for
technical support.
This Web site also offers technical support, drivers, supplies, ordering information and other
options such as:
• Access online support pages.
• Send HP an e-mail message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for software updates.
You can also obtain support from the Toolbox (Windows) or HP Printer Utility (Mac OS), which
provide easy, step-by-step solutions to common printing problems. For more information, see
Toolbox (Windows) or HP Printer Utility (Mac OS).
Support options and availability vary by product, country/region, and language.
Obtain HP telephone support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
This section contains the following topics:
•
Before you call
•
Support process
•
HP support by phone
•
Additional warranty options
•
HP Quick Exchange Service (Japan)
•
Call HP Korea customer support
Before you call
Visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product
fixes and updates.
To assist our Customer Care Center representatives to serve you better, prepare the following
information if you need to call HP.
1.Print the self-test diagnostic page of the device. For more information, see 
Understand the
self-test diagnostic page. If the device does not print, get the following information ready:
• Device model
• Model number and serial number (check the back of the device)
2.Check the operating system that you are using, such as Windows XP.
3.If the device is connected to the network, check the network operating system.
4.Note how the device is connected to your system, such as through USB or network
connection.
5.Obtain the version number of the printer software. (To find the version number of the printer
driver, open the printer settings or properties dialog box, and click the About tab.)
6.If you have a problem printing from a particular application, note the application and version
number. Appendix B
90 Support and warranty
 
						

							Support process
If you have a problem, follow these steps
1.Check the documentation that came with the device.
2.Visit the HP online support Web site at 
www.hp.com/support. HP online support is available
to all HP customers. It is the fastest source for up-to-date device information and expert
assistance and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP All-in-One
• Valuable troubleshooting information for common problems
• Proactive device updates, support alerts, and HP newsgrams that are available when
you register the HP All-in-One
3.Call HP support. Support options and availability vary by device, country/region, and language.
HP support by phone
This section contains the following topics:
•
Phone support period
•
Telephone support numbers
•
Placing a call
•
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico).
Telephone support numbers
In many locations, HP provides toll free telephone support during the warranty period. However,
some of the support numbers listed below may not be toll free.
For the most current list of telephone support numbers, see 
www.hp.com/support.
Obtain HP telephone support91
 
						

							Appendix B
92 Support and warranty
 
						

							Placing a call
Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to
provide the following information:
• Model number (located on the label on the front of the device)
• Serial number (located on the back or bottom of the device)
• Messages that appear when the situation occurs
• Answers to these questions:
• Has this situation happened before?
• Can you re-create it?
• Did you add any new hardware or software to your computer at about the time that this
situation began?
• Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-One was
moved, etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call
the support phone number for your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for
information about the extended service plans.
Obtain HP telephone support93
 
						

							HP Quick Exchange Service (Japan)
For instructions on how to pack your device for exchange, see Pack the device.
Call HP Korea customer support
Appendix B
94 Support and warranty
 
						

							Prepare the device for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested
to send the device in for service, make sure you remove and keep the following items before
returning your device:
• The ink cartridges and printheads
• The control-panel faceplate
• The power cord, USB cable, and any other cable connected to the device
• Any paper loaded in the input tray
• Remove any originals you might have loaded in the device
This section contains the following topics:
•
Remove the ink cartridges and printheads before shipment
•
Remove the control-panel faceplate
Remove the ink cartridges and printheads before shipment
Before you return the device, make sure you remove your ink cartridges and printheads.
NOTE:This information does not apply to customers in Japan.
To remove ink cartridges before shipment
1.Turn on the device and wait until the print carriage is idle and silent. If the device will not turn
on, skip this step and go to step 2.
NOTE:If the device does not turn on, you can unplug the power cord and then
manually slide the print carriage to the far right side to remove the ink cartridges.
2.Gently pull open the ink cartridge cover.
Prepare the device for shipment95
 
						

							3.Remove the ink cartridges from their slots by grasping each between your thumb and
forefinger and pulling it firmly toward you.
4.Place the ink cartridges in an airtight plastic container so they will not dry out, and put them
aside. Do not send them with the device unless the HP customer support call agent instructs
you to.
5.Close the ink cartridge door and wait a few minutes for the print carriage to move back to its
home position (on the left side).
6.After the scanner is idle and has returned to its parked position, press the Power button to
turn off the device.
To remove printheads before shipment
1.Open the top cover.
2.If the carriage does not move to the left automatically, press and hold the OK button for 5
seconds. Wait for the carriage to stop moving.
3.Lift the printhead latch.
4.Lift the handle of a printhead and use it to pull the printhead out of its slot.
5.Place the printheads in an airtight plastic container so they will not dry out, and put them
aside. Do not send them with the device unless the HP customer support call agent instructs
you to.
6.Close the top cover.
7.After the scanner is idle and has returned to its parked position, press the Power button to
turn off the device.
Remove the control-panel faceplate
Complete the following steps once you have removed the ink cartridges and printheads.
NOTE:This information does not apply to customers in Japan.
CAUTION:The device must be unplugged before following these steps.
CAUTION:The replacement device will not be shipped with a power cord. Store the power
cord in a safe place until the replacement arrives.
To remove the control-panel faceplate
1.Press the Power button to turn off the device.
2.Unplug the power cord, and then disconnect it from the device. Do not return the power cord
with the device. Appendix B
96 Support and warranty